We reserved and paid for a van online for 24/7 pickup. After arriving the van was locked with no keys. We called the U-Haul phone number on the app and the associate walked us through dozens of possible codes for the lock on the rear door. After we finally got the roll up door open there was no keys. While we were on the phone attempting to gain access to the key the facility operator who lived onsite came out of the office to leave the property. We asked him for assistance finding the key. His response was "sorry we're closed", "it's Sunday" he got on his truck and drove away leaving us vehicle less. Lucky for us the agent on the phone was able to locate another vehicle on the property that had 24/7 access and we were able to used that vehicle. Will not be renting from this place again.
Joel H
Gallatin Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Gallatin, TN 37066
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very nice store, check-in and out efficient.pleasant employees
Jim HI had to go to three different locations to pick up my truck. 30 minutes late for my move. The labor i hired through uhaul for help was 1 hour late....
DAVID ANothing
Mark GI came to drop off the trailer and if there had not been the lady standing there I would have had no clue where to drop it or anything. She just happened to be there. Nobody explains anything to you they think you should just know exactly where to go and where to drop off a trailer at a random parking lot you've never been too. No signs or anything. First time renting and did not have a good experience
Wilson S