The location did not had any barcode which was being requested by the UHAUL return equipment website. Moreover UHAUL helpers broke my furniture and never showed up to unload it. And after return UHAUL charged me gas money for 0,12 of the tank. Seriously never gonna rent UHAUL again.Pranav T.
Customer Reviews for Frisco Auto Exchange
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Front turn signal lamp assembly was not present. It was muddy inside.Paul V.
Le client n'a pas laissé de commentaire.Samuel T.
Identify the customer parking lot.ABDENAGO G.
Good walk-in serviceVERGIL S.
Le client n'a pas laissé de commentaire.Glen M.
Le client n'a pas laissé de commentaire.Jonathan W.
Le client n'a pas laissé de commentaire.Keldric S.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Rohith P.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Nicholas F.
Staff was rude, truck did not have any AC and was making loud noise from broken AC compressor when picked up. Steering was difficult from pickup and should have been fixed prior to assigning to me. Roadside noted it immediately while I assumed it just did not have AC. After getting the Uhaul fixed no one called to tell me it was ready or how to get it back.Amanda F.
Quick and easy check in and out.WALTER K.
Efficient and friendly ... in n out quickly.Miguel B.
Teach the proprietor of this place how to be a professional. He was a total jerk and a poor representative for uhaul. He was not at the location when I went to return the trailer and showed up as I was turning the trailer around to move it to properly park it where other like trailers were parked. He was not helpful and very sarcastic.Danny B.
Le client n'a pas laissé de commentaire.Kevin F.
So fast and quick during the return and nicely explained the contract details.SUDHIR K.
Le client n'a pas laissé de commentaire.Kousha E.
Not badSamer N.
Le client n'a pas laissé de commentaire.Jonathan W.
Le client n'a pas laissé de commentaire.ADAM E.
Le client n'a pas laissé de commentaire.Emma H.
Le client n'a pas laissé de commentaire.Jed-Jason R.
Le client n'a pas laissé de commentaire.AIMEE M.
There is no board that we can see from out side. Better need to keep a big oneVijay T.
I picked this location because it would minimize miles.James C.
Le client n'a pas laissé de commentaire.STEPHEN W.
young adult could care less about the return trailer. no help no personalityJoseph C.
you need more customer service agents for phone I would that as 1 start because it was a minimum of 20+ minutes everytime I called. very frustrating!!!! I don't like the website it wouldn't provide the correct information for my rental, thus the reason for the calls!JOHN K.
Le client n'a pas laissé de commentaire.WENMIN H.
Le client n'a pas laissé de commentaire.Jimmie L.
Le client n'a pas laissé de commentaire.Cameron T.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.JOHN C.
The seal was broke ok the appliance dolly and I didn't need it or use itBlaine N.
Le client n'a pas laissé de commentaire.ARCILIO H.
Unpaved lot without parking. Le service a été excellent.MARIO F.
We scheduled for pick-up for 8am but the location didn't open up until 10am for hand delivery. They know we needed truck for 8am so I'm not sure why we were transferred to this location instead.ANDREW Y.
Le client n'a pas laissé de commentaire.Myung Chul P.
install lights inside back of the truckmario C.
I got at uhaul at 9 am. No one was there. Drive back later to get the truck. The girl was polite and kind. The location is rather run down and muddy from the rain. It isn't paved. The truck wasn't in the best condition as far as it was full of marks where people had run into things. The cab smelled like an ash tray. They never gave me a receipt for charges. For me to know what the final bill was I had to go into my charge card to know what they charged me. I would stay far away from this location. I have never had this much issue with Uhaul personally. I am disappointed!Melissa C.
Le client n'a pas laissé de commentaire.Victor C.
Everything went fine.Russell B.
Pick up interaction could improve.howard A.
Outstanding customer service!!! Thank you for helping facilitate our move to a new residence!!!Orlando M.
Super easy check in and check out. Was very impressed with the efficiency of this location as when you are moving you need things to go smoothly and quickly. Also so reasonably priced. We were going to go with a moving company but decided to rent a u-haul van instead. It saved us over 500 $. All our furniture fit in the van so we only had to make one trip. A big thumbs up.Lori O.
Cleaner truckAndrew M.
Le client n'a pas laissé de commentaire.HENRY ARMANDO A.
Le client n'a pas laissé de commentaire.Joe G.
Le client n'a pas laissé de commentaire.Alexis D.
Bill was great to deal with! Made sure I got a truck that I was comfortable in to move from Dallas to FLorida!Kelly D.
Le client n'a pas laissé de commentaire.NANCY H.
Todo bien graciasEDUARDO H.
Le client n'a pas laissé de commentaire.SUSAN C.
Service was poor.THOMAS H.
It was easy pick up. In and out no waiting. Convenient and close to the destination. Less miles and cost was .great.Dorothy L.
Le client n'a pas laissé de commentaire.HABIBULLAH S.
Que traten de cuidarlosEduardo H.
Le client n'a pas laissé de commentaire.NOAHMI P.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.TRACY W.
Le client n'a pas laissé de commentaire.Stuart G.
I would like to know why I was charged and so much for my rentalDANIEL L.
Thanks for making it easyMARCIA F.
U-Haul franchisee / proprietor seemed unfriendly, impatient / indifferent when asked to clarify equipment contract terms. Will not be returning to this location.LEROY G.
Service à la clientèle formidableJAMES D.
My pickup time was supposed to be 10:00 am. The gentleman whose job it was to open the office didn't even arrive until well after 10. There were several people standing around waiting for the office to open when he arrived. Apparently opening late is not unusual for this location.ROBERT C.
Le client n'a pas laissé de commentaire.WILLIAM D.
attendants were cordial, the facility was less than desirable.Art G.
Le client n'a pas laissé de commentaire.HARRY E.
There were multiple issues with my experience renting from this location which includes the area sales manager making his own â€œprotocolsâ€ for renting equipment for customers having an out of state drivers licence. This ensured that I could not get what I had booked for, after reserving it almost a week in advance. This was not a case of oversight. As a result, I watched the truck that I had reserved a week in advance being driven off by somebody else while I waited for almost an hour, having an approval over mobile pick up. Beyond this, the gas level was wrong and the agent at the location messed up the reservation royally. I would urge everyone to: 1. Not use location, but instead go to a UHaul company owned location. Never had any issues there. 2. If you do end up using this location, check everything twice, use mobile pick up/ drop off and contact Uhaul support directly instead of dealing with anybody from the location.Adheesh P.
Le client n'a pas laissé de commentaire.Heather E.
Website and forms seem glitchy and hard to use. Glad the agent on site could help me.Robert M.
Le client n'a pas laissé de commentaire.TIANA D.
Le client n'a pas laissé de commentaire.vasam A.
The Owner is absolutely an angry person. We Reserved a TRUCK & Equipment multiple times. 2nd time, the Owner Rented the Equipment out from under us to someone else! This was IN SPITE that WE HAD A RESERVATION & HAD a CC on File. NO CALL and NO COMMUNICATION! We were UNDER the Time he stated, and THEN he changed his story to cover his backside. We guess, One Excuse is as Good as Any Other! In Other Words, OUR Equipment should have still been WAITING FOR US ON LOCATION.... STILL WAITING FOR US!!! The Owner Cost us 150 $in Labor Which WE ALREADY HAD PAID for MOVING LABOR!! Then this most RECENT RENTAL PERIOD, we had a Medical Emergency and the Owner kept Calling and Harassing us to bring Equipment back WHICH we WERE STILL PAYING FOR!!! SERIOUSLY?! Do NOT Rent from this location, IF the Owner is pissed off at the World, then SELL YOUR BUSINESS & RETIRE. OR GO DO SOMETHING ELSE. You don't have to be such a PRICK.Roger G.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Natashia J.
Le client n'a pas laissé de commentaire.Destiny R.
Le client n'a pas laissé de commentaire.qing Y.
Had to wait 45 mins to get the truck I reserved because no one was at the location.NATHAN S.
Le client n'a pas laissé de commentaire.Lauren C.
Le client n'a pas laissé de commentaire.IBRAHIM K.
The inside of the cab needs to be cleaned between rentals. Checking that equipment is in proper repair. Ie sending out a truck to go across the country with a roller on the rear door that was clearly broken or out of alignmentJULIE D.
Le client n'a pas laissé de commentaire.VEENA P.
Le client n'a pas laissé de commentaire.James O.
Bill was great!Grace D.
The facility itself is little old and rundown. The guy (Bill) was really cool though....DAVID L.
Looks like dump yard! Absolutely disgusting location! Filthy! Smells! Dirt everywhere! Have never seem anything like it!Makasha S.
Hayden, the attendant, was efficient and welcoming. Great doing business with you.Pedro C.
You can keep other locations in Frisco Texas, because I would never go back to the pick up location again. We used your online check in process because we had to have an early start for the day since the location does not even op until 10AM. We were there, completed the process ok - but their lot is so small that the truck we rented was blocked in by several trucks. We weren't the only ones there that were in that same situation. But not us - not again..Robert I.
Just make sure you have some extra time...to chat with the people who work there especially the owner. What a storyteller & all around fun guy. Very pleasant experience overall.Patrick L.
Le client n'a pas laissé de commentaire.Calvin D.
Le client n'a pas laissé de commentaire.Denise T.
Le client n'a pas laissé de commentaire.Roland H.
Le client n'a pas laissé de commentaire.NORA O.
Because they are hard to get in touch with.... But when you're able to reach someone the customer service was outstanding.... After I return the truck I lost a pair of earrings I tried to reach out and call them they never called back I even talked to customer service at the 1-800 number... Would like to get that earring backFelicia C.