Customer Reviews for Frisco Auto Exchange
(U-Haul Neighborhood Dealer)

Évaluation :

1

I was overcharged for fuel when I made sure to return the equipment exactly Ias I found it also have photographic proof of mileage and gas levels, I'll dispute the charges. Rude and unprofessional individuals at that location 

Évaluation :

1

It was raining the whole week I had it and got wet on driver side due to gaskets coming off and raggedy and the owner or whoever he was upset bc the truck wasn't returned the day hecwas very rule. I wouldn't recommend this location due to unprofessional white people and their raggedy trucks.

Évaluation :

3

There was no one there but it was super muddy and I got it all in my car

Évaluation :

1

Their system was down when I checked in. Not a huge deal, and they told me they were going to put a hold on my card, but they said it could be switched back to my corporate card when i returned it. Unfortunately, when I returned it they told me they were switching the whole amount to the corporate card, but processed the hold amount on my personal card after collecting the rest on the corporate card.

Évaluation :

3

The location is cool, but it needs more space, larger area to pick up and return trucks. The sales associate girl was terrific though, very friendly.

Évaluation :

1

Rude owner operator. Didn’t have reserved equipment on site.

Évaluation :

5

They have really new vehicles. Equipment in good shape.

Évaluation :

4

Service was complete and professional. Really nice and clean RV with good tires.

Évaluation :

5

Great Service, I met the owner, Very Nice!

Évaluation :

4

Excellent service à la clientèle

Évaluation :

1

The owner was rude and condescending. Obnoxious attitude and extorted money from me to rent my truck. He was criminal in actions by this man. Demanded money to be paid upfront for a past due amount my daughter rented 6 years prior on here own. I Did not rent it for her and it was not associated to me? Extorted that payment and told me if I didn't like it Go elsewhere!

Évaluation :

5

The return/ drop off went smoothly, it didn't take 2 minutes and I was on my way. The emailed receipt was ready and waiting for me when I turned on my computer!! Thank you!

Évaluation :

5

Rien

Évaluation :

5

I've used this location a few times and have never been disappointed. Merci!

Évaluation :

3

I've had 2 bad experiences with this location. They can't get their billing right...always tries to charge me for more days that I use. Very frustrating. And you can't reach anyone to fix it.

Évaluation :

5

Great customer service! Those young guys are amazing! Future leaders. GOD bless and protect them 

Évaluation :

4

cleanliness of the inside of the vehicle

Évaluation :

3

Closed before the scheduled time

Évaluation :

5

Area Mgr Caleb was EXTREMELY helpful. Missed placed the key and he met us with a new one! Drop off date was delayed due to family emergency and he was so patient and accommodating. Young lady at check out was so helpful, polite, happy. What turned into a disaster of a move for us… was handled with such grace by this team. My husband and I are so grateful to U-haul for being a positive experience during a difficult time.

Évaluation :

1

Overcharged highly for a rental pickup

Évaluation :

5

Brooke was very helpful in helping us return our vehicle and rent the same vehicle again for another trip.

Évaluation :

3

The app process was tedious. The references were confusing.

Évaluation :

4

Well done.

Évaluation :

4

Fix the rental trucks, probably

Évaluation :

3

We dropped off just after they closed and put the keys in the lock box. We received a receipt the next morning promptly.

Évaluation :

5

Helpful, professional and friendly. They actually make eye contact and don't act like you're an imposition. I'm very thankful. Moving is stressful enough - they helped with the stress. 

Évaluation :

4

No cruise control and the windshield cleaner didn’t work.

Évaluation :

5

All was great!

Évaluation :

1

The truck is was assigned was blocked in so I had to wait 2 hours to be able to get my truck. When the office opened, the service person did not even talk to me and was extremely rude. I have rented from uhaul before and each time has been terrible.

Évaluation :

1

The preparation for self pickup process before business needs improvement and the owner of this location is EXTREMELY RUDE, EXTREMELY DISRESPECTFUL, and has HORRIBLE customer service. I rather drive to a further location than to go back here and be treated and belittled the way the I was by the owner.

Évaluation :

5

I picked this truck up just before 3:57pm on January 28th. My original pick up time was for 7am January 29, but was told I wouldn't be charged anything extra and could still return it to the drop off site in Dallas by 7am January 30th. I got a text from the pick up location right after picking the truck up that said it was due back to the drop off location at 3:57pm on Jan 30th. It also gave me the same info in the App when I checked my current reservation. However, my contract that was sent to me with details said it was due back at 3:57pm on Jan. 29th (which made me nervous that we could finish by then given the rain in the area). Luckily we finished the move before that time, but you might want to make sure the App and the actual contract are consistent. Otherwise, a fantastic experience!

Évaluation :

1

My address and other account information was used for this reservation..I have no idea who the actual person is who rented the equipment

Évaluation :

5

Excellent drop off experience. The gentleman on site helped me unhook the trailer and checked it in for me. Top notch customer service and extremely nice.

Évaluation :

1

The trailer was absolutely filthy with mud caked all around it. When I returned it to the drop off location, I was asked why it wasn't going to South Carolina. Apparently, the pick up location completely mixed up the paperwork. Fortunately, the drop off location was able to sort it out.

Évaluation :

2

Muddy floor inside the vehicle. Price changed from what it showed online. Dolly not available while pick up but shows reserved when booking online

Évaluation :

3

Opened a half hour late

Évaluation :

2

When I received the truck, it didn't have the dolly that I had rented and the tank gas was almost empty. I was expecting to start my house moving right away but instead, I lost half of the day trying to get the dolly in a different location and going to put gas.

Évaluation :

5

I could not have been happier with your entire process

Évaluation :

5

First van had a dead battery, but I was in a second van within minutes. Van could use a cleaning, but it was acceptable. Nice couple with cute dog.

Évaluation :

4

The App was strenuous to use and took awhile to get checked out.

Évaluation :

5

Very courteous staff easy rental

Évaluation :

5

Everything was wonderful from checking in to dropping off our U-Haul. The gentleman that were working were so nice and helpful and we would definitely rent there again.

Évaluation :

1

The truck equipment we rented was in poor condition. The brakes were extremely bad, the brake drums were making noise, and the battery was dead, requiring us to jump-start the vehicle. Despite our attempts to contact the pick-up location, we received no response. The vehicle was not well-maintained, causing us significant trouble. Overall, I had a very disappointing experience with the U-Haul rental equipment.

Évaluation :

5

Ease of service, professionalism of staff, lack of long wait times.

Évaluation :

4

The trucks were parked very close together and I had rented an appliance dolly that was hard to get between the trucks to load in the back (and through some mud). Everything else was great.

Évaluation :

2

Verify correct equipment is checked out. Even when I informed staff the trailer did not match paperwork information, I was told the change would be made. When I returned the trailer, the change was not made in system, which required a call to corporate. Also, proper PREVENTIVE MAINTENANCE & INSPECTION OF TIRES is STRONGLY suggested for tires as I experienced a blowout on highway with loaded trailer. When repair service arrived, it was then noted an additional tire needed replacing as tread on tire was worn to where metal stands were visible.

Évaluation :

5

Friendly staff easy check in check out.

Évaluation :

1

The gal working the counter was kicked back with her feet up when I arrived and seemed annoyed that I was there. The place is a total dump, faded signage, dirt lot. The truck never actually got checked back in while I was there, just turned in the key and told her where it was parked. No process, no how was your rental I. Other words, no body give a damn. Too bad, these employees are bad for Uhaul's brand. From now on I will only go to a designated UHaul location and avoid all the auxiliary locations, they're worthless.

Évaluation :

2

The two employees were unable to do the computer dispatch. I stood for about 25 minutes while they clicked the mouse, called employees elsewhere, tried to complete on the tablet, etc. They were a little too relaxed and had no sense of urgency to complete the transaction. The trailer was old and filthy inside. It was covered in dirt, like it was used to haul dirt. I spend 15 minutes sweeping it out with a broom. I really wish I had a blower to get all the dirt out because it got my stuff dirty. The trailer had a rusty latch for a roll up door. The latch would jam at the top when the door was opened. After I unjammed it, I kept the door not totally open which made it more difficult to load the queen mattress. The location lot is unpaved, and it was muddy with puddles since it had rained. My shoes go wet and muddy and that tracked into my SUV. The office is a portable building with limited supplies for moving.

Évaluation :

4

Satisfied