Évaluations des clients Glacier Auto LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Glacier Auto LLC

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Valerie C. le

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Hard to find, when I called to ask for help, voicemail was full.

Mark H. le

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Uhaul changed my pickup location 3 times in the last day. They owe me a $50 credit which was never put on my credit card for all the aggravation--listen to your tape recording.

helen h. le

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Very difficult to find and there were no indications of a sign by the road that the company was at that location.

Kevin G. le

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Hard to find. In a desolate area. Unclear where to park. Was a repair garage that was closed.

LEE N. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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A horrendous experience. The address provided to us was 810 South Walnut St., Wilmington, DE. This address does not exist and is at the top of a bridge over the actual drop off location located on "Blue Coats Drive". The business was called "Glacier Auto" (which was not provided in the documentation). The entrance that I eventually found was completely blocked by construction equipment so I had to leave the vehicle in an adjacent parking lot and walk across a garbage dump to get to the key drop at Glacier Auto. After initially doing 2 loops around the area for about 45 mins and not finding the locaion I decided to try and drop the truck off at the 2920 Governer Prinze Blvd. location. The UHaul rep there said I could not drop off the truck there and that it had to be dropped off at the 810 South Walnut location and that if I left it with him I'd be charged several hundred dollars. I showed him the documentation that I received from the Monoroeville, PA location (where I rented the truck) stating that I could drop off the truck at one of several locations in Wilmington including his. But he refused to acknowledge it. So I went back to searching for 810 South Walnut. I was unable to call the 810 South Walnut location as it said "mailbox full". The other number I was given "1-800-90-UHAUL" was not in service. I was finally able to connect to a general UHaul number by dialing 411 on my phone. I spoke with representatives twice and was hung up on twice before finally reaching "Carmen". He spent 45 minutes on the phone with me directing me to the Glacier Auto location. He was the only person who told me that Glacier Auto was the business. The rep at 2920 Governer Prinze told me the 810 South Walnut drop off was at a "BP gas station". Even with Carmen on the phone and directing me it took 45 mins to find. Without Carmen I would have been completely stuck last night in the situation so amidst all the chaos he should be commended. But otherwise this was one of the most ridiculous, horrendous customer service experience I've ever have. All told it took me 2 hours and 45 mins to drop off a truck in an area where I was within a few yards of the location.

Kevin P. le

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Both employees were Very friendly

Louis F. le

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Le client n'a pas laissé de commentaire.

James F. le

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These folks are always great!

Anthony T. le

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The woman I spoke with was very helpful and polite. They did not have the furniture pads I had ordered and offered me to drive to another location a few miles away to pick them up.

Chuck M. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Le client n'a pas laissé de commentaire.

Olumuyiwa F. le

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For service, non friendly staff. Poor experience overall

Moira D. le

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Le client n'a pas laissé de commentaire.

Aaron W. le

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Excellent customer service!

Mark R. le

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Le client n'a pas laissé de commentaire.

Trudy T. le

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Le client n'a pas laissé de commentaire.

DAVID R. le

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I think when you rent a 10 foot truck it should be $.79 a mile not $1.49 a mile

ALISA O. le

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Le client n'a pas laissé de commentaire.

Scotty M. le

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Running lights on the trailer didn't work, hard to travel at night

Byrom P. le

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Very hard to find location. Exit is across street and you have drive down to the end and turn left under the bridge to find location.

David S. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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I want to be clear that the person I interacted with at the drop off location was friendly, courteous, and professional. No problems there. The problem is the location which is hard to get to to begin with and was made even more difficult by construction (which seems to have closed previously existing roads) and flooding. My vehicle GPS couldn't even find the location. Google maps was able to find it but gave directions that would not work from my location (northeast of the dropoff) because of a road that seems to no longer exist. Then there was the flooding that closed other roads. It would have been helpful if UHaul had flagged this location in its system so that it could provide additional information on how to get there. Perhaps the missing road will come back after construction is complete but the flooding is likely to continue so instructions on what to do in this event would be helpful long-term.

Tolga A. le

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Le client n'a pas laissé de commentaire.

Tanya T. le

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Le client n'a pas laissé de commentaire.

Cara B. le

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While the location was hard to find, had broken down cars and old rusty fences and was located beneath an over pass, the rental went smoothly and Paula was very sweet and helpful.

Kyleya M. le

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Location was hard to find. No one answered when trying to call the office multiple times. No one was at the office when I arrived. Office wasn’t clean. The gentleman in the office was nice and friendly.

Mary S. le

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Extremely hard to find this location. Did not look like a uhaul place, road to get to it was in disrepair (state road)

marie l. le

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Le client n'a pas laissé de commentaire.

Jaime C. le

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1. The pick up: Scheduled pick time was 10am. When we arrived the location stated they did not have a vehicle but that they would provide us with another so we went through the whole reservation process and did not get the van until 10:45 or so. 2. The website: We reserved the van for 4 hours and did run 30 minutes late getting back from PA. I called customer service and they told me that in order to drop off the key we had to go to the website and follow the steps for returning the car. That was the only option. We did not know there was a whole process to create an account in order to drop off the key. For whatever reason my husband could not log into the account from his phone so I had to drive from my house to the location in order to go through the phone process on my phone. Once at the location and signed in we were able to enter the mileage and the gas amount but when we tried to take a picture the website just stopped working. We did call customer service and they were able to complete the drop off process via phone. It would have been great to know that we could have done that from the start. 3. The dropbox: We thought we were in the clear and all we had to do was drop off the key in the metal box and sure enough the keyfob did not fit into the dropbox. We then had to be on a call with customer service for another half hour just to get permission to drop off the keys the next morning. The whole drop off process took us 2 1/2 hours. We did not finish until 6pm. Awful experience for just being 30 minutes late.

Moneke M. le

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Priced to high for mileage and gas

Darryl F. le

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Le client n'a pas laissé de commentaire.

LEONARDO J. le

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After discussion at the East Stroudsburg location we were told it would be cheaper to return the truck to Wilmington, DE instead of Milford, DE on August 16, 2018. So, we chose a location off of highway 13 in Wilmington because we had heard of that road and thought it would be easier to return the truck there. Despite 2 different GPS devices we spent over an hour trying to locate the Glacial Auto U Haul location. TWO different GPS devices pointed us to a construction site. At no time did we see a U Haul sign or ANY sign that explained where 810 S. Walnut St. Wilmington, DE was located. We did NOT have the business name of Glacial Auto on the contract, we only had 810 S Walnut St. We literally drove back and forth making loops trying to find the business. We called, but we were only able to get through twice, but the directions were still unclear as we thought the girl told us SUNRISE TIRES when it was DUN RIGHT TIRES. The Glacial Auto business was secluded and obstructed by a road construction site and was NOT directly next door to DUN RIGHT TIRES. We did not see ANY signs and after driving into what seemed to be a dead end industrial area ,we then saw only 1 U Haul van indicating the possible location. We were concerned that we had driven more than an hour to find the place and therefore adding more miles which I was required to pay. We questioned the secretary and the owner's brother, Leon, about why there were NO signs posted on route 13 for U Haul. Leon explained that the business had requested a sign many times from corporate and corporate has refused to honor their requests for a sign. He said that the business was cut off from route 13 due to road construction years ago and that Wilmington will not allow the business to put up their own signs and that U Haul has not assisted them either. I am appalled that a small business owner involved with a U Haul franchise is not able to obtain the proper assistance in advertising his U Haul business. We believe that it is UNFAIR that we need to be charged for additional miles upon returning the rental. Leon explained that he has no control over that and that is the decision of the corporation. The secretary did place a call to a number and left a message on our behalf however she was not able to reach anyone by phone. Since we had already wasted half a day trying to return the vehicle we did not want to wait on -site. It is doubtful that we will ever rent another product from U Haul in the future due to inadequate supporting of services and locations. Leonardo and Wanda Jerez 302-538-3573

Calvin P. le

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We got lost trying to find the location. bad location

Raymond J. le

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Location is very difficult to find and neighborhood is really bad

Steve M. le

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Due to construction, and not being familiar with the area we had a bit of a problem finding the location. We contacted the pickup location and they were very helpful in getting us to them. Check out was a breeze, and the people on premises were very friendly!

Lakeisha H. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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The service was great here - very friendly and helpful personnel! The only problem, as I've also read on other reviews, was finding the location, so... coming from Rt. 495, go towards Wilmington on S Walnut, cross the bridge, make a left at the light just past the Shop-Rite, go to the light and make a left onto Market St, bear right at Wilmington Glass (do not go back over the bridge), follow the road past Dun Rite Tires and find your way under the bridge. Glacier Auto will be on your right. It's that easy!

Gregory T. le

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My a

Dean D. le

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They were organized and efficient. The truck was clean ready to go as promised. I definitely would recommend.

jennifer h. le

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hard to find and in an industrial park Woman was nice but very hard to find

Joshua S. le

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Location was hard to find but people were very nice and helpful

David S. le

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Could not find the place!?!$@&!

Carmer L. le

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Our experience with U-Haul as a whole was not the best. We had to drive to three different locations the day of to get a truck we reserved a week in advance. They changed our pick up time by four hours and we ended up picking up 50 minutes away from where we were moving from. I’m not sure where the miscommunication came from but we were not very happy with our experience.

KATHERINE M. le

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Le client n'a pas laissé de commentaire.

Aman S. le

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Please have a sign that says Uhaul is located under the bridge, otherwise it's very difficult to find.

quinn m. le

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Le client n'a pas laissé de commentaire.

Roger S. le

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Le client n'a pas laissé de commentaire.

JAMES F. le

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This location was not really prepared for my arrival with a knowledgeable Service Tech to take my car off of the dolly. They eventually got it done.

Erik L. le

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Very helpful

Desiree F. le

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Le client n'a pas laissé de commentaire.

sophia c. le

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Excellent service, quick response time

Michael J. le

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A little difficult to find BUT the entire staff was very friendly & helpful. My new go to spot for a Uhaul.

Adib R. le

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Everything went well!

William T. le

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Le client n'a pas laissé de commentaire.

BRAD B. le

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staff was quick and helpful with hooking up the trailer and check out.

kenneth c. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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The floor was filthy. The weather had been bad so the trailer waas sitting in water.

Joshua K. le

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Le client n'a pas laissé de commentaire.

JUAN R. le

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THEY DID NOT GIVE ME RECEIP SO I DONT KNOW IF YOU WILL CHARGE ME FOR AN EXTRA DAY . THEY DONT CARE THEY DID NOT CHECK EQUIPMENT HE TOLD ME PARKED MYSELF AN GO

Earl j. le

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Le client n'a pas laissé de commentaire.

Tim R. le

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Friday staff, Easy process.

JAMES F. le

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My only issue here was that the young lady who took my reservation never completed the reservation, leaving me with no reservation! I had to reserve through the 800-Number.

francis f. le

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The employees were really helpful. The location was a little hard to find.

terri p. le

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The owner went above and beyond to help us. It’s almost impossible to find customer service like that anywhere anymore.

Matthew G. le

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this location was great. My feedback is distance from my house. there always seems to be a shortage of 5*8 trailers and I have to travel a long way to get them. Please add more to your fleet.

Thacker H. le

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The location was a little hard to find - even with a smart phone - the driveway is not apparent. But the people there were very nice and helpful. Business-like and expedient. Our equipment was ready for us. Returning our trailer was easy, because we already knew how to find the place! Even our "end-of-the-day" return was no problem. Thanks, Glacier Auto!

Exequias c. le

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Le client n'a pas laissé de commentaire.

BRITTANY P. le

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Le client n'a pas laissé de commentaire.

JACK C. le

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Le client n'a pas laissé de commentaire.

Jeffery B. le

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Le client n'a pas laissé de commentaire.

john k. le

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Mel and the rest of the crew were great. 5 star service. Thank you!

donna h. le

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Le client n'a pas laissé de commentaire.

john k. le

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Excellent staff. I got lost going there but they gave me excellent directions and stayed on the phone till I arrived. Excellent!

Edward W. le

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very satisfied

EDWARD T. le

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Le client n'a pas laissé de commentaire.

James G. le

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To Uhaul in general. I would have preferred to rent from a location closer to my home.

David E. le

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Le client n'a pas laissé de commentaire.

James H. le

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The staff was efficient and friendly. The truck was as advertised. The experience couldn't have been better.

Candy B. le

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This location over charged more then double of the mileage and charged me twice for being 20 minutes late. I called and explained 45 minutes early that I was stuck in traffic and they said ok and still over charged me..My bill should had been 183.73 and instead they charged me 240.80

larry d. le

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Everything was great!

barry k. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

shelly t. le

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Le client n'a pas laissé de commentaire.

George K. le

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This location is tucked away off the main road. It may be helpful to have signs along Walnut street to help people not familiar with this area and better advertise the business and services. Hopefully the local regulations allow that for you.

LAVALE S. le

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Le client n'a pas laissé de commentaire.

Wayne Z. le

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Not easy to find the location. Uhaul website showed a wrong distance.

erik e. le

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Le client n'a pas laissé de commentaire.

helen a. le

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Very helpful, friendly, easy to work with.

bridget t. le

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When scheduling for the pick up the U Haul Representative never told me that i was looking for Glacier. So I assumed that i was looking for Uhaul this caused me to ride around in circles so when i called uhaul back a young man was very starcastic while helping me to find the place overall the Glacier Business was very professional and understanding so i gove them a 10.

JAMES B. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Le client n'a pas laissé de commentaire.

Philip K. le

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Very busy time of day for the location, but the gentleman came out immediately, was very kind and helpful and proceeded to check in the equipment. I was most impressed with the ability to get back on the road. Great service !!!!

Christopher R. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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I dropped the auto hauler off after hours - that's why I selected Not applicable. But everything was fine.

STEVE D. le

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The location was hard to find.

Daniel D. le

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Bag of rotten trash was left in the back of the trailer. I was too far away to return the trailer for a new one and should have looked inside before pulling away. Trailer smelt like a rotten bag of trash.

Gary Z. le

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This location is invisible from Route 13. Go north on Route 13 over the Railroad overpass and first right turn.

Kevin M. le

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The place was very hard to find, even using gps. Dropped it off on Friday at 3:30. I called for directions but got voice mail. Eventually found the place but there was no one there. Unhooked trailer and left it. Called and left a voice mail that I had left the trailer and to call me when they got the message but they never did.

Krishna E. le

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The website showed me the u-haul pick up location as Carpenter road, Wilmington, DE but I was asked to come to above location once I went to carpenter station road. The person said he will change the drop off location to Blue Bell, PA but he never did and I had to drop it to Norristown, PA 19401 which is 7 miles from Blue Bell, PA. This lead to me driving more miles than allowed and I ended up paying more money than I could have. The person from 810 S Walnut St location was supposed to up the drop off location which he never did and also update the allowed mileage which is never did on the contract.