No one was there doing open hours to assist with pickup and the app doesn't register location well. Took an hour to virtually pick up over phone after coming back from home.
Dashiqua C
Customer Reviews for Golden Bear Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It was good… no complaints
Taneka GWe found Golden Bear Storage to be fast, friendly, and very professional in assisting us with our U-Haul rental. If you are in the market for a U-Haul rental, this business is the best!
Pattie TThis owner was very helpful and accommodating. This location is a lot better than the one on North Street. Don't go there, there's no parking, but Golden Bear is convenient!
Virginetta CEverything was great.
Marcus DI was charged a $33,25 for a mistake the Decator location made. I have the picture from the pick up. The Talladega office will not return my call.
veronica mNot good
Abbie HVery helpful and went above and beyond to assist with our rental
Cindy HWe were told that we were way over charged by uhaul.
Alan FI reserved a 10' for 3 days and they told me it was a "courtesy" truck that was not rented over 4 hrs per/day, so I would have to return it by the following morning and re-rent it to continue using it. I opted to only use it that 1 day/night,and then reserved a 15' from another nearby location for the late afternoon the following day. There were TV remotes on the driver side floor that I turned into Golden Bear, and the back wasn't swept, so I had to sweep it before I could load my stuff. Then Golden Bear charged me a cleaning fee when I swept it after I used it. They also charged me an after hrs fee - I had the10' truck rented for 24 hrs, and returned it that night, around 10pm. I also never signed the contract since he couldn't get his printer to work. He never mentioned a fee for dropping it off late at night, even after I asked where the drop box was. I was charged $45 in fees that I am disputing, I was literally double charged! I DO NOT, AND WILL NOT, RECOMMEND GOLDEN BEAR!!!
Kimberly WTruck Share online was very slow and missed steps. I had to call for a code. I never got to do the initial steps completely and it was an inconvenience having to wait on approval!
TaQuisha MGreat Friendly Service!!!! Highly Recommended
Sherry TMake sure airbag light is off and tires balanced and aligned. My trip was short I wouldn't want to drive the truck I had a long distance.
Donald Sthe online process needs work, had trouble with return did not want to go through had to end without finishing
Rickey RNot a thing
Mary RRien
ROBERT RI just wished there was a better communication process. It appears the team may not have the human resources to answer phones.
MACIA H | Expérience généraleProvide the services that you promise during reservation and take care of the trucks
Samantha OCheck the trucks to make sure the are road ready my truck had the abs light on brakes did not work properly and the truck bounced all over the road the windshield wipers needed to be replaced and the truck needs an alignment it pulled to the right hard
Russell CGreat customer service, clean equipment, friendly, fast and professional. Best in the area.
Doug RThey were closed
Vicki COnly one thing that could've made this easier on my father and myself, we were picking up a car hauler and the lot is dirt and gravel which means the ground gave way some while trying to hook up the trailer to the truck. If they would have it paved or even some solid 6" 4"x4" blocks to put the tongue on when dropping off, other customers (myself included) wouldn't have any issues at all connecting.
Brandon Bthis was my first time ever using UHaul services and I was pleasantly surprised: no long lines, no waiting, knowledgeable staff, clean equipment, etc. I would not hesitate to use this facility again for my needs. Merci.
MITZI WVery nice people . Thank you
JOHNNY DStop booking uhaul to business that are closed I wasted gas time and money going around town. I pray I never need your services again
Latoya PExcellent service à la clientèle. The check-in and out process was very smooth.
SYLVESTER HNo one was there and there was no key drop off box. We spent 20 minutes in their parking lot on hold through the 800 number to figure out what to do. Finally just left the keys in the most secure location we could find. I will never rent from you again. I'll pay 5 times the amount to rent from a real professional company next time.
DAVID G