Évaluations des clients Furniture Source West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Furniture Source West

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Columbus R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard H. le

Évaluation :

Sent to this location the day of return being told that it was open until 6 PM. Arrived at the location and it was closed. Called UHaul and then was told they close at 4PM. One of the WORST moving experiences with UHaul !

Zach B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amanda G. le

Évaluation :

I don’t know about the facility because I didn’t not enter the building. The truck was old and damaged from previous use. I rented the truck extra days and they charged for the insurance every day. Will never rent one again.

Kurt W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janel L. le

Évaluation :

It was very hot in the building and they were having some kind of computer problem so it took forever for them to check in the guy in front of me and then have me check out the truck. Its July in southern GA..you have to have AC. Then the truck had a broken mirror and the little red indicator that told you what gear you were in was broken so you could not tell if you were in drive or reverse or park..etc. Then the kicker was the checking back in process. what a joke. the time it took to check out the truck and then check it back is was ridiculous. I was late(3hrs) getting the truck back..but the place was closed all day so no one was checking it out after me and I was charged for another full day! I know you have 6 and 12 hr rental times, I feel like I got a crappy truck and a crappy deal. This is why my family always uses Budget. I should have listened to them!.

Javaughn F. le

Évaluation :

Have a truck in better condition and gas in the tank. Make sure the truck’s key is In lockbox for truck share pickup.

Joseph B. le

Évaluation :

I scheduled to pickup at a location close to my move. My pickup time and location was moved to another location. That location did not have the truck I was scheduled to pickup. I was diverted to this location 20 minutes further away. I was also required to return to the further location. Due to the scheduling changes and issues my planned AM start time was pushed back 3 hours requiring me to work in the hottest part of a 100 degree day. I was denied my request for a $50 credit for their reserve guarantee. I had extra fuel and mileage charges due to the change in pickup and return location that I will never get back. I have used Uhaul numerous times in the past but will highly recommend other truck and trailer rental services moving forward because of the experience and how it was handled by the customer service reps. I was hung up on before speaking to a rep twice when trying to figure out where my truck was while at the second pickup location and twice at completion of the rental. All 4 hangups were after waiting for several minutes to get through to a rep. Do not Go Uhaul.

Dylan W. le

Évaluation :

U-Haul basically stole $200 dollars from me. I was charged twice for my rental. It took 2 days to finally reach customer service. Which was no help and simply told me to call my bank. I set up a dispute to get my money back and still have not received anything in over two weeks now. I will not ever use uhaul again and strongly discourage anyone else from doing so, unless they too want their money stolen and never compensated.

Jonathan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher H. le

Évaluation :

Will use again

JULIAN P. le

Évaluation :

Great Customer service Location was excellent staff was extremely helpful.

sherry P. le

Évaluation :

Le client n'a pas laissé de commentaire.

July F. le

Évaluation :

La atención del personal muy buena y amables,me sentí muy cómoda con el camion,...

heriberto S. le

Évaluation :

Le client n'a pas laissé de commentaire.

earl G. le

Évaluation :

Truck was dropped off after hours therefore did not have any first first hand experience with the staff however after the fact and via telephone was very happy and satisfied with all individual dealt with and would definitely recommend going to that location again

DEONA W. le

Évaluation :

I was charged 140.00 for what was supposed to be around $40.00. I will be contacting the location to see how to resolve this issue.

Sharkira M. le

Évaluation :

Give knowledge to U-Haul vendors so that if a customer needs help resolving a issue the response is not call U-Haul. I had an issue with the free storage room for a month offer. I arrived to the storage room, which was an hour and half from my previous resident and another hour and half from my new resident, thatI selected to find out that the owners did not honor the free storage room for a month. I called the U-Haul facility I rented my U-Haul from to find the closest storage room that honored the free storage. The owner hung up on me and refused to answer my calls when I called back. I called the 1-800 number for U-Haul I was on hold for 30 minuets. Luckily a family friend had a space I could put my items because by the time the U-Haul representative gave us extra miles for our inconvenience to get to my new location I had already been standing out side the storage facility for an hour. It was on a Saturday and after I was given a response to my issue all the closest storage rooms were closed and none were open on sundays so that would mean I would have to buy another day on the U-Haul. I also ended up paying for a storage lock through U-Haul that I never got a refund back on. I called the 1-800 number to get a refund and no one never answered. My overall experience with U-Haul has left me wishing that I would have just let my friends with trucks help me.

Glenda D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert W. le

Évaluation :

This place didn't seem to inspect anything. There were half empty 2-liters in the cab, and a phone charger (mine now). The back had a couple piles of dust and little junk, and a big slat of wood probably left from a piece of furniture. Wasn't terrible, I guess, but definitely not clean. Plus the cab smelled like cigarette smoke doused in fabreeze. Blech. It settled enough after some driving to not be gross.

Beretha B. le

Évaluation :

Le client n'a pas laissé de commentaire.

India W. le

Évaluation :

Le client n'a pas laissé de commentaire.

COLUMBUS R. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hernandez H. le

Évaluation :

Le client n'a pas laissé de commentaire.

NOLAN D. le

Évaluation :

Nothing it was great

Kris S. le

Évaluation :

Le client n'a pas laissé de commentaire.

William L. le

Évaluation :

The vehicle is a piece of junk.The steering was very loose and sloppy and had to pump the brakes for them to work properly and safely.I would not recommend anyone to use this truck until it is checked out.Very unsafe.I should have used another company with the problems we had including trying to pick it up.We reserved it online and when we went to pick it up the system would not let us so the representative had to do it as a walk in.What good is it to reserve on line when it doesn't except it when you go pick it up.Pretty unprofessional if you ask me.

James W. le

Évaluation :

They have about 4-5 different businesses operating out of the same location. The one lady that runs the place is only there half of the time.

richard R. le

Évaluation :

Le client n'a pas laissé de commentaire.