Customer Reviews for Gas Mart 7
(U-Haul Neighborhood Dealer)

218 évaluations

2099 Old Hwy 21   Imperial, MO 63052

(636) 467-5514

Heures d’ouverture

  • Mon-Sun: 8 am–3 pm

Services dans cet établissement :

Pour nous contacter

(636) 467-5514

2099 Old Hwy 21
Imperial, MO 63052

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–3 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The truck wad not loomed at or checked in until a few days after I dropped it off. I put $20 of gas in the tru truck at gas mart but then was charged $15 more for gas yet it only said 5 miles less until empty lower then it did when I picked it up. So according to the math your trucks get 1,33 miles to the gallon. That's incorrect so I was charged for fuel I didn't use.

Gary Drennen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandria amos 
Évaluation :
4

Not to charge so much

Joyce Cornell 
Évaluation :
2

Woman that checked us out was unfriendly, argumentative and made ever inconvenience the customers problem. She wasn't able to confirm drop off station and when I asked if it was the address I had used the week prior (gave her the address) she said "I don't know". She asked if I needed blankets and I said I don't and she said "that's why I'm asking to make sure you don't need them" in an aggressive tone. Other than that I just felt like an inconvenience to her the entire transaction. Took over a hour to get our truck and she gave us the wrong truck. Didn't match the license plate. Thank god for customer service and scheduler helping and being nice.

Cassandra Doss 
Évaluation :
5

Great customer service easy set up and easy drop off! Makes it difficult move that much easier.!

laurance mcmullin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler Sanders 
Évaluation :
2

The location was changed 20 minutes before the scheduled pick-up time. Upon arrival at the adjusted location, the representative took far too long to come up to the check-in kiosk when another employee informed them that I arrived to pick up the U-Haul and upon returning the rental, I filled the gas back up to the level it was at pick-up before returning the vehicle. I was still charged a fuel surcharge despite paying to refuel the rental vehicle.

Brandon Dennis 
Évaluation :
5

Staff at Gas Mart were helpful and friendly both at pick up and drop off. No problems at all.

LINDA Tramel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Modica 
Évaluation :
1

Ms Ruby was rude, disrespectful, and completely unhelpful. Her attitude was absolutely disgusting and uncalled for. I'd ask for help and she would answer sarcastically and make no attempt to help me and continually argued with me trying to tell me I didn't need help. If I didn't I wouldn't have been asking for help. The worst experience I've ever had at a uhaul location ever.

Alexis Jones 
Évaluation :
3

The only problem was being redirected to this location after having made my reservation for another more convenient location. For me, this location added an hour to my day

Patrick Howe 
Évaluation :
4

Great location good customer service

UPS DRIVER 
Évaluation :
5

It had leaks all over and ruined allot of my stuff

adam galvan 
Évaluation :
1

The whole process was a mess. It took over an hour to get the key, they didn't know what they were doing whatsoever. The person who handles the U-Haul rentals was not there despite us having the reservation for multiple days prior. Our rental wasn't in the system, and on top of everything they didn't give us the dolly we needed.

Randy Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Plank 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave Revelle 
Évaluation :
5

The location was convenient and the people who work there are helpful and informative

Becky Peters 
Évaluation :
5

Our service person helped us attach the trailer to our vehicle. Very affordable. Two thumbs up.

Shannon Stutes 
Évaluation :
5

The uhaul van was very nice and new.

scott league 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN-RENEE HAYDEN-HAIRER 
Évaluation :
2

When I made the reservation online I turned down insurance on trailer, when I picked it up gas mart told me it was mandatory. When I called U-Haul directly they said it's not mandatory and refunding my money.

Lawrence Hale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Gruno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Mickle 
Évaluation :
4

Very poor customer service. I'm disabled and they expected me to do the work loading a 6×12 trailer with my hands. I had to ask another customer if he could help me. I'll never rent from there again!

SUSAN FLAUCHER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Goodlin 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sarah Jackson 
Évaluation :
5

No improvement necessary. The Service Ststion staff was efficient and informative.

CHARLOTTE HULETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Thomason 
Évaluation :
5

Andrea is amazing and so helpful, I only want to rent from this UHaul dealer

KEVIN WHITTAKER 
Évaluation :
5

I believe the ladys name that assisted me is Andrea ,she showed great customer service, was respectful and patient .

JESSIE MCCUMMISKEY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUG SPITZNAGEL 
Évaluation :
5

Very friendly gal that helped me. She deserves a raise.

Katherine Grissom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCH WALTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Levan 
Évaluation :
4

Nothing that I can think of.

Lawrence Yochum III 
Évaluation :
5

Stop the hidden fees!!!!! It would be nice to have been told that if you don't fold the blankets back up, you will charge me $25. Also, it would have been nice to know I would be charged $20 if I didn't use the mobile app to drop the truck off. I only found this out when I was back home and unable to check in to verify my location. The hidden fees make you guys look sketchy.

frances hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Stefanski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reece Going 
Évaluation :
5

3 miles per gallon of gas is really bad. Better mileage would make it perfect

Perry Walsh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah Schilling 
Évaluation :
1

Horrific. Charged 3xnas much not including mileage. Charged me for insurance even though I have proof I declined coverage. Kept my deposit for a week only refunded 30 something bucks out of 200 dollar deposit and less than 30 miles. Unreal.

Rachel Bell 
Évaluation :
5

AAA+++

mark hilderbrand 
Évaluation :
5

Back up cameras

Kris Belt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Grayson 
Évaluation :
5

Nothing. Moses was very friendly and really easy to deal with!

David Hediger 
Évaluation :
5

The mobile drop off was confusing

Dominic Grasso 
Évaluation :
4

We dropped the truck off after hours. The location is inside of a gas station which makes it easy to fuel up the last time before returning the truck.

Lyndsey Sayles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey Barnett 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth Vautrain 
Évaluation :
5

No improvements needed. Excellence across the Spectrum

Robert Dressel 
Évaluation :
3

we was told that they was only there from 8:00 am to 3:00 pm to rent them out and we needed it by 5:00 am the following morning so we rented it out at 2:00 pm and woudd have to have it back at 5:00 pm the following day. And only would have to paid for one day. I get an emaill two days later with a statment charging me for two days..I called U haul and thy said anything over 24 hours is charge for another day. Was not what I was tolld when I rented it . Will never use U Haul again and will tell others about my experience. Had to go to Kirksville Mo. from St Louis and back again to move our granddaughter home from the university. Turn out to be expensive

ALLEN HORNER 
Évaluation :
4

Rien

beon rush 
Évaluation :
5

Amazing Staff, friendly and extremely helpful.

Michael Pettit 
Évaluation :
5

Since the first time renting from this location went so well we decided to go back again. Andrea was quick, helpful, & knowledgable.

valerie mcgowne 
Évaluation :
5

First time ever using or driving a u-hall it was not bad

trina massey 
Évaluation :
5

Nothing got me sorted and back out the door quickly

Christopher Breeher 
Évaluation :
4

She could have been a bit more friendly! We had an issue. The rod and pin that holds the hitch on came off while bringing the trailer back!! It slammed k to my car and went about three feet under it!! I asked her to report it to be investigated and take pics and file claim just in case and she acted like it was an annoyance

Shanon Adkins 
Évaluation :
2

The lot was full of trailers and the workers cars, I couldn’t even drop my trailer in the correct spot then on top of that i declined the extra for insurance because I have some already and they still charged me

MARK MC KAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Steele 
Évaluation :
4

I wish they would check you in quicker when you bring back the truck and I wish they would do take off the hold off of my credit card quicker and give me a receipt quicker than what they do

EDWARD SCOTT 
Évaluation :
5

This location is friendly and professional. I will definitely be returning when the need arises to rent a trailer again!

Micheal Schexnayder 
Évaluation :
2

The uhaul workers were not at the location at the time of pick up. It was scheduled at 2:45m. It took 30 mins for them to get to the location. After I dropped it off, the gas station cashier didn't alert uhaul staff that I returned it ahead of time and I was still billed for two days instead of one. It was a trailer. I got a refund thankfully but the lack of organization of that location makes it not reliable and word of mouth can lose them uhaul business.

Tabitha Carter 
Évaluation :
5

Awesome service

musa yasin 
Évaluation :
5

I've used this location many times because I was able to get my truck and go each time. These guys are awesome!

Cedric Hamiel 
Évaluation :
4

It was easy.

Christine Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD SCOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob shea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Schexnayder 
Évaluation :
1

There was no one who knew how to check in the return.

Shea Wondercheck 
Évaluation :
5

Nothing! Moses was really good at his job and got me on my way quickly.

Cedric Hamiel 
Évaluation :
5

I was told the final bill will be emailed to me on Monday and I have not received it.

Linda Reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Hoskins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Bollinger 
Évaluation :
3

I ordered moving pads…they had none. I called every Uhaul store within 25 miles…they had none. At pickup the store couldn't identify my drop off location.

Toby Duff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jess cummings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Moore 
Évaluation :
5

Gas mart #7 mosis and his staff are the best

sam RIESER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul creech 
Évaluation :
4

Full of snow, but this is an outside storage area and it was freezing outside. Would have been nice to have the unit blown out. But I understand.

kevin miller 
Évaluation :
5

Lingering smell of cigarettes from previous renter. Did not bother me, but unsure if there are extra cleaning procedures UHaul would like to utilize prior to next renter.

Megan Stover 
Évaluation :
5

Overall experience was great. Dave checked my in and got me going super fast.

David Hinrichs 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raleigh Love 
Évaluation :
3

Slow at getting customer out after I treerved online

Greg Ford 
Évaluation :
1

This location forces you to take the optional insurance. DO NOT USE the Gas Mart in Imperial.

Julie Kelly 
Évaluation :
3

Very crowded location, too much going on. Primary business is a gas station. Lots of traffic, doesn't work well for a return location. One tight spot I had to back a trailer into, people without towing experience would have trouble. It was uphill, so couldn't manually position the trailer. Had to find chocks for the wheels while the employee held it in place.

David Sumpter 
Évaluation :
5

Nothing! Everything went great!

Duane Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL CALHOUN 
Évaluation :
1

I am disputing the charges from this dealer, they are not correct and they dont have time to explain why they over charged me . they didnt even have the time to check me in yesterday, just sent a bill to my account and charged me 185,75 for a 2 day rental.

daniel herman 
Évaluation :
5

Not a thing….everything worked out as I hoped it would…I've used U-Hual previously before and always return for my next move.

dale hopkins 
Évaluation :
5

Awesome

ANNETTE AUBUCHON 
Évaluation :
5

The staff was very nice and prompt.

Travis Cape 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger Strockey 
Évaluation :
5

Outstanding friendly customer service and I did go back and rent a trailer again.

Sue McGhee 
Évaluation :
5

Amazing!! Very efficient!! Inwould definitely recommend this location.

Rachel Lindsey 
Évaluation :
5

Uhaul in general is not user friendly, but Krystal was a great help! I appreciate what she did. Merci.

Holly Crangle 
Évaluation :
2

When I dropped off the trailer the gas station attendant said to just leave the trailer parked in the lot. The next day I received a text that told me I needed to drop off my trailer. They need a better check in system at this location.

Tad Savage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF BECKER 
Évaluation :
2

Trailer was older and not clean on the inside. Had to clean it when I got home as I didn't want to put my stuff in it. Also was force to get the safe tow insurance and they would not let me take the trailer unless I paid for it. For this reason I will never rent from them again. You should never for d a customer to get something they declined especially when they know the consequences of what could happen. I would have rated poor but the gentleman that helped put the trailer on my car was wonderful unfortunately his boss isn't.

Brett Morth 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Onanian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Warfel 
Non les évaluations ont été soumises pour cet établissement.

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