First, a new location was updated at 7:52pm at night farther out (~7miles). I did NOT request Mobile and scheduled for 9am when the store was open. The initial store had a truck but said it was not mine. ( hence checking my late evening email). I went to the updated location and he said I had to use mobile. I had to download the app while at the store, he had to call and get my information, etc. keep in mind that’s like 20 mins as I have to take pictures of the U-Haul, walk back to the store because while he said I had to use mobile, he do not have a #1 box per my code to retrieve the key. He said it was broken so he had to give me the key they I had to go back out and capture more information. This all took close to an hour. I was not happy and would not recommend this store in Oilville nor the store in Gum Springs. How can one require mobile when they are not set up for mobile. Store hours are not the same as pick up hours so how do I get a key that the store manager/ owner has because the box is broken. Wasting my time!!!
Mary H
Customer Reviews for Goochland Market Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was super easy, assistant was friendly
Ariel WImprove online booking. I had to call the 800 number to complete my reservation
CHRISTOPHER SThis was a nightmare…yes the vehicle was clean but the app and customer service was terrible. For the price paid it should never take 30 mins to drop off online.
Lisa WVery limited parking no clear signage. 1 truck and 2 trailers parked in the dirt next to a gas pump. My overall experience was horrible after pick up. I had to keep the truck an extra day due to the movers I hired through your website showed up 3 hours late. Putting 3 hours late to unload after a 5 hour drive. I have used U-Haul 4 times in the last 3 years and have never had an experience like this. I was charged a $150 fee for not return the truck on time.
Shawn HThe only thing I can state is I was charged for the dolly and did NOT have one on the truck I did expect one and we did need one too. This was a downfall. We had to drive to another location also, the location did NOT have the truck that morning so we had to drive further then expceted as well. I was not aware of this either. Customer service was nice on the phone and the gentlemen at the second store was nice too. The drop location lady in Buckingham was over the top nice though!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you!
Diana BGreat location and drop off. The UHaul website was down the evening I dropped off, so I couldn't complete the return on line. But I called the next morning and closed it out, no issues.
Roger PPick up was overly cumbersome and not clear, both the location and the N app process felt very difficult to navigate, most of the check-in happened ahead of time so it didn’t seem necessary to have the additional steps. The lockbox at the location was difficult to access and not near the trucks. There is no individuals there to help.
Christopher H