Évaluations des clients Goshen Road Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Goshen Road Automotive

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Glen P. le

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not location it was U haul system it self that mess up. called u haul was looking for a trailer at Coldwater location told me there was none available so I ask how about next day the lady told me none was available till year 2020 . then when I did get a hold of Coldwater was told all the trailer was for one way only, even though not being use now . The Goshen road location was great in every possible way

Timothy C. le

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Great place as usual, my hometown. You have thre fpr me and my fanily and friends foe years. Thanks for all you do.

Chante C. le

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Le client n'a pas laissé de commentaire.

deborah k. le

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Excellent service, I have used this location at least 3 times and prefer to go here as I always get great service and just what I need. I am able to get in and get out quickly and the staff are extremely helpful in getting me started.

Eric K. le

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Le client n'a pas laissé de commentaire.

Philip R. le

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Le client n'a pas laissé de commentaire.

Timothy R. le

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Le client n'a pas laissé de commentaire.

Renai B. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Francisco B. le

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Le client n'a pas laissé de commentaire.

Jerry R. le

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Not the most organized or eye appealing of locations, but they had what I needed and were very easy to work with. The equipment was available, clean and well maintained.

Paul D. le

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Place is fantastic!

joseph c. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

David R. le

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I will Never rent from your company again, not because of your goshen rd location, they saved my butt your coldwater rd facility is totally terrible, I will tell everyone and post on eery social media site I can think of bad words about uhaul this reply will fall of deaf ears for you dont care nor will you ever contact me again, you dont care, but you will feel the effect of my bad revues

Pamela B. le

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Great people. So kind and friendly. Vehicle was great. Easy check in and check out. Will definitely rent from here again when I need another vehicle.

Peter L. le

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Le client n'a pas laissé de commentaire.

Rodd B. le

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Location was unable to provide a printed copy of a contract. Discrepancy from what we were verbally told in a call from a UHaul representative was unable to be reviewed. Basically we were told ‘take it or leave it’

Glenda T. le

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I dealt with Emily from the Goshen location. After going over my bills I noticed that I had two identical charges from uhaul for the same amount. One on my debit card which they had on file from a previous rental (not authorized) and the credit card I provided them the day of pick up (authorized). I asked Emily to check my account for me and she stated that I needed my contract number since we are dealing w billing. Then I mentioned the two charges and she was quick to state (and talk over me) that I was wrong and only one card was charged. So why didn’t she need the contract number to make those claims, hmmmm?? Needless to say I called their credit dept and they confirmed what I already knew(I was double charged on two separate cards, one which was not authorized),which Emily denied (without looking into) and also told me I was wrong. Emily is incompetent, inconsiderate, and untrustworthy. I understand she runs a big location but that is even more of a reason that u take customer service very seriously. I have read/heard other complaints about her as well. This is not a one off. She could have diffused this situation in so many ways. Instead of tell me I was wrong, maybe say she will look into and get back to me and apologize for the inconvenience. None of that was conveyed, instead she just denied it. On top of her adamantly denying it she was wrong. I was double charged. I hate to do this but Emily provided the most incompetent cs I have ever received and I never complain but that is how terrible this experience was. I would like to note Mike the field manager was amazing and took all the steps that Emily should have. He did not say I was wrong, he stated facts, showed empathy, and most importantly listened before responding. The credit dept was also amazing as they saw both charges and credited me back without hassle. I love u haul and will still use them but I will never go back to the Goshen location and will never recommend that location. I hope this is heard by corporate bc the way Emily treated me is unacceptable. Thank u for giving me this opportunity to express my disappointment and gratitude to Mike and the credit dept. Without them I have zero confidence this issue would have been resolved.

Daniel H. le

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Emily (pickup & drop off) and Ryan (extended additional day) were very professional and easy to work with.

David R. le

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I will never use Uhaul again, I made an appointment and set up my equipment. the coldwater rd store, GAVE my truck to some one else, I told them I would be by around 1 it was 4:30 before I arrived, I drove from Indy to get there, I was shocked they gave it away, I had to scramble and find another uhaul place rent a smaller truck and a trailer it cost me more money you had my phone number my drivers licence you could very easily had called me prior to giving my rental away, you cost me additional dollars, and time I am finished with uhaul never again to use you and never will recommend your services, and will tell everyone my story on your terrible service. the goshen rd store the lady was kind and got me hooked up even after your coldwater store screwed me over big time

Martha H. le

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The staff were friendly, efficient, and helpful. The equipment was ready for me upon arrival. The return process went smoothly.

sandy e. le

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the only thing that upset me was I thought they reserved a furniture dolly which was very important, the one person was not suppose to do any heavy lifting and that would have helped. when we got there they did not have the dolly which was upsetting. other than that Emily was great.

jean p. le

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After doing all the check in things on line, I still had to do them again in the store. And the things I rented were not ready. I was there 45 minutes after I arrived. Also the the dolly straps were a mess and took 15 minutes to unravel. So instead of a 10 hr trip it went to a 12 hr trip. Not happy with experience. BUT the truck itself was nice (new)

Evan T. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

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Very friendly and efficient. Will use this location again.

Rafael C. le

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Le client n'a pas laissé de commentaire.

Ralph R. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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Very friendly and helpful staff.

cheral g. le

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Get your quotes right. To be quoted 122.00 and my bill was 313.00, is a little hard to deal with, especially when you already have my credit card. It was bad, really bad.

Mark O. le

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Had to wait in line for 45 minutes before I was helped. I noticed on my bill that I received after I returned the trailer that I was charged for insurance when I told the lady I had my own insurance and did not need any additional insurance. I also wanted to rent some furniture padding but forgot to ask and the line was just too long to go back and ask.

jeff g. le

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This UHaul site is on point! Top notch!

eric j. le

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I got a flat tire on the trailer and within an hour I had a new wheel and tire on!

Brigitte J. le

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FANTASTIC customer service here! With a smile and enthusiasm and clearly a desirable place to rent from and/or have your car worked on! I will always use this shop if and when I can! THANK YOU!

idabelle k. le

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Le client n'a pas laissé de commentaire.

Todd B. le

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These people are awesome. I always use them.

Nicholas G. le

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Le client n'a pas laissé de commentaire.

Dean H. le

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Very friendly staff.

brian b. le

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Pre-rental Inspection missed a broken screw head drilled into the top wood rail. The only way it could have been noticed is with a glove test, felling along the rails. The other way it can be noticed is by sliding a Tempurpedic mattress against the rail and hearing it rip through the plastic cover and fabric, damaging the mattress. Another concern is when renting furniture covers/blankets. Some were dirty. Covering a sofa with unseen dirt or grease on one side of the rented blanket, dirt not easily seen, creates a very upset spouse who concludes that, in the future, professional movers are worth the additional cost.

Robert M. le

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Emily was very busy helping customers, but there was only one of her. No one else seemed willing to help out.

kevin L. le

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Le client n'a pas laissé de commentaire.

William S. le

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I have dealt with the folks here multiple times, and they never disappoint. They want your business, and will do what it takes to ensure you get what you need, when you need it!

Scott D. le

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Le client n'a pas laissé de commentaire.

sue h. le

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I have used this vendor before and have always had a great experience

Dean S. le

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I rented a trailer for 48 hours but worked hard to return it in 27 hours and received no discount.

Eli A. le

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Le client n'a pas laissé de commentaire.

RODNEY Y. le

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Le client n'a pas laissé de commentaire.

craig l. le

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I had used this vendor in the past, so they were a natural choice for me to use.

Ron W. le

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Le client n'a pas laissé de commentaire.

dennis h. le

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Le client n'a pas laissé de commentaire.

LARRY M. le

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Le client n'a pas laissé de commentaire.

idabelle k. le

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Le client n'a pas laissé de commentaire.

Richard D. le

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Le client n'a pas laissé de commentaire.

jerry w. le

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I had a great experience

gary s. le

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I'm a repeat customer and always treated the same as any other customer, top notch customer service, thanks for being there.

Joel W. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

merle d. le

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Le client n'a pas laissé de commentaire.

tori y. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Angela E. le

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The lady who helped up at check in was the sweetest. Thank you!

daniel j. le

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N/A

Emilia S. le

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Le client n'a pas laissé de commentaire.

GREG F. le

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GREAT staff- very helpful and trustworthy. This has been my 3rd experience with these folks and I will not do business with any other U-Haul staff or go to any other location. THANX

greg j. le

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The communication on the return time for the truck was non-existent. I made an oral agreement to return the truck around 7 p.m. and was harassed to return the truck more than four hours earlier. The representative was combative and argumentative on the phone to myself and to my wife. The representative made it very complicated when deciding to "code" me as a local trip or out of town trip, which I believe caused the confusion of my return trip. I will never use UHaul again or recommend the company to anyone.

Brittney F. le

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Probably shouldn't continously refer to your female customers as he or sir especially when I look nothing like a guy. I've never rented from uhaul before but I definitely dont want to return to this location due to this ladies customer service. She was kind of rude on top of referring to me as a man. Equipment waa exactly what we need and functional as expected. Will use uhaul again just not this location.

tim h. le

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Le client n'a pas laissé de commentaire.

Bryan J. le

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I would recommend and I do recommend this location. They always have the best equipment in the city and make sure you get something safe and reliable!!

gregory b. le

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Emily went above and beyond...truly appreciate her dedication to customer satisfaction!!!

Malinda S. le

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Never go there there rude and disrespectful they hang on there phones and make you wait and y o u come back early they get mad

Todd S. le

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Le client n'a pas laissé de commentaire.

Brandon P. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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We discovered that one tail light was not working and part of the running lights did not work. We called road side assistance. They were very helpful and the repair man arrived promptly. The problem occurred when we returned the trailer to the rental location. We felt chastised because we had called for assistance. We were told we the trailer was legal; the implication being we should not have called. We will not use this location in the future.

JACOB H. le

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Can't think of anything that would need to be improved. The truck was in a super clean condition, and the personnel were prompt, efficient, cheerful and very friendly. I hope I don't move again anytime soon, but I'll definitely come here for a truck if I ever need one again.

MARSHA S. le

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Le client n'a pas laissé de commentaire.

ken s. le

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Le client n'a pas laissé de commentaire.

richard b. le

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Le client n'a pas laissé de commentaire.

mike b. le

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Great customer service!

Christopher K. le

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This location is colocated with an engine repair facility. Therefore not as clean as the Memphis location. But the personnel are very friendly, helpful and really good at customer service.

Nicholas B. le

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Very nice people!

Micah M. le

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The rental was easy and the whole team was very helpful and friendly. The only place I will ever rent uhauls from!! Emily is the best!!

Jon G. le

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Le client n'a pas laissé de commentaire.

Eddie I. le

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Dropped off. No one there

terry b. le

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Very quick, professional......and helpful

Katherine B. le

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I was charged for breaking a seal that I did not break. The location refused to do the post inspection with me. The location is dirty and smells horrendous. The staff was rude and pushy. I will never use this location or uhaul ever again.

Eddie P. le

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Do frequent maintenance on the vehicles so that people dont lose valuable time waiting on mechanical assistance to arrive to try and fix the issue.

sabrina k. le

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Le client n'a pas laissé de commentaire.

Dan F. le

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They lady that runs the place is always so nice! Never have any problems that is why we go back to the same place every year, great customer service

Mark K. le

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Le client n'a pas laissé de commentaire.

zachary d. le

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Very poor explanations and customer service. Have always been under impression uhaul is 1 way travel and drop at nearest location went 45 mins one way twice and very unhappy could have saved more renting 5 mins from my house if I wanted that route. Never returning to that location

ZACH B. le

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Great customer service, big parking lot to maneuver trailer. Will use again.

DENNIS C. le

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Le client n'a pas laissé de commentaire.

REBECCA W. le

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Le client n'a pas laissé de commentaire.

Vicki S. le

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I was overcharged for gas at the end. I only used the truck for about a total of 20 miles. I put in over 2 gallons at the end but was told I had to put in 9 more. In total I put in 12 gallons of gas, which is way too much for a 20-mile round trip. There is no way the truck only gets a mile and a half on a gallon of gas!

bill e. le

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Charging me $99 to have the truck for 25 minutes is criminal. Will NEVER use U-Haul again.

JAMES J. le

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Le client n'a pas laissé de commentaire.

roger h. le

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Le client n'a pas laissé de commentaire.

MARK W. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Emily and Stan are THE nicest people to rent from. They actually care about the customer and will go out of their way to ensure you have a great experience. If you're renting in Fort Wayne, go to the Goshen Road location exclusively. You won't be disappointed.