Customer Reviews for Grab N Go
(U-Haul Neighborhood Dealer)

Évaluation :

1

Made us wait when no one else was there, didn’t seem to know what he was doing, tried to charge us for gas when we just put gas in it at his pump, tried to charge us extra when we were dropping off early, took almost 45 to complete drop off

Évaluation :

3

They didn't have furniture dollies only regular dollies

Évaluation :

2

The person in charge of the location was really unprofessional didn't checked me out and I and I had to call customer service three times. The driving wasn't smooth the truck would pull while driving

Évaluation :

1

The person in the store was rude and not really willing to help when couldn’t find our reservation

Évaluation :

5

Good customer service

Évaluation :

1

I did not feel safe in this area

Évaluation :

3

Very pleasant to deal with

Évaluation :

1

I paid for two Dollie's but when I went to pick up the truck they told me that they didn't have Dollie's. They told we I would have to take it up with uhaul.

Évaluation :

1

The guy told us to bring the truck back to him and then tried to make us drive it to a different location and drop it off for him adding miles to our charge and tried to tell us we would be charged for not returning it if we didn’t.

Évaluation :

5

Easy, and fast drop off.

Évaluation :

2

This pickup was. Second choice after my first reservation was closed and I didn't know what a virtual pickup was. I'll never use the Uhual app again I won't be using Ihual in the future. Your Fort Worth traffic manager couldn't change my rerun site to something closer so I had to drive to a dangerous part of town again to leave the truck. Louis at the grab and go did a good job but the overall rental experience was horrible. After 30 years of using UHaul I won't be using your company again.

Évaluation :

5

Extremely easy drop off. It went quickly and smoothly. It's amazing what actually having staff in the location can do, unlike where I picked the truck up.

Évaluation :

2

The first major issue was this location could not let me drop off the trailer because the contract did not list his location, because the contract listed a general phone number only. My frustration was he said he could not call and it had to be me to correct the contract. He should be able to take care of it. 30 minutes later I finally got it corrected and dropped off the trailer. This should have been a five minute transaction.

Évaluation :

1

I was being charged 2-5$ for dust in my cab. I already swept the back out, but he was not satisfied with the cab I ask him give times he could have just ask me to dust it clean, please do not charge me I was short 6 cent before I left California and that was two hours deal, so please let me clean it up. He finily did let me and cancel the charges. But come on U-Haul we have to deep clean these truck's after paying too much already for them, ridicules I'll never recommend U-Haul or use them again.

Évaluation :

1

Man wanted to charge me for dust in my cab so I spent 15 min cleaning dust from a cab that was already dusty in Barstow California were I came from, I will never use U-Haul again! 3 months of my rent for worst customer service ever. Line pH calls management was great from Barstow California to Texas that Rep she did her job on the pH!

Évaluation :

1

U-Haul app is terrible

Évaluation :

2

It was in a gas station and and there was only one attendant on duty so he had to take care of other customers it took a long time to get out of there with my rental also the attendant did not know the system well and had trouble getting me checked in had to try to do it multiple times

Évaluation :

1

Got charged for things I didn't do but what to say it's there way to not paid deposits back and I drop it off on the 16th and they said I kept it's longer when I turn it in a day early

Évaluation :

3

check the oil and make sure it's not empty and actually go over the checklist before renting out to another customer.

Évaluation :

3

This store is very filthy. Piles of junk and trash everywhere. The restroom was saturated in urine. The urine smell was overwhelming even at the cash register. The employees was friendly and helpful.

Évaluation :

3

Took a very long time and was hard to understand, he was really nice and polite just hard to understand.

Évaluation :

1

Paid for dolly and they didn’t have any.

Évaluation :

5

Very easy to return.

Évaluation :

1

When a customer brings a vehicle to be turned in it should be checked in immediately. I waited 5 days worrying about extra charges to incur. I contacted corporate and they assured me it would be checked in asap; however, it wasn't.

Évaluation :

2

Person (convenience store clerk) at this location had no knowledge of turn-in procedures. Uhaul's share prices is very cumbersome and difficult in areas with poor cell coverage

Évaluation :

2

I had to help the man check myself in.

Évaluation :

2

Vehicle was very loud. The catalytic converter appeared to be missing. Called the pickup location to inform them of the problem, and the woman that answered seemed aware and unaware of the issue. She disconnected the call before I could determine if she understood or not. I wouldn't say that she was rude, but there was a definite language barrier.

Évaluation :

1

The gas station clerk didn't know what he was doing and it was very frustrating to deal with. When I came to return the equipment, it took him a while to greet me, and when he did, he approached with a snotty nose. Would not recommend this location to anyone I know.

Évaluation :

4

Make after hours return compatible with more browsers; and, increase the time before logging out of an existing session

Évaluation :

3

The drop off location did not have much room for trucks. Fortunately the staff working inside the convenience store was a very helpful. He moved trucks to proper locations for us.

Évaluation :

3

At the drop off location there was very little space for our truck. Fortunately the guy working inside was willing to help us move the trucks to the correct area.

Évaluation :

1

Have equipment ready, better communication on internet connection/issues. I had to provide the store my hotspot so they could check me out (approx 25mn overall). Guy gave me keys to another truck and my reservation keys were still in the drop box. Other than that process would be smoother.

Évaluation :

5

I was very satisfied with my rental turn in. Especially with U-Haul being in the Texaco station. I turned in my truck and got snacks!!! 

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

YOUR REP SAID HE NEVER PUT A TRAILER ON BACK OF TRUCK, I TOLD HIM HE WOULD AT LEAST COME OUT AND HELP ME INSTALL,,

Évaluation :

5

S.O.

Évaluation :

5

I was charged an extra day for rental fee even though I returned the truck at 10:50am on 11/28/2021. The email confirmation I received did not even specify exact return time.

Évaluation :

5

James your rental agent at this location was efficient, knowledgeable andexcellent at explaining the whole process, and made this experiance very easy from start to finish! We will come back and willl recommend this location and servuce.

Évaluation :

4

Need Better internet. The staff had difficulty finishing transactions continued to lose signal or very sow. Staff was great.

Évaluation :

5

I need it to rent a U-haul and this place save me! They close at 9:00 pm when other locations closed at 7:00 pm

Évaluation :

1

Location didn't open on time, delaying mice time.

Évaluation :

5

The gentleman who helped me during pick-up was so kind and helpful. The guy who was there when I dropped the U-Haul off was a fucking asshole. I will NEVER rent from this facility again if I have to deal with him. He has ZERO customer service skills and was an absolute jerk.

Évaluation :

5

The associates at the location were friendly, professional, and explained everything. They answered my questions with good knowledge.

Évaluation :

4

The employee helped me and was very good. The location is a bit sketchy. Kind of a rougher part of town.

Évaluation :

3

The pick up location was new - the young man was not able to answer some question but did ok. We kept getting interrupted by other customers as there was only the one person working at the time.

Évaluation :

3

They gave me a vehicle with a bad battery that left me stranded.

Évaluation :

1

It's not very inviting lots of homeless. And I was told that I had to go to that location.

Évaluation :

3

Process was easy, representatives were nice. Unfortunately the truck was in bad shape.