Le client n'a pas laissé de commentaire.
doug m
Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Interior was not clean. Evidence of pet soiling windows and seats in interior. Also, it took us quite a bit of time to complete the walk around and we were kicked out of program with no easy way to restart !! Attendants didn't know what to do next and said it 'didn't really matter anyway. We did save pictures of the truck though as backup as we believe it DID matter.
Kathy TCool rental facility.
Jonathan EThe service was Fantastic and very prompt it really helped me out of a bind and was fairly reasonable for the hour I needed the truck
Carolann RThis was easy to rent in a last minute decision we made. Our friends even did the same a few hours later because we were traveling to the same event. Thank you for an easy, inexpensive rental!
JEFFREY HThe location was just fine, but the uhaul app is really very user unfriendly! It definitely needs some work! .
Elaine MWhat I was charged and what it reflected i was to be charged when I booked the truck was almost double!!!!!!!!! Horrible customer service.
Katrina DThe side marker lights at floor level might be legal, but they don't help me as the driver to locate and check the trailer in the dark. Please add side markers at roof level too. Merci.
FRANCIS MI've been doing business with U-Haul (Glacier West) for well over a decade and they've never let me down or done me wrong. I'll be back.
JOHN CVery personable and professional staff. Very helpful. Well maintained and clean. Quick, easy access.
doug mThe young lady who took my return was very friendly and polite. She was very busy when I arrived, but still made sure to thank me wish me well.
JEFFERY HGreat service and lots of space to get and return the trailer. The best experience I've ever had at a U-Haul.
KENNETH RAbsolutely nothing Emma is a great employee. She is great to do business with.
Chris WThe staff was so helpful and the trailer we rented was in excellent shape and REALLY helped us. Merci
Veva WStabilitrak light came on which made it so I couldn’t read the odometer at the end to know how maby miles I drove.
Jennifer KWe had the nicest quickest drop off which is so helpful since we were very tired after the long move.
Linda NReturned truck after hours. Easy process.
BETHANY MTimely and courteous.
FELIX SMaybe wash the windshields.
Kim SGreat service. Online reservation went great and pick up was about 5 minutes and I was on my way. 10 outa 10 good job
Dustin GExelente Service!!
Jose JAlways a good experience here
BRIAN CI dropped off the car tow Dolly on a Sunday when no one was around. I was so glad that I could drop the tow dolly off even though the business was closed.
AARON GYour regional online checkin is cumbersome to say the least. I kept giving you contact info for a trusted contact for you to check with and then you would deny due to adding that name to the contract. It took 45 min to finally get the code and lock instructions. There has got to be a better way.
Gina BRien
Chris WWhen you can't call and speak to someone it makes it difficult to have a good experience. Calls are never answered or returned and you are directed to call an 800 number. So annoying. I always have to go to the office to rent!!!
Marilyn TAttendant was very polite and knowledgeable. Helped me check the lights and wiring.
MELISSA GExcellent service à la clientèle
Gilberto SGreat location and service
Leslie HWould rent again! Friendly and professional.
Chuck AGreat staff!
David LDropped of on Sunday. Used drop box.
RALPH RGreat service and easy and nice facilities. I'd definitely recommend.
Christina GGreat service and speedy.
LLOYD DComments above.
Alan SThe young lady at the service desk was very professional and helpful to me to rent a storage unit on-site so I could empty and turn over the 5x8 trailer to Glacier West upon my arrival. She was very welcoming.
GREG SI rated the equipment as "NO" because of the overflow issues when filling up. I called the location to let them know that the overflow system activated at 3/4 tank and spit fuel out all over me, and the ground. Other than that, the location was easy to get in and out of, the truck was ready for pick up and staff that was on the day I picked up was Excellent.
vince aThe young woman, Emma I believe was excellent. Very professional and personable. The rental process was handled perfectly.
Kevin VGreat job Great guys
Nora mnothing
CLAY JBoth gentlemen at the counter were energetic, helpful, and personable. They were also highly knowledgeable. It was a rare service industry treat.
Lara HUnloading crew was exceptional. Polite and very hardworking. Ricardo and Matthew!
JOHN ZVery helpful staff!
DAVID LGreat service!
DAVID GThe trailer was not inspected prior to or at the time of hookup to make sure all lights wo rked. The only working lights were brake and turm signals!! When it got dark the person who was towing the trailer, refused to continue without funning lights on the trailer, we had to drop the car in an empty lot and the car got impounded!! How will uhaul make this right??
Eric RThe guys at Glacier West Uhaul were extremely helpful and friendly. They set me up with a multi-day rental for a car trailer. Everything worked well, and we will be back!
Daniel HIt was super hassle free and pretty inexpensive which makes me want to use them again.
Katelyn OGreat experience. Easy in and easy out for a car towing trailer.
PAUL HNoted the gas gauge was only at 7/8th when I picked up the truck despite the paperwork indicating "Full". Went back into the office and the clerk assured me that the tank was full (i.e "that is how a full tank is displayed on these gauges"). Not 100 % believing her, I went to a gas station around the corner and put 8,8 gallons into the tank. Also noted some mildly concerning mechanical noises from the truck. The clerk took it for a test drive around the block. She assured me that some of the trucks make that noise and that they haven't had too many problems. I took her up on her offer to swap me into a different truck and had no issues with the move. Of note, on the paperwork for the 2nd truck, the fuel level was correctly marked as 7/8th of a tank. My distinct perception from this experience was that it *may* be policy (or just a common practice) to over-state the contents of the fuel tank to customers. While I was refunded for the fuel I put into the 1st truck, I do feel there was an attempt to deceive me.
DAVID AOutstanding customer service by David C.Cuevas and Emma Shroeder.
ROBERT Mat every point the staff at this location exceeded my expectations. The process was smooth, and their communication was outstanding. The proper way to use the equipment and the important safety details were conveyed clearly. I would give this location and its staff 6 stars if that was an option.
Alicia WThey made it easy to drop off trailer.
DAVID PPerfect service
Grace E