Le client n'a pas laissé de commentaire.virgina T.
Customer Reviews for Gurganus Automotive Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Hampton, VA 23661
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Because of the fuel leak from the punctured tank the return was very confused and difficult.William W.
Location is a little sketchy to get to but the owners made me feel at ease and were able to provide a great customer experience.Michael S.
Le client n'a pas laissé de commentaire.tayvon M.
Making it easier to load and unloading the portable steps are very narrow.but other than their service waswere great room clean but difficult loding second tier rooms are very difficut.Ivery W.
Le client n'a pas laissé de commentaire.Cedrician S.
Le client n'a pas laissé de commentaire.Sam M.
The truck was dirty, less gas was in the car than stated, and the check engine light was on and I was told â€œit's ok, that happens all the timeâ€ which eventually led to me wasting hours broken down.Nicholas G.
Le client n'a pas laissé de commentaire.jasmine H.
Worst experience with Uhaul rental. Location is a junk yard with no signs to indicate anything. On my way over I drove past several rental locations that had the equipment I needed but your online tool didn't recommend. In fact I stopped at one location and they offer to rent me the equipment. Either the online tools is rigged to provide business to less that desirable locations or it is simply a terrible tool. Will never use this service again.lucas H.
Mobile pick up was horrible. It took over 30 minutes to get approval causing delays with my move. Rental check engine light was on. Gas was only at a quarter tank.Victoria B.
Clear directions to get to the place because the FPS took us in the back side and we couldn't get around the road closed sign so I had to walk pretty far.Anna J.
Charged me for a truck that was supposed to be picked up days ago, j had Covid and they picked it up 3 days laterBreauna A.
Le client n'a pas laissé de commentaire.Michael A.
I encourage you to read the contract notes from both the renal contracts. While the location itself was pleasant,the customer service surrounding this particular rental was completely unacceptable except for the time of the pickup itself. They rental agent was wonderful. I made the reservation 3 weeks ahead of time only to learn 2 days ahead that UHaul changed my pickup and return location and on the day of the rental they changed it again! All my plans had to be rerouted and I incurred additional time ,expense, and inconvenience! I was told that inconvenience was less important, so I imagine that you receive many such concerns and possibly don't follow through. But as a former Quality and e efficiency professional, I understand the challenges, however, as a U-Haul customer, I feel your customers should not have to be subjected to this experience.Jacalyn F.
The location was great but the U-Haul app was notkiasha C.
Le client n'a pas laissé de commentaire.tracy C.
Self checkout was difficult as the keys were left in the wrong key box.Reginald N.