Customer Reviews for Gotcha Covered Storage
(Concessionnaire U-Haul dans le voisinage)

70 évaluations

6805 RR 2338 Williams Dr   Georgetown, TX 78633

(512) 686-1902

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 8h00 am à 12h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 686-1902

6805 RR 2338 Williams Dr
Georgetown, TX 78633

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 8h00 am à 12h00 pm
  • 1/1/2022: Fermé
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

The truck's passenger rear inside tire blew out on my trip. When I inspected it after the blowout, it was completely bald. Maintenance needs to be better.

Daniel B. 
Évaluation :
5

Nothing to improve. Melissa is always the best. Give her a raise.

KEVIN D. 
Évaluation :
5

Great professional care Thanks J D Halle

JEROME H. 
Évaluation :
4

Your online process was USELESS. I set up my rental online, only to have to repeat the process at pickup. After hours return was impossible because your app couldn't verify my location (my location WAS enabled for your web page). Also, I was charged double for my pads - what? Never again UHaul…

DARRELL L. 
Évaluation :
5

Melissa was terrific! Easy check in, return. Clean and well-maintained vehicle. Amazing service!

STEPHEN S. 
Évaluation :
5

I don't think you can, the woman who took care of me was great, very knowledgeable and helpful and friendly, and when I ask her a question she answered it .

MONTY M. 
Évaluation :
5

Nothing. Cathy was super amazing and kind. She really made a difficult time for our family a lot easier. Thank you Cathy and God bless you

LADONNA W. 
Évaluation :
5

Truthfully, I have no idea what could be done to improve Ms. Melissa's customer service, for it is outstanding as it is, very friendly and very professional. Over the years, I have used UHaul several times. This is my best experience, ever.

RONALD KIMERON S. 
Évaluation :
5

Perfect

KEVIN D. 
Évaluation :
5

This place is the nicest U-haul center I have ever used!

ROBERT A. 
Évaluation :
5

Outstanding Service

Douglas L. 
Évaluation :
5

Melissa, manager at this location, is a testament and model for stellar performance in customer service! I have witnessed this lady multi-tasking for what other customer desks would require three people to complete, while never losing concentration or detail accuracy for each task at hand. She is an asset to the UHaul family for all areas of common courtesies, customer service and personal performance!

HERBERT S. 
Évaluation :
5

Just keep up the GREAT work!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Very nice people and easy process

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Velvet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT R. 
Évaluation :
5

Jennifer was amazing! Super helpful with everything!

JEFFREY S. 
Évaluation :
5

Great experience at Gotcha Covered Storage! We needed a cargo van and the lady physically checked to make sure one was available. The rental process was easy and quick, and the customer service was great!

WESLEY J. 
Évaluation :
5

Since I had never rented a U-haul\, especially a van, I was pleasantly surprised about the usage of the van. It was fantastic. Gotcha Covered Storage made the experience pleasant and painless. Merci.

KAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne D. 
Évaluation :
5

Great customer service! Thank you! ♥️

LORI K. 
Évaluation :
1

Keep the reservation that was originally made instead of sending you out of the way to other locations

THELMA W. 
Évaluation :
5

the inventory was immediately available for our needs and the store representative was super friendly and knowledgeable.

LYNN C. 
Évaluation :
4

The truck itself was in good condition but presented a safety hazard for me. I am tall and wear a size 13 shoe. The gas and brake pedals are too close together. A few times I pressed both of them at the same time!!! I have rented from U-Haul several times in my life and this is the first time I have had this problem. I rented two trucks for our last move three years ago and the foot pedals were not that close. I think the truck had a short hood than I have had before and the driveline intruded into the cab, forcing the pedals closer together. I would rent again from U-Haul but I would not get this type of truck again.

Terry M. 
Évaluation :
5

Went above and beyond to make sure I had all I needed to move me and my family to our new home. Thank you Mrs. Melissa for all of your help!

JOSHUA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Melissa was wonderful helping us get our vehicle! Definitely will utilize this location again for our next move

LYDIA P. 
Évaluation :
5

Helpful and kind!

LORI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
5

Nice and professional lady that assisted me.

CARRIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

They were very helpful they explain everything to you they walked everything with you they make sure that you were satisfied with what you got they return your calls back They did a real good jobs and the two front ladies were very nice thank you

RODNEY S. 
Évaluation :
5

Outstanding service

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very friendly service!

Mark D. 
Évaluation :
5

Gotcha Covered it the best Uhaul location I have ever been to. This is the 11th move in my life and I can tell you that their customer service is hands down the best! I definitely would recommend them to anyone and everyone I know! I am especially happy that I am using this location for my storage needs as well. I know that my things are definitely safe and secure. Thank you so very much for taking such good care of us, Melissa and Jennifer! You ladies are awesome !!! Kevin and Gina Durney

KEVIN D. 
Évaluation :
5

Melissa is terrific! 👍

DEBORAH W. 
Évaluation :
5

Top rated customer service and equipment. Merci.

DELBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
5

I don't have any suggestions for improvement but wanted to let you know the two ladies I dealt with, one when I picked up my rental and the second one when I returned it, both did an excellent job. Outstanding customer service!

Bob C. 
Évaluation :
5

Melissa was great ,helpful and very pleasant!

James D. 
Évaluation :
5

Perfect transaction and customer service!

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald O. 
Évaluation :
5

Really friendly and attentive team at the location. Very pleasant experience.

Bernie W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Friendly and very helpful

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
5

Management was superb. Everything was just as promised and on time.

CLAY H. 
Évaluation :
4

More parking space is needed

Laura M. 
Évaluation :
3

Dropped off after hours. Worked through the on line process but wouldn't recommend it to anybody not computer literate.

barry C. 
Évaluation :
5

very good customer service

Otis M. 
Évaluation :
5

I found equipment that was more suitable and needed to cancel the reservation with short notice. Working with me, they made this happen and were extremely helpful through the entire process.

Joseph W. 
Évaluation :
5

Easy after hours check in. Mileage charges are excessive in my humble opinion!!! Take care

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Give Millisa a raise, at Georgetown facility, she went above and beyond for us. Her concern and soothing remarks helped me during an emotional time. Thanks Mellisa. Catherine and Marvin McClelland, Georgetown TX

Cathrine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

Staff is knowledgeable, courteous and friendly. I had an option to go to a place closer to home and I rather come back here because of that. Humans...still your most important resource.

Gertrude T. 
Évaluation :
5

Melissa was very nice and helpful. It was a very good experience. The computer was slow but Melissa had a great attitude and was very friendly.

Beatrice B. 
Évaluation :
5

Only thing was the inside smelled of cleaner. Not as pleasant for sensitive noses. Otherwise it was great!

Mark D. 
Évaluation :
5

Everything work well.????

Steven M. 
Évaluation :
4

Improve coordination between website/online rental and location for actual rental pickup. When we arrived at the pickup location, the individual running the sales transaction said our rental wasn't in the system yet! Even though we received an e-mail instructing us where to go and what time to pickup rental.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni J. 
Évaluation :
4

Though I like the idea of picking up my rental after traditional hours, I think the check in system is RIDICULOUSLY difficult. The purpose of 24 hour check - in is so I don't have to specify a particular time because I know I may NOT get away exactly when I think I will.

Karen F. 
Non les évaluations ont été soumises pour cet établissement.

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