First of all at the pick up location there was a man behind the desk with a woman on speaker phone asking me all of my personal information. There was a random man just sitting in the office hearing me being asked person questions then when I was handed the keys to the truck the man stood up and pointed out the door at the truck. I have never driven a U-Haul or a vehicle this big and was very uncomfortable. When I went to the truck the back was completely open as were both windows in the front of the truck with bird crap all over the steering wheel due to the windows being open. The drop off location I had to call for information on proper dropping off and the man that answered was very nice, answered my questions and was overall very informative and nice.
Sarah M
Customer Reviews for H&A Equipment Exports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They were extremely rude, unprofessional, NO knowledge of customer service. The man just came up to my truck and took off the trailer didn't ask me for anything. I tried to talk to him but he was on the phone. The was a language barrier and he was moving around as I tried to talk. I asked for receipt, he said something as he was walking around on the phone. He later said they were closed- then he should not have taken the trailer off my truck. He said his daughter was coming back to give me a receipt but at that time he was talking Spanish and I didn't know who he was talking to. He kept walking moving around. The daughter came jump out the car with attitude and stated I was yelling at her father. As I was yelling back trying tell her I needed receipt and I not going any where without one. I called u-haul to let them know and I told them I was going to call the police. This was the worst, horrible, sickening, (that evening I thru up) experience of my LIFE. I'm in customer service business but you all u-haul don't care nothing going to happen but at least I'm voicing what happened to me. No one should have to go thru what I did.
Jay LIt's great. Helpful folks and convenient.
Stephen SMy experience with U-Haul customer service, particularly with manager Luisa over the phone, was exceptionally poor. Despite reaching out for assistance with my reservation from Hinesville, GA to Ocala, FL, Luisa's handling of the situation left much to be desired.Communication with Luisa was challenging and unhelpful. She appeared uninformed about my reservation details and was unable to provide clear guidance or assistance. Her responses were lacking in professionalism and failed to address my concerns effectively.When I encountered issues during the rental, including damage to my vehicle, Luisa offered no meaningful assistance or resolution. Her dismissive attitude and lack of accountability further exacerbated an already frustrating situation.Overall, my experience with U-Haul's customer service under Luisa's management was deeply unsatisfactory. I would caution against relying on this service for any rental needs due to the poor communication, unhelpful attitude, and lack of support demonstrated by Luisa and her team.
Jhonny AMuy atento
Aly MMessy property. I had to uncouple the hitch myself and was told where to place it in the yard.
John OGreat service
Jose CS.O.
Brian AThe office is a complete dump but my two experiences so far were handled fast, with kindness, and the trailers were in great shape. The lot is very much in need of, well, paving, but it was easy to pull my truck up, hook up, and go.
Emerson TRien
LAURIE FExcellent service à la clientèle
Noel DI wish that I could call them. They do not answer the phone, so when I have problems, there is no solution. Also can not easily call UHaul. This.location has staff from about 9 am to noon only if you drive there and mostly they only speak Spanish. Also, when you reserve on website, they have no record of reservation, so you must start over. Wish there was another source of UHaul on West side of Ocala.
Patrick KFriendly and professional atmosphere. Excellent service à la clientèle.
Sheldon CThe facility is a very unclean shack. The stairs are very crooked. A man was sitting in the open office slurping something out of a bowl, very annoying and unpleasant. U-Haul should consider a change of location.
Larry Lhave everything ready to go when customer arrives
Theodore SThe gentleman did not speak English, so every time I had a question or an inquiry he had to call someone and I had to speak on the phone to that person.
Kathi BAmazing place to rent very friendly and helpful would 100 % recommend
Todd SThey were very nice. The entire process was easy. I did everything online before I got there. They walked me through everything. Took maybe 10mins.
Mary JI have rented from this location before and as long as I am in this area, I will choose them. They are friendly and they take good care of their equipment. Great experience, again!
Gary PI called in advance it was my last desperate call trying to get a reservation they handled perfectly easy and very helpful No need to change a thing we went to 4 different uhaul places to get a car hauler trailer no one knew what to do nor could handle the reservation we needed they barely could get into computer to put in my info even though it was all still in there from the last time I used uhaul a few months ago wow anyway thank God I found them I will be back on anyand all occasions.......thank you again it was a pleasure
Michael GJust be sure that they have a Clear Understanding of the transactions start to finish.
James BAmazing service and help full place,thank you so much!!
Gabriela Powner showed up after 9 am to open location and my reservation was set up days prior for 830 pick up. She was unapologetic. Vehicle had cigarette ashes in it and was not cleaned prior to my using it. would not recommend this location.
karen rThe ocala location needs a makeover
James KWaited 45 minutes for someone to show up past opening. Time to receive my rental back. Tried using the app and it wouldn't let me upload photographs of the condition and location of the trailer. Both this location and your app failed.
Richard BAlways been very courteous and helpful when returning trailers at this location.
James BNothing to
Mike KGreat and Friendly people
Bert TOmg great customer service from the person/business that made reservation. To the business who handled it! Loved it and the lil doggie! Seeing knowing an Ewin is great.
Edwin RExcelente lo recomiendo 100 %muy amables
Lenis nVery friendly and helpful. Def recommended!!
Mireya MThe fee to rent this small trailer was very expensive in my opinion
Paula BThese U-Haul employees have been very helpful when returning trailers for this third time now.
James BClean trailer and fast service after rental. Phone is often not answered esp. around lunch due to high volume. *Phone not answered as U-haul'*, but just 'hello' and nothing further -makes it harder to know if you reach the right place. Still a good experience though. Recommandé.
thomas dGreat people and customer service
Carlos MJust the nicest gentleman. Did all the finalization check-in for U-Haul for me. Even had a nice little small conversation about the Airfield behind the location. Highly recommend this if you're looking for a quick and efficient
Keeano MNo problem with THIS drop off location, HOWEVER, I was told I could drop of the trailer at ANY UHAUL LOCATION within 20 miles, this was NOT the case. After 2 long and stressful days of moving furniture across the state, I was told I had to drive across town to drop off the trailer or I would be charged a fee!!
Nadia MI returned a trailer with this man once before. I requested this drop-off point because of my first experience. I was very well pleased. I would be happy returning a trailer with him again.
James BThey should be the one checking and unhooking the trailer. They just stayed in their office and let their customer do all checking and unhooking the trailer.
RICHARD BIt was great
Gladys FSee above.
BOB WQuick service. In and out very fast.
Joseph VThe overall care of the trucks was awesome, however I was charged double for what I don't even know. I couldn't check out correctly. What a mess I should not have been charged as much as I was. Very disappointed!
Ann DVery convenient and the people are very easy to work with.
Alan SGot my first rental broke down for 6 hours mechanic couldn't fix it it's still charging for the vehicle told me they replaced the vehicle in two days on a Friday and it'll be a free truck no it didn't it turned out to be $130 truck for me plus the $50 I paid for the other truck never got a refund back for any of it supposed to be free and here I am paying $130 after these guys put me on the side of the road for 5 or 6 hours and I had to delay my move and was pour down raining over the weekend no I'm not very happy with you guysI
Kathrine TIt was close had to leave truck parked outside the gate
Edgardo LNice and friendly staff. Very courteous and helpful. Will highly recommend and will use again for truck rental.
Latonya BNothing everyone was wonderful
Oscar RFast friendly service.
DWAYNE GTrucks have damage and should be already documented prior to next rental!! I saw damage and had to report to vendor.
Andrew HNice people to work with
randy h