The truck was located on private property behind a secured gate in an area surrounded by cows and horses. Although someone came to help and moved the truck to the public road, I would not rent from this location again. Not appropriate pick up location for a name brand business.Jamie T.
Customer Reviews for Geobody Sense Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The owner was very friendly and good customer service. Just needs sone improvement to the facility.William W.
Le client n'a pas laissé de commentaire.Jason J.
Très sympathiques et professionnels. Was very timid to drive a 26' truck. but he pulled truck out and assured me they were easy to handle. Walked me through every step. Once returning, he helped me in parking the truck. Yes, the truck had some bumps and scratches but didn't expect a brand new truck like others do. The truck was intact and in working order. It got the Job done with no problems. No mechanical issues. All lights worked great. My trip from here to Oklahoma was smooth sailing all the way. I would and will rent from here again on our next last load. Highly recommend. Great value for my money.Dana G.
The WiFI connection at this location was very weak and required several attempts by the customer service rep to process my order.Obi N.
Le client n'a pas laissé de commentaire.Royd G.
Y'all should have rentals returned to an actual business not a house where u got to wait until someone gets there in order to return the uhaul. Plus you guys tried to charge and extra $250 after we had paid nearly $600. I was told that we were overcharged and now you guys owe us so we're waiting on our money back. Makes me think twice about renting from Uhaul again.Candace C.
The uhaul was given to us with hardly any gas, but we got charged for gas even though it was brought back similarly to where we received it. No one was there to give my husband the uhaul for 25 minutes even though we had a reservation. To top it off, upon dropping the truck back off, the guy answered via the video doorbell and told my husband to leave the keys in the box. (My husbands car was on the property) he made my husband go open the gate where this guys cows were, and he said drop the uhaul off, take your car out and don't forget to close the gate behind you. Cows got out, and my husband was left to literally get them back into the property by himself. HIGHLY unprofessional. Will NEVER recommend this place to anyone.Zachary Y.
Le client n'a pas laissé de commentaire.Andy P.
I was charge twice for my rental. He check it in late. And it been a day I still haven't received my refund. So I'll not happy at all.Michael P.
If the drop off location is different than what is on the rental contract, Uhaul needs to inform the customer of the change. It is very aggravating to have to go to multiple locations and call customer service to find out where to drop off equipment. UHaul could also train their employees to help customers when U haul has an error in drop off location. The Move It Storage of Fulshear Texas was most unhelpful.Sarah G.
Le client n'a pas laissé de commentaire.Ulysses P.
Charged me for things I didn't rent and when dropping off the trailer I tried calling the location to get an explanation and as of today I haven't talked to anybody.Cassandra W.
Overall good experience. I dropped it off the day before and it took until the next morning to be finalized. It made me concerned if something were to happen to it overnight it would be on me.James M.
Great experienceMichelle C.
very professionalEraidith R.
Le client n'a pas laissé de commentaire.Lewis B.
Le client n'a pas laissé de commentaire.Scott M.
Office staff was not readily available.Lewis B.
Person at the pickup location was extremely unprofessional, lot was muddy, had to help pickup the tongue of the trailer since he didn't have a dolly, and ruined my brand new shoes.Michael L.
Le client n'a pas laissé de commentaire.Claudia D.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Lewis B.
Le client n'a pas laissé de commentaire.Christopher A.
This is in a prime location with the increasing population in the area. I will admit it's currently a bit off the beaten path but as more people move to the area I am sure this location will become more popular.Jeremy B.
Everything was great. Thank youJesse F.
The person who runs the place is very helpful and kind. He made sure all my needs were meant even after making my reservations online and Uhaul messing it up.Sarah B.
Le client n'a pas laissé de commentaire.Brian R.
He told me it was 4 hour rental I thought that was bullshit after I rented the truck and left at least tell me upfrontANH L.
Le client n'a pas laissé de commentaire.Ciro I.
Le client n'a pas laissé de commentaire.adaeze O.
Auto transport added to contact- not authorized Insurance added- not authorized Truck rate doubled as a result of the auto transport Forged my signature- illegal Caused overdraft in my bank accountRanny F.
Le client n'a pas laissé de commentaire.donnie J.
Great service. Will used this location much moreNowery S.
It was a cow pasture, enough said!Elizabeth T.
Le client n'a pas laissé de commentaire.Vidal G.
Everything worked great !Michael G.
The location is at a rural residence and you access the uhaul equipment by opening a gate. There are dogs on the property. Also, the uhaul rep gave me the keys and said â€œyou are good.â€ I took him at his word and drove off in the truck I reserved. I got a call a few hours later from uhaul asking if I still wanted to rent the truck. The uhaul rep did not let you all know that I had the truck. Further, when I returned the truck, the mileage from the previous renter/user had not been recorded so I was charged for 45 miles when I drove less than 20. If I could do it again, I would not have rented the truck.John C.
Le client n'a pas laissé de commentaire.Pamela V.
I was over billed for insurance coverage that I denied when I booked online. This is unacceptable and speaks very poorly of Uhaul.Manuel C.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.Paul S.
This location is not a good representation of Uhaul and should be closed. Once the owner found out I was doing a one way rental, he told me I was an hour late and would have to charge me a late fee or disconnect the trailer. I have never heard of a late fee for picking up a rental. Also I was not late, it took me 30 minutes to find a number to call once I arrived to trailers setting in the middle of a field with no one there and no contact information posted. There is no doubt in my mind that this gentleman was trying to shake me down for additional money. Once I told him I was not going to pay or disconnect the trailer he said he was just kidding. I have been around the block a few times and he was not kidding, he was pressing me to see how I would react. I have never had this type of issue with Uhaul and I am quite sure it is not the image Uhaul supports.Cory R.
Excellent service à la clientèle.shanker K.
Le client n'a pas laissé de commentaire.Mark L.
Very friendly and very helpful. Thank you very much.LauraLizely C.
The place is out of no where. It is somebody's ranch with U-Haul equipments.Jonathan D.
I can't think of anythingDavid T.
Le client n'a pas laissé de commentaire.Price C.
Location seemed unorganized. Entire rental process was done via cellphone and a lot of problems occured. No guidance was given about equipment condition and or options.jeffery P.
Le client n'a pas laissé de commentaire.Jay A.
There was no one there. They obviously don't check there equipment. They charged me for an extra day and I am in the middle of trying to get that excess charge removed.Joseph D.
Hours of operation are not consistent since this is a third party - they also didn't have any additional supplies such as locks. Trailer hitch conversions/ hitch locks etc. the gentleman running the place was; however, very courteous and nice.Sabrina S.
Wonderful facility. The owner was kind enough to let me drop of on a Sunday morning.pat M.
Le client n'a pas laissé de commentaire.Annette J.
Reserved trailer on line. Declined the Safe Tow coverage, but was billed $25 for it anyway; should not have been charged for it.James M.
Conveniently located near my home.Anthony G.
Le client n'a pas laissé de commentaire.TIM W.
Le client n'a pas laissé de commentaire.Randy B.
Reserved a trailer at Fulshear location, showed up 15-20 minutes early was informed the owner wasn't there. Owner had somebody hook the trailer up, only to find the reservation had expired. Owner told me to go ahead he would take payment over the phone. Then later had the regional manager tell me I had stolen equipment that he was â€œdoing me a favorâ€ by taking all my information and photos of my license while I was driving down the road. Only to be charged 103$ for a 50$ rental. Absolutely horrible, I will never use uhaul again.Ryan P.
Very friendly staffPatric P.