Le client n'a pas laissé de commentaire.
Theresa W
Customer Reviews for Frost Event Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location was awful. They didn't plow or shovel, so we kept getting stuck. We had to shovel for two hours, and all we had to do it with was an ice scraper. We asked for a partial refund. A few pieces of trash in the truck too
William Kdropped off truck here after hours. a little tough to find a place to put the truck but other than that no complaints!
Chloe NThe 24 hour pickup took almost 30 minutes, cutting into our reservation time. I rented a dolly and there was no dolly. We had to find another location to pick up a dolly from, which cut into even more time. Same thing with the 24/7 return. My husband was an authorized driver, after more time waiting for a rep to call us for verification. It took forever. There should be extra time given for the amount of time it took to even get the truck.
SARAH BNo one there. Returned on time. Got phonecard stating they were not returned. Keys were left In a drop box. Very sketchy location. Will not use this location again in waterloo.
Victoria EThis place was the worst place I've ever been to. The guy was drunk and rude that we returned the truck to. There was grass from my feet on the driver side floor and he told me I was a dirty person for not cleaning it out before returning it. Please have someone call me about my issues there are more
Jaimie SCustomer service was excellent, I didn't have a long wait time and truck was ready to go when I arrived. Will definitely use this location again.
LaTanya GRude. Very unprofessional. Accused me of putting lock on trailer when the lock came with the rental. Threaten to charge extra for the delay.
Patrick RThis location is great but his manager is Superb! It is great to find warm human hospitality on big business companies as U-haul. My experience was fantastic. All the process runs smoothly the manager of this facility was very helpful and very kind to me and my family. 2 thumps up. To the manager of this facility: Keep doing what you doing because you are doing it right.
Julio DPutting jacks on trailer
Marvin JThe location is not acutally called FROST EVENT CENTER, it is simply located NEAR the Frost Event Cetner. This is highly confiusing, especially since teh site was not staffed during the drop-off hours. Mileage allowance for the assigned pickup location, my home address provided at the time of reservation, and the eventual drop off location assigned (nearest location to my destination) was not sufficient to achieve the travel, even with most direct route.
chris hthe self check in did not work so I had to call for someone to come in but he came super quick, within 5 minutes at 6 am. I would recommend to anyone, he was so nice and helpful
Grace OHave help on site for faster and scheduled time.
Leana MOwner of the facility needs to remodel the place, install exterior lighting ad cameras for security since he is never there. I am still not happy with you charging me $1,19 per mile which seriously causes financial issues for me.
LYNN Wwas nobody around for any kind of assistance. might as well have been parking the trucks in a walmart or a mall parking lot.
Richard BRespectful and friendly.
Roger Lonly two minor things I noticed 1 shocks need adjusted 2 did not want to shift out of first gear very easily in town
LYNN WThe truck was in Terrible shape. The rear view mirrors wont stay in place making it unsafe to drive. The wheels were severely misaligned, I had to drive with the steering wheel tilted 90 degrees to the left to make it go almost straight. The place for the pickup was shady with abandoned cars around, it didn't feel safe. Overall my worst experience with a moving truck.
Ramon LI filled up with 2,5 gallons of gas right before I dropped it off and they charged me for gas anyway. Can't get ahold of anyone to get refunded my 8-10 dollars
Ryan MRien
mike rThe location went above and beyond to open early for the pickup so I could get loaded and OUT of town and out of state.
Robert VNo dolly that I ordered & have told you about 3 times & you still charged me for the dolly! I'm only giving a poor rating for this reason. Fix the issue
Casey WThis place looked sketchy. Being a single woman it was kind of creepy waiting there fory ride to show up after 530pm.
Teresa CThe man who runs this place is rude and unresponsive. I would not rent here again.
Kathryn PTruck was clean and in good shape. Local manager was a little difficult to contact to verify information.
Mike SThe owner was very helpful and kind.
Shawn DAt pick up time, we had trouble getting the proprietor to answer his home and his voice mailbox was full. After an extended period of time, we just took the trailer. U-haul never apologized and blamed us.
Becky HPrompt professional service. I am thankful and pleased to do business with the knowledgeable staff at this location.
SHARON LThis location did not have pads or boxes as I requested. The place had sewer odor inside the building, making it impossible to even go into the facility. I was told to be there at 9 am. No one was onsite. Someone finally arrived after 10 am and told me I had to go to the University U-haul to get pads and blankets. I originally reserved my vehicle at the University location, but U-haul changed it. I wasted hours to try and get everything done. Rented from U-haul many times, but will consider other options in the future.
shawn bThe owner of this U-Haul outlet was rude and disrespectful. He refused to let me return the vehicle myself online. He refused to let me take a picture of the gas and odometer reading. I will NEVER rent from then again
Diane BLots of confusion about reservations. Owner/operator spent a lot of time chatty with each customer
Daniel BWilliam was so nice to work with. He had the trailer up front ready for us and hooked it up for us! He had a friendly smile, was courteous and so nice. He was busy when we returned it the next day, but took the time to make sure everything went well for us! Would recommend his shop to others!
Claudia BWe had dropped off the U-Haul with the dolly in the cabin part of the truck so would not get stolen or damaged we had called up there many times cuz we had left a pillow inside the U-Haul but the guy mentioned he would call us back as soon as he got in there to let us know that he was there but he never did call the U-Haul itself was completely cleaned cabin and the back but we are still being charged for a cleanup of the U-Haul we took pictures of the cabin and the back part of the truck showing that it was completely cleaned why did we get charged a cleanup fee. Also when we got the truck it was on half a tank of gas U-Haul is now saying that it was just above half a tank of gas which is false.
Jacob SNo one there during normal business hours
Ate SThe building is shoddy.
Summer WSpent an hour visiting with a very interesting local. Great people.
Joseph BVery helpful and great service!
Bruce CMr Frost was excellent and always very courteous and helpful I would recommend him to anyone thank you Mary schwantes
Mary SGreat service
Vickie MThis gentleman was very attentive and enjoying
Gerald MI had an excellent rental experience. The local manager helped me with the 24/7 system, which I found a little cumbersome. I downloaded the UHaul app which seemed to be better.
Ralph CThe owner was fast, friendly, and accommodating, pleasure to work with.
Nicholas ESuper nice and friendly. Will definitely rent from this location again.
Denise HExcellent customer service.
Ted SNo improvements needed. Very pleasant experience!
Adrienne AI wanted to do the pick-up in person during the listed store hours, but I was called by Uhaul and told I needed to do a mobile pick-up because the person will not be at the store. Then none of the extra stuff I ordered (dollies and blankets) were in the truck. And it was only half full of gas.
Jeffery BI returned the truck by using my cell phone. I followed all of the instructions, took all of the requested photos, but did not get any type of confirmation that my return was acknowledged by Uhaul.
James WIt would be helpful to have someone actually there.
James MExcellent service à la clientèle
Melissa FVery personable and easy to work with. Our original pick up location got changed and when we showed up at our scheduled time we had to call a number posted on the door. The very nice gentleman said he didn't open for another hour but would be right there. He was there in less than 10 minutes.
Christopher RGet a employee who wants to work and who doesn’t come to work drunk and who isn’t rude to customers
CARLOS SOffice was very run down and tore up. No staff on sight unless called number on the door. Truck wasn't clean, was told it was to cold out so he haddent been cleaning the trucks.
DARREN R