Customer Reviews for Greenwood South
(Concessionnaire U-Haul dans le voisinage)

1 449 évaluations

2622 S US 31   Greenwood, IN 46143

(317) 736-4160

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 736-4160

2622 S US 31
Greenwood, IN 46143

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The lady at the front, Chelsea I believe, was super helpful and got everything ready for me quickly. She even warmed the truck up for me 10/10

Sarah M. 
Évaluation :
2

Customer Service at this location was the worst in 35 years of using uhaul.

TONY C. 
Évaluation :
5

Dropping off the truck was very easy. The officer manager Chelsea was extremely professional and courteous. She was wonderful. Highly recommend

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik N. 
Évaluation :
5

The address on the website did not take me to the correct location with GPS but the owner called to give directions

SPENCER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlin V. 
Évaluation :
5

Chelsea was very helpful

RONALD D. 
Évaluation :
3

We rented for 48 hours, but returned cargo trailer within 24 hours...however was charged for 48 hours...interesting

DARRELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
1

The Greenwood South location that I rented from is absolutely terrible. DO NOT rent from this location. Due to mechanical issues, I had two separate trucks. Both were in very bad condition. The first truck I got broke down a few blocks from the facility smelling of burnt transmission. Fortunately the truck re-started and I was able to return it to the facility. The second truck that I got had a back door that would barely close, a key that had to be manipulated just right to turn in the ignition, worn out suspension which caused the truck to lean and made it really scary to drive (a very dangerous situation when loading so much weight so far from the ground). This is a dealer location and not a corporate location. This dealer does not properly maintain their vehicles. As if that were not enough, the person who seemed to be the manager or head person at the location was rude. Due to mechanical issues (engine related) the second truck broke down on me and left me stranded. Fortunately, I had already unloaded all of my stuff and was just heading back for a second load. After waiting on hold for twenty minutes or so, I spent about an hour and a half dealing with roadside assistance. The guy on the phone was friendly and worked hard to get the issue resolved. The only things I would say could have been improved with that situation were shorter hold times. I'm still dealing with U-Haul for final resolution regarding all of that. Then to add insult to injury, this dealer charged me for an additional rental day the day after the vehicle was towed away. I guess he hadn't been informed that the vehicle broke down or something, but there was no attempt to contact me prior to charging to see what was going on. This was a terrible rental situation and significantly damaged my opinion of U-Haul and their ability to be a reliable service provider for future moving needs. I've rented from Penske in the past and never had any issues. Their equipment was 1 000 % better and they were great to deal with. I recommend considering alternative providers.

Aaron J. 
Évaluation :
2

The initial rental process was easy. Once we got to rental location, things got bad quickly. Employee was rude and short. Talked bad about fellow employees and almost felt like I was inconveniencing him. “Shop” was filthy and reeked of smoke. Overcharged us a day, and then acted like refunding us was only because we were “angry”, not because it was wrong. Would recommend to avoid this rental location.

Malachi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
1

Whoever the guy running the store was extremely rude to me and you could ask my buddy who came with me his tone was rude and he wouldn't stop trying to rush me this was my first time ever renting a Uhaul and I probably never will again if I ever have to associate with someone like that again

Austin B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
1

If you'd like a man making sexual gestures to you and making you feeling completely uncomfortable while over charging you for a truck by all means this is the place!!

Josie M. 
Évaluation :
2

It took a while to actually pick up the truck because the gentleman helping us was there alone and seemed to be absolutely swamped at the time. He was nice, perhaps a little too talkative, but in general it just really seemed like there needed to be a second person there to either field the calls he was getting or help customers. Also, the next morning there was a flat tire on the truck which was a bit perplexing.

Kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devraj C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
2

I called this location two different times to ask questions about my online reservation. I just wanted more info because I'd never rented a uhaul before. Both times, the person who answered gave really short responses and was not friendly at all. In fact, the way he answered me made me feel stupid for asking the questions. He responded matter-of-factly, like I should already know this information. My friends picked up the truck without me, and their customer service experience was similar. Also, someone should probably go check out this location because I wasn't there, but it sounds like it's pretty chaotic.

Michael M. 
Évaluation :
3

Fix the issue with your rates. I rented a 14' truck overnight (picked it up at 5pm and turned it in by 10 am next day), one-way, less than 100 miles, and it cost me 187,00 $ That's outrageous! That cost did not include the gas I had to put back in the tank.

Bill W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn B. 
Évaluation :
4

Truck I picked up was not the cleanest I have rented although it may have been a quick turn around. It smelled like stale cigarettes and there was a used mask left on the floor board of the cab and the cup holders were dirty. Although, I have used this location several times and have never had any issues.

Treasea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
2

I was charged 14 $to my credit card for “safe driving coverage “ I declined all insurance when asked because I pay for my own and it covers me already . I shouldn't have been charged this extra fee

Kimberly W. 
Évaluation :
5

Great service

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

Horrible customer service. Rushed me out and treated me like crap when I was unsure on the process. Almost hit my car as they were moving the truck I returned.

Ethan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

January M. 
Évaluation :
5

Friendly and well infofmed

Mitchell V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilberto O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey T. 
Évaluation :
1

I really would love a refund for the awful service i had. I honestly didn't feel comfortable going back alone. Guy was very belligerent and rude. Argued with me about my credit card. I also received a uhaul with check engine light. I willbe reporting to B(etter) B(usiness) B(ureau).

DARON C. 
Évaluation :
5

So appreciated the fact that even though I had called a few times as I needed a cargo van on fairly short notice without getting through, this location called me back even though I had not left a message! Couldn't believe it and the woman was most accommodating. I was able to get the van on Tuesday even though I called on Sunday. It was clean, fueled and ready to go.

Robyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W P. 
Évaluation :
5

My friend is always in a good mood and very nice and friendly! Great place to pickup and drop off equipment rental!😊🤙

Wilford R. 
Évaluation :
5

Returned after business hours.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVINDER R. 
Évaluation :
4

I had no problems at all with my service from this location. Anthony was extremely helpful during the pickup process, and throughout my rental period. I would definitely rent from them again! Thanks Anthony.

Rhonda C. 
Évaluation :
1

Terrible service. Smelled of pot. Mobile pick up didn't work on holiday. Several attempts to fix on call center. It failed. Go somewhere else.

Brian K. 
Évaluation :
5

S.O.

Jose P. 
Évaluation :
2

Cleanliness of the building. It was pretty gross. Didn't want to sit or touch anything. Men working there aren't very friendly. Certainly not the worse but could definitely work on their people skills.

JEREMIAH S. 
Évaluation :
5

I don't know what they could have done to make the experience any better. They accommodated my every special need. Even a 24-hour extension. I felt so comfortable with this. That I even stopped at a local spray wash, and washed exterior after I swept up the interior. My congrats and sincere thank you to the owner management and the team help. Keep up the good work

Robert J E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Always an easy transaction at this location. Only one I use. Staff friendly and helpful.

Stephen C. 
Évaluation :
2

The person who was working there was the rudest person I have ever met the guy in front of me walked out the worker was so rude to him never again u haul

William W. 
Évaluation :
5

Neet clean. Very through with hook up & delivery. A pleasure to work with,

Robert J E. 
Évaluation :
5

Great service. However - equipment could be in better condition. Smelt like body odor and dirty floors, but staff were great

JACKSON T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

Provide a truck that will last a one-way without losing AC and the engine light coming on.

Rodrigo Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
2

The guy was rude and unprofessional when calling out where the keys were. He acted like it was the end of the world that they were locked in the back of the truck, which is exactly where they were when we rented it at a different location. I would not rent from this location or return to this location based on poor customer service.

Amanda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Worst experience with UHaul or any rental company. Will NEVER USE UHAUL AGAIN, I would rather make 50 trips with my little trailer

Glenn S. 
Évaluation :
5

They Older gentlemen that help me out was very nice and helpful. He went beyond the call of service he provided to me and my family!

Wilford R. 
Évaluation :
5

I have used this particular location many times. The guy that runs it is always very professional, knowledgeable, and polite. Thanks for the constant great U-haul experience!

Dustin H. 
Évaluation :
5

Good customer service

Gursimran C. 
Évaluation :
4

Excellent customer service.

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill W. 
Évaluation :
5

Everything went very smoothly and the location was easy to find. Merci.

ANDREA D. 
Évaluation :
2

Had a tire that was low when I picked up and had to stop to put air in it then when I returned they where rude

Andrew P. 
Évaluation :
1

We asked for a dolly and they didn't put it in the truck, so it took extra time for one of our friends to get one. The older man working was very rude to his employee and myself. I said no to a service that I would pay extra for and he cut me off and had a condescending tone. He also reprimanded his employee in front of me in a very harsh way. If I hadn't been on a time crunch, I would have walked out. I didn't want to give this man my business. We started off a very difficult move with so much negativity due to that man. Treat your employees and customers well, it made things very awkward. Also clean your birds cages.

Joshua K. 
Évaluation :
5

Great people and service

Shawn B. 
Évaluation :
3

The man that took care of my rental was fairly hostile and wouldn't allow me in without mask or even talk to me till I had one. After I came back with a mask The owner came in with no mask and allowed customers in without them and as I was leaving he was refusing to give his boss keys that tbe boss needed.

Damion K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTA S. 
Évaluation :
2

Seemed unorganized.

Cecily G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cierra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

The owner there worked with me greatly and was an excellent person to work with. I will only recommend this location for Indiana.

Alexis H. 
Évaluation :
1

The manager was RUDE!!!!!!!!!!!!!!!!!!!!! and needs to learn how to treat his customers.

Blaine S. 
Évaluation :
1

I initially reserved a trailer at the US 31 and Hanna location in Indianapolis. I got there at 0650 and waited for them to open only to find the trailer apparently had been stolen. I was then sent to a location in Greenwood In. I arrived at 0740 and had to wait for it to open. As I was waiting a young lady came to work and walked in the door, that wasn't an issue as it was still before their time to open. And suddenly a man jerks the door open as I am standing waiting and very rudely tells me " We ain't open" I hadn't ask anything from him nor did I have time to speak to him before he shut the door as quickly as it opened. As soon as the door opened I walked I and was greeted by the young women I saw a few mins earlier. As she was trying to solve my problem this man was walking in and out of the office ranting and raving about how he wasn't legally allowed to drive and John who I assumed was the owner of that location was going to buy him a new pair of F'n glasses. The young lady was done and told me this guy would be helping our back.i go out and Mr. Personality was waiting in front of the trailer to hitch it to my truck. He guided me while I was backing and I got our as he hitched it up. All the while bitching about how another employee and himself had a physical altercation the previous night and how John was going to replace his glasses, both of his wrist were in bandages and he pointed out his neck which was bruised as well. Just rambling and irritated in general which was VERY apparent. He was a very unpleasant person at that time, I was just wanting to get going. When I brought the trailer back I parked it exactly were I took it from and then this same person from that morning comes over and just goes off on how I was able to do that? I tried to explain I have driven trucks for over 40 years and that's why I could do what I did. Now as he begins to unhitch the trailer it did not separate and he announced he was " Going to pop my Cherry" he then jumped into my bumper of MY TRUCK and in doing so broke the license plate frame. As it separated he was telling me how he " Had just Popped my Cherry" over and over. I was thoroughly pissed now and tired from my day on the road. Thinking how unprofessional he was. It may not be a big deal to U-Haul about breaking the license plate frame, but I paid for that NOT U-Haul. This whole incident now has me looking to buy my own trailer so as NOT to be dependent on U-Haul for my trailer needs. And when I need a trailer, I reserved a trailer for 0700 and left with a trailer at 0820... And to that end I will NEVER go to Greenwood U-Haul again and advise others against that location as well. And just an fyi the trailer I rented had clearance lights out on all sides, poorly maintained.

Jon R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
3

Poor customer service. This location was great but I cannot believe that Uhaul would rent a vehicle for a cross country trip without cruise control but have a sticker on the dash saying be green and that the vans they rent have running boards to make it easier to get in and out so we had to buy a step stool so my wife could get in and out

Charles W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Nothing great overall service and experience

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
5

The customer service was amazing and the vehicles were well maintained. Would totally recommend to a friend and will be back when I need to move!

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
4

It took us over half an hour to get the truck via online, then we went to return the app wouldn't let us upload the videos

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen I. 
Évaluation :
4

Quicker check in process - we attempted to do a mobile check in but the app and website both kept crashing when a photo was uploaded!

Jared H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

The manager at this location was great. He had a good process down and was able to provide me with all information up front. I had no questions left unanswered. He was quick and efficient. Equipment wasn't the newest but it got the job done and was reliable. Will use this location again even if I have to drive 45mins south.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P. 
Évaluation :
4

This location was excellent in all regards. However, the service provided by the regional call center was the WORST! My reservation was canceled without any notice. Then rescheduled at a time when it could not be picked up, then rescheduled again. Overall, this scheduling fiasco added a lot of unnecessary stress to an already stressful situation.

Robert M. 
Évaluation :
5

Très bien

Rahul T. 
Évaluation :
2

Offer discounts

brad S. 
Évaluation :
1

The guy was rude and I can put up with lot before I complain

G H. 
Non les évaluations ont été soumises pour cet établissement.

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