Évaluations des clients Greenwood South

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Greenwood South

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Grace W.
Évaluation :

Everyone was very helpful and nice. I especially liked the birds

Joel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Elmer H.
Évaluation :

easy to work with, very accommodating

Justin M.
Évaluation :

Nothing. Excellent and fast service.

Ronald J.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry T.
Évaluation :

The gentleman was fighting with a customer on the step when I got there . Was a crotchety old hateful man .

Charles W.
Évaluation :

The guy I dropped it off with was grumpy. If I didn't back the trailer in I'm sure he would have been much worse. It didn't take long to drop it off and I was glad there wasn't more interaction.

Donald R.
Évaluation :

Le client n'a pas laissé de commentaire.

ERICA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerome L.
Évaluation :

Nothing except ask for Jeffery. He was excellent.

Seth T.
Évaluation :

Le client n'a pas laissé de commentaire.

Dawn L.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela A.
Évaluation :

The uhaul drove bad and was pretty dirty. The customer service was HORRIBLE. He almost had me in tears acting like I was a huge inconvenience to him. I understand I came in a bit late, but you have hours for a reason. I clearly apologized for coming late and I appreciated him helping out, but his demeanor was above and beyond rude. And the other man that was in there just stared at me the whole time. Once I came to bring the Uhaul back, he was okay. Still condescending but not as rude as before.

Michael R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin M.
Évaluation :

While I preloaded the app and input driver license and payment for contactless pickup. The operator of the store took it upon himself to cancel all these contactless appointments and made them in person contact appointments. After waiting forty five minutes I was greated with a smoke smelling room, unmasked individual who was overly frustrated with so many people what vehicles at opening time. The comment aimed at the customers as “you weekend warriors all want the vehicles early in the morning”. While I can emphasize with his volume of work it appears that this was created on his desire to control the flow thus causing customers to loose time on their rentals and overly frustrating the customers. The truck interior was less than clean and the passenger mirror was cracked. My thought is nothing is being maintained at this site.

Richard R.
Évaluation :

Lot was crowded...could have used more than 1 person running things to speed up process.

KEATON S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mickey H.
Évaluation :

Not a customer service oriented place Jeff the sales rep was very rude and doesn't have a heart for his clients.

JOSEPH M.
Évaluation :

I was instructed to call the phone number on my contact when I arrived. The man told me to pull farther up on the phone then hung up on me. I parked and went inside. The man at the desk said he was busy and would check the vehicle in later. I didn't want it checked later then get a email saying I done something wrong and owed more money. So I asked for him to do it while I was there. He grabs his coat and said let me drop what I'm doing to help you. That pissed me off so I started cussing he told me to stop cussing and I told him you don't tell me what to do. He said he was supposed to be off today the girl came in late he was overwhelmed. He did apologize to me and said he was sorry we got off on a bad start. Everything turned out okay.

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosalind M.
Évaluation :

When dropping the truck off the people were rude and unprofessional.

Anthony W.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory L.
Évaluation :

The guy I rented from was great! Very nice and made the process easy! Would definitely rent again from this location

Katheryn F.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard G.
Évaluation :

Le client n'a pas laissé de commentaire.

david S.
Évaluation :

very friendly staff

Steven B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jared P.
Évaluation :

Jeff made me feel more like I was borrowing from a buddy than renting from a company. Couldn't have asked for a better pickup experience. Trailer door could use just a bit of WD-40 but no big deal.

Barbara M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica L.
Évaluation :

The owner, Billierose, has been a pleasure to work with! Clear communication on the process, communicates is she has a modified schedule due to the holidays and quick check-in. Thank you so much!

Thierry A.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald B.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

Geoffrey went above and beyond to help us out. We were supposed to drop the truck off at the Greenwood Mall location, but they changed their hours without notifying me. There was a key drop box and a notice stating that there would be a $75 fee added if you drop off a truck without an employee there to check it out. I called all 3 phone numbers associated with the Mall location and nobody answered. My wife googled greenwood uhaul and we got Geoffrey who offered to bring the truck to his location and he would take care it. I would highly recommend driving a few extra miles to get professional assistance. Avoid the Greenwood Park Mall Uhaul, they are no help at all.

Daniel P.
Évaluation :

Nothing! The rental personnel were very friendly, inviting and helpful when it came to checking in my truck and trailer. Excellent experience, I highly recommend!

Crystal P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaija M.
Évaluation :

The manager is very rude and condescending. It is the worst service I have ever had in an establishment. I will use Penske next time even though that U-Haul dealer is right by my house. I will go out of my way to never interact with that gentleman again. He made me uncomfortable.

Kimberly W.
Évaluation :

The owner was extremely rude. He talked down to me the entire time I was working with him. I look much younger than I am which led him to lecturing me on all of the different ways I could potentially damage his truck. Going as far as showing me pictures that were taped to his office wall of college students who have ruined Uhauls. He handed me the keys and pointed out what truck was mine, but did not do a walk around to check for existing damage. When I told him that I had taken photos of some preexisting dents and scrapes, he just shrugged his shoulders and said “okay, take pictures,” giving me no confidence that he wouldn't try and pass off existing damage as something that I had caused. Also, he wasn't wearing a mask during any of our interactions, which, he has the right to do in his own business, but is nevertheless inconsiderate during a pandemic.

Walter C.
Évaluation :

Great and friendly staff Thank you for the service

Connie Y.
Évaluation :

This was the best service we have ever had getting a U-haul. We will be back and recommend this location to everyone thank you very much.

Wendi R.
Évaluation :

Excellent service ! Good people !

Christopher E.
Évaluation :

How they talk to customers. Cleaning out the vehicles before another person gets them. Or just cleaning them often. The seats had dirt on them. There was so much dirt and leaves I took a picture before even getting in. I left and saw the low tire pressure light on. I wasn't thinking much of it, because it was cold the day before. There was leaves and dirt and small pebbles in the back. This was before I even used it. I had to clean it out before loading stuff in. I brought it back cleaning then I got it. Even the tire pressure gage was broken. But failed to let me know until after I returned it. I asked to take a picture for my records of the mileage and the guy had an attitude with me. Like I didn't trust them. I like having records incase I was accidentally overcharged. Will never get a u-haul from them. I might just rent from other places (lowes, menards, home depot) based on this experience.

Ryan C.
Évaluation :

Le client n'a pas laissé de commentaire.

Adrienne R.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG W.
Évaluation :

Excellent service. 2nd rental in 6 weeks. Both experiences outstanding.

Kris M.
Évaluation :

The rental process was quick and professional. The employees were friendly and helpful! Would definitely recommend this location.

Gerald W.
Évaluation :

Le client n'a pas laissé de commentaire.

John E.
Évaluation :

A1 SERVICE TOP SHELF GREAT CUSTOMER SERVICE

Steven T.
Évaluation :

Le client n'a pas laissé de commentaire.

JAY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher G.
Évaluation :

Absolutely nothing at all I had a seamless transaction he answered all my questions up front was extremely nice

Chadwick B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert H.
Évaluation :

Agent was easy to talk to and handled everything very well. Quick and efficent.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey R.
Évaluation :

Proprietor was very unprofessional in how he communicated. The mobile app kept crashing making it impossible to input beginning mileage prior to leaving the facility during pickup. It also crashed during no the return before explaining where the keys should go. I ended up locking the truck, and placing the keys under the visor. I did use the chat feature on the website, in an attempt at extending my rental time. I was assisted by Amanda, who helped me out tremendously. She was amazing, and very fast.

Michael M.
Évaluation :

Not all lights working on the trailer. Latch was very rusted and hard to maneuver… I am a strong man and had trouble. The operator of the U-Haul business was very rude when I dropped off the trailer… I put it near the spot that it was; but he said you could've put it back where it was. He rudely said no and that was it.

DARYL H.
Évaluation :

Just keep doing what your doing. Very quick and simple to drop off the trailer.

Lucinda R.
Évaluation :

Le client n'a pas laissé de commentaire.

Eduardo P.
Évaluation :

Only l found one think Need install the address # l don't see the location number anywhere . All other was excellent plus 👏👏👏👏👏👍 Thanks l will be there again if need !

Davon W.
Évaluation :

Everything was excellent and professional. Very helpful all across the board w saving us money and just being friendly.

James D.
Évaluation :

We arrived at location to be told that our truck would have to be picked up at another location 9 miles away. The reason I chose greenwood store(US31/Hanna) is because it was only a couple of miles from our house. Now we are driving 18+ miles to get to our house and loss of time. As far as I knew, there was no email or phone call to let me know that the truck we rented was at another location. The truck was good. No issues. If equipment is not at location, customer should be notified where to pick up before they arrive!

Demetris H.
Évaluation :

NOTHING !! KEEP DOING WHAT YOU ARE DOING

Noel S.
Évaluation :

The truck was the worst I'd ever rented. The oil change light was always on. Then the ABS light came on. Then the check engine light. Then about 10 minutes after I got on the highway a different red brake light came on along with a siren. I had to pull over on the interstate to find out what was happening. I finally decided that the truck was such a piece of junk that it was just curio off lights at random. This truck seriously needs to be taken out of commission, it isn't safe.

Michael K.
Évaluation :

There was some reported damage to the vehicle that was already there when we retrieved the moving truck. It was reported like we caused the damages. For any prospective leasers....I suggest inspecting the vehicle they're renting WITH the owner present before you leave the lot so you do not get blamed for preexisting condition. Other than that.....the person who rented the truck to us was very straight forward and professional and the equipment performance was above par.

Marvin P.
Évaluation :

I was to rent from 1 location but had to go all over to finally get the truck. This did cost me time and gas. It also did cost me more money to go to this location rather than the other. Between my time and the extra money I should not have had to pay on mileage...not very happy at!!!

Mark Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie W.
Évaluation :

Fantastic process. No problems turning in truck

Thomas G.
Évaluation :

Great customer service.

Shawn A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dale K.
Évaluation :

Very friendly and helpful, felt like they we're looking out for my best interests. They went above and beyond and will get my business again.

Cody D.
Évaluation :

I put gas in the truck and still got charged a gas fee. 👎

T Colin A.
Évaluation :

This location had my reservation, but no truck. scrambled trying to find keys to a truck that wasn't there, had to find me a truck at another location 30 mins away. clerk told me he would get me a “comp” to help out, never did. Moving is stressful, no need to make it harder!

morgan L.
Évaluation :

Le client n'a pas laissé de commentaire.

KULWINDER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen H.
Évaluation :

Excellent customer service, very helpful, and explained everything so thorough. Definitely will use this location again.

ANDREW P.
Évaluation :

The location has very loud birds in cages in the office which make it very unwelcoming. The worker was smoking right by the front door when I had arrived so it was not a pleasant smell.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK J.
Évaluation :

Best service ever, thank you

Hailey N.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca W.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher A.
Évaluation :

Le client n'a pas laissé de commentaire.

amanda H.
Évaluation :

Their moving helpers were awesome and super friendly and professional. There was a little bit of a snafu when I got there over the truck I rented not being available, but they ended up making it right.

Jeffrey C.
Évaluation :

Nothing

Sam C.
Évaluation :

Not happy with the extra charge for mileage. I was clear on my PUD locations and still received an unexpected charge. Deceptive U-Haul!

Sarah Elizabeth M.
Évaluation :

Geoffrey was extremely helpful in making the experience go smoothly. I was struggling to understand the 24/7 pick-up instructions and he took the time to help me get on my way. I would definitely recommend this location to anyone needing to rent a u-haul.

Chelsea C.
Évaluation :

Le client n'a pas laissé de commentaire.

Everett P.
Évaluation :

All fine here also.

Vickie P.
Évaluation :

Le client n'a pas laissé de commentaire.

David O.
Évaluation :

Along with a trailer, I had reserved moving blankets but they didn't have any. U-haul needs to do a better job at tracking inventory. If the inventory is not available, the U-haul website should not mislead the customer and let them reserve items that aren't available. I had a previous experience where the Uhaul website let me reserve a trailer (different location) but 1 day prior to pickup I called and found out that the trailer was not available. This is VERY frustrating!

Kenneth F.
Évaluation :

Windows should be cleaned inside and out. Windshield wipers should be checked before rental. Rental tax should be explained . my rental tax was 11 %. Our local tax rate is 7%.

Lorra M.
Évaluation :

Le client n'a pas laissé de commentaire.

Floyd A.
Évaluation :

The man that helped with my Rental was a great guy! Professional and courteous! No problems with anything!

CLARE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page