I am very upset because they charged my friend's card for an extra day. The 10 foot van was returned on Saturday May 15,2021 at 3:40 p.m. The gentleman on site told me where to park the truck and to leave the keys on the counter and that his son will take care of it when he comes in.He didn't take my original paperwork. They charged a cleaning fee ,which I feel is wrong because I swept the cargo area out at the return site. The cargo area was dirty when I received the truck,also the cab area had cigarette ashes,pennies and sticky residue on the floor between the seats. I am very, very ,very upset right now.
SANDRA LEE K.- Pennsylvanie PA
- Barnesville
- 18214
Trailer Rental & Towing in Barnesville, PA at Grutzas Interstate Auto
(Concessionnaire U-Haul dans le voisinage)
111 Vulcan Hill Rd
Barnesville,
PA
18214
Services dans cet établissement :
Pour nous contacter
111 Vulcan Hill RdBarnesville, PA 18214
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Barnesville, PA 18214
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
They were all super helpful and kind !!
Victoria D.- Rating:
- 4.0
Ready and knew what to do. Friendly. In general it was a messy location but friendly
BRAD D.- Rating:
- 3.0
When I pre-ordered on line I specifically put grutza location.they never received my order but did help locate my order.the online system was not very reliable. Next time I will go specifically to the location.
PAUL R.- Rating:
- 5.0
I have no complaints. The representative was courteous and made sure I was informed before making my decision and the whole process was pleasant
Ed B.- Rating:
- 3.0
Wasn't sure where to park the truck but great location near interstate exit.
Michael R.- Rating:
- 2.0
Do not overcharge your customers, charging $21 to bring car after business hours but 12 hours before contact ended not fair at all
Igor A.- Rating:
- 3.0
Scruffy
Andrew P.- Rating:
- 3.0
VERY LITTLE CONTACT WITH THESE PEOPLE HANDED THEM THE KEYS THEY SAID THANKS AND THAT WAS IT
John B.- Rating:
- 3.0
No comment..at all..
NELSON C.- Rating:
- 1.0
The man who was there to go over the uhaul information with us flat out said he assumed we were going to steal the truck. I've never been accused of being a criminal when utilizing a service before so it was not a great experience.
Katherine G.- Rating:
- 5.0
Show up more discounts
Joel T.- Rating:
- 1.0
I had an appointment at 9 am, the owner did not show up until 10 am, he was extremely rude, and refused to accept payment, forcing me to call uhaul customer service to pay. I was 2 hours behind on my move due to the poor service I received, and it inconvienced everyone helping me move. Will look into other moving services for my next move.
DANIEL F.- Rating:
- 2.0
The location was closed when I arrived, even thou the website said it was open.
Ed O.- Rating:
- 2.0
Not friendly and just said park truck and took keys. So I did mobile check in after that to be sure.
Troy W.- Rating:
- 5.0
Very helpful and nice to deal with. Very nice to deal with
Neil K.- Rating:
- 4.0
Computer system needs work
John S.- Rating:
- 1.0
1. How about having the right size truck? 2. How about having it where you promised it? 3. How about telling the location that I'm coming for the truck? 4. How about telling me that you changed the pick up location? 5. How about having the equipment that I ordered? 6. How about having the manager that was supposed to call me actually call me?
Henry D.- Rating:
- 1.0
Very poor customer service.
Benito G.- Rating:
- 5.0
Overall, there is a problem with your system. I had to travel to Barnesville to pick up my one way rental. This is not right for the customer. There are 3 uhaul dealers in Hazleton, PA where my request was made for. One had 7 units the same size as the one I requested. I somewhat understand that I wanted a one-way uhaul and not a return to Hazleton. But still this needs to be corrected where uhaul delivers a one way to Hazleton and not force client to go out of his way. I will not use the Hazleton Uhaul system again if this policy continues!
George L.- Rating:
- 2.0
Truck dropping oil in several spots. Man not knowledgeable. Last minute pick up location change, not enough miles, fuel not filled to half tank as supposed to be, charged for insurance without asking. Drop off location charged for extra day, for extra fuel and extra miles. After disputing charges, drop off location said they'd remove extra charges. Still waiting!
Caryn K.- Rating:
- 5.0
Had very good experience, very friendly and helpful.
HAROLD S.- Rating:
- 1.0
They guy over charged me and then canceled my reservation and it charged me $50 , when I never canceled anything
janessa D.- Rating:
- 5.0
Nothing at all but we do need more in area
BRENT C.- Rating:
- 5.0
It's hard to improve on perfection! Thank you, Brian.
JOHN F.