Le client n'a pas laissé de commentaire.laurie M.
Customer Reviews for Fultondale Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fultondale, AL 35068
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/30/2022 - 5/31/2022: Fermé
- 7/4/2022 - 7/5/2022: Fermé
- 9/5/2022 - 9/6/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was an issue on communication on our part. My boyfriend called the wrong fultondale location. I didn't know until the next day. Originally we rented for one day but he called and asked to rent for an additional day, he was told yes. But it was not the right location but he didn't realize that. I worked all day on Tuesday, 8am- 1015 that night and I had almost no breaks and I didn't really think about double checking with uhaul since he already called. Wednesday morning. I'm already at work and my phone is being blown up so I tell my client I have to step away for a min I answer and there is no hi ot hello it waa yelling from the start even said this is why I don't rent to people like you. It was a miscommunication on our part yes but why is it ok to say something like that. Was also told they will never rent to me again. No biggie. I don't plan on it if someone Is going to be that rude to me over a mistake, I won't come backAlexis F.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Sandy W.
Le client n'a pas laissé de commentaire.Janet P.
Le client n'a pas laissé de commentaire.Lee E.
Le client n'a pas laissé de commentaire.Harry D.
Can't think of a thing!!!!!Shannon D.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.TAMMIE J.
I had a great experience.Jason G.
Le client n'a pas laissé de commentaire.Monique W.
Le client n'a pas laissé de commentaire.Darryl W.
The service was super fast I will use them againMICHAEL S.
I brought the truck back after hours so I was not able to talk to anyone but the transmission was slipping on the truck a little but other than that I will recommend my family and friends I did it online it was very easy to do the Experian it was great.Thanks so muchSTEPHANIE M.
Le client n'a pas laissé de commentaire.David R.
Experience was TERRIBLE! Would like a call back from customer serviceralph W.
Le client n'a pas laissé de commentaire.Jennifer P.
I made my reservation online at Uhaul.com and ordered a 15 ft truck to be picked up at the Chevron location on Hwy. 280 across from the Summit Mall. on Jan. 31. On Feb 1 and 2 I received FOUR calls from Earnestine in the Bham Office cancelling that Hwy 280 offer to (1) Highland Avenue, in Five Points, (2) one 25 miles north of my home, (3) one on Tuscaloosa Ave, in West End that was an automated site with no personnel and (4) finally to the Fultandale location 15 miles north of my home. It is insane that your online order system allows customers' payments to be accepted but you do not have knowledge if there is a vehicle at the location I chose. I drove by the U-Haul located on Hwy. 31 on Monday and saw several 15-foot trucks. Why was I not directed to that location? The person (FEMALE) who served me at Fultondale Mini Storage was an EXCELLENT SERVICE PROVIDER. I consider U Haul rental outlets in general to be good. I doubt that will ever support U Haul online transactions again because of the horrible service we were provided. Please fix you online ordering system.Robert R.
Ditch your infinitely unhelpful and infuriating website! No one should be subjected to that level of frustration.Carolyn T.
Le client n'a pas laissé de commentaire.Tina L.
Le client n'a pas laissé de commentaire.Randy W.
Le client n'a pas laissé de commentaire.AUDREY G.
Le client n'a pas laissé de commentaire.Damon B.
Nothing. The lady agent was greatRichard P.
I kept it an extra day because I thought I had made the reservation for 3 days not 2. I hope that doesn't interfere with my future rentals.Carl D.
Just keep doing what you doDonald H.
Le client n'a pas laissé de commentaire.REBECCA W.
Le client n'a pas laissé de commentaire.Marla B.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Byron C.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Thomas M.
Nothing just keep doing what you do. Good equipment at a fair price , the lady that I dealt with was greatDonald H.
We have a huge fluid/grease spot in our driveway where the truck was parked overnight. We had a great experience with the location and we were able to get everything moved as expected. The fluid leak is the only negative to our experiencejeff D.
Le client n'a pas laissé de commentaire.BRUCE G.
While the person in the office was very pleasant, she had only been employed 3 days she stated. She had not been very well trained. We were in the office an extended period of time while her manager walked her through the check out process on the telephone.sheial M.
Le client n'a pas laissé de commentaire.Dawn F.
We had a ROUGH go during our move. I was an entire day behind my due date for my truck due to circumstances beyond my control. They were very understanding and provided us with exceptional service.RYAN L.
My stuff was not ready or even in the truck had to chase down at another locationCharles H.
Maybe have more options to comment of cleanliness and prior scratches when renting via mobile.Joe P.
Le client n'a pas laissé de commentaire.Lydia P.
We had to go 25 miles from the place we wanted to pick it up to get it. Then the truck was so dirty we had to ask the attendant to clean it before we could use it. This is the third truck we have rented within the last month and it was by far the worst experienceBrian F.
The. Service here was very well done , customer service was great as well .Lorain K.
Le client n'a pas laissé de commentaire.Christine W.
Nothing... everything was greatJermaine C.
Le client n'a pas laissé de commentaire.THURSTON C.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.Trevor E.
The truck had a bad leak and ruined stuff that had been saved from our childhood. Like 40 year old stuff. Very sad. Owner was very kind and helpful. He was the best part of the experience!Arlene H.
Le client n'a pas laissé de commentaire.Leslie E.
Website instructions are not clear. Had a problem with check in and had to sit on hold for 45 minutes for help.Steve S.
The truck was clean but couldn't have been cleaner.Quince G.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.ALFREDO H.
Truck needed tire balanced.James T.
Good man at the desk. Informative and very nice. Had me out and going in minutes after we both inspected the vehicle. I would recommend him to anyone.Jeff V.
Le client n'a pas laissé de commentaire.Shannon M.
Very helpful on how to use everything. Rented a 10' box truck and a car dolly.Katrina P.
The return process of our experience was awful. We tried to return our uhaul truck at our designated location Saturday and the location was closed. We returned again on Sunday because it said business hours were open on Sunday and once again they were closed. We then drive to another Uhaul location and they refused to take the uhaul we rented for return. They gave us the phone number of the owner of the original drop off location and after 30 minutes of calling him, he finally calls us back and asks us to take it to a third uhaul location to drop it off. Altogether our family spent almost 3 hours over a period of two days with our three small children in the car trying to return our uhaul. We also tried calling corporate multiple times to get our drop off location changed. But after 30 minutes of being on hold more than one time and no one ever picking up we gave up trying to call. It was a very disappointing return experience.Jeremy M.
Le client n'a pas laissé de commentaire.janice B.
Loved the service here! Your â€œAccount 24/7â€ rental... well, it sucks.BOBBY M.
The service fee for gas is crazy. I rented a truck to pick up two chairs from a local thrift store. A round trip of 18 miles. The needle barely moved. And this guy charged me $36 to bring the thing "back up" to 1/4 of a tank. I would understand if I'd left y'all on E, but holy crap. The total amount of gas missing was less than 1/8 of a tank. Next time I need to rent a vehicle, I am definitely going elsewhere.John H.
Excellent service à la clientèleRobert W.
Le client n'a pas laissé de commentaire.LARIQUE E.
Le client n'a pas laissé de commentaire.Jachrista B.
Service was greatMichael C.
Jeremy was greatErin H.
Nothing. Great customer service. Always use this location.Terry H.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.jeremy M.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Jesse S.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Danny H.
Jeremy was excellent to work with. He answered all our questions.Richard M.
I have dealt with this location for years and have always been pleased. Jeremy, the manager, is always professional and quite helpful. Overall, my dealings at this location have been exceptional.Nancy S.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.KYLE P.
Le client n'a pas laissé de commentaire.Lorain B.
Le client n'a pas laissé de commentaire.ROBBY M.
Le client n'a pas laissé de commentaire.Layneigha K.
Le client n'a pas laissé de commentaire.LAURA P.
Le client n'a pas laissé de commentaire.duane T.
Le client n'a pas laissé de commentaire.Nancy L.
Le client n'a pas laissé de commentaire.SAMUEL E.
Le client n'a pas laissé de commentaire.Alan W.
Le client n'a pas laissé de commentaire.Cynthia H.
Le client n'a pas laissé de commentaire.DeMarcus E.
At this location, they were friendly and helpful.. This location was the best experience I have ever had at Uhaul. thanks for being there.William R.
Jermery was awesome took care of my needs. Listens to his customers and caters to their well being!!! Will use again for sure and recommend to anyone looking for a uhaul rental! Thank you are the man!!clay J.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Kathy A.
Le client n'a pas laissé de commentaire.jeremy H.
Jeremy went above and beyond to help find us a truck when there didn't seem to be any available for the dates we were needing.Mark C.
Jeremy was extremely professional and helpful. He kept me up to date on everything going on. He is an excellent employee and I would deal with him on any occasion.Morris N.
Le client n'a pas laissé de commentaire.Lant C.
Le client n'a pas laissé de commentaire.Tiffany T.
My experience was nothing but the best. The facility was nice & clean and Jeremy was very help and professional. I will definitely use this location again.LaTanya B.