Évaluations des clients Hamilton Self Storage Gp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hamilton Self Storage Gp

Cote générale :

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Scott W. | Expérience générale |
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Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in Hernando

Rachel E.
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The customer service representative at Hamilton Storage in Hernando, Ms was very helpful and covered all of the bases. She made sure we knew exactly how to operate the equipment.

Justin B.
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Le client n'a pas laissé de commentaire.

Karen H.
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Le client n'a pas laissé de commentaire.

Angela L.
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The lady Shawna who works there has the worst attitude i have ever experienced in a customer service facility. She should be terminated. What a horrible human being!

Steven B.
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The person who assisted me with drop off was very friendly and helpful. Drop off went very smoothly and quickly. It was a great experience.

Christopher G.
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Le client n'a pas laissé de commentaire.

Ty M.
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Le client n'a pas laissé de commentaire.

James G.
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the lady I delt with was awesome

James C.
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Le client n'a pas laissé de commentaire.

D H.
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Attendant was very courteous and friendly. She made sure I understood everything and was completely satisfied.

Matt B.
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Pulled up, dropped the car dolly off and was checked out in the matter of minutes. Staff was friendly and eager to get me on my way.

Jean-Luc D.
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There was some confusion for a while as far as where to pick up the trailer. The documentation showed drop off in California. Your web page was not much help.

Iah H.
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Customer service was great. The one associate at the location seemed taxed since she had no one else to help but the trailer and equipment was ready when I arrived. She attached the trailer and I had no issues.

Kari D.
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Le client n'a pas laissé de commentaire.

Misty B.
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Le client n'a pas laissé de commentaire.

Marvin T.
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Everything went very well.

Mitzi H.
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Le client n'a pas laissé de commentaire.

Asher F.
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The lady that worked at this location was rude. She did not come out and tell me where to park the trailer and there were no spots available, so I dropped the trailer where I could and then she wanted me to move it again and charged me $20. She should've come out of her office and let me know where to drop the trailer and there wouldn't have been an issue.

James D.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Chodie M.
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Le client n'a pas laissé de commentaire.

Michael J.
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Le client n'a pas laissé de commentaire.

rhenda J.
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Easy process of self returning truck.

Johnathan W.
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Lower your prices, would not go this route again, just to move a table. Wayyyyyyy to expensive

Jeffrey W.
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Great service ! Thank you

Michael Q.
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Very friendly service. I will use them again.

RICHARD A.
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Le client n'a pas laissé de commentaire.

Dwana T.
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I asked for a refund because I didn't get what I paid for. I do all my business with uhaul including storage. The reason for the truck rental was to remove my essential items from my storage at the uhaul on Pepperchase in Southaven Ms. After renting the truck I found out that the elevator was out of service at uhaul. I couldn't do anything. My money was taken for the truck rental though. 🤔

Larry W.
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N/A

Rick A.
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Le client n'a pas laissé de commentaire.

Dana W.
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I didn't meet the woman that worked there but spoke to her on phone. She was very accommodating and very helpful.

Abigail I.
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The lady at working in the office when I picked up and dropped off was very nice. My original experience trying to make a reservation prior to finally finding this U-haul location was not smooth however. I called the 1-800-Uhaul number and the person set me up with a reservation for a truck that did not exist at the location she booked it. This happened twice. I believe what is in the U-haul corp. system may not accurately reflect what inventory is available at the local businesses.

Trung V.
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Le client n'a pas laissé de commentaire.

Jessica R.
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Le client n'a pas laissé de commentaire.

Britt O.
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Le client n'a pas laissé de commentaire.

Steve D.
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Le client n'a pas laissé de commentaire.

CLAYTON JOSEPH J.
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Le client n'a pas laissé de commentaire.

ANTHONY W.
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Le client n'a pas laissé de commentaire.

Jamison H.
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Le client n'a pas laissé de commentaire.

Charles C.
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The staff stayed in touch with me by phone and email to let me know exactly what was going on. If an issue developed, they resolved it quickly. In my opinion they did a great job of assisting us with our move.

James W.
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Le client n'a pas laissé de commentaire.

Preston K.
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Le client n'a pas laissé de commentaire.

Joshua W.
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Great customer service 10 out of 10

Michael Q.
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Le client n'a pas laissé de commentaire.

Michael Q.
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Le client n'a pas laissé de commentaire.

Thelma C.
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IT WAS GREAT THANKS

Karen M.
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She was nice

Steve R.
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I'm confused as to why I could not complete the return early and get a receipt. I picked up the truck on Wednesday in Texas, drove it to MS on Thursday and tried to turn it in after unloading it before closing time, same day. Policy changes I suppose, but in the past it has been no problem. I did not want the truck in my driveway an extra day. Then I find out it is due on Saturday, and that would have been very annoying. Not sure how I will manage my next rental.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Tommy W.
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Shawna is wonderful. We appreciate all of her assistance.

Jesse M.
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The truck was not available when I went to pick it up. It had to be moved from another location. I wasn't provided a receipt when I dropped off the truck because the girl claimed she couldn't log into the system. I was charged for an entire extra day when I was 1 hour late for drop off. When I called to dispute the charges I was put on hold and never got to speak to them

Caleb P.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

James H.
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I had a break down on my way home from a vacation with my wife. It was a Saturday afternoon and most of the U-haul locations nearest to us were closed. I had a way to tow the car, but nothing to tow it on. I found a location that was still open in Hernando, MS. Shawna Hugonnett had what I needed, the only problem was that I was 30 miles away from that location. By the time I would be able to get there it would be closing time. She agreed to stay for me to be able to pick up my rental. When I got there ten minutes after closing time she helped me understand everything in the rental agreement and just made me relaxed for the first time since the break down. It was a wonderful experience for the situation.

Welton W.
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Le client n'a pas laissé de commentaire.

Elby S.
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I was inside the facility and in the process of being taken care of and had to wait until she answered the phone and handle that customer request over the phone, which was totally rude!!! She wasn't friendly at all!!!

steve O.
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Le client n'a pas laissé de commentaire.

Michael Z.
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Unfortunately the auto transport was not properly secured to my truck's trailer hitch by the Uhaul representative. When I attempted to load my vehicle on the transport the front portion of the the transport rapidly separated from the hitch and it managed to damage my trucks tailgate and backup camera. Recommend thoroughly checking things over after they tell you “you're ready to go.”

Fawn L.
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Was not there was closed made me wait 30 mins. Lorie albillar said I had to run to bank forgot to hang sign.

Caty R.
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There was no issues with the Uhaul service itself, expect the fact it was 60 miles away from where I anticipated being able to pick up a truck and where I made my initial reservation. Uhaul made me drive over an hour to pick up my truck and auto transport before me move. Makes it seem like making a reservation serves no purpose because you won't know until the day before if you have you equipment to be able to move with. No adjustment on fees or charges are made either so it ends up costing a minimum of $30 more in gas alone plus the inconvenience. Will definitely consider using a different truck service next move.

SUANNE S.
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I would like to also thank Area Manager Richard Taylor for taking a personal interest in this customer and making this a completely trouble-free experience, as well as the to reps at the location in Hernando. If all customers are treated this way, there could be no improvement.

Bethany C.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Shawna was extremely helpful!

Richard B.
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The agent from the Hernando,MS office called me the day after my pickup from Griffin, GA to advise me that the truck was rented for pickup right at my contracted drop off time of 9:00 am in Hernando. They then asked again when I planned to bring the truck back for drop off. I advised that I would do my best to be there by 9:00; however, the Atlanta weather was poor and we were trying load and make our way to Hernando. Saturday morning, on the day of drop off, I received three calls inquiring about the status of the truck. I did not take the calls as we were unloading the truck. I delivered the truck by 8:50 am in Hernando and made no mention of the phone calls. I found it very annoying and frustrating that I was being continually contacted. I had not violated the agreement and had not intended to. In the future, I will closely regard the individual U-Haul outlets and potentially consider other contractors.

John M.
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Very easy rental process. We needed the truck quick, because we're a furniture store and our own truck had to be put in the shop for a couple days. I needed a truck to finish deliveries for the day, and I needed it quick. It was a very easy and pleasant rental experience. We were able to get a good truck on an hour's notice and went on with our business. Thanks very much to Hamilton Storage in Hernando, Mississippi. We'll do business there again.

Katheryn S.
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Le client n'a pas laissé de commentaire.

William M.
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excellent customer service

william P.
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Hours are not favorable.

Doris D.
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Le client n'a pas laissé de commentaire.

hank L.
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Rated poor due to hours were posted on front door and website incorrectly which led to a lot of frustration and inconvenience. Also, there was not a labeled drop box (which wouldn't have been need if hours were correct), just a mail slot in the door.

Floyd J.
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Le client n'a pas laissé de commentaire.

Alexandra C.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Gregory H.
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Le client n'a pas laissé de commentaire.

Ashley C.
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Le client n'a pas laissé de commentaire.

April C.
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Y'all need to check out the truck more then what you do

Charlie R.
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Le client n'a pas laissé de commentaire.

Harold H.
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Employee was very friendly and helpful. Very pleasant experience. She's an asset to your company.

Linda C.
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Le client n'a pas laissé de commentaire.

Gary C.
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It was a great experience. Can't think of anything to change to make it better.

Bobbie W.
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Great customer service

Mary Y.
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Le client n'a pas laissé de commentaire.

Johnny H.
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Excellent service

Jasmine H.
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I reserved a 15' truck days ahead of time. When I show up to pick it up, the attendant said “There's a problem. I can't get the back open. So if you can open it you can take it, but otherwise I can't rent it out.” We went to look at the roll up door, and I saw that the GACs on each side had become detached from the previous use, so the door couldn't be pulled up. But she insisted that she'd never seen those kinds of cables before and didn't know what was wrong. Without ever renting a Uhaul before, I figured out immediately the issue and was surprised she did not. So she offered to find another 15' truck in the area, which was nice of her to do, but I went with the 10' instead since it was there and I was ready to start movinf. What could be improved is better notice when there's a problem like that, especially because my moving plans could have been jeopardized if there wasn't another truck available. Also, the attendants renting out the trucks need better education on basic mechanisms of the trucks so that they can troubleshoot or offer solutions.

Charles R.
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It was easy and reliable I'd use it again if I need too

Dawn M.
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Le client n'a pas laissé de commentaire.

johanna R.
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Was lied to about deposit. Trailer was dirty.

Javier R.
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Le client n'a pas laissé de commentaire.

Kimberly D.
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The first vehicle I received had a broken drivers sode mirror. Bother the vehicles smelt of smoke.

Robert H.
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First of all asking me to review this location is not fair I will explain why. I had a reservation with a Southaven Mississippi location to rent a car dolly I was assured a phone call to verify everything was okay I never received the phone call and I show up Sunday morning and they act like they never heard of me acted like they did not even have the equipment I wanted to rent and sent me to the Hernando Mississippi location 14 miles away to get the car dolly. That location was a positive experience they had what I was looking for the equipment was well-maintained and I was able to get my equipment was no hassle while I was loading the disabled vehicle on to the dolly the Southaven location starts blowing my phone up demanding to know why I'm not there to pick up my equipment I explained to them I was just there and they said they didn't have any of this equipment they didn't even bother to check my reservation or take my ID or anything or bother to ask who I was the Southaven location on pepperchase I could not recommend to anyone.

Marsha G.
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Le client n'a pas laissé de commentaire.

Mary R.
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There was no one to help me get a 6 x 12 foot trailer detached from my truck. In the pick up location they did it for me.

Nabeel O.
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Goood

Danial K.
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Le client n'a pas laissé de commentaire.

Lee A.
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Hamilton Self Storage was open and had my rental ready. Good experience.

Tammy S.
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Le client n'a pas laissé de commentaire.

Lawerence M.
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Nothing, seamless transaction

Patrick M.
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This location charged us for an extra day if unable to return when open. The.Helena location made no mention of this stipulation. By the time Hernando contacted us there was no way for us to comply.

George J.
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Le client n'a pas laissé de commentaire.

Charles W. | Réservation |
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U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.

Non reviews have been submitted for this location.

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