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BONNIE B | Expérience généraleCustomer Reviews for Ft Knox Mini Storage - Lapeer
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had a wonderful experience with Ft Knox mini storage.
JAMES F | Expérience généraleJaclyn was always helpful & friendly. I appreciated all of her help!
LINDA F | Expérience généraleExcellent place to store your stuff.
JOANNE V | Expérience généraleTerrible customer service. I scheduled a reservation for move in on a Saturday. Business hours are posted 9-5 on Saturdays. When we arrived, the business office was closed with no one there and we would not get into the gated storage area. I called the business number and was told they would see where the person supposed to be working was. Then got a call back stating that they're actually closed some Saturdays, although this wasn't posted on the door with the business hours. I inquired why I was authorized for a reservation/move-in if they weren't actually scheduled to be open, and the person blamed this issue on U-Haul. But originally said they needed to check on who was working?! We had to go to a separate business location to actually complete the reservation, without first seeing the unit, as we had arrived with two separate vehicles packed with belongings to store and didn't want to waste our time. Very unorganized/unprofessional.
KAYLIN K | RéservationWhat company is only open till noon. I had a confirmed arrival for 10/27/23 with no mention of your operating hours. Very unprofessional.
KERRY G | RéservationThe facility was nice; however, the staff was always so extremely friendly and helpful which really is the game changer for me. Would definitely use this facility again solely due to the onsite staff as well as the customer service team that I spoke to on the phone.
STEPHEN P | Expérience généraleWhen I first came to Fort Knox Storage, greeted by Jaclyn I was greeted and all my questions were answered. Everything was explained and I was sure that we made the right choice using your storage unit.. you have the right person at your desk , friendly Informative and a true Lu welcoming person..
DELORIS M | RéservationThe staff is really nice!
GRACE S | Expérience généraleSafe, friendly, and well maintained.
DIDRIK K | Expérience généraleThe office manager was excellent just moved to another location that was closer to where I needed it
KAREN W | Expérience généraleMiss jaclyn was very pleasant to speak with, she was very in formative well spoken, i would definitely refer and rent again. Thank u all farewell untill we meet again!!
JOSHUA C | Expérience généraleI was only there for a short period of time but I would highly recommend Fort Knox to friends and family!!
AMY R | Expérience généraleUnit was infested with mice.... many dead in boxes
RICHARD W | Expérience généraleEvidence of mice on my furniture. Water seeped into unit. Not happy with that.
DONALD K | Expérience généraleWent to remove my belongings to find mouse droppings in almost every bag and corner. My clothes were wet and moldy.
HAYLEY J | Expérience généraleThe manager was very professional, polite, and thorough. It was a pleasure doing business with her and I would recommend others because of her.
KEVIN H | Expérience générale3 lot raises from the time I arrived to the time I left in just a couple years. $55 for a patch of dirt that is covered in fallen sticks, thrown about gravel, debris, leaves, trash from the boat garage company next door. I started at $30 and finished at $55. Just excessive and disappointing.
MATTHEW G | Expérience généraleThe property manager was prompt on returning calls and very informative. She was also friendly and professional
NORA S | Expérience généraleIt has been very frustrating that since this storage facility was bought out from it's previous owners, that we had several price increases in a short amount of time. The main reason we chose Fort Knox was that it was NOT OWNED & operated by the Uhaul monopoly. No thank you. We will not recommend, even though the facility was fine for what we needed.
DANIEL F | Expérience généraleThe process and facility were perfect for what I needed. Thanks so much!
JEFF M | Expérience généraleI personally had a problem with opening the door. Too hard for an elderly woman to handle by herself. I don't know if all or some other doors had the same issue. Office staff were easy to talk to.
JANET K | Expérience généraleCamper storage was a little tight
REX T | Expérience générale