Évaluations des clients Freeport Truck Rental & Propane
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Freeport Truck Rental & Propane
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BRAD K. le
Nothing perfect
LUCI C. le
Wish the truck had a CD player. Otherwise the truck drove wonderfully for being a big one.
David S. le
Nothing The person who runs this location is always accommodating and helpful.
Charles H. le
Great people to d3eal with
kirk H. le
Everything went great, the trailer pulled straight and smoothly, I was a little apprehensive of the surge brakes, having had a not so fun experience with them years ago, but they worked very well! The only thing I can think of that would have improved this would have been if you provided someone to drive me, LOL
john H. le
It don't get no better.
Clarissa S. le
When we first arrived to pick up the uhaul, the gentleman working didn’t greet us he went to help someone with their propane tank. He just walked past us like we weren’t there, then we stood and waited not sure what to do or where the worker was at. He came to wait on us, still didn’t greet us. He was very short with us, had me sign a few papers, charged us, and handed us the keys.
Cyle R. le
I selected the pick up location to be for the town I lived in and 2 days before I pick up the truck I was told that truck is not available and I needed to drive and additional half hour to get the truck and also pay the mileage for it. If the truck was not available for that date at that location it should have been stated that it was not available. That needs to be fixed
JOE E. le
To explain one day drop off that nobody would be there and it is OK to just drop it off at the location.
christopher K. le
Didn’t have the truck I reserved months ahead (could be uhaul corporate fault?) Also made me return a one way rental to his location so he could keep his fleet stocked. I will not use uhaul ever again.
Winston B. le
install tongue jacks on all the enclosed trailers, It is ridiculous that the heaviest trailers do NOT have tongue jacks on them! I had to wrestle the trailer onto my truck, and wait to have the guy working there lift and lift and lift, to try to get to off the ball. He IS going to blow out his back doing that, and they SHOULD be on all the trailers, not the lighter ones!
Steve K. le
Casey is a rock star and it was a pleasure to spend time with him. You could simplify the rental process by having the client leave their first born child..... Just kidding and, keep on doing what you are doing.
Alex G. le
This was one of the best experiences I have had with U Haul. I got a 15’ truck for the price of a 10’ automatically cause there was none available near me. Casey was super nice and friendly, I highly recommend this facility for all your U Haul needs.
william B. le
Keep up the excellent service and people skills
Gregory S. le
Service was phenomenal.
Marissa R. le
We will ALWAYS do all our Uhaul business directly with Casey! Outstanding service and stress free!
Frank R. le
The only problem I had is the $110 hold on Friday, and the $130 hold on Sat for a total of $240 for a $40 truck!!! all on the weekend. NEVER had this happen before. put me in a bind for the rest of weekend.DID NOT authorize the $130 hold, not sure why, but not happy
Ryan R. le
Trailer was not hooked up properly and came discounted
CURT W. le
Couldn't be more pleased!
john C. le
need more 26 foot trucks for people to use for local moves
Leonard M. le
Painless experience.
Patrick W. le
My experience from this transaction could not be improved. I made a reservation the day before. When I picked up the unit it was ready and the manager/owner was there to help as well when I returned it. It worked out great!
RANDALL B. le
everything was great
Rachel M. le
The rental agent was very nice, and friendly. He started the truck for me and pulled it next to where I was parking my car. He explained the return policy very nicely. I will for sure be using this location with my next move.
Stan Z. le
Attendant was very helpful, added extra blankets, went over the equipment in great detail, even had it warmed up for us!
Tina F. le
Their's nothing to improve
Clyde B. le
Casey is wonderful and nothing to change.
larry S. le
Owner was completely helpful and after talking with him, realized that I shined his father's shoes when I was about 12 years old. Very sociable, kind and sincere. A pleasure to do business with. Truck was extremely clean and looked like brand new.
Michael P. le
dropped off after hours. Casey always great to work with.
Richard W. le
Casey Myers at Freeport Truck Rental and Propane went above and beyond to provide exceptional customer service for our rental. We will look to Casey first when reserving our future U-Haul rental needs. Casey gets our vote for the Top 100 recognition.
sherry B. le
Great service!
micheal P. le
Owner was exceptionally helpful and accommodating. Will definitely go there again.
Ron K. le
Trailer was ready for pickup and in perfect working condition. Couldn't have been easier and staff was great to work with.
Michael D. le
Nothing. Everything went good.
Scott M. le
Thank you!
DENIS V. le
Great service
Jason M. le
Wish there were more options on hand, but it was the weekend and Labor Day weekend.
NORMAN M. le
Great customer service
Jocelyn W. le
The manager, Casey was very kind and helpful. The location was well kept and easily visible. The truck I rented was clean and ran well.
DENIS V. le
Very friendly and experienced staff member. Made renting easy and helped me make sure I rented proper equipment for my need, thanks.
Debbie E. le
Have cheaper rates.
Jacob C. le
He told me I owed him 20$ for gas. little did he know I took pictures prior . also added on 2 miles for some reason when I told him this he laughed in my face and said "I'm in the truck business every day buddy and just kept laughing in my face. I have multiple pictures of miles and gas my request is you guys refund the 20$ he just took out of my pocket. You can reach me at 815 275 3882 thank you.
steven C. le
This guy is really cool
erica C. le
We had a wonderful time!
Denise S. le
Be a little more friendly and not act like an ass to the customer, the guy that was there when I picked the truck up was a little more friendly, but nothing to write home about, need attitude change.
Elizabeth B. le
Very helpful and informative owner.Will use again!
ann E. le
Excellent experience. I'll rent again.
Steve D. le
Great customer service! Great to work with. Will work with this dealer again.
Patrick W. le
Pick up and return went great. Everything was the way I expected!
Nina T. le
Worst experience ever!! Would like a full refund
Scott H. le
Attendant was very polite
Robert H. le
The entire process went very smoothly. We are extremely happy with the vehicle and the excellent customer service!
Tom K. le
Casey & Crew, GREAT JOB!!!! THANK YOU
jacklyn W. le
I guess I should of call first to my sure there was a truck available for me to rent. Before I went out to the place to rent one. The guy was very nice to me. And he had one for me to rent and had it back to him before the next day. Thank you for being so kind to me and my daughter.
pat M. le
The rental person was great and was very helpful