Customer Reviews for Grazzini's Upholstery
(Concessionnaire U-Haul dans le voisinage)

237 évaluations

23301 56th Ave W   Mountlake Terrace, WA 98043

(425) 744-1689

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 4/23/2021 - 4/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(425) 744-1689

23301 56th Ave W
Mountlake Terrace, WA 98043

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 4/23/2021 - 4/24/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Mr Grazini was very thorough and professional would highly recommend

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
1

Overall experience was terrible! The only thing that went well was picking up the U-Haul with Jerry from your MountLake Terrace Location. He was super helpful but the problems started immediately after pick up. I have to pick up I received a call from another U-Haul location stating that I have been picked up the U-Haul given the time I had given although I had just picked it up from a different location. Once I explain to the customer service rep about me picking up the U-Haul ready and she began to argue with me about the fact that I didn't pick it up and that I needed to pick it up at the location in Everett Washington and as she began to recite the contract that I had with her it was completely wrong and as soon as I try to correct her she kept interrupting me and wouldn't let me speak on my behalf but the contract that I signed and paid for. The customer service rep continued to interrupt me as I tried to explain to her my situation to the point where I had to flat out stay quiet until she finished and let me talk. After attempting again to state my problem she didn't put me on hold and came back saying that she had corrected the error. Everything was fine again until we delivered the U-Haul on January 19 and they're delivering it received confirmation of it and then a day later I was charge 112 $without my notification from my bank account about over mileage usage. The usage that I had on the U-Haul had a mild allowance of 510 I'll be returned it using only 484 miles of the 510 so being confused why I was being charged for the over mileage I called the customer service number for U-Haul one of the ladies on the car looked at the contract and she said that they ate we indeed went over and I took pictures of the mileage before picking it up and after dropping it off and let her know that and she apologize she she help me quite a bit but she said that she couldn't really confirm the refund and she had to connect me with some regional manager. Once I connected with the regional manager and explain my situation they to kept in a Repton me and saying that the contract is the contract and it says that we want to give them 210 mileage allowance and I was being charged 112 for over the miles that allegedly went over I took pictures of the contract that I signed and paid for given the mail Laois and I gave them evidence to the differences in the mileage from picking it up and dropping it off which was 480 for well under the 510 mile allowance. At the back-and-forth and sending picture evidence to the regional manager they initiated my refund I was super happy about that but super disappointing that the money was taken out without my permission. However even after the refund has been initiated I asked for a email confirmation about the refund it's been five days and I still haven't received any email confirmation. The regional manager gave me his personal cell phone number to send pictures of evidence of my contract and how we didn't go over the 510 miles and so I kept messaging them for the email confirmation with no response. No I'm still waiting for the email confirmation for the refund and I still haven't been refunded my money and been extremely disappointed in the service in your heart and would not recommend based off of my experience with you all.

Jesus H. 
Évaluation :
1

Significant fraud. Was charged an after hours service fee not told that this existed upon pickup. Was charged fraudulently for 5 gallons of gas even though I returned truck with the amount of gas I got it with. I only drove 26 miles (probably less). It appears that I'm being charged for the person who used the vehicle after me. I am filing a dispute with my credit card company

Nicholas P. 
Évaluation :
4

I was really impressed by the Customer Service Representative on the phone, and the thoroughness and ease of the phone/mobile checkout process. Nice work!

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON M. 
Évaluation :
5

Your customer service online sucks. Too long waiting for someone to answer and when they did answer, they were not helpful If I did not need a truck for moving I would not used U-Haul. In the future I will look at other rentals

laurie C. 
Évaluation :
5

We picked up on a Saturday morning. We had a difficult time with the website and getting the code to retrieve the key. The office wasn't opened for another hour or more, but the person that was there took the time to check us in even though the store was not opened yet. Excellent customer service! Merci

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
5

Easy pickup.

Erin P. 
Évaluation :
4

The owner was nice enough to open up for to rent a truck on his day off. That's incredible.

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin J. 
Évaluation :
5

Smallest, and best U-Haul I have ever rented from. The truck was immaculate and in good repair. The owner helped me get things done, when my smart phone ability wasn't up to expectations.

DAVID STANLEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER-TUYEN K N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

This was the best Uhaul experience I have ever had. Friendly, quick, professional service and the vehicle was like new inside. Great experience!

Patricia F. 
Évaluation :
2

When returning the truck, gentleman very unfriendly and charged us 8,00 $ for gas. We put 10,00 $ of gas before returning the truck. Total trip of move was 15 miles.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

The service was fast and very friendly. Excellent service à la clientèle.

Lynnette G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
1

Truck Share 24/7 delayed our pickup by over 2 hours due to “Technical Difficulties” on the app/website. 2 different phone calls to U-Haul totaling over an hour and 45 minutes, multiple transfers to different people who couldn't help. Finally I got ahold of someone who could remote dispatch our truck. It was an absolute nightmare that delayed our 300 mile move by 3 hours total, resulting in hundreds of dollars in extra costs for me due to having to reschedule my moving help. I will never use Truck Share again, and probably won't use U-Haul again.

John H. 
Évaluation :
1

I was charged 20,00 $ cleaning fee and it was clean I have photos of what it was when it was delivered. , 7 miles were driven and was charged for 1,9 gals of gas when only 7 miles were driven? They were not nice and I will not go back to these people again.

Antonio C. 
Évaluation :
5

Job well done. We'll be using Grazzini's location again.

Paul H. 
Évaluation :
1

This agent did not tell me there was a mileage allotment on the truck. I thought the usage was unlimited. Apparently, we went over by nine (9) miles. Also, the location is filthy.

Ronald M. 
Évaluation :
2

The vehicles are behind the build an hard to see. The owner was nice and pleasant to work with.

Ron R. 
Évaluation :
4

The truck have the check engine light on

Hugo U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irvinder R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver E. 
Évaluation :
5

Thanks for the great service!

Paula G. 
Évaluation :
4

I thought your guy was very good personal service and I thought the convenience of the app was good too

John P. 
Évaluation :
5

Nothing needed to improve - everything was handled in an excellent professional manner.

Sylvia R. 
Évaluation :
3

Got email saying truck was turned in late when rented truck at 2pm returned at 4:45 pm same day so did not like getting that email and having to return to location but the guy was nice ans said all is good.

nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
1

It looks like a house and there is a tiny sign that says Uhaul. In the back there was one other Uhaul truck and then other cars that weren't for moving. I was nervous to drop off here.

Alexis A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sandy E. 
Évaluation :
3

Venue needs better internet to complete order and rental process. Clerk had to call U-Haul and restart the rental order so that I could get the truck.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammie S. 
Évaluation :
2

Was not open on time and when I returned the van it was closed again until 4pm. He called me and said sorry he missed me when was I coming with the keys? I was at another appointment and he acted irritated that I made him wait 20 minutes to return keys. Says he is open from 9 to 5. Van was nice and new.

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammie S. 
Évaluation :
5

Nothing, every thing was very satisfactory

Wally B. 
Évaluation :
4

make sure that the truck that is supposed to be there is there.

Georgina M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

I made a reservation online for a 26 foot truck a more than month in advance. The day before I was to pick up the truck, Uhaul called and stated that there are no 26 foot trucks available and that my only option was a 20 foot truck. Instead of one trip I had to make two trips costing me more time and money. Had I known about this I would have made other arrangements for a larger truck with another company. My experience with renting from Uhaul was very disappointing. Making a reservation in advance was completely pointless when it came down to the truck size. You shouldn't allow me to select a truck that isn't going to be available. Then Uhaul should be able to give me more than 1 day notice that the truck I reserved is not going to be available.

Joshua M. 
Évaluation :
1

The fact this wasn't the location I reserved to begin with, already irritated me. The location wasn't very visible, and when I had complaints I was told, "well, the internet lies."

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rory D. 
Évaluation :
3

Uhaul isn't worth just for moving one thing. it's expensive.

shabaz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
5

Install a larger sign to be able to be seen when driving to and past the location. The place was hard to find with no trucks showing in front of the office to be seen when driving by. I think you are losing a lot of sales because of this lack of exposure. Salesperson was professional.

Harold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie K. 
Évaluation :
3

Make sure they are there when the pick up time arrives. We had to wait around for them to open

Évaluation :
1

But i was charged 25 $for cleaning. I already clean the van before I returned it to them.

Zain U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanna D. 
Évaluation :
5

Very convenient and quick, friendly service.

Polly B. 
Évaluation :
2

The location, and the owner of such where fine, reasonable and understanding. However, U-Haul and specifically the little bastard behind the counter when I had to go out of my way to pick up the auto transport need to reevaluate why you are in the business you are in and actually give a shit about people. As a mover, I have a lot on my plate, and the last thing I need is to run around all damn morning fixing your fuck up. The reservation was placed with the understanding that it would be ready for pick up on time no issues,.. you failed,.. miserably... That 50 $credit doesn't cover shit over the fact I had to waste MY time. Be damned if I ever rent from U-haul again... Id be better off buying a van and selling it for a profit after.

thomas M. 
Évaluation :
5

The experience was very good and plan on using again , thank for good service ??

Conrad O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINA S. 
Évaluation :
4

Great renting experience. Jerry was friendly and helpful. I was in and out and on the road quickly in a clean truck.

Stephen W. 
Évaluation :
5

Great! Very easy, very quick, super new vehicle; better than major U-Haul locations.

Mehmet V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
1

Don't do business with these people.

Colin U. 
Évaluation :
5

Everything went great!

Paula G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Great customer service!

Lori G. 
Évaluation :
5

Jerry was a very nice guy??

Masaru T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sueanne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

The gentleman that assisted us when we dropped off the truck was very friendly & knowledgeable.

PABLO R. 
Évaluation :
5

The owner was very helpful and accommodating, and the location was very convenient.

Douglas H. 
Évaluation :
5

Very easy, friendly, and not crowded like other UHaul places where I have to wait.

Jodi J. 
Évaluation :
5

Very friendly, good service if your in the neighborhood and need a truck you want to come here

VICTOR A. 
Évaluation :
5

Great place, kind people, fast service. Exactly what I needed.

Andrew R. 
Évaluation :
5

Jerry keeps his equipment in excellent condition and was very pleasant to work with. Merci.

Tim N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

It was a great experience. Bonus: there's a gas station less than a mile away.

Michelle B. 
Évaluation :
3

When I asked how much the rental was, I was told 30 $but no mention of 1,09 $ per mile. Overall rental cost was still fine, but I did feel a bit of shock when I saw the final bill. Lucky I only moved locally, total 16 miles. I also thought the gas tank was supposed to be full when I got it, so I filled it before I returned, and my 16 miles I drove cost me 25 $in gas....guess it wasn't full when I started. I'm ok with the extra cost though because I wasn't able to get back on time. All good, just suggestions for future. Full tanks and mention price per mile in addition to 30 $rental. Thanks for the truck, made the move much easier!!!

KERRI K. 
Évaluation :
3

Drop off point was very close to my final destination.

Bill C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kershawana N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sophia C. 
Évaluation :
4

Very convenient for us - close to home. The proprietor had everything in order for and the reservation hassle free. We would likely use this location again.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick T. 
Évaluation :
5

Again, I love supporting local small businesses. The gentlemen at the store (likely the owner) was very personable and customer service driven. I really appreciated how quickly he processed my closeout and got me on my way. Excellent experience on both ends for sure.

Kristin S. 
Évaluation :
1

The steps required to verify vehicle drop off via the internet are buggy and time wasting.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Non reviews have been submitted for this location.

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