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Peter L
Customer Reviews for Frederick Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Simple, easy reservation, pick-up and return process. Very clean vehicle.
Erik MWe were originally charged for leaving the truck on half a tank but I had filled it up just before I dropped it off. When I called the location, they corrected the error and refunded the $71.
Maurice WThere were issues with the App in order to complete the rental and ID verification. But the representative found a solution after several attempts to get the app to work. Thanks for your expertise.
David OTime needed for my rental always seems to change, I use U-Haul maybe 4 times total and 3 times I have been heavily penalized for total time needed equipment.but service has always been very kind n helpf
Ryan RI was originally supposed to pickup in Gaithersburg and when I set everything up, I was told that the Gaithersburg location had the truck available. The day before, I received a call that it was not available and that I had to pick it up an hour away for n Frederick, so during a hectic move, I lost two hours (and a lot of gas) in driving back and forth to and from Frederick to pickup. Giving me an allowance on miles driven is not a reasonable compensation. I should have been given more time and/or a discount on inconvenience and gas cost. The truck smelled like cigar smoke, too.
Bridget FNo need to improve.
Scharla EVery easy and efficient
Brian LCredit cards denied but creditcardcompanyhadnorecord of denial.
Elaine JYour app is the worst experience I’ve ever had, and I’ve broken bones before.
IAN WAnswering phones on 800 #! I called numerous times to extend my use of the rental but was left on hold! I finally did get through but sort at least 2-2 1/2 hours on hold all together!
KELSEY KPainless drop-off.
MARK JYou can PLEASE replace the young lady (and I use the term "lady" very loosely) who was attending the store the day of my pick up. As a former, multi-year manager in the hospitality industry, I can absolutely excuse and entirely understand a new associate who is in her words, "not fully trained" having difficulty resolving reservation glitches, as long as they are trying their best, friendly and apologetic but the gal who I dealt with offered nothing but excuses, a bunch of nonsense about some notes on my customer profile about multiple attempts made by other U-Haul associates to contact me regarding a potential problem with my reservation and a complete lack of willingness to be helpful or apologetic and was downright one of the RUDEST, most hateful customer service people I have ever had the displeasure of dealing with! Feel free to call me and I will gladly be willing to share my full, unpleasant experience with this woman.
John WYour software is horrible. The check-in process took about 30 minutes and the check-out process 45 minutes. You seem to be oriented entirely around customers using your app. Trying to use your site on a phone stinks and whatever you've given to the person behind the counter is not helpful. Until I hear from others that you've fixe things I won't be using U-Haul again. What a waste of my time, not to mention the frustration foist upon the very nice person who was trying to help me. I can't say enough kind things about Jen or express fully how terrible the software supporting the process.
David KThe lady was VERY VERY VERY RUDE, I dare say racist!! She was adamant on not giving me the truck, and went as far as saying I should go to another location to pick up the truck, because that one was "reserved". She treated me as a criminal, and she accused me of not paying, therefore I dont have right to the truck. Mind you, I was told to go to that location by UHAUL
Ikeola OJason and Kathy had great attitudes and were very helpful. Looking forward to renting from them again. If there is one thing to improve it would be the weather.
Jesse HWehadca 12pm reservation and arrived promptly. Representative had no knowledge of uhaul safety equipment on the trailers. Something did not seem right so we asked her to come outside to look at it. She came reluctantly but stated no one taught her about them. Since she was no help we googled it ourselves and figured out was missing the tail light cable. We told her. She made a phone call and we waited in hot car for an hour for area repair manager to bring a cable. He was polite and helpful. However, When returning the trailer several hours later in the general area where we picked it up but in a different direction, the original clueless woman came out and directed us to move it to another location ourselves. The parking lot is very small and no space to turn around. Backing up was difficult given the logistics of the lot. I have been using uhaul for decades and never has a location had an issue with the spot on the lot where return is made. As long as returned in good condition and timely, it should be up to lot to make adjustments for it returned equipment.
charles mThe price quoted me was $100 more when I picked up the trailer. I called the Albany, New York phone numberand was told that I would charged for 3 days and receive a refund when I returned the trailer on the same day. When I went to my local dealer on Monday morning he told me that I would be charged for 3 days even though I only used the trailer 1 day. Price was extreme high for a 1 day 1 way rental. Price was ambiguous at best.
stephen cCustomer service was great
Robert BWe dropped off after hours. The online check out was very helpful and easy to do.
Meghan GI dropped it off after hours
JONAS MThey had only one truck, the one I picked up. They only had 6 UHaul blankets, and they gave me 6 more heavy duty pads that the UHaul didn't recognize when I dropped them off. There was also no utility dolly...no dollies at all. I had to go to another UHaul place across town to get a dolly.
Lori KLocation is awkward to get into with a large trailer
Terrie LThe trailer had roll up door , also the side rail tie downs were not easy to use . I would prefer a trailer with barn doors and better side rail tie downs .
David HExcellent and professional service.
SOPHIE SVery thorough and explained charges in advance and generally nice people
Steven JVery helpful staff. Positive, knowledgabl.
Earl HKeep good staff just like Kara.
Jerry MCall directly if you don't have the correct size truck available. Finding the right size truck was irritating and put us off an entire day, plus, the people we had arranged to help load were not available when we finally got the truck. The people on the phone were courteous but the experience was not fun.
Jane WGreat service, friendly staff, and fine vehicle!
Carl GFriendly employees at pickup. Helped to ensure safe hookup before leaving.
Daniel Bgreat service.
PAMELA PHelpful staff, fast, convenient transaction
Dennis BKara was helpful and nice
Betty PVery friendly people!
STEPHEN CVery good service!
Edward SI took the truck to a U-Haul center in Montgomery village to the Brakes checked due to a warning light on the dash as well as a abs light. They refused to check the truck and referred me to roadside assistance. They even refused to assist me with contacting assistance. When I did reach roadside assistance. They refused to come out and check the truck. They instead told me to engage and disengage the parking break lever too clear the fault. I was. Forced to drive 600 miles with the warning light flashing the whole way. What kind of business would ALLOW a vehicle with faulty break leave their property. Much less refuse to address the issue when it is brought up. I paid over $1800 to be treated badly. And put at risk. And will never rent from. Uhaul again.
RON JHeard my concern about cleaning the box/bed and were very expedient in checking in the returned truck.
Eric EService was outstanding!!
GEOFFREY BThe lady who rented me the truck was very helpful she even recommended the best price on gas nearby
DOUG CI reserved 3 dozen blankets and the location only had 17 blankets on property. Also, it took me 45 minutes to check out as the guy working the counter didn't understand how to work the system and seemed to be under the influence of some drug or extremely hungover. Would never recommend this location - very unpleasant experience.
Carolyn HWe were told that we had 100 miles and anything over that would be at 0,4/mi. We went 115 miles and were charged for 24 miles. The little bit of money is not a big deal but being lied to is....I will choose someone other than uhaul for my next need (which will be soon and a large truck) I do not appreciate being lied to and will not tolerate this. I will let everyone know that this is how uhaul handles business.
Tammy VIt was a very pleasant experience; the lady who helped us was very friendly and helpful.
Cynthia JStress free, clean truck. Thank you so much! First time U-Haul renter, happy I finally did it!
Rebecca L