Le client n'a pas laissé de commentaire.MARK T.
Customer Reviews for Gas Mart #7
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Fred W.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.Connie M.
Had to pay for gas that I did not use. Had under half tank when I got it and charged to fill the tank. Transmission was slipping in the truck.Damon T.
Make sure equipment you asked for is in truck and don't over charge someone when it's not available for themTonya D.
I had a terrible experience with this rental. I never received a phone call that my pickup location changed. So I arrived at my initial pickup location at the proper time and found out I had to go to a new location over 20 minutes away in the opposite direction, thereby increasing my used mileage. Then I got there and the truck was not where the picture said it was. By the time we got everything sorted and were able to get going, we were 50 minutes into our rental period. Luckily the manager was pretty helpful and gave us extra time to use the truck. But when I got my bill, I was charged 15 $for insurance that I opted out of. Honestly I wouldn't use this service again. The amount of stress caused was unnecessary.Kaitlyn W.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Wade F.
Triple check your paperwork. I was charged 2 000 $dollars the day after my rental. I got that reversed. Then I was charged closer to the actual amount except they added 20 miles (I took a photo of my odometer) and charged me for the full six day rental even though I returned it a day early.KATHERINE R.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.ANN-RENEE H.
Was handled perfectlyroy H.
The dolly I needed, a furniture dolly, which I reserved two days before pickup was not available. So I got a regular dolly. Then the trailer hitch would barely tighten so we had to switch trailers. I had no straps and they had no straps to lend me to try and make a regular dolly able to be safe in pulling a washing machine up stairs. So instead I chose to take it up the side of the house because I was afraid I would do a bunch of interior damage. But it was very slanted and the washer slid off the dolly of course and in the process sprained my wrist and tweaked my shoulder. So overall I'm so pissed at whatever asshole runs this place but Uhaul may want to rethink keeping them as a partnerBrandon H.
Le client n'a pas laissé de commentaire.Korey D.
Le client n'a pas laissé de commentaire.Steven B.
Pick up was great. The girl was very helpful and knowledgeable. Dropping the trailer off was another story. I returned it after hours and no one at the location knew what was going on. I just called to let them know I was dropping it off after hours and was hung up on 4 times and transferred to the pizza department. I called back again and some guy finally told me where to leave the trailer. I was driving 2+ hours to bring it back on time so I was calling to make sure it was ok before I drove and got there with the trailer. Train more people. Very frustrating. Some people working there shouldn't be working there with their attitudes and behavior.elizabeth G.
Le client n'a pas laissé de commentaire.Shirley K.
The employee assisting us was was fast and very helpful. Everything went off without a hitch. Lol.DANIEL C.
Le client n'a pas laissé de commentaire.carrie H.
The overall experience was awful - not necessarily due to the location pick up and drop off.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Robert B.
Easy drop off.CEDRIC ALAN H.
We rented this truck last minute oh, it was available clean quick and easy availability and pick upTERRENCE R.
Le client n'a pas laissé de commentaire.Ronda E.
Stated multiple times was this a 29,95 $ truck and qas assured it was only needed something cheap/small with a ramp for 2 hrs 1 item. Was billed 39,95 $ + 14 $for insurance which if could 8f found place to decline it I would of being I have full coverage of my own. Was told by owner next day which he did not service me prior day that is There policy that NO one takes out without insurance which was not informed thay on day I rented. Also this truck had massive front end steering play and would not ever want to take it further than local. Very disappointed and will rent from budget if this is the way uhaul runs their business.JEFF B.
I did the mobile check in and you STILL charged me the 20 $fee. I've tried to contact UHAUL multiple times and no one has addressed this.Jordyn L.
Not sure how I signed up for hitch safe and the associated charge with it?Martin F.
I did not deal with anyone at this establishment.MATTHEW P.
Le client n'a pas laissé de commentaire.ROBERT W.
This was an alternative location and the attendant didn't even know we were coming. He informed us we needed a 2" ball hitch, but he didn't have any in stock and he didn't have the tools to change the ball from the receiver. Wasn't helpful.GEORGE D.
Le client n'a pas laissé de commentaire.SCOTT T.
I reserved my truck weeks in advance to ensure the correct size would be at the closet location to me. The night before at almost 6pm I get a call saying that I am now having to drive 20 minutes away to another location because they don't have my truck at my requested location. That completely messed up my move time as I now had to accommodate the extra drive time into this to a location I had never been. When I was on the phone with the lady who told me I got NO sympathy and NO explanation as to why my request was not fulfilled. I gave at least 3 weeks notice and was never unhappy with my experienceDavid D.
Accused of not turning in the equipment 5 times, after providing proof every single timeJeffrey L.
Le client n'a pas laissé de commentaire.JAMES MATTHEW D.
Awesome experience, staff was fantastic and extremely friendly, if i was to rent it will definitely be at Gas Mart 7JAKEB O.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.TAMMY B.
Friendly, helpful and quick. I liked the staff.David S.
Explain online checkin after hours e.g. need to take pictures and scan location before leaving the premises after drop off.CAROL M.
I did not need the insurance. I did not have the option of declining the insurance. I was just charged for it.Michael B.
I paid for a utility dolly and it wasn't in the truck. Nobody at the location could help me they told me to contact uhaul.Bradley B.
Had an reservation for over a week at a location. When I got there they did not have my truck and sent me to another location that was way out of the way.Darren K.
Le client n'a pas laissé de commentaire.YVONNE G.
First they changed the location of pickup farther away from our house so that meant more miles/gas these when I ordered online. Second when My husband picked up the uhaul they emailed the contract to me and I was not with him but all the guy said was to return the uhaul with the same amount of gas that you started with which was 1/8 tank. That is what we returned it with. We put 20 $of gas in the uhaul and only drove 40 miles total. Just very frustrated to get charged extra.AARON M.
Le client n'a pas laissé de commentaire.NATASHA D.
This location is great. The manager goes above and beyond every time. Thanks again!!THOMAS P.
Seemed to be over priced.. my buddy just got a bigger truck for longer time the day before and paid less than I did.. prices should be the same everywhereTodd J.
When I went to pick up the trailer, there was no one at the location to get the trailer. For some reason, the person in charge was not there at the given time. So, they had to call a woman that had just got off work to come back and do the paperwork. When it came time to get the trailer, The 6' x 12' trailer was very heavy and the nice woman couldn't help me put the trailer on. I did it myself, but it was extremely heavy for one person to lift. The woman was very nice so I can't be upset with her, but there should've been help in getting the trailer set up. This location is close to me, and I will probably use them again, but I hope they get someone more responsible people to work it there and get folks set up properly. This trailer was listed at 300,00 $ to rent online, but by the time taxes and everything, the cost was actually 420,00 $. (A bit misleading if you ask me). That's life these days I guess.:((((THEODORE W.
Omar did a nice job. Look forward to doing business with him again.ROBERT C.
Best rental experience ever. Great place for pickup and drop offSCOTT B.
Le client n'a pas laissé de commentaire.gregg R.
Le client n'a pas laissé de commentaire.MICHELLE L.
Trailer l rented had the flat 4 pin harness which did not match up to the plug in on my truck. I had to purchase an adapter before l could rent the trailer. The rental site should provide the adapter As newer trucks do not have the flat 4 pin harness.MICHAEL B.
Fast on getting the whole process done!JAMES T.
I actually have been trying to get in touch with customer service management today and not get a phone call back. So someone could please call me back my phone number is 314-634-9057. The place that I rented from tried scamming me and after talking to a few other people in the area they are known for it.ASHLEE C.
Great job!THOMAS Y.
Le client n'a pas laissé de commentaire.DAVID R.
Trucks are beat up and tires not maintainedChase P.
Next time they need to be clear on instructions for dropping off the vehicle. We were told to drop off keys and then fill out the drop off form online. Which did not work well because we couldn't get odometer information.Brian W.
Lend help parking trailor.James C.
Send them to this location to get their truck. They were very friendly and very helpful. Before I left they checked everything to make sure the truck was ready to roll.BILLY T.