Le client n'a pas laissé de commentaire.
SIGURD H.
Customer Reviews for Grand True Value Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Stop charging a higher price for gas than the street price when additional gas is need to have the tank up to level at pickup
Donald R.We were in and out quickly.
DON H.This location was actually my second place to get a truck. The first place, S&S Rental in Redwood Falls, MN was suppose to have a truck (I had made the reservation with them and checked back in two days before pick up) but the day of pick up not only was there no truck but not even an employee to tell me that there wasn't a truck... I knew that there was a possibility that I would have to drive to get the truck (within an hour) but to have the store not even open when they were suppose to be was extremely frustrating.
Charles Q.Thankfully the person at this location was knowledgeable in computer skills unlike our other pick-up location for our truck.
Jessica P.Excellent customer service! Kevin was a great help, very kind.
RACHEL C.I tried to use the website to confirm the drop-off but no matter what I did it was unable to find my current location. I had location services on and I refreshed the web page multiple times but was unable to get it to find me. I ended up just putting the keys in the drop box. This definitely isn't a reflection on Grand Value Rental but is a direct reflection on U-Haul itself.
KORRYN F.Rented it for 24 hours & returned it after 1 hour after realizing it won't work & didn't get any refund.
Suzy A.Pick up was smooth and easy- no hassles.
Kent B.It would be helpful if you made people more aware on the front end that their insurance might not cover a U-Haul rental. It's my responsibility but I think a lot of people assume that their insurance covers them when they drive anything.
David G.I had reserved a truck to be picked up in Paynesville, Mn (5 blocks from home). It was changed by U-haul to be picked up on Willmar. Making an additional 140 miles to my already very busy day. Made for a very long day. Not sure if I had to pay for those miles or not yet. Passenger inside door handle didn't work when I got it, however, I didn't need or use it so all was well. Other than that it was a very nice truck to drive and load. Thumbs up.
Terry P.Well-designed area for dropping stuff off during off hours.
jeff G.When I entered in the vehicle information on the uhaul website it stated that the vehicle I was hauling would fit. Well, when I placed it on the auto transport if did not and then I was scambling to figure out a way to haul it and still had to pay uhaul for the cost of the trailer
PAUL S.Easy process great customer service
Rachel C.I wanted a 5x8 trailer Set it up on November 3 for rental on November 28. Was given a 6x12 trailer.(no extra charge) but the 6x12 was a lot bigger than I needed and had to pull it 1550 miles. It cost me a lot more in fuel and more of a pain in the ass to pull
John O.The two male workers were very “cold†an unhelpful. When I asked for assistance in where to put the auto carrier upon return, he didn't even look up from his computer. I would not recommend this location on it friendliness. COVID-19 restrictions besides the point, there is never a good reason to not be friendly and responsive. The only reason this location could be recommended in the future would be due to its location being so near the local truck stops where a customer can refuel prior to returning a truck.
RuthAnne C.I was hoping to get a refund since I returned it 2 days earlier than expected. P J
PHILIP J.Easy to use and great service
Thomas V.Radio did not work.
Russ E.The staff person was attentive, detailed, friendly, knowledgeable.
David G.My rating is only because this was a drop off location and I haven't really had much time spent there. The staff member who checked me in noticed the fuel needed to be topped off and suggested I do so to save service fees. That was helpful.
Randall L.I would appreciate a free u-haul rental because I was over charged and mislead, In regards the to what fees would be charged and how i would be charged over the amount that was mentioned ,I rate this experience the worst rental experience I have had when moving
Tiffany R.No pick up was available at time of rental, yet due to the covid 19 outbreak and restrictions. what was available was able to accommodate my moving needs. It was not a uhaul owned facility which would have been more to my personal preference although the supporting company was kind and friendly and more than able to help me as a customer at pick up and return of the moving vehicle.
Luke T.Just welcome everyone!
Yussuf H.Wanted smaller trailer and found there were some available in the area at other locations
Bob H.Very disappointed that I was not given the truck size I requested & had to do more trips with my belongings & pay extra mileage plus having to pick it up further than I requested also cost extra mileage.
Michelle A.Rien
Alan W.Maybe ask the customer if they have any questions on the controls such as lights, wipers, and AC or heat.
Larry W.great service
Enos R.Great service at this place!
Mike O.It was awesome! Easy to pick up and drop off. Everything worked out great! Thank you! Joy
JOY K.Outstanding service! Thank you!!
Rene B.I was charged twice for the same trailer!
Jody S.