Customer Reviews for Golfcrest Hardware
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

Avoid renting U-Haul from this place. It will scheme and take your money like its in a third-world country. I rented a fifteen foot moving truck from here to help a friend move, returned it eight hours later, after hours, and dropped the key in the night drop box, as instructed by the store personnel for after-hours returns. It could not have been a more straightforward and issue-free rental transaction. Then, three days later, this store charged an additional $99,65 to my credit card, with no apparent reason, on top of the full and proper amount I had already paid. Upon inquiry, I was informed by the store manager that I had NOT returned the truck eight hours later but had kept it for three days; that the truck was absent from his lot for three days, that his system and records COULD NOT BE WRONG, and that HE WOULD NOT REFUND THE $99,65 This is ludicrous when the truck was absolutely returned to the store lot eight hours later that any video surveillance would confirm, and when his system, or any system, can be wrong that rely on human input of observed facts, as a rental/return operation obviously does. This store simply conjured up facts to charge an additional $100 to a customer's credit card number to exploit the situation and then takes the position to force the customer to have to fight hard to get it back, resting on the belief they are too busy or too tired to follow through. I cannot be the only customer this happens to at this store given the simple and routine nature of my rental and my 100 % compliance with renter return obligations, but I will be one to fight it. . AVOID RENTING FROM GOLFCREST HARDWARE LIKE THE PLAGUE!

Évaluation :

4

Service was good!

Évaluation :

1

Your company can improve by first making sure the quote given when placing the reservation is the same when picking up rental, because I was given the amount I needed to provide when arriving for pick up but it was more expensive once I actually was in person and that is false advertising.

Évaluation :

5

Exelent

Évaluation :

3

Not really clearly designated WHERE to return the truck. A staff member saw us pull into the the lot with the Uhaul "Moving?" sign and one other Uhaul truck, but was more interested in locking the gate to the nearby entrance. No one waited to make sure we were straight, to advise if we were in the right place. The business was literally closed within the 15 minutes it took to complete the online check-in.

Évaluation :

1

I had a hard time returning the vehicle and I could not figure out where to drop the keys off. Hopefully everything goes alright

Évaluation :

5

Good customer service really helped me out

Évaluation :

5

Nothing to be improve every looks good!!

Évaluation :

1

Vehicle was filthy inside and out. Driver side door had to be slammed in order to be closed all the way. Had to stop just after pick up to wash windows and mirrors so the vehicle would be safe to drive. Will not rent from this location again.

Évaluation :

5

The owner (Harry I believe is his name) and his staff always redefine what customer service is all about. Prompt and courteous, and always willing to go beyond. Salute to a well oiled machine running up at True Value Hardware on Telephone Rd.

Évaluation :

4

She inspected the truck up and down including Questions about oil temp and behavior of the unit on the Road .she I would say very into checking the egiopment and operation of it.

Évaluation :

1

I am not sure of workers name , he is a bit on the heavy side , going bald , with short hair .. Well he is so rude ! First of all , he doesn't greet everyone coming in , he doesn't smile at all , he has little patience , seems to be in a bad mood and like he wishes he was somewhere else than at work helping customers .. He is not someone you want to ask a question to , talk to or even be attended by him! I heard when he answered the phone to a customer and he is just not polite and blunt with an attitude! Would not rent Uhaul from there ever again .. And obviously would recommend others to just go somewhere else .. The other workers seem nice , polite , and some even very knowledgeable about what is in the store and are so helpful!! Plus Uhaul van given to me the door handle in driver side was defected and would open! As in i had to climb from passenger side to slide on down to driver side! When i wsnt in and told them the problem before i took it the chunky guy "so what do u want? Are u not gonna take it? Bc i can refund you ur money and u go somewhere else!" So f*in rude i swear! I couldn't go nowhere else bc i was running on a time limit and plus i had scheduled this a day before .. Just NO !

Évaluation :

5

nothing it was easy to make the reservation and pick up the truck the lady that helped me in the hardware store was very nice and prompt

Évaluation :

1

The person assistant was good person but it challenging to manage the front desk with hardware customers and to help uhaul customers.. this delayed my schedule and caused me extra money with the movers

Évaluation :

5

The girl that helped us was so nice and sweet

Évaluation :

5

I checked in online and when I arrived the truck was at the location, ready and clean to go, I had no issues and the guy was very nice and informative.

Évaluation :

1

While UHaul is a very reputable organization, their independent authorized dealer, Golfcrest True Value Hardware, 5206 Telephone Rd., Houston, Texas 77087 is horrible at customer service. I did everything subscribed for a customer from reserving the truck to confirming on line. When I arrived, I still had to go through the check-in process and the owner was very rude. When I told him that I had confirmed check-in online that I wouldn't have to be in the store long, he said, "If you don't want to wait, you can go somewhere else". How rude. If I could have waited another day, I would have gone somewhere else. I will never patronize that location again.

Évaluation :

5

The only issue was that the previous user did not sweep the truck before returning. Other than that, the service was good and the people were nice.

Évaluation :

5

very good service

Évaluation :

4

I was charged for the dolly that I did not use. The dealer claimed that the tag was cut or broke. They admitted dolly was still standing. If the tag and integral strap were cut, that dolly would fall over.

Évaluation :

4

Make sure the cab does not smell if cigarettes/smoking and that no roaches are crawling around in the back cargo.

Évaluation :

5

Keep up the good work

Évaluation :

1

OVER CHARGE - Rented car trailer for one day and returned same day $49. Gulfcrest submitted to Uhual 7 days rental for an additional $300.. When I received my credit card statement, I called Gulfcrest, they said it was a mistake and would correct it, they did not, I kept calling for 45 days but they did nothing. I finally contacted Uhaul corporate, they corrected my billing and credited my credit card. Go to an honest dealer.

Évaluation :

1

The manager at this location was very rude and unfriendly, never again would I go to this location.

Évaluation :

2

See above

Évaluation :

4

Check overhead door to make it works. I had to use a second vehicle and waste twice the gas to carry small items so they wouldn't fall out the back.

Évaluation :

1

be more organized..

Évaluation :

1

They didn't have the truck we ordered so we had to take a bigger truck, we had just flown into Houston to pick up the truck, load it and then drive to Bountiful Ut. I didn't have time to argue . this cost me an extra $300 plus additional fuel over the 1400 mile trip. this should not be a U-Haul location

Évaluation :

4

all ok

Évaluation :

1

I would not ever use U-Haul again. This back to back timing gives no room for delays this incredible $100+ charge all of it this U-Haul experience was crap never again

Évaluation :

1

They need to remind the customer not to leave their vehicle inside the parking lot. I left my car in the parking when I returned the Uhaul back to pick up my car i found the gate clossed and I couldn't get out my car. I have to call a taxi. I was so mad I have to call out from work. Was my bad experience ever.

Évaluation :

3

Was not my ideal pick-up location

Évaluation :

5

Nothing. Very friendly and polite people.

Évaluation :

5

Excellent job!

Évaluation :

5

Service with a smile every time

Évaluation :

1

I ended up paying 200 .. it was super expensive . Web site says 60 usd

Évaluation :

2

The parking lot where they keep the U-Haul trucks and open trailer it's on the hill full of big rocks it's hard to get you a vehicle up the hill and connect your the trailer to your truck

Évaluation :

2

have someone there that nows how to rent .i had a reservation and it took 1 hour 10 minutes to get contract completed.

Évaluation :

5

Adaptadores para las luses , nesesitas tener eso disponible para todo veiculo

Évaluation :

2

No one let us know about the process to return the unit in a 24hrs u-Haul. Actually, we call to the number to know what location we are going to use and gave me one 20 minutes far from my location when we have other close to us.

Évaluation :

2

My only concern was there was no drop off box. The lot with the trailers is not even the same address. I was not 100 % sure I was doing the right thing in just leaving the trailer. A sign or a drop box would help.

Évaluation :

2

Truck was absolutely covered in bugs, and the windshield wipers and fluid didn't help at all. Additionally, the service at the store was slow and took forever even though I'd filled out all the information to make the checkin "faster" and returning the vehicle took forever too.

Évaluation :

1

Staff was rude. They did not have a dedicated uhaul counter and the cashier (nice) did not know how to accept the return. We waited over half an hour before my husband finally got rude in return. We were told to just leave it and our phone number and they would take care of it later. WORST Uhaul experience ever!

Évaluation :

4

When I made the reservation on line, I was sent to one location and then the reservation was changed to a different location. It would have been nice to have the information right when I made the reservation.

Évaluation :

3

I was a little late and my reservation was cancelled. The rep at the location figured out a way to get me a truck

Évaluation :

1

The overall experience was horrible. A corporate reservation was made and a confirmation number given and then UHaul lost the reservation. Chris had to wait for an hour in one location then was sent to another location across Houston to pick up the truck and car hauler. UHaul did not do anything to make up for THEIR mistake. Very dissatisfied with the service.

Évaluation :

4

Very good reception

Évaluation :

4

Great experience

Évaluation :

3

UHaul website said this site had 24 hour drop off service. I went over there at 8pm and they were closed so had to go back next morning. Need to update ur website.

Évaluation :

1

I was scheduled to pick up a truck at 8:30 AM. The owner, who had the keys to the truck, did not show up to the store until 1:45PM. This made me late to meet my movers and costs me a lot more money. The staff at the store attempted to call him MULTIPLE TIMES. We he did answer, he told them that he was on his way and coming from home. Staff said he lives about 30 minutes away. Eventually he stopped answering the phone when his staff was calling to see where he was at and instead he just showed up HOURS later. Once the owner got there, he did not know how to write the uhaul contract up. This was an awful experience and I will tell as many people as I can not to rent though them.

Évaluation :

1

I made online reservation to pick up at Gulf freeway. Went to pick up during rush hour and was sent to another location. I drove to pick up and waited 40 minutes and never established a drop off. I go to drop off and I was charges $40. I should have the $40 back since my pick up was wrong?

Évaluation :

3

clean the trust please

Évaluation :

3

Initial experience was fantastic, for the young lady we worked with I believe her name is Diana, was extremely personable and courteous. When returning, we had to wait 20 mins before someone was able to help us. They were nice after we were helped, but the waiting was a bit much.

Évaluation :

3

The cashier was great! The store manager was rude and not customer friendly. Store did not have dolly for the move. Uhaul corporate very rude and not helpful. Told I could either go to yet another location for dolly or just cancel the whole order even though my order had been transferred twice before. No one helped me connect the trailer to my truck or offered. Overall poor experience.

Évaluation :

3

I was in line waiting for one person in front of me to be checked out. When the person was finished the cashier said she needed to check out everyone before she could help me. After the line died down she got on the intercom and said I need personnel for a Uhual delivery. Poor customer service. The man who assisted was very helpful.

Évaluation :

3

More involvement in the original process. The truck needed to be inspected for damage and I should have been told by a member of management.

Évaluation :

1

This poor score was really not a U-Haul problem, rather it was due to the poor customer service provided by the True Value Manager. The employee at the register was having issues with the computer she was using, and she said she needed to get the manager. She took my credit card with her and walked to the back of the store. As a person who has had 2 incidents of someone fraudulently using my credit card number, this concerned me. The manager came out and tried to take my payment, but was still experiencing computer problems. So after a number of attempts, he started writing my personal credit card information on a piece of paper. When I asked him what he was doing, he said I'm going to try it again in an hour. I said no, that's my personal information, please give me that paper. He began ripping the paper up, and I said what are you doing? He said I'm going to rip it up and throw it away. I said no, give me that paper, and he said no I'll just throw it away. So I took it out of his hand. He then said well you'll have to pay in cash then. I didn't have cash on me, so I said I'll just go to the bank and return. As I was going to my car, the manager came out and said your payment went through. I said OK, I'd like a receipt. He said I emailed it to you. I said I'd like to get a printed receipt, he then yelled, I already emailed it to you! This guy was completely unprofessional, with no customer service skills whatsoever. Not to mention the fact that he would write my personal credit card information on a piece of paper that anyone could have gotten their hands on and used. Additionally it wasn't my fault that his computer was locking up, and that he wasted 20 minutes of my time trying over and over to get payment. Extremely poor customer service!

Évaluation :

1

Reservation was moved by Company and we had to drive by 5 other U-hauls to get there. They cab of truck was dirty and had food left over in it and a shoe. Air Conditioner went out for most of the trip. Worked intermittently after that. Worst moving experience yet. I was guided to only get a 17 foot truck and items did not all fit but could not find a cargo trailer. Drove with items in a of my vehilces.