Évaluations des clients Gateway Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gateway Storage

Cote générale :

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Kevin H.
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The ease of picking up and returning this vehicle online without another person being present was incredible!

Brian K.
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no additional feedback great experience

ken W.
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Look behind the seats for left behind items and/or trash before the next customer rents.

chris N.
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Cleanest newest U-Haul I rented in the last two years. Renting procedure was excellent.

Chester D.
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They were very helpful! A little hard to find at first but our GPS helped. It was great having the phone number on our text. Thanks!

Desmond K.
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Le client n'a pas laissé de commentaire.

Brian K.
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would have been nice if you provided a hitch lock

Jorge A.
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Le client n'a pas laissé de commentaire.

Laurence B.
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One of the verification items offered was “Passport”. It seems one could take a photo of a passport on the spot but one couldn't upload a stored photo. I didn't have a passport on me at the time of rental but it would have been nice to have been able to use a photo that was already in my phone.

Lee B.
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Interior of van was dirty. Gas was at 1/8 tank on pick up but listed on contract as 1/4 tank.

Della J.
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Le client n'a pas laissé de commentaire.

Oscar O.
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Le client n'a pas laissé de commentaire.

Kermith M.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Clean cab and windows. I had to wipe down foot prints off dash and the windows and mirrors were very dirty

Dorene S.
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Le client n'a pas laissé de commentaire.

Marc L.
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Overall I wouldn't recommend this location. The vehicle wasn't clean. The dash was dusty, fingerprints on the windshield and touchscreen display, dirty doors, and a crack on the windshield. Considering the car has only 6000 miles on it, my assumption is the vehicle has never been cleaned. This review is during the COVID-19 pandemic, so I expected better sanitation for rentals. I like using Uhaul, but would never come to this location again, nor would I recommend this to a friend.

Cullen W.
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Le client n'a pas laissé de commentaire.

Ben K.
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Le client n'a pas laissé de commentaire.

Norman H.
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Le client n'a pas laissé de commentaire.

Terri H.
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Le client n'a pas laissé de commentaire.

Frank B.
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Nothing. The trailer was ready. Pick up was easy and the people were helpful and friendly.

Schyler B.
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Le client n'a pas laissé de commentaire.

elmer H.
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Le client n'a pas laissé de commentaire.

ROBERT W.
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Le client n'a pas laissé de commentaire.

Madeline H.
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Le client n'a pas laissé de commentaire.

Nathan W.
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Rough neighborhood. Trunk stunk like cigarette smoke. Good thing the trip was only 90 minutes.

Michael P.
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Came after hours, there were several people doing drugs outside the gate, and a couple people living in one of the storage units.

Tomas S.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Mark C.
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This neighborhood is an unsafe area of salt lake city.

Kenneth W.
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Check windshield washer fluid

Pamela W.
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Le client n'a pas laissé de commentaire.

Charles J.
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Great setup. Got me a few blankets for cushion. Good experience overall

Chesleigh K.
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Staff was friendly and very helpful. Only thing would be to have the staff who come out to assist wear a mask. Otherwise, online process was seamless and everything was ready on time. Delivery of packing materials was so fast and efficient.

Saket M.
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Le client n'a pas laissé de commentaire.

Melissa C.
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I was very happy with my service and vehicle quality.

Elliana C.
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Le client n'a pas laissé de commentaire.

Joey F.
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All was Great.

Maryanne H.
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Le client n'a pas laissé de commentaire.

Mario H.
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Le client n'a pas laissé de commentaire.

Melissa K.
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There was not a restroom available.

Tom W.
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Mike was extremely helpful and knowledgeable. Great asset to your team

Alyssa L.
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Le client n'a pas laissé de commentaire.

Steve M.
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Le client n'a pas laissé de commentaire.

Taner P.
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Was confusing how to get in to the office since the gate was closed and required a code.

Vanessa J.
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Things were great - I just wish there was a way to be compensated for not using the truck for the full time. I returned the truck 3 hours early and so it would have been monetarily helpful to only pay for the actual hours used.

LONNIE K.
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Le client n'a pas laissé de commentaire.

hayden W.
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Le client n'a pas laissé de commentaire.

Jacob S.
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Truck was very dirty on the inside. Spilled drinks in the cup holders and cat hair. I had to clean and disinfect the cab once I got to my house before heading to Boise Idaho. You would think the trucks would be cleaned before you received them but apparently they aren't. I would expect the truck cabs not to be cleaned normally but there is no excuse during covid that the truck cabs aren't cleaned after each rental.

BRYAN O.
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Kevin ( i believe that was his name) was very polite and helpful

Chris A.
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Super Helpful Staff. Online Check-in didn't work so I had to go to the front office and got help from Mike. He was friendly and worked fast. We also were supposed to have the truck back within 4 hours but the move took longer. Mike quickly found other trucks in the area so that we could use our truck longer to finish the move. Excellent customer service.

Kenneth W.
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Clean the windshield and in the COVID-19 realm provide disinfectant wipes to wipe the cab

Carla D.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

MATTHEW M.
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The vehicle smelled like cigarette smoke and the entry/exit within the location was so jam packed that I thought I was going to damage the vehicle multiple times.

Joshua B.
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There were some challenges with this location, but the staff was very friendly and the vehicle/equipment were clean and ready to go. I think the layout is a bit challenging for larger vehicles getting in and out with trucks, but overall the service was effective.

Donald B.
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Le client n'a pas laissé de commentaire.

Travis W.
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Le client n'a pas laissé de commentaire.

Jason M.
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Help people

Carmen B.
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Le client n'a pas laissé de commentaire.

Max M.
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It was a great experience! Very helpful and available. Thank you for a wonderful experience!

willard K.
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Le client n'a pas laissé de commentaire.

Alisha F.
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Maybe better instructions as to where to leave the trailer.

Heather C.
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The cab of the truck was pretty dirty. It had trash and stunk. Also, your app crashed when we were trying to pick up the truck and wouldn't accept payment. I couldn't get anyone to live chat and sat on hold for 20 minutes. It delayed the whole move by 30 minutes. The only person who tried to help was a nice man running the desk at the location. You need to do better U-Haul. I give the location 4/5 stars for their help but I give U-Haul 2/5 stars for the issues.

Brian C.
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Le client n'a pas laissé de commentaire.

Ken T.
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Very friendly service. Easy and efficient. I would definitely recommend this location.

Yolanda P.
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Great customer service than last location. Thanks for being awesome!

Colin K.
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Le client n'a pas laissé de commentaire.

Michele B.
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I can't remember the guys name who rented me a U-haul truck, but he was wearing a BYU t-shirt, and he was awesome! It was at Gateway storage in SLC Utah. It was on may 2nd at approximately 11:30am. I think I checked my U-haul back incorrectly, but he checked it back in for me, and didn't charge me extra fee's! Give this man a raise! Thank you so much! I sincerely appreciate that so much!!!! -Michele Buck

Laura C.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

Allison R.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Joel W.
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Went smoothly. Dealt with humans and not recordings. Uber driver had a little trouble finding it but google maps got it right first time up.

Jorge G.
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The only thing the rtruck didn't have was washing windows fluid

Loren J A.
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Was my first time. I did check to make sure the gas tank was full and inspected it to make sure it looked well maintained, but when I saw that it was dirty in the front cab, I didn't think to speak up about it. Turns out I had to pay for someone else's cleaning when I turned in the vehicle to the other location. I guess you live and learn.

sharon A.
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The guy I talked to to get the truck was really nice And friendly and I have talked to a few friends that need to move about the location I went to

Rodney L.
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MIKE WAS VERY FRIENDLY, CORDIAL, INFORMATIVE, AND VERY PROFESSIONAL. I APPRECIATE HIS PROFESSIONALISM COMBINED WITH PERSONALIZING THE PROCESS. SINCERELY, RODNEY LEWIS

Dimitrii P.
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Nice and great customer service.

Ismael G.
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Le client n'a pas laissé de commentaire.

David K W.
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Le client n'a pas laissé de commentaire.

paul A.
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Good friendly people that were there to help you.

paul A.
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Equipment was great. The attendant very helpful and informative. Glad I found you guys, i will recommend you to others. Hard to find a good rental facility so close to downtown.

paul A.
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very professional and personable attendant.

Kevin W.
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The first trailer I hooked up had a right blinker out. The second trailer I hooked up had a left red runner light out. However, they made up for it by giving me a fully functional 6x12 for the same price as the 5×8 which I had rented. I will definitely continue to use uhaul for all my storage and transport needs.

Steve M.
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I returned this vehicle with more fuel than when I picked it up (3/4 tank), and magically I get a charge charge for $66 showing it was only half full. Definitely dishonest business people running the show there. Contract # 21194083

Daniel M.
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Double check make sure the belts don't squeak.

Tim F.
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Le client n'a pas laissé de commentaire.

Cory N.
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Le client n'a pas laissé de commentaire.

Oleg Y.
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Le client n'a pas laissé de commentaire.

Marilyn B.
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Hard to find, GPS led me around which added more miles to Uhaul.

nicole O.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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the pricing surprise soured the entire experience.

Kristy B.
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The staff was extremely helpful and polite. Everyone made my trip easy.

David C.
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Mike was super nice and efficient

heath W.
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Vehicle was dirty on the inside, was not a pleasant drive in other people's dirt

Alison S.
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Le client n'a pas laissé de commentaire.

Jerry P.
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Clean equipment, fast check out and friendly staff. Good experience overall.

Brittany T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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