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JAMESHIA T.
Customer Reviews for Fred's Alignment & Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Changing my pick up location at the last minute and not having rental blankets really messed up my moving experience. Unhappy with U-Haul.
Jeff T.I'm not a mechanic but it seemed there was a front end issue with the truck. Steering was a challenge. Too much sway. The truck however was clean.
Sharon J.Staff was great. Truck was clean and ready early.
Wayne P.Great Customer Service, everyone was very friendly, I would definitely go back to them!!
Stephen S.Did an easy after- hours drop off. We weren't really sure where to park since the lot was pretty small for the truck we were driving.
Joshua C.Everything was great very kind people
ERNEST I.Blankets that were reserved were unavailable and my furniture was damaged as a result. The location is full of cigarette smoke. The man that checked me out was passive aggressive.
Ann R.Great experience!
Christa F.Very clean very prompt full of gas very very easy thanks
Jerry B.The Rental drop off location needs to be made aware of the drop off. Apparently, they were mot expecting my dropping off of the rental truck. They did not provide a receipt indicating my drop off so that made me worried.
Eva G.Online return is tedious and burdensome yet $20 charge if you have to use business assistance.
Dana L.All texts and emails with specific information and policies were sent within 24 hours of my pick up time. The tone right before a move is EXTREMELY stressful, and I didn't have time to read all the info then. I VERY MUCH wish I had gotten that information sent to me when I made the reservation and/or 3-4 days before my move day. In the rush of the move, I didn't have time to read the text which explained the check in procedure. I had to return to the store a few hours after dropping it off to complete the check in steps to avoid the $20 fee. If I had gotten that info ahead of time, I would have known to do it when returning.
Kelly B.The location was fine, though when I called ahead that morning to confirm pickup, they claimed they didn't have my reservation (no one from UHaul called the day before as I was told to expect) The truck Uhaul sent for this 450+ drive was not road ready. The lock on the passenger door was punched out, the service light was on for stablity and traction, there was no cruise control, the outlet to charge phone (map access) didn't supply energy, the suspension was awful with much bouncing (risking damage to cargo), and the vehicle shook at over 65 miles an hour.
Laura B.This was not the location that I was set up to use The day before I got a message to pick the truck up at this location Also I had to take a different size truck than the one I ordered
Susan H.Chosen location provided a 26 ft truck instead of a 20ft, notification given hrs before pick up time. Person who did my paperwork was rude, obnoxious and snatched the contract off of my hands when when I expressed my discontent and told me that I can take it or leave it. Nasty place as well.
Carolina I.Staff were friendly and helpful.
BRENDA C.Very friendly. Strong cigar/cigarette smell in office.
Kimberly D.No suggestions! Incredibly grateful for their service. A truck was scheduled to leave for Chattanooga the next day. It was the only 10' left in Knoxville. They allowed me to use it and got me in & out of their place of business in less than an hour.
Cele W.Bob was great and worked with us on a difficult schedule. Can't recommend enough, and thanks to Fred's Alignment for their flexibility.
Jason S.The trailer seem to snake around going down hill.
Richard C.My rental had less than 1/4 tank of gas when I picked it up and I brought it back with exactly 1/4 tank of gas, yet I am being charged 2 different fuel charges. I Will likely not do business with this company again. As of today, unless Uhaul does something to rectify this, I will ever recommend this company to anyone else. Please feel free to call me with any questions or concerns.
Mark W.Will definitely use Fred's again! Very friendly, helpful, and professional!
Robert S.Our uhaul had a stolen license plate
Daulton W.PEOPLE VERY FRIENDLY.
JOACIR S.BEST PEOPLE TO DEAL WITH. THANK YOU BOB AND TONY
JEROME R.Location was borderline in being in "the hood". Hard to see that it was a U-Haul drop-off at first - not well marked. Confusing where to park the truck, but the staff (young woman) was very helpful, friendly, and professional. Drop-off took under 5 minutes.
William T.THANKS FOR THE GREAT SERVICE
Christopher P.I dropped off after hours, so I didn't get to meet anyone there. But, the location was easy to find and had great signage.
HERSCHELL B.Very good, informative and kind!
CHARLES D.GOOD PEOPLE TO DEAL WITH. VERY HELPFUL. THANKS
bob M.GOOD PEOPLE TO DEAL WITH. THANKS SO MUCH!!!!
Bob M.Great customer service & friendliest people you can rent your moving needs from , highly recommend
Joe D.GREAT PLACE TO DEAL WITH. THANKS
MICHAEL L.Neither employee was wearing a mask or adhering to any safety regulations. They were unprepared, and it took a long time for the trailer to be hooked up because the employee was unprepared. Upon returning the rental, no one was there. I was glad that I would not have to interact with anyone who was not being safe, but I still wanted to make sure everything was fine to drop it back off.
TRACI S.Use them twice and very happy. Great people
Joseph B.Needed more hand trucks for moving, they were out when I was there
David S.Very convenient in the Knoxville area if your moving a student. Close to campus.
robbie B.Employee at the location gave me the key and told me I was good to leave the parking lot in the truck, and then called 30 minutes later and told me I needed to bring the truck out because it was not checked out properly.
Katherine R.All went well. Easy location for downtown pickup and delivery. Fred was easy to work with.
Marianne K. G.Be specific where to drop off the trailer as it needs to go in a lot across the street from the facility. The owner was very helpful in backing my trailer after I pulled into the wrong lot.
Jeffrey S.The representative was very nice and took care of me immediately.
Elizabeth W.There were some issues getting the correct truck while using the mobile pick up, but Mr. McCollough cleared everything up and was very helpful. I would definitely recommend renting from this location.
Andrew S.Truck was clean, and ready to go on arrival. Very quick and no hassle rental. Very professional place to rent. Great job.
Joey B.You all were fantastic to deal with.
James M.Couldn't really park any were and they charge me extra to my card
Keenan M.