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Walter Sims
Customer Reviews for Hamilton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The young lady that checked out the rental was professional and extremely kind.
Charles ShortLove the staff very helpful
lecia martinThis is the second time I have used this location since relocating here and they have always been amazing. Way better customer service than the actual Uhaul store in Southaven. 10/10 for service.
JENNIFER rainRecommend relocating the truck key drop off box to the U-Haul store front entrance or near the entrance.
Darius GreeneTrain employees better to learn about vehicles and auto transport dims and capabilities of U-Haul Moving & Storage of Southaven and chat because they advised me wrong!
Ricardo Olguinnothing perfect
Charles JohnsonGreat costumer service ! Would definitely use this location again .
marconius tunstallThis why I only rent U-Haul from this place,
CHARLES JOHNSONTrailer was reasonably priced, pulled great. Tailight worked intermently. Check in not clear on contract, rented on 1-28, returned 1-29 to specified location, contacted 1-31 not returned. Traveled to check in location, they had not checked it in. I don't need help looking bad!
jack johnsonThis was my first time ever using a storage unit and my experience was great. I had 24 hour access to my possessions and was notified when there was a possible issue. Hope I never need to use a storage but if I do I'd definitely use U-Haul for my storage needs.
LATANGLEA ELAM | Expérience généraleThe customer service is perfect and this location is great
kim coxEverything is perfect
CHARLES JOHNSONYes very clean ,love the way it's inside .The lady that was there was very helpful,and nice
Brittany Benford | Expérience généraleCustomer service was excellent
Raven StevensonVery professional and helpful
ezra wentworthGreat storage and friendly service
LINDA REED | Expérience généraleNothing 385 Stateline Rd is perfect to me.
CHARLES JOHNSONI haven't received my refund
Tavaris JonesGreat customer service with both of organization representatives. Friendly and courteous job well done in selection of staff. Appreciated!
Angela PowellS.O.
Herbert WilliamsThe customer service was great. I wouldn't change anything about my experience. I will definitely return in the future.
Amber ParkerEverything is perfect
CHARLES JOHNSONI love the people that run this place, very nice people and honest.wouldn’t want to go anywhere else.
CHARLES JOHNSONExcellent Customer Service. Would highly recommend this location to anyone in the surrounding area. Will definitely use this location again. Great storage facility as well. Well Maintained and Plenty of security cameras.
Terren JonesThere was trash in the cab of the truck.
Tracy SimonThey were so helpful each time I use them, you go away feeling like you just left a good friend. They made my experience with uhaul so simple and friendly. Thanks . See you all on the 7th of this month.
Devorner TateGreat customer service, very clean facilities,attentive to their customer needs,very good surveillance cameras to protect the customer and business. I would recommend this Uhaul Hamilton Storage to anyone.
yolanda dickensU-Haul locations should carry useful equipment to assist in moving sch as hand trucks and sillies.
Tony GomezS.O.
Herbert WilliamsGreat service. Tiffany was wonderful. I witnessed her handling a difficult customer very well. I'd give her a raise!
Terry WilsonThe one day truck rented had a broken bar that had been taped to keep the ramp functioning… I jarred my hip push the ramp in, due to the bar catching a rail, stopping the ramp from closing… I reported the problem to an U-Haul associate immediately upon my arrival to the property before the return inspection began… It kind of inconvenienced me due to me having to figure out how to get the ramp to close… I have a video and a picture of the issue for management purposes… It needs to be welded back together before someone hurts themselves… It happened with the 17' one day truck rental… I spent nearly 3 hrs trying to figure the problem out… I really didn't want to bandage the issue but that was the only way to get the ramp closed… I smashed my finger and burst the cuticle area that bleed for awhile… Please inspect every inch of these vehicles before renting them out because I could've been the person that would push the issue… I'm just overly grateful for the team y'all hired!!! They were super fun, friendly and genuine!!! Thanks for the rental!!!
John LewisMy return was horrible. The representative that I returned to said I didn't pay when I know I did pay a certain amount up front. Then it was showing like I didn't pay at all. Hope I never have to use Uhaul again.
Lashuntral RichardsVery easy process
Joanne Penningtoni rent a U-Haul every week. Stateline Rd is the only one that I recommend any one to go to. Very nice people and never have any problems..
CHARLES JOHNSONThe truck needs an alignment’s
alfred robinsonThe truck was very nasty, and the windshield was so dirty I was barely able to see out of it. And I think the Transmission is going out in the truck because it was having a hard time shifting all in all it was the worse truck, I have ever gotten from U-Haul.
Lisa ForeI gave it an Below Average for the UHAUL web product. In trying to return the truck through the UHAUL app it was gut wrenching. I had to call customer service and Cst Ronald Drake was phenomenal in helping me accomplish a task that should not have been such a chore. Fix the UHAUL app , the locating of my phone signal was the worst part. And secondly, when taking a pic of the gas hand and odometer reading the app kept giving me the run around saying my memory was too low and the process didn't go through. It was crunch time and I needed this rental returned ASAP or I was in jeopardy of having another day added to my ticket. But Ronald came through in the clutch and saved the day from UHAUL receiving a POOR review.
Hollis HendersonThe vehicles need to be cleaned, and the vehicle needs to be checked and serviced before renting it out to the public. The Check Engine/Service Engine sign was on and the tire pressure signal was also on, when I received the vehicle. The inside was filthy, to where my son and I did not want to touch anything at all. This was my worst experience with U-Haul.
Jerry VanImprove the online pick up option..but the employees at this location were great!
ANSHANIE CANNONI will always love to rent a truck from this store, very nice people
CHARLES JOHNSONVery easy process to return the truck. Definitely will recommend.
Juan TorresKeep up the good work 👍
linda ReedOption to check in faster and give extra minutes
Shameka VincentI did not drop off the trailer myself, my husband did; so I cannot speak from personal experience. But we have dropped off trailers at this same location before, have never had any complaints.
Julie SnokeAwesome place very clean staff was amazing would definitely recommend and use again.
RICHARD CHASTAIN | Expérience généraleThe 10 ft I rented drove horribly especially on the freeway. I seemed like it had transmission problems with several yellow lights on the dashboard. Drove back immediately the guy just said that the truck was ild.
Willene JenkinsBest customer service ever. Cleanest facility . The workers make you feel like family.
trip trezvantThe person who waited on me was very polite and professional. I will go to see him again. Thanks U haul.
Angela JohnsonDidn't receive my receipt at all over charge me, only use 15 miles pay for 30 miles
Leon FlukerThe people that waited on me was so friendly, I mean their customer service was so awesome I felt like we already knew each after. Most definitely would recommend them and use U Haul again.
Devorner TateGreat Worker
carl doneNothing. It was a really good experience
Quinton FullerAffordable prices and clean restrooms, helpful nice staff.
DeMarous ROBINSON | Expérience généraleEverything was very nice and Kimberly gave good customer service and will rent again.
LILLIAN MCGEEThe front desk lady was great
Stephanie MilamVery nice and helpful
ron maynardDrop off was smooth
Daniel WilsonCustomer Support was excellent and friendly!
Brenda GammonEasy to make the reservation, easy & quick pickup, convenient drop off.
Richard Hoseney JrI dropped off the trailer to the location They were currently closed so I didn't have any interaction with the staff. The location was easy to find and seemed very clean
Trinetta ParramoreN.D.
Terrence DickersonThank, Uhaul for an easy and quick experience.
Anthony BowlesI needed a large storage space and I was able to find it at Hamilton’s storage facility.
Rosa Buschlen | Expérience généraleThe staff was extremely professional and efficient, while still being friendly. If we need storage in the future, this will be our first and only stop!
BRENT RICHARDSON | Expérience généraleAbsolutely the sweetest staff! Very clean and helpful!
JEANNE FORTNEY | Expérience générale