Horrible experience, extremely disorganized place & when I finally got my truck an hour late it wouldn't start.Natalie G.
Customer Reviews for Fraser Speedway Shipping
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, BC V5W2Z6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h30 am à 5h30 pm
- Sam : 10h30 am à 4h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.jean P.
Inside of car was dusty Make check in process/contact info more clearAnas A.
They were so sweet and helpful. Even though the store was super busy. 100 % would recommendNATASHA T.
When I originally picked up the van that I had rented one of the tires need air. When I went to drop off the vehicle there was not a big enough parking space and I ended up paying for parking and parking it in an adjacent lot so that it would not be towed. This location and or U-Haul then decided that they would add a charge to my original contract for a false claim of â€œ Cleaning â€œ when in fact I had left the van in perfect clean condition. When I contacted the location to discuss the matter the gentleman was extremely rude and told me that he could not help me. The offices at U-Haul also said they would look into the matter but it has been more than two weeks and I have not heard a word from them. I would not recommend this location to anyone and I will be taking up the matter with my credit card company as a fraud charge.Shannon S.
Your GPS to start witholusola A.
Do not tell them the key is in a locked box outdoors when it is actually behind a post-office counter inside.Timothy H.
This was my first time picking up using the app and there was no way to start the process from the app. I had to call UHaul and wait 20 minutes on hold until someone walked me through the process. I was late to meet the movers. The app needs to be improved.Michael L.
Long lineup We forced to use the special pen to sign on the machine. So I believe it is better to your staff can clean it every time after use especially in this pandemic. I rented a cargo van two weeks ago from your another location, the girl told me that I need to register all drivers. But when I rented a cargo van this time, another girl told me I only need to register the primary driver since I purchased CDW. But I purchased CDW last time as well.mandy M.
need to car wash the van and truck just like in u haul marine drive and they need an early time to pick up the van and truck just like in marine drive because 11:00 am to release the truck is very late to moving out and you need to line up to the store before you get the vantomas S.
This location was convenient to find and there's a large parking lot in the back in case you need to drive there. Although I had attempted to change my pick-up time around 10am (before opening time) the reminder came through as saying 11am - when the store opens... not sure if this was a U-Haul system glitch? Something to note, if you book your pick-up time at 11am then arrive 10 minutes early... There was a lineup out the door by 11,15am. Otherwise, the check in and check out process went smoothly (both in-person). Also, they had dolly options which was REALLY useful and definitely made my move much quicker.Graham G.
Le client n'a pas laissé de commentaire.KAWALJEET B.
Equipment requested was not provided and made the move a lot more challenging and stressful for us . I ordered a dolly and furniture blankets but they were not there. I was under the impression they were guaranteed with the order and very challenged to carry heavy furniture without a dolly. It was very stressful.Rachel Y.
The girl working the counter was alone so she obviously could not serve every customer at the speed they would like, but for what it was, she was very efficient and helpful in answering questions. She was also super lenient with us as we arrived late both for pickup and dropoff due to moving issues, and she was very patient with us. Honestly just because of her, I'd go back to this location for a UHaul.Jonathan K.
The truck was very dirty inside and out. It had obviously been somewhere very dusty. One of the tire side walls was pretty scraped. I wasn't sure how safe it was. But I was far too tired and time constrained to go down tonMarine Dr - a karge location with many vehicles. It also would have been more expensive. The customer service ladies in the shop and on the phone were outstanding! Especially the lady who helped me at the small shop. She is knowledgeable and kind.Robin M.
Le client n'a pas laissé de commentaire.Lauren P.
Le client n'a pas laissé de commentaire.Chris H.
This is really bad experience because it needs to be in app. not a website. Also, nothing clear like giving instructions in pictures or videos as mandatory. plus you withdraw extra fees like I paid almost close to hundred for just 21 KM. As said in the receipt. Anyway, this is my first and last time and will warn all my fiends about it. By the way I move a queen mattress which is far from the location to pick up 8,6KM and same when go back!!! and all for just 96,12 $!!!!!!!!!!!!!!!!Abdelrahman E.
I had a poor experience at the beginning and very good experience at the end. Because this is also a Canada Post outlet and had only one employee working when I went to pick up the vehicle, I was met with a line out the door of the store when I arrived a little before 11:30. As some of the clients ahead of me took considerable time, I did not actually get the vehicle until a little after 12:00. 1/2 hour of a 4 hour rental used in just getting the van. Then other forces came into play during the day and I clearly was going to be late. The location was very accommodating even though I arrived back after they had closed at 5:30. I knew that there would be late fees and hold nothing against them for that. So a very mixed review. Probably would have been worse if I had not been late.David W.
Small and difficult parking space. Otherwise was okay.Chris M.
Vehicle at original location was late, and attendants lied about when it was to be returned, confirming that we should come at a set time but only later admitting they had not even talked to previous customer who still had it. Went to second location (Fraser) for even later pickup. Dolly was filthy and van had bits and pieces from prior user in back - obviously not cleaned. We brought the van back early -- under three hours and are now being charged extra 22 $for "after hours return" without explanation. I have asked why and am just told that "rental history is correct." Terrible service and shady billing.Mark F.
Keep it the sameGerry R.
When returning our van it was difficult to determine how much gas to fill to bring it to where we found the truck. The guessimate system is not good as we filled way more than the tank read when we got the vehicle. That is one shortcoming in the system as we paid more than we needed to. I think this could be reworked. We have to pre pay for the fuel so we can't see the fuel tank reading til after the fact. For what it's worth.Thomas F.
Le client n'a pas laissé de commentaire.DANILO A.
Everything went well. Thanks!ryan S.
Le client n'a pas laissé de commentaire.Vincent O.
A lock would help. I provided my own padlock to lock the truck's back door overnight because the firm's stuff had been stolen. The truck's dimensions could be better described. Uhaul advertises the inner dimensions of the 10 foot cube truck as Length x Width x Height of 9'11" (119 inches) x 6'4" (76 inches) x 6'2" (74 inches) but if you subtract the space taken by the wooden side rails and overhead door, you're only left with 117 x 75 x 69". Plus, on the floor there are two wheel humps over which the height is only 64", and there's also an 8" x 8" metal enclosure over the gas line pipe that breaks up the floor space. The 2014 truck was an American model so the speedometer was in miles per hour with faint kilometre per hour marks that were virtually unreadable in the day time. So, to stay within the B.C. speed limits it's best to memorize which mph to watch: For 50, 80, 90, and 100 kph you can watch the large 30, 50, 55 and 60 mph markings on the speedometer. Uhaul should improve its awkward gas tank policy. The staff were not allowed to go fill up the truck, nor let me fill it up and get reimbursed. Most car rental firms provide a car with a full tank, and you fill it up again just before returning it. Instead, U-haul provided a truck with 1/8 tank of gas, and, if the truck was returned with a 1/4 tank full would grant a 23 $credit for the extra gas. But no credit for more than 1/8 and less than 1/4, and no extra credit than the 23 $if returned with more than 1/4 tank. So if you get a truck with 1/8 tank don't fill it up whatever you do!!! Since the tank is 124 litres, filling it would cost you over 100 $extra at current gas prices of 1,09 $/litre (that's over 100 $on top of the cost of filling it to the 1/4 mark, which you would be donating to U-haul). This made it tricky making sure that I didn't let it get too low and run out of gas, and yet didn't put in too much gas or have to make multiple gas station stops using up extra kilometres at 0,69 $/km. The staff were nice and friendly, but at the time of rental were unfamiliar with the Uhaul gasoline policy, as was I. U-haul could improve its online computer system. I did the "Express Check-In" ahead of time online, but at the rental location with the customer lineup, the incredibly slow U-haul online computer system, the parking lot full, and the truck inspections, it still took me a full half hour both picking up the truck, and again delivering it back to them. The U-haul website could improve its pricing explanation too. I first checked out a one-way move. I didn't use that because it was horrendously expensive, but it said "all rates" include 89 free kilometres. Note "all rates". I then switched to returning the truck to the rental location, under the false impression that the rental there would also include 89 free kilometres and then be 0,69 $ for km over and above the 89. Not so. Instead of saying "all rates", the page for one-way rental where you return the truck to a difMaxwell A.
Le client n'a pas laissé de commentaire.MEREDITH G.
The owner of the location was friendly. But my experience with uhaul was really bad. There are a lack of information when you should bring the car back. The site suggests you that you just need to have an estimation, not a strict time to deliver the car. So you are in a stressing day during a moving, things went wrong and you became late. You may know that is an estimated time of deliver, but no you are charged absurdly hard (50 bucks plus twice your initial due amount). That's a really bad marketing approach. I just hated my experience and will never use this service again, nor recommend to anyone.Yoran L.
Le client n'a pas laissé de commentaire.OMOBOLANLE A.
I refilled the tank to 3/4 and when I returned the truck they claimed there was more and charged me the difference. They also charged me 15 $for insurance when I explicitly opted out when making a reservation.Curtis S.
The cargo van was not able to move as there was still ice stuck to the windows. The lady at the front did not care about the condition of the van and just gave us the keys. I was forced to buy a tool from the dollar store next door and had to scrape the car for over 30 min. Absolutely terrible service and would not recommend this location to anyone.Salvador V.
The service was good, friendly and personable. Unclear as to why I was charged 150,00 $ cleaning fee for a van that was clean when it was returned, no garbage or papers left in the van, nothing in the back (it was used to transport a sofa).Nichola B.
Update your website so 24/7 pickup isn't listed for this location. Rather annoying to get a call at 4pm, the day before I was due to do a self-serve pickup at 7:30am, and told to get to the shop before 6pm or I wouldn't be able to rent the truck. Contact your customers earlier with changes like that, especially considering I had booked that location days beforehand with the intention of using the truck early for an early move in. Getting it at 10am and expecting to have it back by 11:30 would never have worked. Luckily the man who works at this location was friendly and helpful and I was able to get the keys before 6pm the day prior to my actual 7:30am booking. I had to bus via two buses to this location to make it there on time, there was no alternative.Rory Edward P.
Le client n'a pas laissé de commentaire.Ali B.
Le client n'a pas laissé de commentaire.corinne Z.
Fantastic and friendly service. Many thanks!Wanda P.
You are doing very well, keep it up.rajinder D.
Staff was friendly and professional. A pleasant experience.Christina K.
Le client n'a pas laissé de commentaire.Ali B.
Overall, it was a good experience. The only hickup was when I started the engine and shifted into drive gear, the message "driver door open " appears although I made sure both doors are closed and lock buttons are pushed down. I suspected it was a sensor problem and then reported the problem to the lady who handled the rent transaction. She called a tecnician /engineer who told me to take pictures and ignore the message. The truck drove well and it seems that the message disappeared when the engine is warm enough.xianzhao H.
Fuel tank was 1/4 full when received, although on contract it showed slightly higher. Filled truck to 1/4 before returning and upon returning was advised to fill the tank to the amount showed on contract, which was inaccurate. As fuel levels are arbitrarily measured I felt it was unfair and unreasonable that I had to drive to the nearest gas station, burn more gas while doing so, to put 5 $in the tank so it was full to the inaccurate fuel level shown the contract.Rebecca D.
Le client n'a pas laissé de commentaire.KYLE S.
Very friendly staff and the whole experience was great. Merci!Louise D.
The owner of the shop was extremely efficient and professional. She took the time to explain everything and I will definitely use this location again and refer my friends.SCOTT M.
Make sure padlock on back gate is easy to use and fuel tank is full (instead of 1/2).john W.
Don't need to do a thing, perfect just the way it isJevan W.
Le client n'a pas laissé de commentaire.Brad G.
May be have enough trucks availableRanjeet S.
Le client n'a pas laissé de commentaire.Louise D.
Helpful staff but lots of issues trying to get checked out for the rental. The cashier had to re-enter my information at least 4 times. Perhaps the app she had to use was not functioning smoothly.eva S.
I find U-Haul price advertising misleading. Advertising that a U-Haul truck costs 19,95 $ per day to rent and then having that be less than half the total cost leaves me feeling deceived and unhappy, despite the rest of the experience being positive. I now feel distrustful of U-Haul. I have another rental and storage booked already, but am thinking that after that I may not do business with U-Haul again.Lynn T.
Le client n'a pas laissé de commentaire.Cory L.
Check Engine light was on on the truck. Fuel level on the truck was not as indicated on the contract Fuel estimation chart was very pessimistic - I put in the recommended amount and it seemed like I had put in twice the amount of fuel required.Doug B.
I was told the gas tank was full but it was not. I figure I put in about 15 $in addition to the 15 $I was charged for the short distance I moved a few things.Tama W.
This location was unfortunate and overcrowded. There was a 12 person and 15 minute wait as this is a location at a post office. The customer service was slow as the person serving us was on their personal phone throughout. Due to the large line we were not taken for a walk-around. We were told not to return the u-haul to the location afterhours as this would more than likely result in the u-haul being stolen. We intended to return it after our move in the evening but instead were told we could not return it until the next day after 9:30am. I would not recommend this location or u-haul in general.cody G.
The location was not open on Sunday and I was advised to do an online return. The app just didn't work on my Samsung Galaxy S8 so I have to call in. Calling in was great.Spencer W.
I use u haul service first time in Canada I'm excited so amazing because when I book van between 5 min I got a confirmation van ready for me thanks for u haulRanjit S.
- Vehicle has bird poop on it - Vehicle has a funky smell - Neither the payer or the driver was shown the KM driven, so that number was sent to us later, included 11 $charge for gas. The meter did not indicate that low for us while we were in the vehicle. We feel overcharged. I'd consider alternative rental service in the future.Jonathan F.
There was an issue with your payment site that meant i had to wait for 60 min before the shop keeper could process my request and print the contract. They also did not have the dolly/trolly i ordered with the truck and the truck came without a lock so i could not lock the back. Over all i was very disappointed uhaul and would not use uhaal again in the future. Ben firstname.lastname@example.orgBen B.
Great experience. Mr. Singh is very nice, polite and co operative person. He should be encouraged.VISHAL M.
The staff at this location are EXCELLENT. Can rent from SE Marine Drive location, but make an effort to use this location because of the friendly, helpful service. Thank you. ShawnSHAWN P.
Store was lined up, only one clerk. She was patient, friendly and appreciated her efficiency and great attitude despite how busy they were. MerciShawn P.
Le client n'a pas laissé de commentaire.Joanne P.
The service person behind the counter was friend, efficient and simply a pleasure to deal with. Merci.Shawn P.
Later convenient hrs, but overall was good service!NORMAN J.
Le client n'a pas laissé de commentaire.Dee M.
Outside was filthty bug encrusted, inside smelled like manure plastic offgassing. The rubber mat obviously from China.Lester M.
Le client n'a pas laissé de commentaire.Benjamin M.
It's in a mail store which is hard to find. You would never know from the outside. Also the guy tried to get me to bring it back early so he could rebook it after i had already booked for the whole day.michele A.
This location charges an enormous markup on Uhaul branded moving supplies from prices provided on your website, and prices for the same are not clearly advertised. Similarly, I returned the truck late and expected a late fee, but the fee charged seemed entirely arbitrary and was in fact more than 250 % than the fee to rent the truck itself. I have used Uhaul trucks and purchased Uhaul products from several different places in the past and will definitely reconsider using your company's services again in the future.Oliver T.
Le client n'a pas laissé de commentaire.AHMAD N.
Very good service and very friendly staff. Excellent.dalbir G.
Le client n'a pas laissé de commentaire.victor C.
Le client n'a pas laissé de commentaire.Martin P.
All good to me ! Nice service. Nice people. Perfect !DAMIEN G.
Le client n'a pas laissé de commentaire.ioannis F.
Needs a wash on the outside and a quick sweep on the insideEDMOND Y.
I was not provided with the right truck that I had reserved. Have to rent another truck. To top it off the rep I spoke to didn't give me the 50 $guarantee. Had to talk to another rep to get the 50 $. Pretty unhappy about the dishonesty of the reps for uhual. As the policy should be known to them instead of being lied to And now I have to spend more money to hire people to do the job again as the van I got wasn't enough to complete the job.Darren W.
Very friendly and helpful and flexible staff. Will definitely come back. Merci.babak B.
Le client n'a pas laissé de commentaire.Micah V.
The service staff were friendly.Ye Z.
Le client n'a pas laissé de commentaire.Guillermo F.
We were set up to do the "quick" check in where you use your phone to get the door unlocked, but what they dont tell you is if your a first time customer you aren't able to do that so we wasted a ton of time trying to get that working only to be told we had to go inside anyway. VERY annoying. Also absolutely crazy fees, avoid at all costs it sucks. That being said, the man working at this location was lovely and very helpful. Just unimpressed with the fees and the stupid check in process.Luther T.
Waited +45mins to pick up van. "System problems" equated to staff not knowing how to process the rental. Booked online for Davie location and received txt in the morning of pickup to go to this location, which was out of the way and outside of downtown.Danny D.
Location had incorrect Milage recorded in computer. Correct mileage recorded on walk around sheet at check out but store refused to honour the milage recorded at check out, only that which was in computer systems.Will E.
Friendly, patient and accommodating manager and staff - great to deal with.Mark A.
better customer service.FEI W.
Not falsely charge for fuel. Not adding secondary charges to my visa without notice or explanation. Following through on promises to look into matters. Responding to emails.Mark N.
I had a bug land on me as I stood at the desk. The truck was not swept out and there was trash in the door.Hugh A.
The truck was not ready when I arrived. The person working at the location wasn't familiar with Uhaul rentals. It took me an hour to get the truck and I ended up missing my ferry. It'd be nice if Uhaul payed for my time lost.Jay D.
Le client n'a pas laissé de commentaire.Cylatt S.
Le client n'a pas laissé de commentaire.CYNTHIA M.
I had booked a van through the mobile app as the location was closed for the day. Upon arriving, the app continued to crash. When I finally got it, I was told that the vehicle that I had booked had not been prepared for me. I then had to call u-haul where I was put on hold over and over (however, the CR was very nice) and then told that I was switched to a 10 foot truck. I DID NOT WANT A TEN FOOT TRUCK. I requested the CR to look for a van available in the area but she didn't do anything. As I logged into my app (again) to set up the pick up, it continued to crash and ask me to re-upload photos. I ended up spending significantly more than I intended to because a) fuel is not as efficient in a giant truck, b) it costs 59 cents a km and c) I DIDN'T WANT THE TRUCK IN THE FIRST PLACE. I hope to have this issue resolved and a refund.Melisa P.
The self serve pickup and retrieval of the truck was very efficient, but only if there were. I problems. I didn't like not having an actual person to talk to. While the van appeared very clean visually, it had a strong unpleasant smell. Since I had already checked off that it seemed clean upon visual inspection, I did not mention it on my self serve pickup or return. However, upon sweeping it out getting ready to return it, I discovered evidence In the corners that a previous renter had used it to haul soil -I'm guessing nice rich manure-y stuff. They had obvious cleaned it to the best of their ability, but the door remained. But the location could be better: The name Fraser speedway shipping does not appear anywhere at this location. This appears to be a self-serve only location which is fine, as long as it is clear to customers not to expect something different. (I tried going into the store at the address (which did say they dealt with u-haul, but was named something different than Fraser speedway shipping) and after waiting in line they told me to use the self checkout to return the truck. I had questions about my bill, but felt I had no one to ask and had spent long enough trying to figure out how to checkout and was running out of time. However, other than the confusion and returning the truck, and the smell, the equipment was new and well maintained, and a pleasure to drive.Denise G.
Le client n'a pas laissé de commentaire.balwinder G.
I used self pick up service and everything was in order. There is one thing that I think it makes the service better. The van interior smelled badly (I think this is universal for all U-Haul cargo vans ??). Second, the number of vans that is available in thisAli K.
It fundamentally unfair that early rentals are capped at a fixed time. I rented a 10' van and was given 4 hours. Someone else was allowed to book after me, so it was a hard limit. Yet, the person that booked after me, starting the rental in the afternoon would be free to keep the van into the evening and even overnight, since the location would close before their 4 hours are up. I was in such a rush, I barely got half of what I wanted done. I think all rentals should be by the day. Rent out anytime of the day, return by start of business the next day. This would be fair.Ky L.
Le client n'a pas laissé de commentaire.Barry G.
Le client n'a pas laissé de commentaire.Jason C.