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colleen S.
Customer Reviews for Hamilton Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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It was a very good experience.
Timothy G.I will recommend this place. Thank you for all your help.
SANDRA S. | Expérience généraleGreat customer service 🥰ðŸ˜ðŸ¤©
shuntay H.The unit I rented was dropped off at Top Gun U-Haul site in Savannah, TN at 10:30 am this morning. My experience with U-Haul was TERRIBLE. Here are some facts: -I reserved the truck 4 days in advance and stipulated that I wanted to pick it up at Pleasant Hill Storage in Olive Branch, MS because the items I needed to move were there. Within hours of the time the truck was to be picked up your representative called and directed me to Hamilton Storage in Southaven MS to pick the truck up since it was not available at the site I reserved -I spent 20 minutes picking the truck up trying to maneuver your web site for mobile pick up and your site was terribly slow and would not let me upload photos of the filthy condition the truck was in. After the website delay and taking to your representative on your chat system I was Informed to go inside and pick up the key! Had I known There was anyone inside I would have not attempted the mobile check in and saved a lot of time. -the truck was filthy outside including The windshield and it there was dirt on the floorboard and the console had food and drink stains. -when I finally got the key the agent then had to get a two wheeler out of the truck and pack up 15 blankets that were in the back before I could leave. -this morning as I attempted to use mobile return a dozen times your website was not working. I used a second mobile device to ensure it was your website that was faulty and it was. -with no website connectivity I tried Six times on one phone and two on another phone to reach your 800 number only to find it not working, no answer and a fast busy signal This was a POOR experience and I will likely never use U-Haul again.
ken A.Car was very dirty with Mud and smelled like cigarette. It did not make the driving experience pleasant at all. Car should be clean and free of smells. Ease of renting on the phone is very good.
Andy B.Sarah was great to work with she handled everything with a smile and explained all the charges perfectly! Thank you Sarah!
Todd P.Check the Tires
Kenneth L.They were nice to extend our time for later in the day because of an ice storm that hit the area.
PAUL G.I went to pick it up had to load it my self had ice all over it the safety cable was broke didn't feel to safe with it place needs better assistant s try d drop off at another location said it had to be returned where I picked it up at really
Kevin L.Maybe possibly have the workers in masks because neither of them had on masks and the truck was filthy.
Rhonda L.Nothing, great customer service
Marion W.Buy a new truck
Julius N.Excellent service very nice truck
Matthew M.Employee was nice, but office was not open at scheduled start time and the equipment rented wit the truck was not there. I needed a furniture dolly and moving blankets, and it put me in a real bind. Made due but had damage to furniture.
NEIL S.The workers are rude and racist !
Shalaine N.The truck needed an alignment BAD! My experience at this location was fine and so was dropping the truck off but the first location I went to where my original reservation was set was Pepperchase in Southaven. I set my reservation over the phone with a representative IN Memphis from the Regional office, Judy, and I asked and made sure I would have the truck for 24 HOURS. When i got to the end of my checkout, I confirmed that I would bring it back "At the same time tomorrow " and the lady said "No, it has to be back at 4pm." I told her to cancel the order then because I made my reservation for 24 hours and that's how long I needed the truck for and the ladies that were there told me how corporate over schedules them all the time, none of which was my problem. They canceled the order and I went and called Judy back and spoke to her and she was able to return my reservation to 24 hours and move the person after me so I go back In The store and let them know what Judy did and then, all of a sudden they can figure out how to get me a truck for the time I made my reservation and to no fault of mine, was inconvenienced by my reservation being altered. I just think this location needs training in customer service and going the extra mile! I never yelled and even though I was upset at the situation, I never took it out on the ladies that were helping me. But they acted as though I was the problem for asking them to help me and then figuring it out on my own.
Megan T.The transmission seemed to be needing repaired, but, overall, satisfied!
Kimberly L.I called one location in Southaven to order a truck near my starting point. Later, when I received my email confirmation, I was told I had to go 30 miles north to Memphis to get it. I had it changed to different location in Southaven, only to discover they didn't carry the moving blankets I ordered and tried to rent me a dolly that I didn't need. So I had to go to the first place I called to get the 24 blankets. Slow start but everything worked out OK and the 20 foot truck performed well and was great on gas. I would recommend U-Haul for your future needs.
Peter M.Leslie sucks
German C.Clean inside of truck and fix AIR CONDITIONER!!!!!!!!!!!!!!!!!!!!!!!!!!
Susan J.I reserved with uhaul two weeks in advance but was advised two days before that there was no truck available at reserve location. What is the point in reserving? Agreed with agent to pick up at another location. Left with the truck and noticed tire was shredded. Drove back and had to wait to have tire replaced. Tail pipe had been damaged and was burning through skirt behind tire. Was told they knew about it and to drive it. Terrible experience!!
Steven J.The truck is in dire need of maintenance... The air cuts on and off while driving.. The rpms run up so high before it changes gears..THE truck shakes really bad when you finally get up some speed
Anna M.Emily is the best
Terry C.Great service!
Elizabeth B.No comments
micheal G.Fix volume on truck. Couldn't adjust radio volume
Mardragus M.I was charged for cleaning a truck that was not dirty!!
Tameka G.Tell them yall's the best okay
Eboney F.The AC went out on us and we had a long trip there and back burning up hot. Other than that, it was okay.
Donna J.The vehicle need major work before a accident happens..... it also smell terrible and needs a good cleaning.
Tarhonda B.Better able to deal properly with your customer!
William P.Signage to inform you where to take vehicle being returned
Wally B.The overall experience was easy and fast. The customer service rep was so helpful in helping me figure out which vehicle I needed and gave me the best advice. Very courteous and understanding. I will always recommend this location. This is the third time I have rented from them.
Brien D.nice people
Carolyn L.There was no internet, therefore no phones & computers was working. I was needing to purchase some storage supplies and was not able to.
Carolyn H.Signage needs posting when leaving facility and call customers and let them know if their closing early when they have booked appointments.
Krystal L.I was charged 10 $for the furniture pads that I didn't use. The bag was open when we got the truck gone and opened the truck.
Steven E.We tried using the after hours return bc the drop off location closed at 1pm but the area that they're located in has little to no service so we were unable to connect to the website. Additionally, the driveway and parking lot are not very big so while I got the job done, parking such large vehicles is not an easy task.
Chase C.Shanna did a great job
VERKITA T.Clean and maintain vehicles
Jaelien J.Get up to date moving trucks. My truck broke down on me and I was still charged.
Jairus L.After drop off, I was charge a clean up fee. I called the tenant and he said that their was trash in the cab and the blankets were everywhere. I explained that I brought it back cleaner than I received it, and asked if he would credit the cleaning charge. He said I could take it up with Uhaul. Furthermore, this was not suppose to be my drop off location. A Uhaul rep called me and asked if I would return it to this local to help them out. I obliged. Not pleased.
Thomas H.Once again I will tell the world how bad my experience was worse than horrible….WHAT MORE CAN I SAY AND HOW MANY TIMES DO I HAVE TO SAY IT !!!!!
Garry H.The "change oil" message stayed on the entire time. There was trash in the truck when I got in it.
Allan E.Aucun
Guy V.Well, would it be helpful to Hamilton storage to perhaps have a service whereas if you already rent a space, maybe an equipment rent fee could be added to the already established account? So to speed the rental process a bit. That's my suggestion.
Guy V.Served the purpose
Allan E.I'm not sure you can. Everything went well, no complaints. And I never have had any complaints at this facility. Great people to work with. ???? Keep up the good work.
Guy V.Great service. Friendly and very helpful. I would use this u-haul location again.
Grady B.Make sure all equipment is in the truck at time of pick up. We had to return to the location the next morning to receive an appliance dolly that we had reserved with our truck.
Michael M.Although we reserved the equipment weeks ago, our “reservation†was almost cancelled because U-Haul over-promised their trucks. We also reserved it in the city in which we lived but had to drive almost 100 miles to pick it up because “that was the closest one.†It was stated that the truck had 7/8 of a tank of gas...we took a photo as soon as we entered the truck...it was at 3/4. The truck was “guaranteed†to be ready at 8:30 am but wasn't in fact ready for pickup until almost noon.
Joe S.Customer service at the office was terrible. The lady had a bad attitude. She huff and puff when I was asking questions about my bill. The guy was nice.
Lawanda W.I was charged for gas even though I only drove 15 miles and I returned it with the same reading on the tank.
Joseph T.This is the second time I have rented from Hamilton and it is always a good experience.
TWYLA L. | Expérience généraleA great experience from the time I rented the space until I moved out. The staff was friendly, efficient and accommodating. I would recommend them to anyone needing a storage space.
John K. | Expérience généraleA great place for storage and rental. Staff is the best anywhere :)
JOE M. | Expérience générale