I found your online experience check-in process to be a downfall for me, I called the customer service center and talked with Patricia; she helped with the online check-in to get me down the road. Great customer service representative. I feel a need to have more communication with the customer about the process of the online check-in to prepare for the event. The equipment was well-maintained clean and ready for use. The fuel efficiency was excellent for a truck that was 20' in size. Easy to drive and park with no problem backing up with the large mirrors makes it so easy. I would give a 5-star review even with the bad check-in because of the ease with the return which was smooth. Great experience!
DANE B
Frost Event Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Waterloo, IA 50703
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Pick up location in Waterloo, Iowa was dirty, the person was late. It was really bad!!!!!
Michael BFix your app. I repeated the same activity on the app multiple times with no changes before it finally worked. Do you have instructions on there telling people to enable location services but you do not tell them how to do this. At time of pick up your process requires people to purchase additional insurance.
Doug AI ordered and paid for a furniture DOLLY and there were PADS instead. Very inconvenient find once at my location to load my belongings.
Trisha TWanted a u haul for 3 days and you wouldn’t rent me one because it was not available. But the other 2 haven’t moved. I believe you are creating your own demand. I tried to rent from another location and you forced me to go to frost event center. Which is a closet on a corner in the hood. I have rented 3 uhauls in the last few weeks. And this pickup was terrible , no one was there you tried to send me to a different location after I was there. I will be giving 0 stars every chance I get. I need to rent 1 more time but I won’t be using your company. Thanks for wasting my time and money
andrew u