Évaluations des clients GS Ski Tunes

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de GS Ski Tunes

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Quierra R.
Évaluation :

Nothing. Great experience. I recommend this location to everyone. Thank you for making my first moving truck rental so painless.

brandon M.
Évaluation :

This was AWFUL. My experience was great to begin with. After I dropped off, I found I was charged double for my mileage. I talked with customer service multiple times, asking to have a field manager call, only to never get a call and find my case has been closed after never hearing from the field manager. When I called customer service again. I was told NOTHING could be done after I had proof through google tracking my phone of where I went and the mileage. I was disappointed to learn this, thinking I would have a positive outcome. I have had other companies go above and beyond over less and find your response unacceptable and disheartening. If this is to be what others can expect, I recommend going elsewhere.

Richard M.
Évaluation :

Car dolly was in very poor condition. Extensive damage to one fender which appeared to be from a bearing failure. Extensive chafing on inside sidewall of tire adjacent to damaged fender. Tie down strap on same side of trailer was abraded and broken from friction. Was able to effect repair by melting holes thru three ends of strap with heated screwdriver and bolting them back together.

brenda P.
Évaluation :

Signs in truck say you need to sweep out truck. It had leaves in it when we got it. All of the blankets we rented were full of leaves & dirt too. The worst part was that the key wouldn't come out of the ignition in the middle of our rental. When I called to let them know I was told to drive to another UHaul dealer to get it fixed. It's expensive to fill it up with gas so we had to drive more miles, waste more of our precious time and ultimately pay for gas & mileage b/c of bent key. I really just wanted to bring it to the lot when we were done and leave it for the owner. Instead we paid more money and wasted more or our time. Reality might be that it's not a great thing to have to rent a truck.

Joe B.
Évaluation :

Le client n'a pas laissé de commentaire.

david W.
Évaluation :

We NEVER got a receipt when picked up or dropped off. Not a good business transaction in y opinion

Charles P.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron S.
Évaluation :

Scott at GS Ski Tunes was available promptly for pick-up and return. Equipment was in great shape and the whole process was a breeze! Highly recommend this location as a UHaul service provider!

Erin Q.
Évaluation :

We had a 20' truck and it was parked in front of a dry cleaners that was never listed on the email instructions for pick up. A car cleaning business was mentioned and the GS Ski Tunes was tucked between two two buildings a few businesses down from where the truck was parked. It was like an Easter Egg hunt trying to find GS Ski Tunes that had the key in lock boxes by the front door. After using the code given we weren't able to open the lock to retrieve the keys. A staff person from GS Ski Tunes came out and assisted us, finally we retrieved key only to walk back to the truck at the location a few doors down to find there was a lock on the back door so we couldn't even open it up. We called U-Haul and were on hold, transferred to GS Ski Tunes in which the staff there was rude and implied we were lying that it was locked because he personally checked it the night before. He was getting loud on the phone, cutting me off and I finally had to say "I am the customer". His customer service skills were awful when under pressure/stress. I had to go back to another location, West Towne Mall Madison on Platte Dr., where I needed to take the truck to have the lock removed. I arrived and the lock was removed. It was indeed locked. The entire process that was both online and in person was 1.5 hours. This included the wait time on phones and hunt to find the location with lock boxes.

Ricardo G.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas C.
Évaluation :

U-Haul needs to update their system, as his shop is only manual pickup. We were told by U-Haul that we could go at 8 am, but he did not open until 9 am. The owner of the store was very apologetic on behalf of U-Haul and kind, but it's frustrating that they aren't on the same page. Since there isn't a place for overall feedback, I will also say that we had numerous issues prior to pick up-text received at 5:30 am telling us that the truck we ordered a month prior would not be available for our 7 am pick up. We couldn't get ahold of anyone for some time and we're on hold for many lengthy periods. Numerous issues and misdirections given. We ultimately ended up with a smaller truck than anticipated and two hours later than we were supposed to, which left us rushing and having to make an extra trip since the truck wasn't big enough. Would not recommend U-Haul again.

Shereen M.
Évaluation :

Had trouble with the after hour checkout but the owner of the shop came right away to check me out so the whole thing only took about 10 minutes!

Jon A.
Évaluation :

This is not where I had the trailer reserved. It was changed unilaterally with little notice.

angela M.
Évaluation :

Le client n'a pas laissé de commentaire.

michael Q.
Évaluation :

Supposedly the guy said they were not open. But the site says that they were. He was doing some personal stuff he said.

Brandon S.
Évaluation :

Nobody was staffed at drop off location. Returning via phone isn't easy when it was your first time renting a uhaul.

Aamir J.
Évaluation :

Le client n'a pas laissé de commentaire.

holly M.
Évaluation :

Le client n'a pas laissé de commentaire.

Parker H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARC D.
Évaluation :

Le client n'a pas laissé de commentaire.

Austin T.
Évaluation :

Service was the worst I have ever experienced. No show for rental , 6+ phone calls to clear up billing issues, acted inconvenienced. Asked us to come in to clear up issue and was to on site when we arrived(20 min). We called to ask? Stated he didn't want to wait!? Waste time, gas, energy. So unsatisfied. I do not recommend using this site for U-Haul rental.

Richard M.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Liana R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tobiah Z.
Évaluation :

The owner was impossible to reach. The dolly wasn't present in the truck. I had to travel to a separate Uhaul store who could only loan me an appliance dolly. There were not clear instructions on how to pick up or return the truck.

Jeffrey H.
Évaluation :

Le client n'a pas laissé de commentaire.

linnell F.
Évaluation :

Le client n'a pas laissé de commentaire.

Chaz O.
Évaluation :

Le client n'a pas laissé de commentaire.

John E.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua-Allen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel G.
Évaluation :

5 of 5!

Chukwuma O.
Évaluation :

I would recommend this location if you have no other options. I was rerouted to this location from the original location (522 W Platte Dr Madison, WI 53719) where I made a reservation. I arrived and he was not available. I had to wait outside for 30 minutes before he arrived. Upon arrival, he is friendly and conversational. After the transaction I did not receive a receipt. I had to call U-Haul customer service 6 hours later for the receipt. I suspected something is amiss, but I could not prove it. I was charged for insurance, but I DID NOT REQUEST for insurance. The previous location (522 W Platte Dr Madison, WI 53719) put insurance coverage on my reservation without my consent. I did not notice it because the newer location (GS Ski Tunes 6810 Watts Rd Ste 104 Madison, WI 53719) did not print or email me a receipt. Overall the guy is friendly, but before you take ownership of the truck, ensure you get the receipt and look over the receipt throughly.

Kimberly T.
Évaluation :

Le client n'a pas laissé de commentaire.

LaVonne T.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary Z.
Évaluation :

Excellent!

Eduardo T.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcea B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cliff L.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M.
Évaluation :

Have the agent that takes the reservation listen to the time that I indicated I would be picking up the rental unit (3:00 PM) and put that in the contract, instead of the time that the phone call occurred (10:41 AM). This resulted in having to make additional phone calls and ended up changing the location where we picked up the rental unit.

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew C.
Évaluation :

The contactless check in is horrible and takes forever. Plus if you ever get stuck and need help (like I did twice- once cause the app couldn't find my location and once cause the dolley I ordered was not in the truck) sit on hold for 15 minutes before even getting to talk to anyone. It took me 1 hour to finish the check in process for the truck. That's insane.

Mohammad H.
Évaluation :

Le client n'a pas laissé de commentaire.

Caio M.
Évaluation :

Send a message to the man who owns the store for the pick ups of the day. I waited one hour paat my pick up time to get the truck and when I got back to return it the owner was not there. The app also did not work to make the return online. I certainly hope that Uhaul does not charge ne with late fees because I have returned the truck at the date and time I was supposed to and there was no one to receive it and the app did not work.

Luke W.
Évaluation :

Le client n'a pas laissé de commentaire.

viswanath M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kent W.
Évaluation :

There were multiple problems: 1. I registered for the downtown Madison location and my reservation confirmed me to this far west side location. 2. Rental agent at ski shop was embarassingly unprofessional. He threw a temper tantrum, directed at his U-Haul rep and made me feel very uncomfortable and an imposition on his more important priorities. 3. I was charges twice for the rental.

Dale W.
Évaluation :

Le client n'a pas laissé de commentaire.

Nate K.
Évaluation :

Truck was broken and the roadside assistance was terrible. Wasted over 2 hours because the truck wasn't in proper working order.

Dyan O.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler P.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry S.
Évaluation :

Everything went smooth. Uhaul people took care of everything. T

Albert H.
Évaluation :

Le client n'a pas laissé de commentaire.

Oscar C.
Évaluation :

Le client n'a pas laissé de commentaire.

paul P.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron B.
Évaluation :

Great customer service. Very friendly and flexible.

Craig E.
Évaluation :

The guy wasn't there at 8am, told us we had to have our 10 hour rental back in 6.5 hours or we'd be charged a $50 late fee. He was rude. And now I have charges on my bill for things I didn't ask for.

Ryan M.
Évaluation :

Le client n'a pas laissé de commentaire.

VENKATESH K.
Évaluation :

I have taken rental two times from this location and both times he charged me for Safemove Insurance Which I declined. Contract # 23545115,87782248, . I reached out to Scott Burbach and he requested to raise a claim. Can some one look into this ? any questions reach me @ 757-652-0241

Sk Md Nahid H.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher T.
Évaluation :

When I made the original reservation, I checked with my personal insurance, and verified that my coverage made the SafeMove Plus option unnecessary. I did not include SafeMove Plus in my reservation. I also reserved for pick up at a different location, but it was changed to this one the day before the scheduled pickup. Greg, the proprietor of this location, added the SafeMove Plus option *without my consent* (he did not mention it when we spoke with him to take the truck). I called Uhaul corporate and they verified the coverage was added at the pickup site. I have filed for a refund.

Kay B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Only disappointment was that the truck had only 1/2 tank of gas upon pickup so we were instructed to return it to the location in Indianapolis with 1/2 tank of gas. This wasn't communicated within the uHaul system and therefore we were charged an extra $32 for returning the truck without filling the tank.

Michael G.
Évaluation :

We came in from Kansas City and knew we needed to get this returned by 7pm when the store closed. We called at 6:45pm to say we were on the way and no one answered. We arrived at 6:55pm as the guy was backing out of the parking lot. He did return long enough to tell my husband where to put the trailer, went inside the store for a second, and then rode off on his bicycle saying he wanted to get a ride in. Maybe he checked us in.

loa R.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S.
Évaluation :

They were expecting me and had the truck all ready to go. Did everything on line and I was out in like 10 minutes. Excellent job by the guy in the shop. I would not hesitate to use him again.

Todd Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Graham C.
Évaluation :

Le client n'a pas laissé de commentaire.

mary G.
Évaluation :

Nothing

DOMINIQUE L.
Évaluation :

A “Exit ->” sign at the back would assure newcomers they won't have to turn around or reverse.

Dave R.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen H.
Évaluation :

Le client n'a pas laissé de commentaire.

Guoming Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean R.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L.
Évaluation :

The sheet noted the tank was full, but I put over 7 gallons of gas in st the BP next Door.

judy T.
Évaluation :

This was a last minute rental that I needed and was lucky to find a truck to complete the move for a friend on a very busy end-of-the-month weekend! It was easy to find, rent and return. Thanks!

Michael K.
Évaluation :

Service was fast and friendly. Really, the best UHaul experience we've ever had.

Jeffrey N.
Évaluation :

Le client n'a pas laissé de commentaire.

ray O.
Évaluation :

Le client n'a pas laissé de commentaire.

bradley G.
Évaluation :

I was supposed to get the truck at another location in town but it wasn't there when I arrived. When making the reservation, I told the U-haul call center I could not get the truck until 5:30 PM at the earliest. The U-haul call center said this would be fine and that I could pick up the truck anytime before the U-haul store closes at 8:00 PM and that I could have the truck for 24 hours from the time I first picked it up. The first U-haul store said I could get my reserved truck from the Watt's Rd./GS Ski Shop location. They were in contact with Watt's Rd/GS Ski Shop bum owner via U-haul chat. He said come on over to get truck at 6:20 PM knowing he would be closing soon at 6:30. I arrived at 6:25 and his shop was closed and he was no where in sight. He made me wait until 8:00 AM the next day. This was not ideal. Had to reschedule with moving company to come and help load truck. Will never use this ski bum again. Life isn't all about skiing. Welcome to the real world, welcome to work...

Edward H.
Évaluation :

Le client n'a pas laissé de commentaire.

Nick L.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall P.
Évaluation :

The pick up point was not the central location and was not set up as a business office (in a ski shop). Hard to find actual office although unhaul trucks out in front.

Bryan F.
Évaluation :

Greg was super helpful helping to make sure my trick reservation went well. He checked with the previous renter to make sure when it would be ready for me when promised

evan P.
Évaluation :

The truck was clean but not that clean. It was covered in bugs and the cup holder had slime coffee stains in the bottom and it wasn't quite filled all the way as I was told it was but I filled it when I dropped it off so I wouldn't get charged a fee. Guy that we got it from was a great guy and I don't think he has the facilities to spray it down so that's really not his fault.

Vincent U.
Évaluation :

No problems, Overall excellent.

Jonathan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen J.
Évaluation :

Le client n'a pas laissé de commentaire.

JErome H.
Évaluation :

Better train the staff. I had to climb out if my window because the guy didnt know how to get my door open once on the transport. My car wasn't locked on right and it almsot rolled off. I had to drive slow to a nrwrby UHual to fix it. I wasn't asked about insurance and wasn't given a contract

Patrick H.
Évaluation :

Due to the store being closed when I the truck was returned is the reason for the N/A response to being helpful personnel.

LESTER P.
Évaluation :

Le client n'a pas laissé de commentaire.

frank T.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew S.
Évaluation :

I don't remember the gentleman's name, but he was really outstanding and helpful. I called him with questions before my pick-up date and he was helpful. He was also very friendly when I picked up the truck. The truck was clean and easy to use. I would recommend that everyone be like this guy. 10 out of 10.

jackie F.
Évaluation :

Scott was awesome, friendly and informative

Lauren T.
Évaluation :

I did not receive the extra materials that I paid for.

Kyle T.
Évaluation :

It was a little crowded in the actual location, with ski stuff all around. I would have a set aside location and make it clearer that its a uhaul location. If not for the truck parked outside, it would have been very hard to find it.

Steve T.
Évaluation :

Pick-up was scheduled online for 10:00 a.m., but the store doesn't officially open until 10:30 a.m.. Fortunately the guy was there early, so there was no problem, but that's something that could be an issue in the future.

Paul T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy E.
Évaluation :

Location is kind of hidden and I might have driven right by had I not seen a truck sitting out in front.

Jeanette B.
Évaluation :

The man who ran the shop was very nice and accommodating but he needed a new computer it took awhile for him to print out the paperwork.

Non reviews have been submitted for this location.

Retour
Haut de la page