Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)

580 évaluations

2925 Headland Dr   East Point, GA 30344

(404) 361-8490

Heures

  • Mon–Sat
    De 10 h am à 6 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(404) 361-8490

2925 Headland Dr
East Point, GA 30344

Services dans cet établissement :

Heures

  • Mon–Sat
    De 10 h am à 6 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The attendant there (younger male with glasses ) was very rude. I booked my reservations and when ready to receive the key he handed me the keys and my card back. It was raining very hard outside and usually when visiting a U-Haul location the attendant will at least show you where the truck is or pull the truck up in front of the location. I asked the attendant where the truck was or could he at least pull it around due to it raining outside and so I wouldn't have to wonder around in the rain in a full parking lot of rentals looking for it. He immediately came up with an excuse saying he was the only attendant there and he couldn't leave to go into the parking lot (mind you there was no other customer in the facility). So he motioned and said "yea. Here." Handing me my card and ID and the keys. I then provided customer feedback and said "just a little customer feedback, you could pull the truck up, I have no clue of where the truck is and you do, its raining outside and now I have to wander around the parking lot looking for the rental in the rain". He then said with a negative attitude "Well I could give you a refund". I said "I never asked for a refund, I asked you to pull the truck up or show me where it is". He could do neither. He kept offering to give a refund as a threat and told me to "take my business elsewhere" . Poor customer service. Very poor customer service.

Ayana B. 
Évaluation :
5

Keep Michael as there front end supervisor He is exceptional in his knowledge and skill base and pays attention to all the needs of the customer He deserves to be recognized for his service to the customer as well as the face of UHaul

LANEISHA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaKeisha H. 
Évaluation :
2

Did not have all equipment I requested for my reservation

Louis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

FANTASTIC 😎🍾👍

BOBBY P. 
Évaluation :
5

The location did not have what I ordered but was able to remedy the situation.

Keitoria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
3

I was charged a clean up fee when I had cleaned the truck already. Don't charge customers for a clean up fee to make extra money when the truck came back clean.

Crystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alice T. 
Évaluation :
2

The truck's seats were soiled and need to be wiped down and possibly sanitized.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
1

Very impersonal, just got phone call to drop key in mailbox. Was never able to discuss furniture pad credit but was charged cleaning fee which was never discussed. I request a $15 credit.

JESSICA H. 
Évaluation :
5

FANTASTIC

BOBBY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent L. 
Évaluation :
5

The person that helped me was very very kind and understanding helpful and a very pleasant attitude the next day I rented the truck the same person was there with the same attitude and very polite his name is Mike I will always used this location when I need to rent a truck.

HARRIET W. 
Évaluation :
5

I was especially impressed by the gentleman who helped me on the phone, setting up my contactless pick-up. He was very courteous, professional and detail-oriented.

Joseph F. 
Évaluation :
5

The attendant was professional, courteous, and had plenty of info and options regarding what is available to the customer… very helpful and seemed concerned as well… A+++ experience for me.

dewayne L. 
Évaluation :
4

I appreciate all of the assistance given the morning of.

Larry M. 
Évaluation :
4

The attendant that morning was amazing (Sat Aug 20). I think his name was Michael. After I cldnt get the online system to work after giving all the permissions and access to my location, he did it manually and got me on my way. Also when I returned he received the keys from me, asked me how everything went. From there I was done and on my way. It was a smooth process and everything went well.

Meghan C. 
Évaluation :
1

Customer service terribly poor.

Detron B. 
Évaluation :
5

Just keep doing what you're doing. Thank you!

MARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taranisha H. 
Évaluation :
4

Mike was extremely accommodating and understanding. I wouldn't change anything.

Sante D. 
Évaluation :
5

FANTASTIC

BOBBY P. 
Évaluation :
5

Everything was great. Forgot to mention the front right headlight is out.

lee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Always takes care of their customers at this location, and always excellent customer service! Merci.

Malcolm B. 
Évaluation :
5

Customer service was Awesome 🤩

Angela L. 
Évaluation :
5

Left my keys behind, courtesy call to let me know saved my sanity!!

Emily B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yandice C. 
Évaluation :
5

The guy at the front was very nice and professional. Great service!

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVELL W. 
Évaluation :
5

The manager was wonderful. Helpful, personable, knowledgeable, patient and very customer friendly. I felt so welcome at the location, and I'll certainly be returning again when I need the service. It's not easy working with the general public and during the brief time I was at the Greenbriar location, I observed the manager having to deal with a couple of very rude and inconsiderate people. It is very sad that during these trying times there are so many people willing to be so unnecessarily mean to others. But the manager handled them with patience, grace, and respect. THANK YOU for going above and beyond and for being such a terrific representative of your company! Have a wonderful and Blessed Day!

MARY A. 
Évaluation :
2

The staff was very rude and unprofessional The van was not clean when I received it and I was charged $5 for cleaning and I was told he wasn't a janitor to be cleaning up behind me.Very unprofessional I would never use or recommend this location to anyone.I will stick to the dealer location's.

Cathy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Mike did an awesome job to ensure that we had a vehicle ready for our move. He contacted me and kept me in the loop the whole process. Customer Service Excellence!! Wish more U-Haul centers and companies had people like Mike

John T. 
Évaluation :
5

NOTHING ,THE SERVICE WERE FANTASTIC /THANK YOU'RE ALL VERY MUCH MR PATTERSON 🍾😎👍🤩🍓

BOBBY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Everything went very good with the rental. The gentleman managing the operation was very courteous and explained the process to make my next visit to go even smoother.

Vada B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

guadalupe T. 
Évaluation :
5

Ne s'applique pas

JEFFREY H. 
Évaluation :
4

The other locations have person to person contact, but not this location.

Louise J. 
Évaluation :
5

MIKE IS ALWAYS FRIENDLY AND PROFESSIONAL AND THE EQUIPMENT IS ALWAYS CLEAN, THANKS

JACK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Excellent 👌 service, and very professional.

STEVEN M. 
Évaluation :
4

All is fine for the price. The attendant was very friendly.

FRANTZ B. 
Évaluation :
5

NOTHING EVER THING WERE FANTASTIC THANK YOU'RE

BOBBY P. 
Évaluation :
5

Customer service was the best I ever received. Representative went above and beyond to assist me since I left one location who canceled my reservation and drove 40 minutes to their location at closing hours. Thank you very much

Monika C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny G. 
Évaluation :
4

staff at location went above and beyond to provide exemplary customer service and provided warm effective and professional experience satisfaction !

Lise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Mike has GREAT SERVICE AND ALWAYS CLEAN AND NICE, VERY HELPFUL!

Uland N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaMira J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evat G. 
Évaluation :
3

Need better return process for dropping key at unmanned location

vincent L. 
Évaluation :
5

The agent was extremely patient and support in addressing all of my concerns and issues.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
5

Excellent service

Kathleen B. 
Évaluation :
5

Base on my experience and the assistance I was provided, the representative was marvelous. He ensured I was informed on renting the vehicle, and gave me insights on future reservations to make the process much more convenient. Highly recommended location and superb customer service.

Guy F. 
Évaluation :
5

Mr. Herring had top notch customer service. A++

Karen J. 
Évaluation :
5

Great Service!

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roslyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C. 
Évaluation :
3

Okay.

Jimmy B. 
Évaluation :
5

A + and 5 Stars!!!

bruk A. 
Évaluation :
5

Easy transaction. The owner was very nice! I absolutely recommend this location.

LeTonya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULAND N. 
Évaluation :
4

Kudos to Mr. Mike! Great customer service👍👍👍

lashon J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janice W. 
Évaluation :
3

SInce I never entered the building, I rated this location as average. However, the manager or lead employee helped me complete the process via my mobile device. He also provided me with a discount of $10 due to my wait time. Although the storage portion of the truck was clean, the inside wasn't clean. He did mention that it was a mess from the previous renter. My pickup time was at the opening time of this location. I didn't have any problems returning the truck or being serviced. Therefore, I would tell someone about this location, but it wouldn't be one of the first selections.

Mya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nekeshia S. 
Évaluation :
5

Excellent service

lawrence P. 
Évaluation :
5

No fault of the location but online reservation allowed me to pre pay for large storage boxes and after calling local agent he explained they only have small boxes and he refunded my card.

Vontrell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jehoshaphat J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
5

He was very friendly and professional

wanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Excellent customer service

jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernadette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susie P. 
Évaluation :
5

Excellent customer service!!!

Roderick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
1

This location was closed in the middle of the day. No live person was there. Had to call a phone number to tell them I dropped off equipment. Also I tried multiple times to call customer service and the phone was never answered. This was not the location I made a reservation for but you changed the location. Why bother making a reservation if it doesn't mean anything?

HEIDI B. 
Évaluation :
5

Great Customer Service!!! I will always rent from U-Haul.

RICKY B. 
Évaluation :
5

Everything was great especially the rep . Mike he is very nice and good customer service ! Lucky to have him

APRIL A. 
Évaluation :
5

The costumer service representative greeting was very warm, his name is Mike, he's very polite and the Covid-19 prevention practices this store displays makes me feel safer than I feel at other places I do business with.

Lewis W. 
Évaluation :
5

Mike Herring gives A+ customers service

Donathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS L. 
Non les évaluations ont été soumises pour cet établissement.

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