Customer Reviews for Fred's Alignment & Service
(U-Haul Neighborhood Dealer)

657 évaluations

1114 N Central St   Knoxville, TN 37917

(865) 524-4078

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(865) 524-4078

1114 N Central St
Knoxville, TN 37917

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Yatiemese S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred M 
Évaluation :
2

Provider lied about gas level. I deliberately put 2 gallons in to more than make up for the 11 miles that I drove. I was still charged for an additional 2 gallons because they are claiming that the tank is lower than it actually is. Very dishonest.

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB B 
Évaluation :
2

The holding location required backing across a busy hwy without a spotter and no assistance was given to connect the trailer, check its function or any damage notes before leaving the property with it.

Anthony B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanene w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D 
Évaluation :
5

Excellent uhaul spot, very nice rep

Samuel T 
Évaluation :
2

The only reason why this was not ideal was because someone parked a uhaul diagonally and there was no room for me to park mine. It was a Sunday so it was closed - I had to park it across the street.

Aja M 
Évaluation :
3

The woman who helped me return the U-haul was very friendly and helpful. She extended my rental for a day. Reservation and payment were easy. Great online experience.

Sarah W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
3

U-Haul was out of gas. We were given a 20 dollar "credit" to get the U-Haul to 1/4 of a tank. The truck tank size is 60 gallons. 1/4 tank at 60 gallons is 15 gallons which is what the truck is supposed to have when picked up. In Knoxville the price of gas is 3,8 a gallon, please explain to me how adding 15 gallons of gas is worth to 20 dollars?? Makes no sense.

Brittni W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly H 
Évaluation :
3

Truck was musty and it broke down an hour into my drive.

Jazmen W 
Évaluation :
5

They took care of us IMMEDIATELY and were very friendly and helpful

Christopher T 
Évaluation :
5

The roof inside the cargo area had a couple of slow leaks. The cargo light also would not come on.

Dorian S 
Évaluation :
3

The windshield had a large crack that was in my line of vision.

MICHAEL M 
Évaluation :
5

Family friendly and well mannered personnel.

Dillon T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
5

The staff at Fred's are great ambassadors for your brand. Excellent customer service

Michael B 
Évaluation :
1

We needed to figure out where to leave the vehicle. There was no clear instructions where to park

Chathurika K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J 
Évaluation :
5

Very nice people in this location was in and out in fast time

Harry P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE S 
Évaluation :
5

Great, experienced, and helpful staff!

Jared H 
Évaluation :
1

Dirty location. Trash behind the trailers piled up in the yard. The tenant didn't check if the brake lights work he attached the chains improperly and didn't tighten the ball. If I hadn't been a more experienced renter I would have driven away with an insecure unit.

Gil K 
Évaluation :
3

This was an auto repair shop, not what I would call a typical U-haul location but it was very convenient to my destination. The staff were reasonably friendly.

Leo T 
Évaluation :
3

We dropped off after hours. They were prompt in getting us an email that our equipment had been returned.

Susan C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O 
Évaluation :
3

I was overcharged and wasn't given time to bring the issue to his attention.

Krista G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michaela F 
Évaluation :
4

Was not clear which area to drop off in but staff saw me and helped v

James F 
Évaluation :
5

Easy to reserve, quick to pick-up

Josh S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas T 
Évaluation :
5

Courteous and helpful staff

Tim M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C 
Évaluation :
2

The business looked closed when we arrived, all doors and bays were shut with no windows. The clerk gave the impression we were an inconvenience. She took our key and sent us on our way. No paperwork, walk around or anything. They did check it in within 20 minutes of drop off and no money was owed per the email. It just seemed a very impersonal process, thankfully we had no issues.

Fred J 
Évaluation :
3

We arrived late in the evening so, the drop-off location was closed (no problem). Their location/storage is gated so, it did give us pause to leave the trailer in the parking lot without a way to secure it (again, not an issue with the drop-off location).

Bryan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R 
Évaluation :
2

The location is a bit sketchy and the can of the truck reeked of cigarettes.

Kara M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H 
Évaluation :
5

NOT ONE THING BOB WAS GREAT TO DEAL WITH. THANK YOU

bob m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca M 
Évaluation :
5

The truck was dirty inside and out. Additionally, the A/C did not work properly as it constantly turned on and off. This, along with a filthy interior and windshield, made the experience inferior. I feel this experience can be resolved by refunding the additional charge for extra mileage as the initial cost for the rental was significantly expensive.

Douglas J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M 
Évaluation :
1

When picking up the trailer from Fred's alignment, there was a homeless person living in the trailer. I was also informed the trailer was broken by the homeless community. When I informed the company, they sent out two men to 'check' on the trailer which meant they went out and threw this man's things on the ground. After returning the trailer, the company neglected to inform uhaul that I had returned the trailer. This was not brought to my attention until last week. Over 14 months later when I attempted to rent another trailer from an actual uhaul store and was told there was an e-file against me. I was never sent a 'demand letter' so was never aware of this mistake. This is a failure of the uhaul manager to not follow up on this supposed loss of property. I am very disappointed in the service I received by this and the amount of time it took to rectify this. The customer service manager, Ricardo Jimenez, was very helpful and open about what was going on. As a customer it is quite frustrating to keep hearing "Hector put this in" regarding the e-file. I heard this at the uhaul store (under whispers between sales associates) as well as by the e-file agent, the call center, and the customer service agent. It is my understanding that Hector was on vacation but at any other reputable business, there would be an alternate designated that could help. Franklin Curtis

Franklin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan R 
Évaluation :
4

I didn't know where exactly to park the truck after business hours. Lot was small. Thankfully an employee (Tony) was there and helped me.

Catherine C 
Évaluation :
5

Super quick and easy pick-up for a UTK move.

William G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P 
Évaluation :
3

There was barely any gas in the truck when we got it - less than they said there would be. We put $40 in gas, drove 6-8 miles and brought it back. Then when we returned it with more gas than when we left and we were still charged an additional $37 after the fact. Just kind of annoying, but not surprised by this.

Madison R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R 
Évaluation :
1

This location has now wrongfully charged me on two separate occasions for more than $800 each time. I would not recommend this location to anyone and I'm not sure why I even received this survey as this was not my rental.

Andrew T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
2

I will never use this location again. They didn't let me know they were closed on Saturday until two days before my reservation. I had to use the mobile pickup to get my truck and it didn't work when I got there. I had to wait over 30 mins with customer support to get my truck. Seriously ridiculous.

Blake O 
Évaluation :
4

Having the drop box for the key was very helpful.

Ray J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESHIA T 
Évaluation :
5

Changing my pick up location at the last minute and not having rental blankets really messed up my moving experience. Unhappy with U-Haul.

Jeff T 
Évaluation :
4

I'm not a mechanic but it seemed there was a front end issue with the truck. Steering was a challenge. Too much sway. The truck however was clean.

Sharon J 
Évaluation :
5

Staff was great. Truck was clean and ready early.

Wayne P 
Évaluation :
5

Great Customer Service, everyone was very friendly, I would definitely go back to them!!

Stephen S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARY B 
Évaluation :
4

Did an easy after- hours drop off. We weren't really sure where to park since the lot was pretty small for the truck we were driving.

Joshua C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES a 
Évaluation :
5

Everything was great very kind people

ERNEST I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnita L 
Évaluation :
1

Blankets that were reserved were unavailable and my furniture was damaged as a result. The location is full of cigarette smoke. The man that checked me out was passive aggressive.

Ann R 
Évaluation :
5

Great experience!

Christa F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
5

Very clean very prompt full of gas very very easy thanks

Jerry B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN S 
Évaluation :
3

The Rental drop off location needs to be made aware of the drop off. Apparently, they were mot expecting my dropping off of the rental truck. They did not provide a receipt indicating my drop off so that made me worried.

Eva G 
Évaluation :
4

Online return is tedious and burdensome yet $20 charge if you have to use business assistance.

Dana L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
1

All texts and emails with specific information and policies were sent within 24 hours of my pick up time. The tone right before a move is EXTREMELY stressful, and I didn't have time to read all the info then. I VERY MUCH wish I had gotten that information sent to me when I made the reservation and/or 3-4 days before my move day. In the rush of the move, I didn't have time to read the text which explained the check in procedure. I had to return to the store a few hours after dropping it off to complete the check in steps to avoid the $20 fee. If I had gotten that info ahead of time, I would have known to do it when returning.

Kelly B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian S 
Évaluation :
4

The location was fine, though when I called ahead that morning to confirm pickup, they claimed they didn't have my reservation (no one from UHaul called the day before as I was told to expect) The truck Uhaul sent for this 450+ drive was not road ready. The lock on the passenger door was punched out, the service light was on for stablity and traction, there was no cruise control, the outlet to charge phone (map access) didn't supply energy, the suspension was awful with much bouncing (risking damage to cargo), and the vehicle shook at over 65 miles an hour.

Laura B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenda r 
Évaluation :
3

This was not the location that I was set up to use The day before I got a message to pick the truck up at this location Also I had to take a different size truck than the one I ordered

Susan H 
Non les évaluations ont été soumises pour cet établissement.

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