The website had inaccurate hours, but the app saved the day and I will bypass the web and use the app in the future
jon M
GS Ski Tunes
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Madison, WI 53719
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisCheck in was borderline impossible, was waiting for verification for an eternity
Jace HMy pickup was originally scheduled for 10:00 AM, but I was moved to a different location. Unfortunately, when I arrived, I was told the pickup wasn’t until 3:00 PM. This put me in a difficult position because it delayed my departure and caused me to miss my planned arrival time. Greg at the ski shop did his best to help me secure an earlier pickup, and I appreciate his efforts.
Nelson NI had a very disappointing experience with U-Haul. I reserved a moving truck online for 6 hours, from 6:00 a.m. to 12:00 p.m. on a Sunday. I arrived at the pickup location at 6:05 a.m., only to find that the store was closed and would not open until 1:00 p.m. The biggest problem was that there were no instructions in my confirmation email or text message explaining how to access the key from the lock box. I called U-Haul customer service several times, but each time I was told the estimated wait time was between one and two hours. One representative told me to download the U-Haul app because it would show me how to get the key. I downloaded the app, signed in, and completed everything, but there were still no instructions. I called again and was given another phone number to contact, but that line also had an estimated wait time of about an hour. Finally, I drove to another U-Haul location to ask for help there was long lines. Finally One employee he told me to send a message through the U-Haul app. After I did that, after couple chats they finally sent me a video showing how to remove the key from the lock box. By the time I received the key, it was 11:10a.m. I had spent nearly five hours trying to get access to the truck on a very hot day. My friends had arrived at my house at 6:00 a.m. to help me move, and they ended up wasting their entire morning waiting because I couldn’t get the truck. This experience wasted my time, my friends’ time, and caused a great deal of frustration. I don’t understand why U-Haul doesn’t automatically send clear pickup instructions or the key access video by email or text after an online reservation is confirmed. That simple step could have prevented all of these problems. I am extremely disappointed with this experience and hope U-Haul improves its communication and customer support so this doesn’t happen to anyone else. If you’d like, I can also make it shorter for a Google review or stronger as a request for a refund or compensation.
Jamyang Pkind of a difficult place to find
Gary J