Truck was in terrible shape with damage everywhere. Furthermore the online after hours check in process forces you to have location services on your mobile device. I do not keep location services on to protect my privacy. I was therefore subject to an additional $20 â€œconvenience feeâ€ because I could not complete the online after hours check in. That fee is ridiculous and feels like an utter cash grab. This vehicle was rented to support a school field trip. There are less expensive rental options with other companies. We will be exploring other options for all future rentals.Petra H.
Customer Reviews for Fraser Speedway Shipping
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, BC V5W2Z6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 6h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/23/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lenore R.
At least advice if a truck isn't available for use. We have booked the said truck for a month and on the day of us getting it, we have been told 2 different reasons 1. We didn't have a reservation, 2. We have a reservation but the truck broke down. We have been given a truck after 2 hours and we can only use it for 24 hours. To make matters worst, we we're called out for returning it late the next day, given the matter of fact of what happened. How easy it is for them to call us out but never did they apologize for the inconvenience they have caused in the 1st place. We had to cram 3 days worth of moving to 24 hours.norman G.
Le client n'a pas laissé de commentaire.rukie K.
I had booked in and received a guaranteed pick up at a location that suited me. On the morning of the pick-up I went to that location and the van was not available there. I called the phone number the person at that location gave me and was left waiting 30 minutes until someone told me to go to another location. I had to travel 20 minutes to this new location which I had to pay taxi fare for. I also lost time of my day doing so. I also had extra kilometers on the u-haul as I had to go out of my way to get the vehicle. And the same for the return, extra time, kilometers and a taxi fare back to my home which was close to the original location booked in. All in all, I wasn't very happy with you changing my location and will look elsewhere next time I require a van in the city.Thomas H.
Le client n'a pas laissé de commentaire.Kevin B.
Gentleman at Fraser location was amazing. Friendly, great sense of humor, and very efficient.Sergey K.
Equipment not properly maintained - dashboard cracked, no washer fluid, sun visor broken, graffiti in the truck bed. Customer service experience was the worst I've ever had at any U-Haul location. Waited nearly half an hour to be served, staff made passive aggressive comments to us. Will not be recommending this location in the future or providing repeat business.Elliot H.
The people who work here know what they're doing. They got my paperwork done fast.Barry G.
Le client n'a pas laissé de commentaire.Monica T.
Le client n'a pas laissé de commentaire.Barry G.
I topped up the fuel more than what I got. pictures were taken and uploaded before and after return. Still i was charged with $13 plus fuel charges. I was told a customer servicecrep would contact me as I disputed the fuel payment at time if return on app but no one contacted.Tariq R.
I waited for 50 minutes before leaving wothAvi H.
The after-hours drop-off instructions are confusing at least going to discouraging for a non-tech-savvy person. There should be more communication for how that is expected to work.Jorg H.
The late night drop off instructions need to be clear, not sent in an email with all the terms and conditions which are near impossible to sift through on your phone. The website you need to go to to do the drop off is hard to find and the gentleman who gave me the keys told me â€œit's just at the top in the emailâ€ which it isn't. Also he explained to me how to drop the keys off in the mail slot if I couldn't figure it out. But then failed to mention that when I do the drop off online I have to take photos, but I could not since I had already dropped the keys in the slot. It was quite irritating and difficult when it would have been so easy if it was explained and the link was easily located.Jenna B.
Only one associate are working there and waiting time was longNini S.
Make the gps location on the do the same as the store's front where the truck is. Lost an hour of my reservation and ruined my moving day driving all over with my phone like an idiot. Also, make the initial quite accurateâ€¦ 20 bucks turned into 80 after the worst experience of my life.Yael S.
Le client n'a pas laissé de commentaire.Peter K.
The Uhaul was infested with cockroaches (I have pictures/video). I am disputing the charge since I could not use the vehicle and, in the middle of the move, had to return the truck and find an alternate vehicle. I should not have been charged anything for this as the vehicle was completely unusable!Penny D.
Got over charge by another $70 on top of what I was promised. Charged my credit without authorization for late fees even when the truck was returned on the same day. What kind of scam are you guys running. Pathetic customer service and horrible experience.Arun C.
Le client n'a pas laissé de commentaire.Stewart K.
Absolute worst customer service we have ever experienced. The staff member was not trained and had "no idea what she was doing". The Uhaul representative with her own words said these words to me on the phone when she took my drivers licence and payment over the phone. We waited at this location for almost 30 minutes! And we were late to our scheduled pick up appointment because of this. And on top of it she made a mistake and charged us for gas when we filled it up and returned it the where we received it. We even went passed that line and filled more gas than what we needed. To be charged approx $35 extra after all this terrible experience today was extremely frustrating. And then I spent over 1 hour waiting to get in touch to speak to a Uhaul representative to reverse this charge. Lastly, I kindly asked the lady at the store to waive the collision damage as I am covered with my CC and that also did not happen and we were also charged for this fee. It was one thing after another today - horrific experience. Perhaps we should just stick to Home Depot Cargo van rental! I hope to receive a phone call from the Uhaul district manager as requested to discuss this huge inconvenience and unnecessary charges! We will consider sharing have to this review online. Regards, JaromJarom C.
Location is trying to provide too many services (mail, convenience, uhaul & more) and doesn't do any of them well. There was one employee working who was clearly being stretched thin. They didn't provide a thorough inspection of the van. It was an unnecessarily slow process. Will not be renting from this location again.Connor J.
While moving I had one of the furniture dollys stolen by someone walking by. Unfortunate situation that was no ones fault really. However I was then docked $100 for reimbursement for the piece of equipment. While I am understanding that these things happen and U-Haul is not liable it was a little upsetting that there was no understanding and that it ended up costing me x3 the amount of the U-Haul rental itself.Tea M.
The van could be clean. The inside windshield was filthy and made it difficult to see out of when the sun shone on it. The van was covered in dried bird poop. The alley where the van was parked smelled like a rendering plant. The stench of rotting animal was overwhelming. Customer service was good though and the van was easy to return.ROBERT S.
Horrible experience, extremely disorganized place & when I finally got my truck an hour late it wouldn't start.Natalie G.
Le client n'a pas laissé de commentaire.jean P.
Inside of car was dusty Make check in process/contact info more clearAnas A.
They were so sweet and helpful. Even though the store was super busy. 100 % would recommendNATASHA T.
When I originally picked up the van that I had rented one of the tires need air. When I went to drop off the vehicle there was not a big enough parking space and I ended up paying for parking and parking it in an adjacent lot so that it would not be towed. This location and or U-Haul then decided that they would add a charge to my original contract for a false claim of â€œ Cleaning â€œ when in fact I had left the van in perfect clean condition. When I contacted the location to discuss the matter the gentleman was extremely rude and told me that he could not help me. The offices at U-Haul also said they would look into the matter but it has been more than two weeks and I have not heard a word from them. I would not recommend this location to anyone and I will be taking up the matter with my credit card company as a fraud charge.Shannon S.
Your GPS to start witholusola A.
Do not tell them the key is in a locked box outdoors when it is actually behind a post-office counter inside.Timothy H.
This was my first time picking up using the app and there was no way to start the process from the app. I had to call UHaul and wait 20 minutes on hold until someone walked me through the process. I was late to meet the movers. The app needs to be improved.Michael L.
Long lineup We forced to use the special pen to sign on the machine. So I believe it is better to your staff can clean it every time after use especially in this pandemic. I rented a cargo van two weeks ago from your another location, the girl told me that I need to register all drivers. But when I rented a cargo van this time, another girl told me I only need to register the primary driver since I purchased CDW. But I purchased CDW last time as well.mandy M.
need to car wash the van and truck just like in u haul marine drive and they need an early time to pick up the van and truck just like in marine drive because 11:00 am to release the truck is very late to moving out and you need to line up to the store before you get the vantomas S.
This location was convenient to find and there's a large parking lot in the back in case you need to drive there. Although I had attempted to change my pick-up time around 10am (before opening time) the reminder came through as saying 11am - when the store opens... not sure if this was a U-Haul system glitch? Something to note, if you book your pick-up time at 11am then arrive 10 minutes early... There was a lineup out the door by 11,15am. Otherwise, the check in and check out process went smoothly (both in-person). Also, they had dolly options which was REALLY useful and definitely made my move much quicker.Graham G.
Le client n'a pas laissé de commentaire.KAWALJEET B.
Equipment requested was not provided and made the move a lot more challenging and stressful for us . I ordered a dolly and furniture blankets but they were not there. I was under the impression they were guaranteed with the order and very challenged to carry heavy furniture without a dolly. It was very stressful.Rachel Y.
The girl working the counter was alone so she obviously could not serve every customer at the speed they would like, but for what it was, she was very efficient and helpful in answering questions. She was also super lenient with us as we arrived late both for pickup and dropoff due to moving issues, and she was very patient with us. Honestly just because of her, I'd go back to this location for a UHaul.Jonathan K.
The truck was very dirty inside and out. It had obviously been somewhere very dusty. One of the tire side walls was pretty scraped. I wasn't sure how safe it was. But I was far too tired and time constrained to go down tonMarine Dr - a karge location with many vehicles. It also would have been more expensive. The customer service ladies in the shop and on the phone were outstanding! Especially the lady who helped me at the small shop. She is knowledgeable and kind.Robin M.
Le client n'a pas laissé de commentaire.Lauren P.
Le client n'a pas laissé de commentaire.Chris H.
This is really bad experience because it needs to be in app. not a website. Also, nothing clear like giving instructions in pictures or videos as mandatory. plus you withdraw extra fees like I paid almost close to hundred for just 21 KM. As said in the receipt. Anyway, this is my first and last time and will warn all my fiends about it. By the way I move a queen mattress which is far from the location to pick up 8,6KM and same when go back!!! and all for just $96,12!!!!!!!!!!!!!!!!Abdelrahman E.
I had a poor experience at the beginning and very good experience at the end. Because this is also a Canada Post outlet and had only one employee working when I went to pick up the vehicle, I was met with a line out the door of the store when I arrived a little before 11:30. As some of the clients ahead of me took considerable time, I did not actually get the vehicle until a little after 12:00. 1/2 hour of a 4 hour rental used in just getting the van. Then other forces came into play during the day and I clearly was going to be late. The location was very accommodating even though I arrived back after they had closed at 5:30. I knew that there would be late fees and hold nothing against them for that. So a very mixed review. Probably would have been worse if I had not been late.David W.
Small and difficult parking space. Otherwise was okay.Chris M.
Vehicle at original location was late, and attendants lied about when it was to be returned, confirming that we should come at a set time but only later admitting they had not even talked to previous customer who still had it. Went to second location (Fraser) for even later pickup. Dolly was filthy and van had bits and pieces from prior user in back - obviously not cleaned. We brought the van back early -- under three hours and are now being charged extra $22 for "after hours return" without explanation. I have asked why and am just told that "rental history is correct." Terrible service and shady billing.Mark F.
Keep it the sameGerry R.
When returning our van it was difficult to determine how much gas to fill to bring it to where we found the truck. The guessimate system is not good as we filled way more than the tank read when we got the vehicle. That is one shortcoming in the system as we paid more than we needed to. I think this could be reworked. We have to pre pay for the fuel so we can't see the fuel tank reading til after the fact. For what it's worth.Thomas F.
Le client n'a pas laissé de commentaire.DANILO A.
Everything went well. Thanks!ryan S.
Le client n'a pas laissé de commentaire.Vincent O.
A lock would help. I provided my own padlock to lock the truck's back door overnight because the firm's stuff had been stolen. The truck's dimensions could be better described. Uhaul advertises the inner dimensions of the 10 foot cube truck as Length x Width x Height of 9'11" (119 inches) x 6'4" (76 inches) x 6'2" (74 inches) but if you subtract the space taken by the wooden side rails and overhead door, you're only left with 117 x 75 x 69". Plus, on the floor there are two wheel humps over which the height is only 64", and there's also an 8" x 8" metal enclosure over the gas line pipe that breaks up the floor space. The 2014 truck was an American model so the speedometer was in miles per hour with faint kilometre per hour marks that were virtually unreadable in the day time. So, to stay within the B.C. speed limits it's best to memorize which mph to watch: For 50, 80, 90, and 100 kph you can watch the large 30, 50, 55 and 60 mph markings on the speedometer. Uhaul should improve its awkward gas tank policy. The staff were not allowed to go fill up the truck, nor let me fill it up and get reimbursed. Most car rental firms provide a car with a full tank, and you fill it up again just before returning it. Instead, U-haul provided a truck with 1/8 tank of gas, and, if the truck was returned with a 1/4 tank full would grant a $23 credit for the extra gas. But no credit for more than 1/8 and less than 1/4, and no extra credit than the $23 if returned with more than 1/4 tank. So if you get a truck with 1/8 tank don't fill it up whatever you do!!! Since the tank is 124 litres, filling it would cost you over $100 extra at current gas prices of $1,09/litre (that's over $100 on top of the cost of filling it to the 1/4 mark, which you would be donating to U-haul). This made it tricky making sure that I didn't let it get too low and run out of gas, and yet didn't put in too much gas or have to make multiple gas station stops using up extra kilometres at $0,69/km. The staff were nice and friendly, but at the time of rental were unfamiliar with the Uhaul gasoline policy, as was I. U-haul could improve its online computer system. I did the "Express Check-In" ahead of time online, but at the rental location with the customer lineup, the incredibly slow U-haul online computer system, the parking lot full, and the truck inspections, it still took me a full half hour both picking up the truck, and again delivering it back to them. The U-haul website could improve its pricing explanation too. I first checked out a one-way move. I didn't use that because it was horrendously expensive, but it said "all rates" include 89 free kilometres. Note "all rates". I then switched to returning the truck to the rental location, under the false impression that the rental there would also include 89 free kilometres and then be $0,69 for km over and above the 89. Not so. Instead of saying "all rates", the page for one-way rental where you return the truck to a difMaxwell A.
Le client n'a pas laissé de commentaire.MEREDITH G.
The owner of the location was friendly. But my experience with uhaul was really bad. There are a lack of information when you should bring the car back. The site suggests you that you just need to have an estimation, not a strict time to deliver the car. So you are in a stressing day during a moving, things went wrong and you became late. You may know that is an estimated time of deliver, but no you are charged absurdly hard (50 bucks plus twice your initial due amount). That's a really bad marketing approach. I just hated my experience and will never use this service again, nor recommend to anyone.Yoran L.
Le client n'a pas laissé de commentaire.OMOBOLANLE A.
I refilled the tank to 3/4 and when I returned the truck they claimed there was more and charged me the difference. They also charged me $15 for insurance when I explicitly opted out when making a reservation.Curtis S.
The cargo van was not able to move as there was still ice stuck to the windows. The lady at the front did not care about the condition of the van and just gave us the keys. I was forced to buy a tool from the dollar store next door and had to scrape the car for over 30 min. Absolutely terrible service and would not recommend this location to anyone.Salvador V.
The service was good, friendly and personable. Unclear as to why I was charged $150 cleaning fee for a van that was clean when it was returned, no garbage or papers left in the van, nothing in the back (it was used to transport a sofa).Nichola B.
Update your website so 24/7 pickup isn't listed for this location. Rather annoying to get a call at 4pm, the day before I was due to do a self-serve pickup at 7:30am, and told to get to the shop before 6pm or I wouldn't be able to rent the truck. Contact your customers earlier with changes like that, especially considering I had booked that location days beforehand with the intention of using the truck early for an early move in. Getting it at 10am and expecting to have it back by 11:30 would never have worked. Luckily the man who works at this location was friendly and helpful and I was able to get the keys before 6pm the day prior to my actual 7:30am booking. I had to bus via two buses to this location to make it there on time, there was no alternative.Rory Edward P.
Le client n'a pas laissé de commentaire.Ali B.
Le client n'a pas laissé de commentaire.corinne Z.
Fantastic and friendly service. Many thanks!Wanda P.
You are doing very well, keep it up.rajinder D.
Staff was friendly and professional. A pleasant experience.Christina K.
Le client n'a pas laissé de commentaire.Ali B.
Overall, it was a good experience. The only hickup was when I started the engine and shifted into drive gear, the message "driver door open " appears although I made sure both doors are closed and lock buttons are pushed down. I suspected it was a sensor problem and then reported the problem to the lady who handled the rent transaction. She called a tecnician /engineer who told me to take pictures and ignore the message. The truck drove well and it seems that the message disappeared when the engine is warm enough.xianzhao H.
Fuel tank was 1/4 full when received, although on contract it showed slightly higher. Filled truck to 1/4 before returning and upon returning was advised to fill the tank to the amount showed on contract, which was inaccurate. As fuel levels are arbitrarily measured I felt it was unfair and unreasonable that I had to drive to the nearest gas station, burn more gas while doing so, to put $5 in the tank so it was full to the inaccurate fuel level shown the contract.Rebecca D.
Le client n'a pas laissé de commentaire.KYLE S.
Very friendly staff and the whole experience was great. Merci!Louise D.
The owner of the shop was extremely efficient and professional. She took the time to explain everything and I will definitely use this location again and refer my friends.SCOTT M.
Make sure padlock on back gate is easy to use and fuel tank is full (instead of 1/2).john W.
Don't need to do a thing, perfect just the way it isJevan W.
Le client n'a pas laissé de commentaire.Brad G.
May be have enough trucks availableRanjeet S.
Le client n'a pas laissé de commentaire.Louise D.
Helpful staff but lots of issues trying to get checked out for the rental. The cashier had to re-enter my information at least 4 times. Perhaps the app she had to use was not functioning smoothly.eva S.
I find U-Haul price advertising misleading. Advertising that a U-Haul truck costs $19,95 per day to rent and then having that be less than half the total cost leaves me feeling deceived and unhappy, despite the rest of the experience being positive. I now feel distrustful of U-Haul. I have another rental and storage booked already, but am thinking that after that I may not do business with U-Haul again.Lynn T.
Le client n'a pas laissé de commentaire.Cory L.
Check Engine light was on on the truck. Fuel level on the truck was not as indicated on the contract Fuel estimation chart was very pessimistic - I put in the recommended amount and it seemed like I had put in twice the amount of fuel required.Doug B.
I was told the gas tank was full but it was not. I figure I put in about $15 in addition to the $15 I was charged for the short distance I moved a few things.Tama W.
This location was unfortunate and overcrowded. There was a 12 person and 15 minute wait as this is a location at a post office. The customer service was slow as the person serving us was on their personal phone throughout. Due to the large line we were not taken for a walk-around. We were told not to return the u-haul to the location afterhours as this would more than likely result in the u-haul being stolen. We intended to return it after our move in the evening but instead were told we could not return it until the next day after 9:30am. I would not recommend this location or u-haul in general.cody G.
The location was not open on Sunday and I was advised to do an online return. The app just didn't work on my Samsung Galaxy S8 so I have to call in. Calling in was great.Spencer W.
I use u haul service first time in Canada I'm excited so amazing because when I book van between 5 min I got a confirmation van ready for me thanks for u haulRanjit S.
- Vehicle has bird poop on it - Vehicle has a funky smell - Neither the payer or the driver was shown the KM driven, so that number was sent to us later, included $11 charge for gas. The meter did not indicate that low for us while we were in the vehicle. We feel overcharged. I'd consider alternative rental service in the future.Jonathan F.
There was an issue with your payment site that meant i had to wait for 60 min before the shop keeper could process my request and print the contract. They also did not have the dolly/trolly i ordered with the truck and the truck came without a lock so i could not lock the back. Over all i was very disappointed uhaul and would not use uhaal again in the future. Ben firstname.lastname@example.orgBen B.
Great experience. Mr. Singh is very nice, polite and co operative person. He should be encouraged.VISHAL M.
The staff at this location are EXCELLENT. Can rent from SE Marine Drive location, but make an effort to use this location because of the friendly, helpful service. Thank you. ShawnSHAWN P.
Store was lined up, only one clerk. She was patient, friendly and appreciated her efficiency and great attitude despite how busy they were. MerciShawn P.
Le client n'a pas laissé de commentaire.Joanne P.
The service person behind the counter was friend, efficient and simply a pleasure to deal with. Merci.Shawn P.
Later convenient hrs, but overall was good service!NORMAN J.
Le client n'a pas laissé de commentaire.Dee M.
Outside was filthty bug encrusted, inside smelled like manure plastic offgassing. The rubber mat obviously from China.Lester M.
Le client n'a pas laissé de commentaire.Benjamin M.
It's in a mail store which is hard to find. You would never know from the outside. Also the guy tried to get me to bring it back early so he could rebook it after i had already booked for the whole day.michele A.
This location charges an enormous markup on Uhaul branded moving supplies from prices provided on your website, and prices for the same are not clearly advertised. Similarly, I returned the truck late and expected a late fee, but the fee charged seemed entirely arbitrary and was in fact more than 250 % than the fee to rent the truck itself. I have used Uhaul trucks and purchased Uhaul products from several different places in the past and will definitely reconsider using your company's services again in the future.Oliver T.
Le client n'a pas laissé de commentaire.AHMAD N.
Very good service and very friendly staff. Excellent.dalbir G.
Le client n'a pas laissé de commentaire.victor C.
Le client n'a pas laissé de commentaire.Martin P.