We had this company storage for 13 years and was very happy the staff great
JAMES M | Expérience générale
Customer Reviews for Guthrie Self Storage- Old Railroad Bed RB
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Never and issues and young lady and young man up front in the office are very cordial and made sure any requests or questions were adhered to. Excellent Customer service is rare these days and these two were on it.
Chris S | Expérience généraleFriendly, well maintained facility. No complaints.
Steve A | Expérience généraleAmanda and her staff was amazing!!!
Eric M | Expérience généraleAmanda was amazing. So helpful and kind.
SHARON BThe customer service was subpar the material used was damaged and having to drive out of my way to rent the U-Haul had already irritated me as it was block used to lock the U-Haul up with their product in the back was damaged and I felt unsafe leaving it there but had no choice
Anna TCustomer service was rude to me when I was having trouble doing self-checkin and they hung up on me so I had to figure it out on my own.
Brienne BExcellent customer service
jonathan hExcellent customer service!
Kathleen R | Expérience généraleCustomer service agent was not polite of professional in his job. I defiantly could tell he wanted to get done with my paper work so he could go home. He did not take any time to explain any details or arrangements on when I dropped the van off , especially since the location would be closed. I have to call in to your support center and find out what to do when I dropped the rental off. I would rate this young man's service 3 out of ten and will not be renting from the location ever again.
ERIC ZWe actually left an item on the rental truck. They called us minutes after we dropped it off so that we could pick it up.
DON STruck wasn't full of gas when received . My trip was no more than 20 miles and it cost me $30 to fill up due to requirement
RAY CDropped off with no issues. Appreciated the help.
JAMES MAmanda and DeAndre were excellent professionals with a very friendly demeanor and between the two of them they knew the answer to any question I had and was able to make things happen to help me in the move. I was going to rent a 15 foot truck and Amanda Recommended the 20 foot truck because she used one on her move and said it was no problem to drive. Plus, they were able to move more stuff faster. I found both of those attributes to be true and I thank her very much for that suggestion. Guthrie's keeps their equipment and their offices extremely neat and clean and it was a very welcoming atmosphere. I would recommend them to anyone even ifthe renter has to drive a little further to their place to rent their truck from Guthrie's. In our world of people that don't care much about anyone anymore the owner and the employees completely understand the customer experience and I felt proud to be a client.
JOHN LOutstanding service and very helpful personnel!!!
CHARLES Wopen earlier. 9:30 is to late to open.
MITCHELL Ano notes
ISHA GStaff was excellent. Friendly and helpful.
BRIAN WFriendly staff. Great customer service.
Claud RVery friendly and helpful, with good office hours.
Jack AI dropped off at this location but no one was there on a Saturday afternoon. There was a sign saying to leave it at another location which we couldn't find. So we left it at the location uhaul said and put keys in Dropbox by door
THERESA PTruck was clean, but not well maintained. The passenger door didn't shut properly, steering was loose and required constant large moves to keep the truck straight, and the brakes were not serviced correctly.
JUSTIN SThe young lady who helped me was wonderful!!
DANA AMy rental only had 3/4 tank of fuel. Would like to have the $35 dollars spent topping off the tank reimbursed off my total bill. Have picture with mileage to provide.
Shane PWe have rented multiple units there. Very clean and safe. The office staff has always been very helpful.
Ingrid P | Expérience généraleFast easy pickup and dropoff
WENDELL HI had a great experience.
Seletra BBecause they are a franchisee, they are not obligated to perform or assist a customer with some of the extra services that a customer may have purchased online. For example: safely hooking up a tow trailer. Customer should be informed ahead of time.
JAMES GExcellent experience. Truck ready when promised and in great shape. Folks in office were very helpful. one of the best U Haul experiences I've had.
John RThe staff member who assisted us on Saturday morning when we needed an appliance dolly that was unavailable at the pickup location was very accommodating, pleasant, and helpful.100 percent recommend.
Kevin SThe person that took care of everything for me at the location was named Madison. She did a very professional job and took care of everything quickly. I was very impressed with her performance. In addition, the van was very comfortable, responsive, and easy to ride in.
JOHN LThe staff was so kind and professional. I really enjoyed the experience. They made me comfortable about driving the truck because I had never driven one before.
Greta LWhenever I was returning it I was asked if i wanted to take optional photos to ensure cleanliness. I started to take photos and the page said "error" and it kicked me off the whole process. I was unable to be sure I completed the return and see the rest of the pages such as the one where I assume I'd be told to drop the key in for example. I logged in and didn't see any active reservations, but I found it under past reservations as "completed." I hope this error can be fixed for future users.
Marianne CI wish I would remember her name but the young lady that assisted me at this location was very sweet and so friendly. She explained the process very clearly and outlined the expectations for me with a smile.
MYNOR CThe employees were very friendly and helpful. We were able to modify our rental for the day. Facility was clean and inviting.
Glenn JGreat experience. Thank you
Timothy CWill come again when needed! 😊
Maple O | Expérience généraleThis was a great rental experience. The professional lady was excellent at helping with everything. Totally recommend Guthrie's Storage for UHaul rental. Thanks!!
Amy HMaintain the cabin clean.
Leonard PThe best part was that I was in and out with the truck in 15 minutes. The truck was clean and well-maintained. We moved our stuff, refilled the gas and returned the truck without any delay. It was well worth the money.
Ed MAs per complaint filed vehicle was toward within 2 days without being contacted via phone call.
Susan TThe staff attendant was very nice, courteous and helpful. Very easy process from start to finish.
Becky MThey put in that i returned the truck 2 days late even though i returned it the same day of rental. There is apparently 3 different Gutherie locations but we specified Old Railroad Bed location.
Alicia CStay the same!!’
James HThe associate I worked with was very Relatable and friendly The process was quick and efficient
Karl Dneeds no improvement
Maurice HWe dropped our truck off a day early and the woman inside just told us to drop our key and that was it, didn't even check the truck or that we returned our rented dolly (which we did, and brought inside because the back of the truck isn't locked when you leave it).
Blaine RYour diy system and app in general are garbage. It's an absolute pain in the ass trying to use an app that is so bad. I ended up having to cancel my reservation and go to an in store pickup. The level of trash your software reaches really can't be understated.
JAMES HBusiness was closed due to very inclement weather conditions.
GREGO SStaff was very friendly, helpful and answered all questions that I had.
Ronnisha BVery friendly and professional people at this location
PETER BCustomer service was great and picking up the trailer was very easy. The ladies hooked up the trailer and ensured everything was working. Thank you ladies!!
Bernard CThe U-haul application hung up on me during the before hour pickup process and I had to call support to get help. This delayed by pickup by at least 30 minutes. Otherwise it nice to have a convenient location near the destination and the truck worked well and was appropriate for our move.
Carl STake a long hard look at your online rental application, restructure it and make the process more user friendly.
Rudy HGot it back in time lady just said drop keys in drop box i will take care of it ..
robert bThe young lady working at this location was very helpful and provided top quality service. I was very pleased with my rental experience.
Michael SMake sure vehicles have enough gas in them to get to the gas station at least
Amanda CThe truck looked as if it had been in a U-Haul demolition derby. You have some terrible renter drivers!
Mark HExcellent service à la clientèle. They helped me with an issue that came up due to my oversight and helped me not get over charged. They were very helpful.
Kyra AVan wasn't cleaned when I pick it up
Shirley CThe girl's in the office make things smooth and are so helpful. Luke M.
Luke M | Expérience généraleExtremely helpful and courteous staff...a real pleasure to work with.
Frank F | Expérience généraleGreat service, friendly staff, highly recommended!!
WILLIAM H | Expérience généraleGreat location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.
Rick S | Expérience généraleMy furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.
MAHASIN B | Expérience généraleI had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.
CARL K | Expérience généraleVery professional people, clean property and grounds. Je les recommanderais à n'importe qui.
Tony F | Expérience généraleMy unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.
Danny N | Expérience généraleTwo years of great service. thanks
KELVIN T | Expérience généraleThank you for the use of your facility. We had a wonderful experience.
Bobbie W | Expérience généraleEverything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.
William R | Expérience généraleExtremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.
Charley M | Expérience généraleStaff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.
Whitney M | Expérience généraleThanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.
Ben V | Expérience généraleOverall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.
Shawn N | Expérience généraleExcellent facility and staff! Would absolutely recommend.
Robert P | Expérience généraleThe staff was very helpful, kind, knowledgeable overall Great overall experience
John S | Expérience généraleMy experience with storing here was smooth and easy. They had great customer service!
Emily G | Expérience généraleEverything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.
Ramona T | Expérience généraleMoved my travel trailer out to covered RV storage. At present you do not have cover RV storage available
Tom N | Expérience généraleThe facility more than served our purpose and staff was awesome!
Devonna C | Expérience généraleI would recommend this facility to everyone! If we weren't leaving the area we would still be renting from them!!!!
TIMOTHY C | Expérience généraleUsing this facility was a great experience!
RICHARD S | Expérience généraleOur unit has or had termites. We had damage caused by termites.
Greg G | Expérience généraleNo problems with facility
Tom N | Expérience généraleThank you for the great service
Oscar G | Expérience généraleI felt like the place was secured. I would rent again if needed.
WENDALL M | Expérience généraleThanks for the unit!
Landry B | Expérience généraleSecond time I have used this facility as additional space was required
DARREL C | Expérience généraleWe felt our items were secure.
ROBERT T | Expérience généraleThanks
Tim B | Expérience généraleClean and affordable storage
Lauren S | Expérience généraleMost of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.
CHARLES P | Expérience généraleI have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. Je les recommande chaudement.
Randy S | Expérience généraleI definitely recommend this storage place to everyone.
BRENETTA J | Expérience généraleVery professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.
JEAN F | Expérience générale