Customer Reviews for Hagan Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

5

Friendly and professional service.

Évaluation :

5

Give them same help i received

Évaluation :

5

I absolutely hated the drop off process. How incredibly insensitive of U-Haul to force customers to jump through such hoops after a long and laborious day of moving. I should NOT have had to take pictures, sign up for anything, or download your app. Returning the truck took three times as long as it did to get the keys. The location I rented from was great. The gentleman working there was friendly, efficient, and made the whole process of renting the truck the easiest part of my day. But you forced me to download an app, so I feel forced to choose another company in the future.

Évaluation :

5

It's apparently that filling this out doesn't matter. This is the 2nd one I received. Read the first one.

Évaluation :

1

Don’t add charges to peoples bills.

Évaluation :

5

Customer Service was very helpful!

Évaluation :

5

Technology was not performing effectively which was not the fault of the agent. He tried to access the national website but it crashed. He was very helpful and professional.

Évaluation :

4

We dropped off after closing hours so we can't rate other than they had a lock box for after closing which really helped us. UHaul corporate is a nightmare and prefers non-contact pickup and drop off. If there is problem, good luck. UHaul made our move chaotic and customer service is very difficult to get through to and doesn't seem to care about the customer and chaos UHaul caused by changing our pick up location the night before to 25 miles away from where we needed the truck.

Évaluation :

1

I Did not recieve the dolly I paid for, had to walk almost a half mile to get the truck since it wasn't at the location stated. Drove less than 20 miles, gauge still on full and he charged me $9 fuel surcharge.

Évaluation :

4

Service was good and people were friendly. Good job.

Évaluation :

4

When we first arrived! The person in chrg was not in office yet! Not that professional! There were nicer treks but they gave us a trk not as nice & I reserved trk over a week prior! Can't say terrible experience but not top of line place for sure!

Évaluation :

2

Be on time or at least present during business hours. Online app is in serious need of debugging.

Évaluation :

5

Location was great. Website functionality & app left much to be desired tho.

Évaluation :

5

No hassle self return after hours.

Évaluation :

3

They told me to use after hours return and it wasn't after hours. The lady was ride ajd said the guy told me how to return online, wjen I picked up truck , but she was wring he didn't tell me and why use after hours when I wasn't after hours ? Then got charged for not using app

Évaluation :

5

Hassle free dropoff/return.

Évaluation :

1

Horrible experience. No Person there at location during business hours. My family had to sit in the car for over 45 minutes while I checked in the truck. Back and forth with U-haul check in on the phone. I will not use u haul again because of this excerience. I will use penske or another company. Also another guy complained about the place while I was there.

Évaluation :

3

I am waiting for the removal of the disputed charge ... I only received 12 packing pads and paid for 24!!!

Évaluation :

2

Staff not very friendly. Did not have items of extras in stick so unable to get the moving blankets requested in online order. Staff didn't really care about renting andade it seem like a waste of time for him.

Évaluation :

1

Asked for a dolly and an appliance dolly. We did not get the appliance dolly, and we had two big freezers to move. We were picking up before store open,so we had to use lock box. The lock was so old you could no longer read the letters. Had to wait for store to open. In the mean time I have Uhaul movers being paid to stand around doing nothing. On line it says store opens at 8:30. The sign at the store says nine. The clerk was no help he kelp saying he had nothing to do with the box. We did talk him into trying but he couldn't open it either. The check in process was even worse. Follow directions on return box 20 times at least. Could not get the website to respond. Was going to contact support but could not find a phone number. The only option it gave me was to chat. So I open a chat. It ask me what I needed with support. I explain I needed help with returning a truck. It said hold on for representative. After 10 minutes of no response I ended chat. I tried chat again. After 20 minutes still no responds. After 45 minutes of trying to return a truck, I gave up and put key in box without checking it in.