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Patrick M.
Customer Reviews for Freeport Truck Rental and Propane
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Freeport Propane & Uhaul we're a pleasure to deal with
William M.This was an excellent transaction. Everything was setup when I arrived and very courteous and helpful on return. Great place!
Kenneth H.Super friendly. Thank you!
Elsa P.Excellent service, friendly and easy to rent from
Jason B.Check in was very easy! The process and expectations were explained well. Plus my truck was warmed up and ready to go when I got there, it was great since it was snowing!
Britteny M.Nothing but great things to say about the pickup location. However, uhaul's online check out your own truck didnt work for me. Even after granting location permission to my web browser, it still would fail. Let me punch in manual zip code or do it another way! Had to keep loading crew waiting and call the owner of the location since it was closed after trying to call uhaul and being told 60min wait time. Casey the owner is a rockstar and came to help me check the truck out 5 minutes later, even though his rental shop was supposed to be closed at that point. Casey saved the day for uhaul and is the only reason i would consider renting from uhaul again, but this time i will avoid self checkout of my own truck after hours.
Ryan I.Have a hourly rate plan available.
Ken T.Great service thank you for your help
Brian C.Good service excellent price
salvatore T.5 STARS
Westley T.They were very helpful, accommodating and went the extra mile to make our move as smooth as possible! Five stars
Amy F.Good job
Daniel S.I was unable to complete the rental online but I did reserve it and as far as location was right on the way and the rental agent was friendly and professional. Will be using this location again.
Nancy H.Casey checked me in and was professional and pleasant.
LUCAS B.Keep up the good work! They make everything so easy!
Angela H.Newer trucks the one I had , if it was in tow mode it made a lot of noises and has slow acceleration .
JAMES M.Keep the good work up
JASON J.I was charged 200 extra dollars for gas
Bianca D.Casey and his staff always do a great job!
MARINA B.What a great experience with super customer service and reliable clean trucks!
BRIAN B.Service was Great. Next Day the Rental Company followed up and ask how everything went. They really care about giving very good service. Will continue to rent from them. Wonderful Experience.
furnitue R.The manager–Casey–was rude and abusive with me, FOR NO REASON!
PETER J.Very good service. Thank you!!
LINDA R.Amazing customer service. Highly recommended location to use.
MARC H.This pick up location is awesome!!!!!! Not only do I walk away with a moving truck, but I laughed and enjoyed the process. Unheard of historically but I had this experience TWICE!!! Bravo. I will recommend, but hopefully not back again……… the move is finally over!
William B.Very friendly and helpful staff. A very good experience!
KAREN B.They should be a model in the UHaul industry for their dedication to customer service.
Adam T.Freeport Propane is my go-to U-Haul dealer. Great job!
DENNIS W.Nothing ! Great Service and We will be back to Rent Again !
DARIN M.Needed a truck for a last minute emergency. The folks at Freeport Truck Rental and Propane bent over backwards to accommodate me, and our family's problem was quickly resolved. Many thanks.
David K.Out of the way. 5 place were closer, switch from initial location twice.
Christopher R.Always a friendly staff, and the best location for our area.
DENNIS W.This place is the best!!
RICHARD L.They made it easy
Jason Z.THE BEST UHUAL LOCATION IN STEPHENSON COUNTY. To start,, I really enjoyed meeting the owner. My other half and I could have sat with him and listened to stories about the local area for hours. Honestly hope I run into him out and about and have the chance to buy him a drink sometime just to hear more. We had a very pleasant experience overall. We were not able to get the size trailer we ordered as uhaul's policy overrides one-way trips on some trailers. We were upgraded to a larger trailer at no additional charge. He even offered us moving blankets and a dolly free of charge with our purchase. We have used this location with our last 3 moves. Were hoping we don't ever have to use them again, but only because we finally purchased our forever home!
Maranda R.Very friendly and helpful
Erik O.Best Customer Service And Great People Get To Know At Freeport Propane Location Uhaul
Ramiro M.This unit is perfect for my needs. It works very well and is maintained correctly for it's uses.
Patrick W.We have rented from here before and the experience is always great. The guy that runs it is a real hoot. We also get all of our propane there. I highly recommend this rental place
cindy S.Don't need to change anything. Friendly staff and truck was clean. Very happy with them.
Edward L.outstanding serivce
GAILEN H.I brought my truck back and was 3 minutes early. The agent was busy with another customer and I waited patiently and by the time he was done checking them in my truck became listed as late and then he proceeded to charge me for another day. Faulting a customer because an agency is short staffed is unacceptable.
jami K.This location changed my Mobile order to a regular order. When I arrived at the location I had to wait 30 minutes to receive my U-haul. The guy was using profanity and very unprofessional because he couldn't get his computer to work, then tells me he's frustrated like he's the one paying me for my services. Definitely will not take my business there again. The U-haul equipment worked fine but the guy was a grumpy old man. If I had more time that day I would have changed my location from this place to a better U-haul location where they appreciate my business. Horrible customer service.
Aaron N.