Good desk service. Truck was not clean. Steering was not aligned. Brakes were dangerous.James M.
Customer Reviews for GMMG Enterprises Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Miami, FL 33193
(W Of Turnpike On Sunset Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 7h pm
- Sam : 8h am à 6h pm
- Dim : 9h am à 4h pm
Heures d'ouverture spéciales
- 7/4/2022: 9h00 am à 4h00 pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Patti R.
Le client n'a pas laissé de commentaire.Virginia E.
Le client n'a pas laissé de commentaire.Mauricio M.
Le client n'a pas laissé de commentaire.Jose R.
Vehicle A/C was not cooling the cabin, missing the temperature control knob.carlos A.
Le client n'a pas laissé de commentaire.Isabel A.
Le client n'a pas laissé de commentaire.ROSEL T.
Lo MÃ¡ximo 🙌 👏Jassiel C.
Le client n'a pas laissé de commentaire.Orlando G.
Customer service is excellent; you have nothing to improveMONICA H.
Everything was wonderful.fully satisfied with the service..Michel M.
Le client n'a pas laissé de commentaire.wilfred D.
Le client n'a pas laissé de commentaire.Osmaro V.
Le client n'a pas laissé de commentaire.SERGE M.
Le client n'a pas laissé de commentaire.HERIBERTO A.
Great service thank uALFREDO V.
The app was incredibly frustrating, not accepting pictures or losing progress during the check in check-out. Location doesn't have a drop box but rather a hole in the window to throw it in.Bryan G.
excelente atencion de la chica de recepcionMIGUEL M.
Cargo truck was somewhere far away in the parking lot. The lock on compartment 3 did not match the word lock, turns out they switched 1 And 3. Hours and availability weren't accurate. Took me like 45 min to do the check in with glitches and bad signal. However staff was helpful and the after hours pickup and dropoff was convenientBryan G.
Le client n'a pas laissé de commentaire.ANTONIO M.
It would be great if it were possible to return the equipment in the place where you have your destination. In my case, I have to go back to hiring location to return it. That saved my day, but cost me a lot in time & money.JOSE M.
Le client n'a pas laissé de commentaire.jorge A.
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.jesus C.
Horrible costumers service.Alain G.
Le client n'a pas laissé de commentaire.Nelly D.
Le client n'a pas laissé de commentaire.Nestor G.
Le client n'a pas laissé de commentaire.Daniel F.
Uhaul needs to fix its app. When I tried to submit a photo of the mileage and gas. it would not go through. Luckily, GMMG was able to closeout the rental.Natasha P.
Le client n'a pas laissé de commentaire.Juan P.
I have yet to be satisfied with services offered by community dealers. I only do so if there are no other options within range. They are tucked away in busy shopping centers and the units are behind somewhere by trash cans in alleys. The equipment is usually dirty outside and tie downs torn, etc. No comparison with the corporate stations. Terrible!ARMANDO F.
Le client n'a pas laissé de commentaire.Elio R.
Le client n'a pas laissé de commentaire.ERNESTO M.
Le client n'a pas laissé de commentaire.Nicolas S.
Todo bien buen trato al clienteflorentino D.
Excellent experience, the truck was clean ran extrÃ©menlo well. Recommendmichael D.
The staff was very A professional ain't not willing to helpDEBORAH L.
Very responsive, professional, very easy transaction!! Will be back for any other truck rental needs. Thank you!!crystal A.
Le client n'a pas laissé de commentaire.Carlos S.
The gentleman who helped me with checking in and provided the vehicle was friendly and professional, and I really appreciated that. My concerns are about returning the vehicle. It would be helpful to have very clear, written instructions about returning the vehicle. But this is something U-Haul as a company should improve. Instructions need to be very clear and very easy to find, very obvious. U-Haul needs to improve the website and needs to provide each location with clear written instructions so that each customer who walks in will see the instructions. When people are moving, we are usually in a hurry and stressed out. So it would be best to try to make instructions very clear and easy to understand. I think that it worked out, but I was worried because I didn't find out until it was too late, that I could have used my phone to return the van by taking photos of the odometer and fuel gauge. But that is something that U-Haul as a company should improve, starting with the website. It's not the individual dealer's fault I think. I also really appreciated the customer service rep I talked to on the phone about my questions, she was nice and helpful.Rosibel R.
Le client n'a pas laissé de commentaire.WILFREDO F.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Alexandria H.
Le client n'a pas laissé de commentaire.JOSHUA A.
Como siempre GENIALESAndres G.
There needs to be an option or way for customers to know, PRIOR to renting, if the authorized dealer doesn't allow for u-haul truck returns to other locations. So, to whomever reads this, GMMG Inc on 152nd & 72nd ave DOES NOT allow truck returns to other locations. Their truck was in poor condition mechanically, still had some leftover garbage from whoever rented it before me, and I recommend earplugs as none of the weather stripping on the doors work. 8 hours of Non Stop whistling and roaring road noise. The cherry on top? I returned the truck a day early and was still charged for the day I didn't use it. Terrible terrible service. Never going there again.Armando R.
Le client n'a pas laissé de commentaire.GERMAN G.
Le client n'a pas laissé de commentaire.ericson C.
Carolina was awesome. She is very helpful and I am always in/out in no time. MerciJesus R.
The lady who assisted us is excellent. Excellent service à la clientèle. Thank you! Gloria SanzoGloria S.
Good serviceJULIO G.
La persona que me atendiÃ³ al momento de entregar la unida quiso pasarse de viva es una grosera ni deberÃa de estar en atenciÃ³n al pÃºblico aparte el camiÃ³n que me dio no servÃa ne dejo votado y encima me querÃa cobrar demÃ¡s la gasolina cuando yo le puso mas de lo que tenia cuando me lo entrego asÃ que no la recomiendo esa direcciÃ³nJose D.
I heard this comment/feedback is going to reach the owner of this location, hopefully it will reach headquarters as well. Respectfully: By far, the worst experience l I have ever had with Uhaul, and believe me I have used Uhaul many times. I even rented from this location before. I was thinking to write a while book because my frustration and bad customer service i receive from the lady at the counter. I learned that she is the owner / operator of this location. BUT i will just list the facts. I arrived at time of pick up. I have reserved and paid over the internet. When I open store door, lady was on the phone, didnt bother to greet, and after a couple minutes or so, she gave me a key and showed me the direction to the back to go and pick up the truck reserved. I walk to the back, found the car. When ready to leave, I noticed the driver seatbelt was broken. I had to go back to office to exchange vehicle. When i mentioned issue to lady, her words were: " I dont have another vehicle like the one you reserve, so you will have to get a bigger (,more $) if you want" Not polite or professional. I had to agree to get a different truck of the one guaranteed ( i dont know if your policy says someting about not having the truck guaranteed),,, anyhow, i was provided with another truck, and i was told the contract was going to be sent to email. I only received first car contract. Next, the next truck provided was not the same as listed in the contract the lady gave us ( after several minutes waiting because she was again on the phone and helping other customers, ( even thought i was there early ( because everyone has their own schedule and time to be respected), and she gave us the key, no paper, no contract, no gas reading, no mileage. To finish the story, i was charged for mileage ( i rode probably around 8 miles) but of course the ending mileage was LESS than the starting mileage as well as the gas, BECAUSE I WAS GIVEN THE WORNG VEHICLE. Bottom line, this office shall have a little reminder of what a good customer service experience is about. Fulfill customers reservation, or do whatever it takes to make a customer happy, and at the end of the day, you will have a returning customer and not one that will provide bad feedback/word of mouth to family and friends. MerciAlfonso A.
Le client n'a pas laissé de commentaire.Lizzy D.
Rating 2 stars for previous experiences (where in-town and they were all ok) I rented a truck to drop it off on Cape Coral, and I told the person helping me I was moving to over there, I gave him the amount of miles and he knew that would be enough to comeback and drop it back in Miami, he still did In-town rental and I ended up having to return the truck back to this location and paying almost triple of what I had to pay. Ive done bussiness with them more than 7 times already, now they lost a customer. Just take your bussiness elsewhere where people do care for their customers.Hermes Ricardo S.
I have no complaints whatsoever. I have recommended you before and will continue to do so.Marcos G.
I love renting from this location. Staff is always professionnal, and very helpful. Keep it up! You are doing great.RAHJANI G.
Very goodERNESTO U.
Le client n'a pas laissé de commentaire.Ariel L.
The location is great and the attendant super friendly. Its my choice location so I go there several times per month for that reasonJesus R.
Le client n'a pas laissé de commentaire.Jorge A.
El camiÃ³n estaba limpio aunque tenÃa varios golpes y olor a sudor, la puerta trasera de la cama no funcionaba, el servicio fue excelente pero pase mucho trabajo para usarlo, entregue el camiÃ³n en la locaciÃ³n a las 7:35 pm de ayer 3/8/2022(mismo dÃa) Nadie lo reviso y me dijeron que dejara la llave encima del mostrador.luis P.
Le client n'a pas laissé de commentaire.FABIAN B.
disgusting and dirty with horrible smell.Beatriz T.
Le client n'a pas laissé de commentaire.Sonia M.
Nice peopleDayron M.
Le client n'a pas laissé de commentaire.Miguel G.
I always receive excellent attention in the reception officeANDRES G.
I dropped the auto transport off on 3/2. Still shows not returned. I was told that it is a system error. Still have not received the final bill for the truck or transport.Jon S.
Put more trust in customersWISTON A.
Le client n'a pas laissé de commentaire.julian V.
Le client n'a pas laissé de commentaire.Carlos D.
Le client n'a pas laissé de commentaire.Brian L.
Very fast check in, my vehicle was ready and in excellent conditions, return was very easy as well and no hidden charges, keep up doing great job.MAURICIO B.
Le client n'a pas laissé de commentaire.KATHERINE V.
Le client n'a pas laissé de commentaire.EDWIN V.
Poor uhaul partner/location who spoke to two individuals at the uhaul partner and both were extremely rude. I explained to them that it wax my first time using uhaul and was not aware that I could rent for an entire day besides the few hours that I originally requested. I requested to extend the use of uhaul and both refused stated they do not rent out for an entire day in that location and demanded we return the uhaul to the location. I quickly called corporate and got in touch someone in customer service that assured me we have the right to extend the use if I choose to which I did extended the use. The van and equipment we usable with no issues. The customer service for those uhaul partners were D- for poor customer service skills.JOSE L.
Le client n'a pas laissé de commentaire.CESAR M.
Wet professionalGEORGE F.
Le client n'a pas laissé de commentaire.HECTOR M.
Muy amables graciasMIGUEL S.
The agency have a wonderful customer service the people are very friendlyROSEMARY P.
Le client n'a pas laissé de commentaire.NELSON B.
Service was ok , they recomend me insurence .FERNANDO A.
Le client n'a pas laissé de commentaire.Stephanie M.
I rent for a couple of times there .the truck are looking for it available.attention there is okay ThanksCARLOS R.
Le client n'a pas laissé de commentaire.Raul G.
Le client n'a pas laissé de commentaire.MARY P.
Excellente expérienceMICHAEL H.
Le client n'a pas laissé de commentaire.ANDRES G.
Equipment was newer and well maintained and the cargo rode very well with hardly any movement. Also, I appreciated that it had a full tank of gas at pickup, as well as the range of the vehicle. It all made the whole experience better.DWIGHT B.
. Staff were friendly, helpful and professional.BOB B.
Made a reservation almost 2 weeks before the date and the store told me the day before the pickup of the rental I had to change the location of the drop off which made me pay for the extra mileage.MONICA M.
Le client n'a pas laissé de commentaire.Roberto H.