Customer Reviews for Hampshire BP
(U-Haul Neighborhood Dealer)

Évaluation :

3

It was just hard at first to move the truck based on where it was parked. Took me a while to do so. The gentleman in charge did assist. It was clean only cigarette butts was in the drivers seat on the ground. I didn't get the equipments I requested. I was told it wasn't available.

Évaluation :

5

Thank you very much for the convenience!

Évaluation :

1

Serve the customer. Get off your phone. Clean the truck. Communicate with words instead of hand gestures. Fix your technology. Utilize the company's tools. Stop acting like you're doing the customer a favor by answering questions about YOUR service. Replicate the in person service with the virtual service.

Évaluation :

1

It's a gas station I drop the key off at the cashier desk. They didn't do an inspection or anything. It's not well marked and was difficult to find I felt bad dropping off a brand new cargo van to a dirty gas station

Évaluation :

3

I could not hear through the glass with the attendant speaking to me.The tire pressure was low. I had to switch trucks.

Évaluation :

1

The gentleman was rude. It didn't have the equipment I requested inside as he stated it did

Évaluation :

2

It would be nice if he would have given me a receipt when I dropped the truck off it would have been nice if he made me feel comfortable dropping the truck off he refused to give me a receipt he said he was going to email it to me never did I finally got a receipt when I sent emails to people to complain about the services next time I think I'll stick with Penske Rental after all when you rent a truck to move you're usually on a tight schedule and U-Haul is so incompetent they have no idea what they're doing at customer service and because of that they suck.

Évaluation :

2

This location is not set up to transact UHaul customers. Everything is done with

Évaluation :

1

Customer service the rep was clueless I waited 45 min for my truck . When I came to return vehicle back in the same location was told by associate I had to return it Tacoma Park. I had to find my own keys for the truck because employee could not find a way to open the lock box smh bad experience over all in this location.

Évaluation :

5

Brand new truck. Easy experience

Évaluation :

1

Title: Disappointing Experience with U-Haul Rental Rating: ★☆☆☆☆ I have rented from U-Haul several times in the past, but this latest experience was deeply disappointing. Upon arrival, I was kept waiting as the attendant was preoccupied with a personal phone call and exhibited a poor attitude. Additionally, there was a discrepancy with the vehicle's mileage which resulted in an overcharge. The odometer reading at checkout was inaccurately noted as 3 305,6 miles, whereas it actually read 3 314,5 miles when I took possession of the truck. The cleanliness of the truck was also unsatisfactory, with trash and empty water bottles left in the cab, and some kind of foaming material in the back. Furthermore, despite pointing out a mistake in the fuel level recording at checkout, I was dismissively told not to worry. I had rented the truck with a half tank of fuel and returned it with the same amount, yet the return fuel level was recorded as lower. Overall, this was a frustrating and unsatisfactory rental experience.

Évaluation :

5

They did a quick and professional job, thank you.

Évaluation :

4

The representative was excellent at accommodating my needs!

Évaluation :

1

When I got there, they didn't even come out to look at truck. I dropped it off Tuesday. After three calls to u haul main office, I received a email that I returned it Thursday. Not true !

Évaluation :

1

Poor customer service the gar was very rude, I will not recommend this location

Évaluation :

3

I felt like I did not receive proper customer service. I was not well informed of the process and wish I was told about the $15 insurance fee.

Évaluation :

1

It was first worst experience of renting trucks from this Place. Person at the counter very rude, Continued to chat on personal call, Tellimg me this truck is rented to someone else and when asked he said he does not know to whom its rented to? finally told me to go outside and do online...You dont have to come in. its self pick up on line and get the key from the Box. key boxes were both opened and no keys were there. finally I have to call Uhaul to get all the help. I was delayed for my business due to BP's employees lack of interest. I will never go to this place and wont recoment to anyone. Jasbir Mongia, Community Movers 202-251-2979

Évaluation :

5

Service was excellent and staff very helpful.

Évaluation :

5

Honestly the service is good so just keep doing what u do best

Évaluation :

3

I did not speak to owner here. He just took key to truck and shut door. My wife might have spoken to him.

Évaluation :

1

Absolutely disgusted by the experience. I chose to do a mobile pickup and there was an error at the time of pickup. The attendant at Hampshire BP location was incredibly rude and refused to help. I spent another 45 mins trying to resolve the issue by calling customer support. When I was returning the vehicle the same attendant continued be rude not just to me but other customers as well. He told me that he speaks on behalf of the owner of this location and doesn't care if I complained to U-Haul. I would absolutely avoid this location in the future no matter the circumstances. Separate issue: I was told by U-Haul rep that they would compensate me for this behavior as well as the 45 mins I spent talking to them to resolve the issue. I was however surprised to see on my final bill that no such compensation was provided.

Évaluation :

2

Alert the person on duty that it would be helpful if they recorded the vehicle's return when it was returned.

Évaluation :

5

todo bueno

Évaluation :

3

Hire more relatetable customer service .

Évaluation :

3

The local attendant did not have any working knowledge of the rental process. He stored his personal bicycle in the back of the truck.

Évaluation :

4

My only complaint was when got to the pickup location. The station attendant could not U-Haul to answer phone so he could get the code to give us the keys. He was persistent and about 30 minutes later he had success. He was very courteous and patient. Everything else went perfect.

Évaluation :

1

The worker had horrible customer service. Would never ever pick up a rental from there again. he offered no support and was getting smart the entire time. he will lose you all business!!

Évaluation :

1

There is not enough space here nor do I have the time to repeat my experience! Horrendous sums it up !!! Read the notes of my multiple phone calls

Évaluation :

4

Make it more clear where the dolly was, it wasn't in the truck. The pad lock on the truck door was also broken off, would fix that. Otherwise, an easy experience renting

Évaluation :

4

Have signage that states the 1, 2, 3 process.

Évaluation :

3

There wasn’t a truck in the location, I had to go to another and I can’t dropped off in other place, that increased the mileage and fee paid.

Évaluation :

1

Renting a truck from U-Haul was the worst experience ever! I reserved a truck at a pick-up spot and when I got there It was not there. When I logged on my account they said I did not have a reservation. Later that day someone called me from that location to ask why I didn't pick up the truck. He guaranteed me I could get one the next day. Again, we got there and there was no truck. We called customer service and was on hold over an hour. They said one was available at another location (New Hampshire BP) and to go there. When we arrived, the clerk said he could not give us the truck. Again, with customer service for an hour. Finally, we were able to use the truck, but it took two days and pulling teeth to get it. I will NEVER use U-haul again, and DO NOT recommend.

Évaluation :

1

I reserved a truck at a Beltsville, MD location. However, I learned that the truck was at a different location. The Silver Spring, MD location was further which caused me to pay more for milage and the attendant at the BP gas station, where the truck was located was not not very helpful and did not want to end, a seemingly, personal phone call to help facilitate the pick up.

Évaluation :

1

CUSTOMER SERVICE ! CLEAN THE VEHICLE PRIOR TO RENTAL RETURN THE CUSTOMERS CALL PROVIDE RECEIPT OR SERVICES WHEN THE VEHICLE IS RETURNED. NOT CHARGE THE CUSTOMER FOR SERVICES NOT RENDERED. Corporate office should respond to customer's concerns and respond to emails. I'm requesting a call back to discus issues. 973)220-1800