Horrible experience, extremely disorganized place & when I finally got my truck an hour late it wouldn't start.
Natalie G.
Trailer Rental & Towing in Vancouver, BC at Fraser Speedway Shipping
(Concessionnaire U-Haul dans le voisinage)
5965 Fraser St
Vancouver,
BC
V5W2Z6
Services dans cet établissement :
Pour nous contacter
5965 Fraser StVancouver, BC V5W2Z6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h30 am à 5h30 pm
- Sam : 10h30 am à 4h30 pm
- Dim : fermé
One-Way and In-Town Local Rentals in Vancouver, BC V5W2Z6
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Inside of car was dusty Make check in process/contact info more clear
Anas A.- Rating:
- 4.0
They were so sweet and helpful. Even though the store was super busy. 100% would recommend
NATASHA T.- Rating:
- 1.0
When I originally picked up the van that I had rented one of the tires need air. When I went to drop off the vehicle there was not a big enough parking space and I ended up paying for parking and parking it in an adjacent lot so that it would not be towed. This location and or U-Haul then decided that they would add a charge to my original contract for a false claim of “ Cleaning “ when in fact I had left the van in perfect clean condition. When I contacted the location to discuss the matter the gentleman was extremely rude and told me that he could not help me. The offices at U-Haul also said they would look into the matter but it has been more than two weeks and I have not heard a word from them. I would not recommend this location to anyone and I will be taking up the matter with my credit card company as a fraud charge.
Shannon S.- Rating:
- 1.0
Your GPS to start with
olusola A.- Rating:
- 1.0
Do not tell them the key is in a locked box outdoors when it is actually behind a post-office counter inside.
Timothy H.- Rating:
- 5.0
This was my first time picking up using the app and there was no way to start the process from the app. I had to call UHaul and wait 20 minutes on hold until someone walked me through the process. I was late to meet the movers. The app needs to be improved.
Michael L.- Rating:
- 4.0
Long lineup We forced to use the special pen to sign on the machine. So I believe it is better to your staff can clean it every time after use especially in this pandemic. I rented a cargo van two weeks ago from your another location, the girl told me that I need to register all drivers. But when I rented a cargo van this time, another girl told me I only need to register the primary driver since I purchased CDW. But I purchased CDW last time as well.
mandy M.- Rating:
- 5.0
need to car wash the van and truck just like in u haul marine drive and they need an early time to pick up the van and truck just like in marine drive because 11:00 am to release the truck is very late to moving out and you need to line up to the store before you get the van
tomas S.- Rating:
- 4.0
This location was convenient to find and there's a large parking lot in the back in case you need to drive there. Although I had attempted to change my pick-up time around 10am (before opening time) the reminder came through as saying 11am - when the store opens... not sure if this was a U-Haul system glitch? Something to note, if you book your pick-up time at 11am then arrive 10 minutes early... There was a lineup out the door by 11.15am. Otherwise, the check in and check out process went smoothly (both in-person). Also, they had dolly options which was REALLY useful and definitely made my move much quicker.
Graham G.- Rating:
- 3.0
Equipment requested was not provided and made the move a lot more challenging and stressful for us . I ordered a dolly and furniture blankets but they were not there. I was under the impression they were guaranteed with the order and very challenged to carry heavy furniture without a dolly. It was very stressful.
Rachel Y.- Rating:
- 5.0
The girl working the counter was alone so she obviously could not serve every customer at the speed they would like, but for what it was, she was very efficient and helpful in answering questions. She was also super lenient with us as we arrived late both for pickup and dropoff due to moving issues, and she was very patient with us. Honestly just because of her, I'd go back to this location for a UHaul.
Jonathan K.- Rating:
- 5.0
The truck was very dirty inside and out. It had obviously been somewhere very dusty. One of the tire side walls was pretty scraped. I wasn't sure how safe it was. But I was far too tired and time constrained to go down tonMarine Dr - a karge location with many vehicles. It also would have been more expensive. The customer service ladies in the shop and on the phone were outstanding! Especially the lady who helped me at the small shop. She is knowledgeable and kind.
Robin M.- Rating:
- 3.0
This is really bad experience because it needs to be in app. not a website. Also, nothing clear like giving instructions in pictures or videos as mandatory. plus you withdraw extra fees like I paid almost close to hundred for just 21 KM. As said in the receipt. Anyway, this is my first and last time and will warn all my fiends about it. By the way I move a queen mattress which is far from the location to pick up 8.6KM and same when go back!!! and all for just $96.12!!!!!!!!!!!!!!!!
Abdelrahman E.- Rating:
- 3.0
I had a poor experience at the beginning and very good experience at the end. Because this is also a Canada Post outlet and had only one employee working when I went to pick up the vehicle, I was met with a line out the door of the store when I arrived a little before 11:30. As some of the clients ahead of me took considerable time, I did not actually get the vehicle until a little after 12:00. 1/2 hour of a 4 hour rental used in just getting the van. Then other forces came into play during the day and I clearly was going to be late. The location was very accommodating even though I arrived back after they had closed at 5:30. I knew that there would be late fees and hold nothing against them for that. So a very mixed review. Probably would have been worse if I had not been late.
David W.- Rating:
- 3.0
Small and difficult parking space. Otherwise was okay.
Chris M.- Rating:
- 1.0
Vehicle at original location was late, and attendants lied about when it was to be returned, confirming that we should come at a set time but only later admitting they had not even talked to previous customer who still had it. Went to second location (Fraser) for even later pickup. Dolly was filthy and van had bits and pieces from prior user in back - obviously not cleaned. We brought the van back early -- under three hours and are now being charged extra $22 for "after hours return" without explanation. I have asked why and am just told that "rental history is correct." Terrible service and shady billing.
Mark F.- Rating:
- 5.0
Keep it the same
Gerry R.- Rating:
- 5.0
When returning our van it was difficult to determine how much gas to fill to bring it to where we found the truck. The guessimate system is not good as we filled way more than the tank read when we got the vehicle. That is one shortcoming in the system as we paid more than we needed to. I think this could be reworked. We have to pre pay for the fuel so we can't see the fuel tank reading til after the fact. For what it's worth.
Thomas F.- Rating:
- 5.0
Everything went well. Thanks!
ryan S.- Rating:
- 3.0
A lock would help. I provided my own padlock to lock the truck's back door overnight because the firm's stuff had been stolen. The truck's dimensions could be better described. Uhaul advertises the inner dimensions of the 10 foot cube truck as Length x Width x Height of 9'11" (119 inches) x 6'4" (76 inches) x 6'2" (74 inches) but if you subtract the space taken by the wooden side rails and overhead door, you're only left with 117 x 75 x 69". Plus, on the floor there are two wheel humps over which the height is only 64", and there's also an 8" x 8" metal enclosure over the gas line pipe that breaks up the floor space. The 2014 truck was an American model so the speedometer was in miles per hour with faint kilometre per hour marks that were virtually unreadable in the day time. So, to stay within the B.C. speed limits it's best to memorize which mph to watch: For 50, 80, 90, and 100 kph you can watch the large 30, 50, 55 and 60 mph markings on the speedometer. Uhaul should improve its awkward gas tank policy. The staff were not allowed to go fill up the truck, nor let me fill it up and get reimbursed. Most car rental firms provide a car with a full tank, and you fill it up again just before returning it. Instead, U-haul provided a truck with 1/8 tank of gas, and, if the truck was returned with a 1/4 tank full would grant a $23 credit for the extra gas. But no credit for more than 1/8 and less than 1/4, and no extra credit than the $23 if returned with more than 1/4 tank. So if you get a truck with 1/8 tank don't fill it up whatever you do!!! Since the tank is 124 litres, filling it would cost you over $100 extra at current gas prices of $1.09/litre (that's over $100 on top of the cost of filling it to the 1/4 mark, which you would be donating to U-haul). This made it tricky making sure that I didn't let it get too low and run out of gas, and yet didn't put in too much gas or have to make multiple gas station stops using up extra kilometres at $0.69/km. The staff were nice and friendly, but at the time of rental were unfamiliar with the Uhaul gasoline policy, as was I. U-haul could improve its online computer system. I did the "Express Check-In" ahead of time online, but at the rental location with the customer lineup, the incredibly slow U-haul online computer system, the parking lot full, and the truck inspections, it still took me a full half hour both picking up the truck, and again delivering it back to them. The U-haul website could improve its pricing explanation too. I first checked out a one-way move. I didn't use that because it was horrendously expensive, but it said "all rates" include 89 free kilometres. Note "all rates". I then switched to returning the truck to the rental location, under the false impression that the rental there would also include 89 free kilometres and then be $0.69 for km over and above the 89. Not so. Instead of saying "all rates", the page for one-way rental where you return the truck to a dif
Maxwell A.- Rating:
- 3.0
The owner of the location was friendly. But my experience with uhaul was really bad. There are a lack of information when you should bring the car back. The site suggests you that you just need to have an estimation, not a strict time to deliver the car. So you are in a stressing day during a moving, things went wrong and you became late. You may know that is an estimated time of deliver, but no you are charged absurdly hard (50 bucks plus twice your initial due amount). That's a really bad marketing approach. I just hated my experience and will never use this service again, nor recommend to anyone.
Yoran L.- Rating:
- 1.0
I refilled the tank to 3/4 and when I returned the truck they claimed there was more and charged me the difference. They also charged me $15 for insurance when I explicitly opted out when making a reservation.
Curtis S.- Rating:
- 1.0
The cargo van was not able to move as there was still ice stuck to the windows. The lady at the front did not care about the condition of the van and just gave us the keys. I was forced to buy a tool from the dollar store next door and had to scrape the car for over 30 min. Absolutely terrible service and would not recommend this location to anyone.
Salvador V.- Rating:
- 3.0
The service was good, friendly and personable. Unclear as to why I was charged $150.00 cleaning fee for a van that was clean when it was returned, no garbage or papers left in the van, nothing in the back (it was used to transport a sofa).
Nichola B.