Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

1 720 évaluations

2622 S US 31   Greenwood, IN 46143

(317) 736-4160

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 736-4160

2622 S US 31
Greenwood, IN 46143

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Uhaul agent and truck great. Two movers provided by UHaul location at $560 for three hours were terrible. Slow moving, carrying one small box at a time, wouldnt use dollies provided, we had to repack lots of truck and finish loading truck. Movers ruined UHaul experience. Would not do again, felt like I wasted my $ on two movers.

Carl H. 
Évaluation :
5

Darby, Michael, and Steve were outstanding, very willing to assist, and very focused on delivering us a great experience! And, they hit it out of the park!!

jim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Love that grumpy old guy. Let me stay with the truck til Sunday to help my mom move out to Wabash last min, I had to return the truck really early but it was still nice since it was extremely busy and extremely limited on availability any where I looked. Hes a bit rough around the edges but knows the value of family.

Cristina L. 
Évaluation :
3

The gas cap was missing. There was a missing knob on dashboard. The zip tie connecting dolly to truck breaks very easily and we are charged for a dolly which we do not use. This also occurred the last time we rented a truck.

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryl R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

They are very friendly and the checkin and check out process was very easy.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Everything was great.

Ximena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kado K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
3

Need to improve customer service! Very impolite staff.

Emily B. 
Évaluation :
4

:-)

karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A. 
Évaluation :
5

Easy in and easy out.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina D. 
Évaluation :
4

Called twice the day before with no returned call. Showed up at store at 5:25 the day before and the store was already closed. Other customers were already there looking to rent. So I took the chance the next morning theyd be ope n with rucks to rent. The window of truck I got had been rolled down over night during rain storm.

David M. 
Évaluation :
3

The engine of truck sounded off/rough. The engine needs inspected. We were billed for hand cart which we did not use.

Daniel F. 
Évaluation :
4

Friendly service. Would use and let others know about good service

judy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel G. 
Évaluation :
5

Very helpful

Doug M. 
Évaluation :
1

You over drew my account and it still is not fixed. $190 charge and bill is o my $75 and it hasn't been fixed

Paeton W. 
Évaluation :
4

Be more clear about the temporary hold and return the money when actual payment is received

Bidan M. 
Évaluation :
1

Owner is rude and the van is dirty and showed "change engine oil soon". Owner of this store is very dishonest, after we made the reservation online he modified our reservation and added some insurance/product we didn't want/selected. We got charged for it and when I tried to call him he hang up on me. I had overall good experience with U-HAUL but this will be my last visit at this location.

Tao G. 
Évaluation :
3

The gentleman in the office was just not friendly. Told me that “ I better put the key in the Dropbox or else”. Which though me off but other than that the actual uhaul was fine. But I will definitely look at other companies or locations next time I need a uhaul.

SINCERE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Quick and easy pickup and drop off.

Patric H. 
Évaluation :
5

I was well pleased with the service I received. If I have to use Uhaul again, this will be the location.

Debbie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Rien

robin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

The gentleman working at the location was rude. The uhail interior was full of dog or cat hair. Once on the road to location we needed to pack, discovered the ac did not work. The roof leaked and damaged a desk in transit.

James S. 
Évaluation :
5

Was able to be patient with the pickup time. Massive construction in Indianapolis.

HOWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Merci

LIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jesus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
2

The location was overbooked so I needed to return the truck sooner than my reservation stated. Additionally, They did not have all items for moving that I had reserved. Then, was told to just use a regular dolly and packing materials that were already in the truck; however, when I arrived at my location the items were not there. The truck was also dirty with spills and crumbs. I would not recommend this location.

lindsey H. 
Évaluation :
4

Drop off was easy at the location, but the check out process was not.

Ernest M. 
Évaluation :
5

My only complaint is that there was a dolly and bag of blankets zip tied in the back of the truck. We did not want them, but had to leave them in the truck and would be charged if we used them. The main problem was that they took up a decent amount of space in the back of the truck.

Ryan M. 
Évaluation :
5

Friendly service , clean location, nice atmosphere Definitely where I will go anytime I need their services

crystal O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shila K. 
Évaluation :
5

The customer service was beyond exceptional. Very understanding, friendly, and personable. They were also accommodating to our unexpected rental needs, and explained anything in detail about the rental process. My only complaint was the condition of the rental itself. While it was clean, it was badly banged up. However, we understand that there is high demand and doing a rental on a Saturday, this was all that was available.

Ellen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
3

Good location. Nice people.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet K. 
Évaluation :
1

Exchanged vehicle with full tank because recieved on full tank. Returned second contract 15' at a quarter tank following my contract because it was recieved at a quarter tank and charged to fill it up at return. WTF Uhaul is intentionally issuing illegal fees. No manger would get on the phone. I spent hours orchestrating the truck transfer with customer service representatives requesting illegal activities. First issue rep tried to force me to contact roadside assistance when there was not a mechanical issue with truck because she was trained not to do her job in routing and to force people to use roadside for issues not related. When i asked for her supervisor she transfer me to roadside instead after i had already wasted HOURS waiting to speak with her department. Two seperate reps acknowledged the illegal activity and informed it didnt meet SOP. One rep finally got me to a supervisor that intentionally put me on hold for an hour knowing this issue and that was at the store waiting. Finally got a rep to help me in person, the only one of the bunch with common sense. He got me on my way but I had to fill up myself as it was provided only at a quarter tank. Then to find out I was charged to fill up the truck was just the nail in coffin. So many supervisers and reps touched this and were TOO comfortable with this illegal activity that Im reporting it to BBB and the Indiana Attorney General. Guarenteed this is common practice especially the forced use of roadside assistance!

Kia R. 
Évaluation :
5

The gentleman who helped me did such a great job! He wasn't even supposed to be open but he helped people into trucks between 8:30 and 9am! Awesome job! I wish I had his name.

cathrine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue M. 
Évaluation :
3

Uhaul employee working very hard, doing his best. Only one person there and many customers. Mgmt needs to know this mismatch

John W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cloey E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina G. 
Évaluation :
3

Location was good. I reserved the truck at 8 am and was not able to pick it up until because I was not sent the information I needed to pick it up early. Additionally I was flagged as being suspicious which is very offensive. Overall uhaul needs to re think how they do things. Another gentleman had to wait because he did not receive email with everything needed

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makarand P. 
Évaluation :
5

They saw I was mobile ordering the vehicle and they personally walked the key to me before I could ask... It was an over all pleasant experience.

Stephanie S. 
Évaluation :
5

Excellent service and customer care

devraj C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samsher S. 
Évaluation :
5

The gentleman who checked me in and out was excellent and very helpful.

Patrick S. 
Évaluation :
5

I wasn't sure what to expect when I realized this was an authorized dealer and not an actual store but the man was very friendly and helpful and quick. Easy return process.

Allison K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
2

Had a 9am reservation. This location reportedly opens at 9am, but when I arrived just prior to 9am there were several customers waiting outside, and the business was unoccupied and locked. Somebody eventually arrived around 9:40am, but never offered any explanation or apology and was a little hostile and dismissive towards the many frustrated customers. Several of the vehicles that were to be used that day had not been checked in yet from previous usage, so additional time had to be taken to get them checked back in and properly equipped before they could be sent back out with reservation holders. I had reserved extra moving blankets, and by the time they were actually ready to process my check out, they had no moving blankets left. I wasn't on the road until 11am (2 hrs after my reservation), and never got the moving blankets that I'd reserved. This was a frustrating and potentially expensive waste of time on what is already a long and difficult moving day. Staffing and attitude issues aside, the equipment that I did receive was decent, and the check-in and out process seemed pretty efficient once the equipment was ready to be rented out. But the delays and overall disorganization definitely left a bad taste in my mouth, and the same is true for most of the other dozen or so customers that were there that morning.

Spencer M. 
Évaluation :
1

Our uhaul was given away to someone else. Everyone there was so rude. We ended up getting a much smaller truck and then was told we took the dolly and the furniture pads when the truck never had those inside when we got it and we didn't rent those items with the truck. Overall experience was awful. We refuse to ever do business here again.

MICHAEL F. 
Évaluation :
2

We thought we would need the U-Haul for 2 days, however we ended up returning it a day early and was told we would get a $39,99+tax refund, however that did not happen. Very disappointed! The check engine & oil light were both on as well.

Amanda J. 
Évaluation :
2

We thought we would need the U-Haul for 2 days, however we ended up returning it a day early and was told we would get a $39,99+tax refund, however that did not happen. Very disappointed!

Amanda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
2

I guess who was suppose to open didn't show up so everyone was waiting for close to an hour for someone to show up and when he did there was no apology. My movers had to wait on me and I had to pay 100 extra for my movers because of this

Melody B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
4

The young woman handling the front could be more friendly. She definitely gave off the vibe of not wanting to be there. I don't think she was trying to be rude, but her personality was far from engaging. A simple hello, eye contact, and a smile go a long way. But overall the process of reserving a truck, using it, and returning it was simple and easy.

Ruth D. 
Évaluation :
1

The attendant was over half-hour late to even open the facility. And did not seem to be very organized. It was 10:30 before I got the trailer and was on the road o with a 9:00 reservation.

Barry K. 
Évaluation :
5

Ordered a rental in Bloomington Indiana and of course thought we had that and turns out we had to go to Greenwood to pick up. Never would have known this if I just didn't happen to look at the email the day before. UHAUL SHOULD NOT BE ALLOWED TO CHANGE YOUR RESERVATION UNLESS THEY CALL YOU AND LET YOU KNOW. BAD BAD IDEA AND NOT HAPPY ABOUT THIS AT ALL!!

Tim B. 
Évaluation :
4

Office could use a little 5S - mostly just for the funnel weaver spiders nesting in the windows - but staff was friendly and accommodating and I'm happy to have this location available right near us in South Greenwood. Merci!

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
5

Lady working at office was very helpful,would defently recomend to a friend.

gary C. 
Non les évaluations ont été soumises pour cet établissement.

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