Fantastic performance
Marie B
Customer Reviews for Global Mail & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Your equipment sucks and using the app feels like taking a test
ANDREW FI was charged extra for 2 gallons of gas , and I had put in 4 gallons for a 30 mile use.. That is fraud. I will put in negative online reviews for uhaul and this location shortly. My total charges were $20 more than estimated at the time of the rental and I didnt use any extra miles
CHRISTOPHER KAnthony was very unprofessional, rude,disrespectful I tried as him questions he just talked over me, he told me that I could go somewhere else for business, and told me to leave. Worst experience I have ever had at U-Haul. I chose the wrong location when I made my reservations, but I decided to move forward with this location.
MERESA FVery efficient process
MARCEAU UGreat cust service
THOMAS BExcellent
ADEDAMOLA SGreat job and very clean truck
SAM OIt worked, better than Mid Gard storage
Donald BGreat communication, informative, and friendly personnel.
EDWARD RWas just fine
RONALD CI totally recommend it
YURIER SVery friendly and easy process, nothing needed to be changed
William rThe owners are efficient, trustworthy, and truthful.
MARIE JGood service
JEFFREY PThey are very professional team
CARLOS GThe return site was indicated as open by UHAUL and by the locations google maps profile. It was in fact closed. I could not get wifi and had not downloaded the UHAUL app [I rent equipnet every few years so downloading an app should not be a UHAUL requirement]. As a result of the site closed, several hours trying to get customer service, then at home in a CHAT to get photos from phone to computer to UHAUL web page. Frustrating. I am still not sure if I was up-charged by UHAUL for after hours drop off even though I was in hours and returning early.
Paul JBe more knowledgeable and check your lock box occasionally. People don't always rent for 24 hours sometimes just need to move a few things. We dropped truck off 4 hours after use, dropped key in box and got charged for 2 days. Of rental and all fee's.
katherine eIt was a good location but the truck was not checked for defects. I drove from Naples,FL to Valdosta GA in nice weather with no problems. We left the next morning and when we got on the interstate it started to rain. I turned on the wipers and the driver blade was broken. Drove to the next exit and found a GM dealer who repaired it. An hour wasted on a long trip. Not a pleasant experience.
JAMES MThe people helping us were great.
Mark RI didn’t get her name but I picked up the van at global mail and ship in Naples she was amazing for start to finish Lisa
Lisa LThe owner is a great guy and he took time to walk us through everything. Great people and I would definitely recommend this location.
Laura AAnthony was so polite and helpful. I know he works so hard.
PRESCILLA BI have rented here before and the location is perfect. They were very helpful and professional and the price was fine. Will rent here again if I need a Uhaul!
susan GTruck was out of oil, so they asked me to put 3 quarts in and they would take it off my bill with the receipt. Horrible communication with final payment. Was told I would be contacted before the card was submitted (I had a few final balance questions) They didn't call back but the did run the card.
DANIEL EThe service and persons working there were friendly and very helpful. Would recommend them because of their friendly and helpfulness.
Diana DThe guy who helped me was Fantastic!
John LThey don't have a barcode to scan only a QR code that does nothing and the facility is at the front of the strip mall while trucks are around back. Messaging/signage would help to make this easier.
Joseph GAnthony took care of everything, thank you
Paul HI rented the vehicle for 4+ days. During rental period, it rained one day; the roof of the truck had a severe leak. Everything inside was sitting in water. Also, I rented the vehicle for 4 days, and less than 1,5 additional hours. I was charged for 5 full days.
THOMAS WTruck was nasty. No ac. And overpriced
Cristian HEasy check in check out convenient location great communication with me great equipment owners of this location are friendly helpful and professional it's a small U haul affiliated place with packing and shipping, signs , boxes, easy to park in front while renting a truck please use them instead of the big Uhaul locations if possible they only have a small inventory and I was surprised they charge 99 cents a mile but otherwise it's a greart place
Thomas RNothing. Great experience, close location, and easy to rent.
Carla WThis place is great, the guys that works there are very nice. Great location fully recommended.
Biagio DOne of the cleanest UHUAL I've visited. The customer service was excellent.
Blandine AThe man who I dealt with at the location made the rental process difficult. He was pessimistic and rude. He spoke to Us in a disrespectful manner. I'll never rent there again or recommend it.
Kerry TThe gentleman at the counter was pleasent to deal with. Will be back when I need another truck.
GREGORY AInclude all equipment that was ordered. Missing dollies were the difference between me moving alo e and me having to pay for additional movers.
Corey HYou charged me extra
Bojan Zit was a little hard to find... a small frontage in a strip shopping center with only a small sign on the window saying U-Haul.
Mark SLovely people Who own the store. Always kind and welcoming
Mary AStaff was excellent.
Calvin DContinue making each guest feel important. Global mail and ship does this!!!
Mary RThe people who own this location - are just wonderful - always friendly and kind.
Mary aI received no blanket's I ordered them the gas was on a quarter of a tank. So I had to go get gas. Filthy describes the truck. No ties for the dollies. So that trashed around when I drove the AC blower was not working. So AC was not working right .Some old lock that was very hard to close. The truck sounded like it was about to break down any moment. No windshield wiper fluid. What a discussing experience. They wanted me to back in the truck in this tiny space I refused and let them do it. Horrible experience they should not be allowed to rent uhaul trucks.
Janice GExcellent service with easy online check in. I highly recommend UHaul and “Global Mail & Ship” is truly the hidden gem in Naples, Fl.
Lorraine HVery nice lady !!!
Joseph FI don't remember her name and I apologize for that but the woman who helped me that Saturday morning was amazing! Some of the best customer service I've ever experienced anywhere. It was so good I'm going back in a few weeks to rent from there again. I really hope she's working.
TODD ZOn line reservations confusing. Fuel charges attempted even though I added more gas than used.
louis wU-haul needs to stop allowing rental on line when they can't provide the equipment. The day of rental I was called and informed the truck wasn't available. They found a truck finally but at a different location which increased my travel distance and time. I needed an appliance dolly which I order in line but was told that none were available. What's the point of ordering on line when the pick locations use a first come first serve system! Very upsetting and stressful. Cudos to the people where I picked up the truck for doing the best they could to help me.
Robert MThe people Who work at global Mail and Ship show what real customer Service is about.
Mary RWay overcharged for gas!!! I drove 20 miles. Put 4 gallons in. They charged me an extra $20. Does the truck get 2MPG???? Service was great
Joseph FCharged $25 to clean truck which was clean and blankets folded when returned. Told me the $25 fee is minimum charge for everyone. Did not inspect the truck with me at time of pickup. Was raining when picked up.
Robert WTruck I rented was not available on the pick up date. Was sent to another location where the truck size I rented was also not available. The location I was sent to didn't open for an hour later then the original location so I waited for it to open. The truck I was given had less than a 1/4 tank which meant I had to immediately gas up which put me even later. I was to,d I would be given a discount for my troubles but that didn't happen either. That's why you earned a 1 star
Michael DThey did a very good job
Souzana KIt was fine
MATTHEW RExcellent costumers services, English and Spanish speakers for those like me that feel more comfortable, great experience!
Monika RThe place I picked up from in Naples Fl was amazing . Went above and beyond .
Kerri W