Customer Reviews for Grutzas Interstate Auto
(Concessionnaire U-Haul dans le voisinage)

196 évaluations

111 Vulcan Hill Rd   Barnesville, PA 18214

(570) 773-1205

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(570) 773-1205

111 Vulcan Hill Rd
Barnesville, PA 18214

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

WALTER T. 
Évaluation :
2

Make sure truck is cleaned out, not only the cargo bay, but the cab as well.

MARK S. 
Évaluation :
1

A better organized, and staff location. When returned equipment no one was willing to check it in, they did not help unload equipment, and it took 3 days for return to actually be validated. Will probably not come back to U-haul because of this experience.

Daniel C. 
Évaluation :
4

I dropped off after hours, and the only complaint I have is that it was a little confusing as to where I should have parked the truck. I parked it next to the other trucks so I guess it was okay. I suggest putting some signage to mark where to park the vehicles, eliminating any confusion.

Josiah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
1

There was no one available to give me my rental when I arrived, even though I arrived at my pick up time, and the gas station employee that worked there argued with me for almost 2 hours about how I needed a 24/7 share rental because I needed a key code to get the key out of the box, and then when all was said and done he got the truck key out of the back of the building.

Tatiana W. 
Évaluation :
1

Horrible, I'm being charged an after hours fee right now. I dropped this off three hours after I picked it up. I picked up at 9:30 am and dropped off a little afternoon, they are trying to get an after hours service fee. I have pictures and all. No one around no one was answering door when I dropped off.

CURTIS W. 
Évaluation :
5

Nothing great job!

MELANIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEROY U. 
Évaluation :
3

I am very upset because they charged my friend's card for an extra day. The 10 foot van was returned on Saturday May 15,2021 at 3:40 p.m. The gentleman on site told me where to park the truck and to leave the keys on the counter and that his son will take care of it when he comes in.He didn't take my original paperwork. They charged a cleaning fee ,which I feel is wrong because I swept the cargo area out at the return site. The cargo area was dirty when I received the truck,also the cab area had cigarette ashes,pennies and sticky residue on the floor between the seats. I am very, very ,very upset right now.

SANDRA LEE K. 
Évaluation :
5

They were all super helpful and kind !!

Victoria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Ready and knew what to do. Friendly. In general it was a messy location but friendly

BRAD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
3

When I pre-ordered on line I specifically put grutza location.they never received my order but did help locate my order.the online system was not very reliable. Next time I will go specifically to the location.

PAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAITLIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan L. 
Évaluation :
5

I have no complaints. The representative was courteous and made sure I was informed before making my decision and the whole process was pleasant

Ed B. 
Évaluation :
3

Wasn't sure where to park the truck but great location near interstate exit.

Michael R. 
Évaluation :
2

Do not overcharge your customers, charging 21 $to bring car after business hours but 12 hours before contact ended not fair at all

Igor A. 
Évaluation :
3

Scruffy

Andrew P. 
Évaluation :
3

VERY LITTLE CONTACT WITH THESE PEOPLE HANDED THEM THE KEYS THEY SAID THANKS AND THAT WAS IT

John B. 
Évaluation :
3

No comment..at all..

NELSON C. 
Évaluation :
1

The man who was there to go over the uhaul information with us flat out said he assumed we were going to steal the truck. I've never been accused of being a criminal when utilizing a service before so it was not a great experience.

Katherine G. 
Évaluation :
5

Show up more discounts

Joel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mildred P. 
Évaluation :
1

I had an appointment at 9 am, the owner did not show up until 10 am, he was extremely rude, and refused to accept payment, forcing me to call uhaul customer service to pay. I was 2 hours behind on my move due to the poor service I received, and it inconvienced everyone helping me move. Will look into other moving services for my next move.

DANIEL F. 
Évaluation :
2

The location was closed when I arrived, even thou the website said it was open.

Ed O. 
Évaluation :
2

Not friendly and just said park truck and took keys. So I did mobile check in after that to be sure.

Troy W. 
Évaluation :
5

Very helpful and nice to deal with. Very nice to deal with

Neil K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angla O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
4

Computer system needs work

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

1. How about having the right size truck? 2. How about having it where you promised it? 3. How about telling the location that I'm coming for the truck? 4. How about telling me that you changed the pick up location? 5. How about having the equipment that I ordered? 6. How about having the manager that was supposed to call me actually call me?

Henry D. 
Évaluation :
1

Very poor customer service.

Benito G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

palma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Overall, there is a problem with your system. I had to travel to Barnesville to pick up my one way rental. This is not right for the customer. There are 3 uhaul dealers in Hazleton, PA where my request was made for. One had 7 units the same size as the one I requested. I somewhat understand that I wanted a one-way uhaul and not a return to Hazleton. But still this needs to be corrected where uhaul delivers a one way to Hazleton and not force client to go out of his way. I will not use the Hazleton Uhaul system again if this policy continues!

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alyssia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

filippo C. 
Évaluation :
2

Truck dropping oil in several spots. Man not knowledgeable. Last minute pick up location change, not enough miles, fuel not filled to half tank as supposed to be, charged for insurance without asking. Drop off location charged for extra day, for extra fuel and extra miles. After disputing charges, drop off location said they'd remove extra charges. Still waiting!

Caryn K. 
Évaluation :
5

Had very good experience, very friendly and helpful.

HAROLD S. 
Évaluation :
1

They guy over charged me and then canceled my reservation and it charged me 50 $when I never canceled anything

janessa D. 
Évaluation :
5

Nothing at all but we do need more in area

BRENT C. 
Évaluation :
5

It's hard to improve on perfection! Thank you, Brian.

JOHN F. 
Évaluation :
2

Why did I have to go so far away when there is a location less than 5 minutes from the zip code I listed? I passed it. The whole experience was no good. I cannot believe it. For what I paid, a few bucks more with another vendor I probably will be more satisfied. I will be thinking that next time.

Patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
1

I canceled the rental became they charg a 15 $extra fee after the signing and uhaul fee and I told them what kind of crazy thing is that then I showed them a recipe from a place I rented in another location and they said they charge there own Processing fee and the trailer is only rented till 8 p.m the same day I rent it every rude and Arrogant people when u dont agree with there terms I will never ever rent anything at this location and I would never recommend anyone there either that's crazy !!!

Salvador T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Not really sure if anything would improve the great service that i recieved.

anthony W. 
Évaluation :
2

Well ill start this with the trailer i reserved was not the trailer i needed. I wanted the trailer with motorcycle chock. i had to use a regular trailer no others there. Next I got no help on hooking the trailer up to my truck. I wasnt sure if i did it correct in which case i didnt it came of the ball and damaged my new trucks bumper the guy told me where it was and that was it and he got in his truck and left. NO CUSTOMER SERVICE.And to top it off the office/store was a total disgrace. If i were you id go and make a visit

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly T. 
Évaluation :
5

All fine

kyle E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly T. 
Évaluation :
2

The milage was wrong compared to the paperwork. Paperwork last 2 digits said 20 but it was really 50. Took photo and kept going to my destination because truck was being rented at 5pm by someone else that same day. Explained to man at desk and he replied you should have brought the truck right back. Truck return mileage was 74. So over charged for mileage.

Frances T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia C. 
Évaluation :
1

Charged me 15 $cleaning fee for ashes when no one smokes

cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rolando M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN K. 
Évaluation :
1

Inform the customer about the truck, and the cost of how much it costs to fill the gas tank. When a customer reserves a place to pick up a U-Haul, and they're none available and the customer has to go to a different location please accommodate the customer to the best of your ability. Lastly, inform the customer of the process of dropping the U-Haul at the drop off location and that the customer needs a smart phone.

Kadijah B. 
Évaluation :
4

Prices are way to high!!

alfred F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher H. 
Évaluation :
5

Bien

CHARLES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
1

Owner didn't even know if he had my requested trailer on the lot. Then he left me with doubts about my truck pulling a 6x12. It pulled just fine. Unit was dirty. He never came out to look at the trailer with me or check my truck to make sure I had the right equipment. Also no helped offered to pry this trailer out of the snow and ice it was sitting in when I went to hook up. I had to clean out all the snow and water from the plug end before I could even plug it in my truck receptacle. Because it wasn't on a level solid surface it took everything I had to get it up and hooked on my truck by myself. Also since I didn't check inside the trailer before I left it wound up having a hand truck in it that I didn't request. Horrible experience.

Matthew A. 
Évaluation :
4

Clean it up a bit.

John F. 
Évaluation :
1

I dropped the truck off 3 hours after renting it and they did not check it back in the next day comes around and they still did not check it back in I had to call corporate so I would not get charged for a second day

ANN G. 
Évaluation :
1

Business did not open at 9 as described. I went into adjoining gas station and attendant was able to process the rental agreement after telling me that they should be here soon. The location also did not have the correct number of furniture pads I needed and upon leaving the location the fuel gauge only had 35 miles to empty (way below 1/4 tank).

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Merci

ANWAR H. 
Évaluation :
2

First these ppl didn't even have our reservation. Their system wouldn't work we were there for an hour. Then the milage is automatically estimated for you, at 25 miles. We moved 6.. I've rented this on the 28th, never had a problem any where else with credits from milage from u-haul, and I'm still being charged the whole amount and no credit is on my account when the guy said the 29th after 9am. Now it's 3-5 days. Clearly not going back.

MARCELLA H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
5

Very helpful in hooking up trailer

vito R. 
Évaluation :
1

No one in office when I arrived. The clerk was not helpful and I was charged 94,75 after I returned the vehicle next time I'll use someone else

Lucia R. 
Évaluation :
1

The service was horrible the individual renting the truck cursed and screamed then told me my truck was not clean and refused to name what wasn't clean about the truck. Along with him telling me to stop acting like what I know I am. I asked what did he mean by that? He said stop acting like a asshole and what I know what else I am. If this is the type of racism UHaul supports I want you to understand that this will be my last rental. (Check history)

Russell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sterling K. 
Évaluation :
1

They over charged me. I never received a breakdown of the receipt for the bill

Anna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
1

No one was there when we got there for pickup. Store hours said closed at 10am. But our reservation was for 11am. Someone from the gas station helped. He had to call the uhaul guy to tell him what to do. He cursed while doing the transaction. He hand the receipt over and lit a cigarette and walked away. No help with connecting the trailer. Upon drop off no one was there to assist. When someone did appear he said put it over there and pointed. He offered no help at all until I showed him my bandaged hand. I had recently got 5 stitches. He then came over to help and he needed my help doing it.

VIRGINIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Brian is a great guy!

mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryanna K. 
Évaluation :
1

Hire people that will actually be there in the office when you go to pick up the truck. Bryan who is the uhaul representative was no where to be found when arriving at the office. Office was messy and not clean and the front door was wide open. He left the contract and key to truck on his desk. No one ever explained the contract nor did anyone explained where the truck had be dropped off. Apparently you can't just drop of at any uhaul location like I thought. Charged me double the price even though I only had the truck for 2 days. Bryan charged me for 4 days. I will never use uhaul again. Not only did I have the stress of moving but I also had a this guy harassing me via phone and threating my fiancé. I would never recommend this place to anyone nor will I ever go to this business again.

Janina B. 
Évaluation :
5

I am very unhappy with uhaul I went to minersville auto in minersville pa to pick up my truck which was suppose to have the key under the seat but of course there was no key so I then had to call Larry who informed me that it should be there and he would call around to find out what is going on I am now 30 min past pick up time.an hour after I was to get the truck Larry called me back and said I needed to go to hazleton pa to pick up a truck because the guy told him he did not leave the key.I drove to hazleton pa which is another 30 min from minersville pa I'm not happy I should not have to go through what I went through when I got to hazleton the man there named Brian was very helpful and friendly uhaul should make sure all of there people are like this.

DAWN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marianne H. 
Évaluation :
3

I could have had better instructions on how the 24 hour drop off worked. I had to drive from my house to the drop off site with my own car to check and see if I could drop it off because their posted hours showed they were closed. I am a first time U-Haul user and was not sure how it was to be done.

scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Good man. Straighten out issue with returning the truck to a site that initially did not want it: US Food Mart 489 Eisenhower Blvd Harrisburg, PA 17111

Mark K. 
Non les évaluations ont été soumises pour cet établissement.

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