Customer Reviews for Golfcrest Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

4

The young lady that did my contract did not remind me that I would get a text asking me to complete the pick up inspection of the rental truck. I did take pictures of the truck before driving off the lot but didn't see the text until I was home.

Évaluation :

5

I have to say that my experience went well and very transparent. All process and charges explained in detail and assisted me with grace and professionalism from the beginning to the time of drop off. Highley recommend this location.

Évaluation :

3

Get a printer for this location need a print out form for business.

Évaluation :

2

We were moving my son and had requested a truck and tow dolly at an actual U-haul facility a mile away and was confirmed they had the equipment. Then an hour before we were told we had to go to Golfcrest Hardware instead. We had movers line up and wasn't sure if we could make it back in time. We also were concerned about the tow dolly for our car. We watched the videos that we were told watch but asked if someone could help us. They "helped us" but when I asked about the chains they said oh you are missing a grommet so you can use that chain. They helped to put the netting over the tire but it wasn't latched down with the ratchet and after we had driven for about 5 hours we stopped and the netting over the tires was off and one was under the tire. We put the one on the passenger side back on and got to Texarkana and spent the night and went to an actual U-haul shop and Laura was able to help us. We couldn't get our car off the dolly because the battery was dead because the video said the car had to be in neutral but the type of car we have doesn't shut off unless we have it in park which we found out later we could keep the car in park and it would go down the road. We weren't able to jump the car in order to get the car off the tow dolly so we had to keep trying to pull and pull the strap out from under the driver's side tire and we eventually were able to get it out. Laura was able to help us with the nets around the tire and said that we could use the chains without the rubber grommet but she did put one on for us. (Had we not had that one chain on the car we could have had a real issue and would have lost our car) That was my whole point in going to an actual U-haul dealer so they could help us and ensure we had the car on the tow dolly correctly. We were so grateful for Laura and her help and knowledge.

Évaluation :

5

Super fast and friendly service.

Évaluation :

2

The manage could learn the system

Évaluation :

3

I was finished with truck last night and had to take it back. To my new spot because my car was locked in the parking lot. Also truck was dirty when I received the vehicle.

Évaluation :

5

The maintenance of the vehicle should be better. The uhaul was jerking real bad and need the fuel check cause it was drinking gas like crazy and I went up the street to put more gas in it. The uhual drive like some wrong with it

Évaluation :

5

Keep the inside clean

Évaluation :

1

When I rented the truck I advised the clerk that the truck was dirty and not to charge me please she confirmed that I let her know and I left I only run to the truck for 2 to 3 hours to move three pieces of furniture when I return the truck a few hours later The lady said there was nobody there to receive the truck so she just asked for the keys. I reminded her that the truck was dirty and told her that I filled it up to a quarter tank as I was instructed to. The very next day I received the receipt for the U-Haul rental and they charge me fuel and for the dirty truck. It was very simple to confirm that the fuel level was where it needed to be. They flat out lied and said it had half of a quarter tank I went over there and had to confirm the fuel with the manager Harry what's his name. Harry said that he apologized and that he would return my money but it shouldn't take me to have to go over there and waste my time doing his job. Furthermore hairy isn't trained on the u-Haul system you don't know how to process a return money. He depends on somebody to show up and returns and he takes poor care of the U-Haul equipment because the other trucks that were there were also filthy. I always rent from U-Haul as you can see in my record but Harry takes the cake

Évaluation :

1

I refueled the moving truck more then we received it with - they took the truck back and didn't say anything and then charged us extra for it. Very disappointed.

Évaluation :

3

I made a reservation online and receive the "that I was supposed to pay when I actually picked up the truck I was charged more than what the" said in my reservation very unhappy I was" d to pay $34 for 2 days for the 1995 rental and end up paying a $100

Évaluation :

2

The trailer was filthy, the brake lights and turn signals didn't work, I was driving it across the state and was hit with late fees after like two days, everything was below par. I never got a printed copy of my contact and the representative who called me and told me where to drop off told me that my requested drop off date was fine, amended it on my contract and never said there would be a fee increase. Bad overall. Would not recommend.

Évaluation :

1

Mauvais service à la clientèle

Évaluation :

3

Drivers tire had a nail all they said was if something happened to call road assistance

Évaluation :

3

Explain the return policy fully. I asked 3 times about the return and was told to park the truck and put the keys in the box and that's it. THEN I was charged for an extra day.

Évaluation :

5

Rien

Évaluation :

5

Love this place very friendly and helpful made moving easy on me

Évaluation :

5

Absolutely nothing. Love the service in its entirety

Évaluation :

3

Clean the truck and service the vehicle because the check engine light is on.

Évaluation :

3

The truck was Smokey, old cigarette smell. The gas level on the contract was off by a 1/4 tank, I took a picture to document it, refueled to the proper level & was still charged for the additional 4 gallons of gas

Évaluation :

5

The truck wouldn't start every time I stopped to get gas so I had to wait for people to give me a jump but most people didn't have jumper cables or just didn't want to help smh so I had to buy some and wait for someone who wanted to help.

Évaluation :

1

Avoid renting U-Haul from this place. It will scheme and take your money like its in a third-world country. I rented a fifteen foot moving truck from here to help a friend move, returned it eight hours later, after hours, and dropped the key in the night drop box, as instructed by the store personnel for after-hours returns. It could not have been a more straightforward and issue-free rental transaction. Then, three days later, this store charged an additional $99,65 to my credit card, with no apparent reason, on top of the full and proper amount I had already paid. Upon inquiry, I was informed by the store manager that I had NOT returned the truck eight hours later but had kept it for three days; that the truck was absent from his lot for three days, that his system and records COULD NOT BE WRONG, and that HE WOULD NOT REFUND THE $99,65 This is ludicrous when the truck was absolutely returned to the store lot eight hours later that any video surveillance would confirm, and when his system, or any system, can be wrong that rely on human input of observed facts, as a rental/return operation obviously does. This store simply conjured up facts to charge an additional $100 to a customer's credit card number to exploit the situation and then takes the position to force the customer to have to fight hard to get it back, resting on the belief they are too busy or too tired to follow through. I cannot be the only customer this happens to at this store given the simple and routine nature of my rental and my 100 % compliance with renter return obligations, but I will be one to fight it. . AVOID RENTING FROM GOLFCREST HARDWARE LIKE THE PLAGUE!

Évaluation :

4

Service was good!

Évaluation :

1

Your company can improve by first making sure the quote given when placing the reservation is the same when picking up rental, because I was given the amount I needed to provide when arriving for pick up but it was more expensive once I actually was in person and that is false advertising.

Évaluation :

5

Exelent

Évaluation :

3

Not really clearly designated WHERE to return the truck. A staff member saw us pull into the the lot with the Uhaul "Moving?" sign and one other Uhaul truck, but was more interested in locking the gate to the nearby entrance. No one waited to make sure we were straight, to advise if we were in the right place. The business was literally closed within the 15 minutes it took to complete the online check-in.

Évaluation :

1

I had a hard time returning the vehicle and I could not figure out where to drop the keys off. Hopefully everything goes alright

Évaluation :

5

Good customer service really helped me out

Évaluation :

5

Nothing to be improve every looks good!!

Évaluation :

1

Vehicle was filthy inside and out. Driver side door had to be slammed in order to be closed all the way. Had to stop just after pick up to wash windows and mirrors so the vehicle would be safe to drive. Will not rent from this location again.

Évaluation :

5

The owner (Harry I believe is his name) and his staff always redefine what customer service is all about. Prompt and courteous, and always willing to go beyond. Salute to a well oiled machine running up at True Value Hardware on Telephone Rd.

Évaluation :

4

She inspected the truck up and down including Questions about oil temp and behavior of the unit on the Road .she I would say very into checking the egiopment and operation of it.

Évaluation :

1

I am not sure of workers name , he is a bit on the heavy side , going bald , with short hair .. Well he is so rude ! First of all , he doesn't greet everyone coming in , he doesn't smile at all , he has little patience , seems to be in a bad mood and like he wishes he was somewhere else than at work helping customers .. He is not someone you want to ask a question to , talk to or even be attended by him! I heard when he answered the phone to a customer and he is just not polite and blunt with an attitude! Would not rent Uhaul from there ever again .. And obviously would recommend others to just go somewhere else .. The other workers seem nice , polite , and some even very knowledgeable about what is in the store and are so helpful!! Plus Uhaul van given to me the door handle in driver side was defected and would open! As in i had to climb from passenger side to slide on down to driver side! When i wsnt in and told them the problem before i took it the chunky guy "so what do u want? Are u not gonna take it? Bc i can refund you ur money and u go somewhere else!" So f*in rude i swear! I couldn't go nowhere else bc i was running on a time limit and plus i had scheduled this a day before .. Just NO !

Évaluation :

5

nothing it was easy to make the reservation and pick up the truck the lady that helped me in the hardware store was very nice and prompt

Évaluation :

1

The person assistant was good person but it challenging to manage the front desk with hardware customers and to help uhaul customers.. this delayed my schedule and caused me extra money with the movers

Évaluation :

5

The girl that helped us was so nice and sweet

Évaluation :

5

I checked in online and when I arrived the truck was at the location, ready and clean to go, I had no issues and the guy was very nice and informative.

Évaluation :

1

While UHaul is a very reputable organization, their independent authorized dealer, Golfcrest True Value Hardware, 5206 Telephone Rd., Houston, Texas 77087 is horrible at customer service. I did everything subscribed for a customer from reserving the truck to confirming on line. When I arrived, I still had to go through the check-in process and the owner was very rude. When I told him that I had confirmed check-in online that I wouldn't have to be in the store long, he said, "If you don't want to wait, you can go somewhere else". How rude. If I could have waited another day, I would have gone somewhere else. I will never patronize that location again.

Évaluation :

5

The only issue was that the previous user did not sweep the truck before returning. Other than that, the service was good and the people were nice.

Évaluation :

5

very good service

Évaluation :

4

I was charged for the dolly that I did not use. The dealer claimed that the tag was cut or broke. They admitted dolly was still standing. If the tag and integral strap were cut, that dolly would fall over.

Évaluation :

4

Make sure the cab does not smell if cigarettes/smoking and that no roaches are crawling around in the back cargo.

Évaluation :

5

Keep up the good work

Évaluation :

1

OVER CHARGE - Rented car trailer for one day and returned same day $49. Gulfcrest submitted to Uhual 7 days rental for an additional $300.. When I received my credit card statement, I called Gulfcrest, they said it was a mistake and would correct it, they did not, I kept calling for 45 days but they did nothing. I finally contacted Uhaul corporate, they corrected my billing and credited my credit card. Go to an honest dealer.

Évaluation :

1

The manager at this location was very rude and unfriendly, never again would I go to this location.

Évaluation :

2

See above

Évaluation :

4

Check overhead door to make it works. I had to use a second vehicle and waste twice the gas to carry small items so they wouldn't fall out the back.

Évaluation :

1

be more organized..

Évaluation :

1

They didn't have the truck we ordered so we had to take a bigger truck, we had just flown into Houston to pick up the truck, load it and then drive to Bountiful Ut. I didn't have time to argue . this cost me an extra $300 plus additional fuel over the 1400 mile trip. this should not be a U-Haul location

Évaluation :

4

all ok

Évaluation :

1

I would not ever use U-Haul again. This back to back timing gives no room for delays this incredible $100+ charge all of it this U-Haul experience was crap never again

Évaluation :

1

They need to remind the customer not to leave their vehicle inside the parking lot. I left my car in the parking when I returned the Uhaul back to pick up my car i found the gate clossed and I couldn't get out my car. I have to call a taxi. I was so mad I have to call out from work. Was my bad experience ever.

Évaluation :

3

Was not my ideal pick-up location