Customer Reviews for Frisco Auto Exchange
(Concessionnaire U-Haul dans le voisinage)

1 490 évaluations

8880 Gary Burns Dr   Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

(972) 335-3728

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(972) 335-3728

8880 Gary Burns Dr
Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohammed O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOVANNY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marti P. 
Évaluation :
1

Horrible return experience. Dropped the truck after hours and dealer ripped me off with bogus cleaning and fuel charges. I received very unethical and unprofessional treatment from this dealer. I will look for other rental options going forward!

Loyd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mauricio R. 
Évaluation :
4

Self service wouldn't work on 2 occasions for me, even though I setup everything correctly. It took 2 hours to get my truck both times.

SIDNEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica W. 
Évaluation :
2

dolly was not in back of truck when i came in nor was furniture pads.(which normally the bag in the back of truck would be packed with some) I had to go in and get the dolly. That was the least of my frustrations. The app never lets me check out properly. As soon as you get to take pictures of gas and mileage. (wont accept picture) this happened to me once before. I returned everything 2 hours after i checked vehicle out and traveled 17 miles precisely. App could use a lot of attention. will be going over bill tomorrow with rep. 24hr line doesn't t actually work. i waited 48 minutes last time for a rep and 36 minutes this time.

Andrew J. 
Évaluation :
5

Excellent customer service!!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIRWAN S. 
Évaluation :
5

Excellent customer service!!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
5

Actually the gentleman that was at the location Accepted the trailer even though I did not call ahead. He was very helpful.

LAWRENCE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amar M. 
Évaluation :
5

Staff was very friendly would definitely rent here again.

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAVLO U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

No improvement needed. My experience with Uhaul was absolutely flawless. I needed a truck for my business, as one of our trucks was out of service. So I rented a Uhaul truck to deliver materials to a big ticket job, with a firm deadline. I was able to rent a truck fast from Uhaul with no issues and was able to complete the job successfully thanks to Uhaul/ I will most definitely utilize Uhaul as my go to rental provider, as well as recommend Uhaul to everyone I know. No wonder Uhaul has been around for decades, they know their business and deliver a great customer experience. The staff at Uhaul are professional and knowledgeable. Thanks Uhaul www.friscoinsulation.com

LARRY M. 
Évaluation :
3

No one was there even though the open sign was lit.

Robert H. 
Évaluation :
5

Everything was great ! Very easy and the guy working today at the front was kind and very helpful!

Jabari B. 
Évaluation :
5

There was a little debris on the floor boards when I picked up the vehicle but aside from that was clean & in good working condition.

ALISSA C. 
Évaluation :
1

Answer the phone

Carrie V. 
Évaluation :
2

The person at drop-off location was not cooperative

ARIF H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

The entire operation is literally run out of the back of a truck. The man who runs it has 2 teenage boys who work out of the back of a U-Haul truck, complete with a ridiculously messy desk, some drawers, and an open sign. My vehicle I ordered online was ready but was missing the appliance dolly. I asked the man who runs the place if I could get it. I misspoke and called it a furniture dolly and he rudely said they don't have those and started to walk off without assisting me further. I told him it's on my purchase contract which I already paid for. He said, "oh you're talking about a dolly to move boxes and shit". Then he yelled at one of the boys to go get one from the haphazard pile of equipment and trash under an open-air tent. The manager was incredibly rude and unhelpful. I've never encountered such a lack of professionalism in U-Haul. Had this been my first experience, I would NEVER recommend U-Haul to anyone, anywhere, ever. However, I have had wonderful experiences in many other locations throughout this area. Someone from U-Haul needs to pay this guy a visit, look at how he "runs" the shop, stores the equipment, and maybe check to see if the two teenage boys are even on the payroll legitimately.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia W. 
Évaluation :
1

Building is run down with no working printer and short supplies.

Chuck M. 
Évaluation :
3

Truck was fairly clean. Only just over 1/8 of a tank of gas. Also the rear camera did not work, making backing slightly difficult. Other than that it was fine.

Buddy G. 
Évaluation :
1

When I dropped the trailer off the agent didn't even have me in his system and kept asking me if I was sure I returned it to right place. I had to show him my rental contract for him to finally believe me that I was supposed to drop off trailer at this location. Then I asked if I needed to sign anything to confirm it was returned in time and was told no and that an auto generated e-receipt would be emailed to me within a day. I didn't get until 3 days later and they charged me 59,00 $ extra in late fees which was inaccurate because the trailer was returned in the stipulated in contract so this is a fraudulent charge. I attempted to call this location several times to resolve this issue but no answers and a voice mailbox that just says leave a message which I have. TERRIBLE EXPERIENCE AND WILL NEVER USE UHAUL AGAIN BECAUSE THEIR INDEPENDENT AGENTS CANNOT BE TRUSTED TO CONDUCT BUSINESS IN GOOD FAITH AND STANDING!!!

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

Brutal trying to get in and out of. Saw a fence that clearly get hit all the time and saw a car back square into it trying to leave. There isn't a good place to get the truck back in the lot with poor lighting and all sorts of things just waiting to get smacked and cause damage

Daniel S. 
Évaluation :
5

Bill is amazing, he helped me and make it very easy to me. Thanks Bill

RAED MAHDI S. 
Évaluation :
1

Poorly maintained, no help, and was overcharged, then had to spend 2+ hrs on the phone to try to fix his action.

Christopher W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BIJAN A. 
Évaluation :
2

The person who helped when we returned the trailer was very rude

Leigh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO M. 
Évaluation :
2

I was given a Uhaul with 1/16 of a tank left. Which was 2 miles. I barely made it to get fuel. Before I left the Uhaul facility I commented on how much has there was and that I wouldn't get too far and the representative said “Oh yeah…” I returned it with close to a half a tank of gas. Pretty certain I was still charged for miles that I should be credited for. Bad experience and will not use this location again.

SHAUN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DACONA S. 
Évaluation :
1

The store's owner was very rude and unprofessional, the worst experience ever!!!! I reserved a furniture dolly and he was saying I don't have any and after 15 min looking he gave me one. This place shouldn't be part of Uhaul since he doesn't have the idea how to talk with customers and how to help them to have more business.

IDIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
2

could not get a van. got a big truck instead.

Takao O. 
Évaluation :
2

The appliance dolly was broken. I was very disappointed as I did not have any other help to move a large refrigerator.

MOHAMMED C. 
Évaluation :
5

Excellent Experience!

TRENTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JEROME M. 
Évaluation :
2

Windshield of truck was filthy.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
1

Clerk or manager is overly rude to a point where I just wanted to go to Penske and wait for my move. As soon as I saw the trailer park office set up, I shd have walked away. He made me wait for 20 mins beyond my appointment time in afternoon sun. Please yank his license.

Suneel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Serena L. 
Évaluation :
5

Quick and easy.

Christopher C. 
Évaluation :
3

Rented for one day Saturday and returned Saturday but charged for Monday drop off so I would expect a refund

David B. 
Évaluation :
5

very friendly uhaul dealership

William D. 
Évaluation :
5

the old guy was great and funny.

WILLIAM D. 
Évaluation :
1

In my opinion, the truck I rented needs repairs and it's unsafe to drive, truck TT 1401 D. I used it for 33 miles and parked it rest of the day. Then, returned it. I would have returned the truck after the one hour that I used it, unfortunately, I had scheduled my pickup ride for end of the day. I'll be happy to send you a picture showing a loose mechanical arm under the truck near the rear tires. I would have said something to the attendant who gave me the truck. However, at the time of the pick up, he was short and rude. Also, on the final bill I was charged for fuel. Fortunately, I had pictures from when I picked it up showing the odometer and the fuel gauge. Overall, very poor experience.

FARSHID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRY M. 
Évaluation :
1

Very old and poor condition truck. Location is awful and worst service.

Ronald C. 
Évaluation :
5

Quick and easy.

Stuart G. 
Évaluation :
3

would like to know why they charged more money to my card? I delivered the truck at 5PM.

Romildo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN S. 
Évaluation :
2

The head man at that location has a real attitude. This is our second experience with him. Even though this is the most convenient location for us, we will probably go to another one next time. The younger kids that work there are great.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Excellent service. Highly recommend.

ANTHONY N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renae F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
1

I was provided a truck that was old, poorly maintained, that broke down on me. The 24/7 roadside assistance took hours to answer the phone.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
3

Excellent Service, personnel very friendly and customer oriented and unit in top shape. Merci.

Carlos C. 
Évaluation :
5

Ill be back. Bill was great and friendly. helpful in several ways

WILLIAM H. 
Évaluation :
1

Uhaul debited my account, afterwards I was unable to open the lock box to retrieve my key. Then I was on hold for customer service line for over an hour! Uhaul still generated the receipt for a truck I never used!!!!!!Terrible system and services.

Chastity S. 
Évaluation :
1

They didn't honor my initial request and did re booking which cost higher then expected . Truck was smelling quite bad inside and on out .

Ashish R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danial S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael C. 
Évaluation :
4

Automated check out not seamless. Friendly U-haul employee helped me. But that defeats the purpose of online/automated service.

Will S. 
Évaluation :
1

I got a call last minute to let me know that the vehicle I reserved was still at the oil change location...I ended getting a bigger truck which I played more for millages. CSR don't care.

Claudia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
1

I don't know where you got my email address but over the past couple of years I get emails about rentals in Texas. I don't live in Texas, I don't rent U-Haul do please stop sending me these emails!

William D. 
Non les évaluations ont été soumises pour cet établissement.

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