Évaluations des clients Gallatin Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Gallatin Mini Storage
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Michael M. le
Nothing. At this location there are always friendly faces waiting to help. This is my preferred rental location.
Roy H. le
Car Hauler worked very well....
TRAVIS P. le
Easy and very smooth rental experience. Great customer service!
Barbara T. le
Gallatin was great. The other two stunk. Went to Hendersonville first, they told us they didn’t have the trailer that we needed to move a fridge, that we needed to go to Madison, Tn to a new U-Haul location. We did. No trailer there either. THEY told us to call 1 800 UHaul! Well, we did, THEY said go to Gallatin, where the man was very helpful and SHOCKED that we had to go thru all that! So 4 Stars or more for Gallatin U Haul, ZERO STARS for Hendersonville (Main Store) and Madison, new store on Gallatin Road.??????
lary B. le
Only problem I had was that I could not unhitch the trailer. One person can not lift it off the hitch. The gentleman in the office had to come out with a dolly and jack it up to get it off. He said this happens all the time when only one person I by themself and can not get unhitched. Suggest U-Haul have jacks attached to units.
Jake M. le
Super friendly. Helped us with additional supplies and boxes.
Robert L. le
Sherri is an amazing person. So friendly and helpful and really helped ease a stressful situation. Thank You
sarah M. le
Extremely helpful and pleasant
Robert W. le
Very nice experience with this location
WAYNE A. le
Keep up the good work. Cherri was exceptional to work with. Great customer service. Thanks. Wayne
Todd B. le
I was very happy with the people and the equipment. I will definitely us Uhaul again as well as rent from the same place.
Logan G. le
Guy argued with me claiming j had a blown fuse, but in reality the dolley had a blow light
Kevin A. le
Great service, fast process in and out.
Cheryl B. le
I went online to locate the exact truck I needed and completed the required information regarding my pick up. It was very easy making the pick up and drop off a breeze.
Angela T. le
The truck needed some maintenance it makes a really loud noise and brakes would not stop Plus I had some other issue being charged for bringing truck bACK because I did not use it so I was charged 38.00 for equipment that was not used (1hr.. I did not move anything). I was told I could get credit at Uhaul customer service from Michael!! I all I wanted was to change dates and use their service again by getting a credit. I did not want my money back but to use it for this Saturday move. The lady stated she did not know how to take off the charges.off- yes, she did. Terrible you been their 8 years and you just did not want to give me a credit to for this Sat but to give over on a customer. I was charged for 15miles which was ok, a whole day of rental, dolly, and insurance. That ok., I will not use your company or Uhaul again. So I decided to go back to Penske in which I used before.
Katherine A. le
Check out the truck before renting, our driver side Mirror would not stay in place and we had to stop at two locations to try to get it fixed and no one could fix it so they Told us to go buy some duct tape and tape the mirror so it wouldn’t move, We had to do that and it blocked partial view the whole way from Gallatin Tennessee to Chicago. We felt very unsafe. The lady at the location we rented was very nice though while we were picking it up
Arnold K. le
Keep being responsive to customer- good job!
charles P. le
Sherry, the facility manager, was the key to our successful rental. Thank you.
Glenn C. le
Phillip and Cheri were very knowledgeable. Cheri came out and helped me raise the trailer up to the height of the hitch on my truck. These guys are pros. Will definitely use them in the future and recommend them.
terry E. le
Customer Service was really good everyone was very polite and very helpful in my needs
Mary G. le
SHE WAS GREAT.
Robert S. le
Awesome ???? job. Needed a truck ASAP and they were very very quick to get me one and they were very polite. I would suggest them to everyone who needs help in a pinch. Thanks for your fast response and service.
CHRISTOPHER W. le
No hassle return and greeted with a wonderful smile!
Jim P. le
NA. We were extremely pleased with our experience with thˆs faility and the people
Mark W. le
very easy to work with!
Joey D. le
Be more informative to customer when changing information
Jamey C. le
My order and pick up were simple and quick. My appliance dolly was ready to go and in good shape. Return was a breeze.
Jim M. le
After a bad pick up experience, with the help of a Uhaul customer service person, our order was corrected and the drop off was easy.
Evan M. le
Perhaps my best UHaul experience ever.
Randy H. le
Used Gallatin Mini storage before, always friendly, clean, nice people..! Will be a return customer...!!!!!
Larry P. le
Just keep up the good work
Larry P. le
Cherrie Sherlin was awesome!
Justin C. le
They were very helpful in letting me return the truck here instead of East Nashville. No charge to change the return location. The lady was very sweet, came out to greet me when I pulled the truck into the lot. The facilities were also nice and clean. Would do business there again if I needed to, for sure.
Dan P. le
very nice people at this location.
Craig E. le
Walked in and stated what I needed, signed the contract and drove off the lot in 15min with the trailer. Efficient and courteous.
Linda B. le
I would recommend this storage facility to anyone. The Customer Service is excellent!!
Larry A. le
Make sure your equipment is clean the back of the truck had, trash all over the floor. The front window on the inside look like someone had smeared food on the floor on the inside of the cab was filthy
Charles E. le
Nothing, our experience was great ! Rachel was very professional.
CURTIS S. le
The location for after hours drop-off is not clear. Should have a sign showing office location.
David L. le
Great experience.
Les D. le
Send them to another Uhaul provider. The auto trailer had not been inspected. The lights (turning and brake) didn’t work. He temporarily fixed them with tape, then the windshield wipers were old and worn. We had to ask him to replace them. He had to go buy them at a store. He set us behind in leaving almost two hours. When asked what to do if the lights fail again, he replied “just do what I did with the tape. He never once offered to get us another trailer. He appeared annoyed and upset with the situation. We were driving over 800 miles to Fl. where you always run into rain. Our requests were not unreasonable by any means. We finally opted to just drive the vehicle and I followed the van with a dog in the seat next to me. I had never driven to Florida by myself, going thru Chattanooga, around Mt Eagle and Atlanta, but we chose to do that, rather than risk driving faulty and unsafe equipment. The young lady in the office was very nice and helpful. The manager did not put the customer first. All this should have been checked out prior to our arrival. We would never recommend him to anyone who needs moving services.
Lori H. le
Staff at Nichols Lane in Gallatin are the best!
MARY ANN C. le
Thanks everything went Great,? Appreciate your services & was was real convenient for us,, Again Thanks Everyone!! No problems!!
CANDY M. le
Great people there and a great experience.
Charles B. le
Gallatin Mini-Storage is simply a great operation. Great, helpful people and a very well maintained facility.
John R. le
Great Service
EVAN H. le
Staff helpful and friendly.
MARY D. le
Wonderful place for storage. We will definitely be using this facility for any future storage or truck rental requirements.
Marc S. le
The 6x12 trailers should have a jack/wheel. I cannot imagine a customer trying to lift that tongue without help. You should warn customers that the trailer requires a couple of people to lift the tongue.
Ashely U. le
Had a wonderful experience with this place . Th lady working was very kind and friendly. Would definitely use them again and highly recommend.
Phyllis C. le
Everything was excellent. I will definitely be doing business with this location again.
James R. le
Don't think this one can be improved upon! Had us ready to go in record time. Great place, great service, but mostly the friendliest people you ever want to meet. THANKS!!!
Yolanda S. le
Disappointed, lack of communication. I was told the uhaul place was close weekends. So I thought I could keep it as long as I turn it in Monday by 1. Therefore I got charged an extra $70 I didn’t have. Use under 25 miles. The worker there told me, that we agreed on bringing it back Saturday and leaving the key in the drop box. So yes i as highly disappointed cause that money wasted. If I would of known I would have brought the uhaul back Saturday morning. So better communication skills. Very disappointed.
Jack M. le
Y’all were awesome no negative comments great people
lina M. le
So friendly there! Always rent from this location:)
L.K. L. le
Nothing!
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