Customer Reviews for Frisco Auto Exchange
(Concessionnaire U-Haul dans le voisinage)

1320 évaluations

8880 Gary Burns Dr   Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

(972) 335-3728

Location Hours

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(972) 335-3728

8880 Gary Burns Dr
Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

Services dans cet établissement :

Location Hours

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
3

attendants were cordial, the facility was less than desirable.

Art G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY E. 
Évaluation :
1

There were multiple issues with my experience renting from this location which includes the area sales manager making his own “protocols” for renting equipment for customers having an out of state drivers licence. This ensured that I could not get what I had booked for, after reserving it almost a week in advance. This was not a case of oversight. As a result, I watched the truck that I had reserved a week in advance being driven off by somebody else while I waited for almost an hour, having an approval over mobile pick up. Beyond this, the gas level was wrong and the agent at the location messed up the reservation royally. I would urge everyone to: 1. Not use location, but instead go to a UHaul company owned location. Never had any issues there. 2. If you do end up using this location, check everything twice, use mobile pick up/ drop off and contact Uhaul support directly instead of dealing with anybody from the location.

Adheesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather E. 
Évaluation :
5

Website and forms seem glitchy and hard to use. Glad the agent on site could help me.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vasam A. 
Évaluation :
1

The Owner is absolutely an angry person. We Reserved a TRUCK & Equipment multiple times. 2nd time, the Owner Rented the Equipment out from under us to someone else! This was IN SPITE that WE HAD A RESERVATION & HAD a CC on File. NO CALL and NO COMMUNICATION! We were UNDER the Time he stated, and THEN he changed his story to cover his backside. We guess, One Excuse is as Good as Any Other! In Other Words, OUR Equipment should have still been WAITING FOR US ON LOCATION.... STILL WAITING FOR US!!! The Owner Cost us 150 $in Labor Which WE ALREADY HAD PAID for MOVING LABOR!! Then this most RECENT RENTAL PERIOD, we had a Medical Emergency and the Owner kept Calling and Harassing us to bring Equipment back WHICH we WERE STILL PAYING FOR!!! SERIOUSLY?! Do NOT Rent from this location, IF the Owner is pissed off at the World, then SELL YOUR BUSINESS & RETIRE. OR GO DO SOMETHING ELSE. You don't have to be such a PRICK.

Roger G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natashia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R. 
Évaluation :
5

S.O.

OMORI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

qing Y. 
Évaluation :
2

Had to wait 45 mins to get the truck I reserved because no one was at the location.

NATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM K. 
Évaluation :
3

The inside of the cab needs to be cleaned between rentals. Checking that equipment is in proper repair. Ie sending out a truck to go across the country with a roller on the rear door that was clearly broken or out of alignment

JULIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VEENA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Bill was great!

Grace D. 
Évaluation :
5

The facility itself is little old and rundown. The guy (Bill) was really cool though....

DAVID L. 
Évaluation :
1

Looks like dump yard! Absolutely disgusting location! Filthy! Smells! Dirt everywhere! Have never seem anything like it!

Makasha S. 
Évaluation :
5

Hayden, the attendant, was efficient and welcoming. Great doing business with you.

Pedro C. 
Évaluation :
1

You can keep other locations in Frisco Texas, because I would never go back to the pick up location again. We used your online check in process because we had to have an early start for the day since the location does not even op until 10AM. We were there, completed the process ok - but their lot is so small that the truck we rented was blocked in by several trucks. We weren't the only ones there that were in that same situation. But not us - not again..

Robert I. 
Évaluation :
5

Just make sure you have some extra time...to chat with the people who work there especially the owner. What a storyteller & all around fun guy. Very pleasant experience overall.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA O. 
Évaluation :
3

Because they are hard to get in touch with.... But when you're able to reach someone the customer service was outstanding.... After I return the truck I lost a pair of earrings I tried to reach out and call them they never called back I even talked to customer service at the 1-800 number... Would like to get that earring back

Felicia C. 
Évaluation :
1

its my first time ever i used uhaul, and i was shocked by the way dealership can commit mistake and charge you for two days, despite of me returning the truck with in window 4 hours the inaccuracy si not tolerable when it comes to customers money, and upon asking , i was told 'i don't know , call the customer service'. horrible experience. Moving forward i would rather prefer renting a truck from home depot.

Nandan T. 
Évaluation :
4

Parking lot is a little tight

KATLYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALDEE M. 
Évaluation :
4

While I was concerned about the location not answering voice messages, I called U-HAUL corporate... wanting to know WHICH truck to pick up early (by the app). They said "They will send a text with details a day or two before..." I got NOTHING by noon of the day before, I went back to your website and found a video explaining the app check-in process -- so I braved it the next morning! After a few bad pictures of docs, a LIVE rep texted me and helped! YES, excellent! FROM THEN ON... no problems AT ALL! All went very well... and I was very pleased overall... and especially that I didn't have to wait til 10 AM to get started! But WORK ON EXPLAINING the process ahead of time! Thx

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMMY C. 
Évaluation :
1

How in the hell do you charge me 2 days. This is fraud!!! Clearly you were told all I needed was to move a sofa and needed the truck for 4 hrs maximum. That truck was returned last night between 6 and 7pm. Keys were dropped off in the box as instructed!!! I will make sure the corporate office knows this unethical practice on your part at this location this is no mistake nor appropriate!!!! Hope this is not happening to others that don't pay attention to the lame receipt you send by email... Charging a customer over the appropriate fees...

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA Z. 
Évaluation :
5

Opening a little earlier might help

TERESA B. 
Évaluation :
5

Unfortunately the U-Haul computer system was down and I had to wait 45 minutes in line to pick up my vehicle even though I have done online registration and pick up.

Heather C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSI S. 
Évaluation :
1

Poor and rude customer service.

Ricardo M. 
Évaluation :
5

Great customer service and very friendly!

CINDY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy S. 
Évaluation :
5

Very helpful gentlement helped me get a refund on a dolly that was accidentally not included in my rental. Small amount... but he still did the work and that means he is the first guy to get my next rental van business.

Randell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Everything was excellent! Customer service was amazing! The young guys were extremely friendly and professional! I appreciate everything that they did to help!

Raeanne H. 
Évaluation :
5

Everything was perfect-easy pick up and drop off!

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAFAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier W. 
Évaluation :
5

N.D.

Raymond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
3

u-haul vehicle was dirty with food and trash when we got it. Check engine light was on. Suspension alignment was way off. Vehicle should not have been on the road, absolute horrendous. I cannot believe we survived a 250 mile drive. We were nervous the entire time. The store manager was nice and helpful, he tried his best.

PHILLIP H. 
Évaluation :
1

Build a new structure and pave the parking lot. The place wash in disrepair and the lot is of holes and mud.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minh N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph T. 
Évaluation :
3

Guy running the place was very rude.

David V. 
Évaluation :
1

An older gentleman at the office was an absolute jerk. No manners whatsoever. He was a total disaster. No customer service of a any kind.

lee F. 
Évaluation :
4

The managers of the location were both very nice, but not incredibly helpful. They seemed a little annoyed with some operating questions I was asking (I've never used a U-Haul before), and seemed like they wanted me out the door so they could continue purchasing a truck from online auction. Very very nice people, I think I just came in the middle of a business thing!

JULIA CHRISTINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaya krishna T. 
Évaluation :
5

Nothing.

Diane Rene' A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitley K. 
Évaluation :
1

At this location, they were extremely unprofessional, not knowledgeable and does not really care about customer service. I spoke with one person when picked up the vehicle and another when I delivered it. In both instances, neither of them said hello or even introduced themselves. I've rented quite a few times from the 121 at Custer location in Plano TX, I have always being well pleased. Unfortunately, this time they did not have a van available, so that's how I ended up at the Gary Burns location, Frisco TX. I have no plans of going back there and definitely would not recommend them to anyone. For what it's worth, it appears that employees at this location need customer service training and also training in the service they are providing. They also need to take pride in the vehicles and clean them. The van I got was very dirty. Thank you for the opportunity.

Paulette W. 
Évaluation :
4

got me in and out with no hassle

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joey V. 
Évaluation :
2

The office building is in need of renovation and remodeling. The drive up area to the office has many ruts and holes filled with mud and water making it impossible to keep the rental vehicle clean.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassye H. 
Évaluation :
1

The male person at this location is HORRIBLE! Customer service is non-existent and his attitude is the WORST!

William B. 
Évaluation :
3

Besides the very rude man at the desk and poorly kept office, the truck was in great condition and a huge help.

Mariana G. 
Évaluation :
2

Employee said give him the keys and get out. He did not check vehicle at all. Now I get a bill for 17 $for gas in which I left it very close to where I received it.

LEONARD S. 
Évaluation :
5

Airtire pressure needs to be checked regularly

Gopal Krishna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elaine K. 
Évaluation :
3

The location was not well maintained

Cory B. 
Évaluation :
5

Overall, great experience. Check in was quick and the personnel were extremely helpful and efficient. Truck was ready as scheduled. The entrance/exit needs to be better maintained as there are big holes that are quite muddy at the entrance/exit.

Shane S. 
Évaluation :
5

We really enjoyed your service. Thank you.

Hui C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
2

Safe protection didn't sign up and still charge 14 $at check out.

SUMIT T. 
Évaluation :
2

There was low air in tires. Had to stop and put air in tires. Had issues with pick up. Had to call customer service to get pin reset took me over 40 minutes to be able to get it all taken care of so I could even get keys. No one on site to help. Very dissatisfied.

Julie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KWAN HYEONG L. 
Évaluation :
3

I was charged 25 $for cleaning when the truck was brought back actually the way it was picked up. The inside had mud on the floor. I'm guessing from the previous person and the back had furniture pads throw around everywhere. I need to understand why was I charged 25 $extra. This is terrible service and I would never use that location ever again.

Brandon B. 
Évaluation :
3

They told me at the return location it was NOT my vehicle lights that were the problem, it was the trailer's lights and this was not the first time a trailer being returned to them had this problem. (NOTE- I had my vehicle lights checked by a mechanic and it WAS NOT an issue on my vehicle that was pulling the Uhaul trailer. it was definitely an issue ON THE TRAILER.)

Dawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRA T. 
Évaluation :
5

Quicl & easy service that's what we all need

MURMAN K. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page