Customer Reviews for H&A Gas Station Inc
(Concessionnaire U-Haul dans le voisinage)

95 évaluations

2821 Fort St   Wyandotte, MI 48192

(734) 281-2547

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 1/17/2022 - 1/31/2022: 8h00 am à 9h00 pm

Services dans cet établissement :

Pour nous contacter

(734) 281-2547

2821 Fort St
Wyandotte, MI 48192

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 1/17/2022 - 1/31/2022: 8h00 am à 9h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CHRISTOPHER J. 
Évaluation :
5

Refund my money for the 3 extra days I was billed. And maybe just bill people for the time they have the equipment and not "theoretical" time.

Jeffery A. 
Évaluation :
1

Our initial truck had a check engine light and the replacement not only lacked a muffler but was up charged. This was an awful experience and felt like a scam. I would not recommend using U-Haul in the future.

Jeffery O. 
Évaluation :
1

Put in reservation for a 26ft truck on Friday and then on Saturday the next day they called and said they have no 26ft no 20ft and only a 15ft. I called around and found no other trucks and had to use the 15ft truck. Then I wanted to leave it at a uhaul place where I moved to and I couldn't and had to return it back and pay double the mileage. Then while unloading I noticed up in Moms attic there was water coming in somewhere and it was all wet up there and boxes and bags were all wet. Terrible experience and terrible truck.

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE MARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
3

Key would not turn, steering wheel was stuck and would not let key turn. Front end wheels would vibrate when driving 35 miles or more. Not happy with my experience and would appreciate a refund. Please reply

FRANCESCO G. 
Évaluation :
4

The transmission was horrible. We were afraid the engine would die.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD BRIAN G. 
Évaluation :
2

Filled the gas tank at their gas station then they still charged me 4 gallons on my bill

Paul G. 
Évaluation :
5

Really honest workers and he got me the best deal he could and it was quick and easy. HIGHLY recommend!

BLAKE WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanif T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
2

I NEVER got a receipt, I went back and asked for one….. and I was told it would be emailed to me. I don't even know what I was chargedâ€"- not a good business practice.

GERALD DUANE A. 
Évaluation :
5

Thank you Citgo/ H&A Gast station for your great equipment and exemplary hospitality! You were so great to work with!

DANNY ROBERT M. 
Évaluation :
4

Everything was excellent but I did not care for taking care of business with the whole lot of e-cigarettes products that you can't see what's going on behind the counter making a business transaction that need to be dealt with when it comes to rental a U-Haul business

SYBIL ELAINE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRETT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE ELAINE B. 
Évaluation :
1

Place tried to rip me off. Charged me 104,05 and bill was supposed to be only 40.00. Turned in vehicle at 5,14 pm and they claimed it was 6:18 pm so charged me for extra day. Plus gas was at 3/4 when I picked up truck and I drove 13 miles and charged me 27 for gas 6 gallons worth. They claimed gas was at full Problem is that I took pictures at the time of pickup and return of the gas and mileage and was able to prove they tried to screw me. I contacted the place and was telling them how i caught them trying to rip me off and that I had proof and they hung up on me so I called uhaul 1-800 # to report them and get my money back. I will never use uhaul again and tell everyone about my experience. Please call me to discuss if needed.

TIMOTHY LEE B. 
Évaluation :
1

I rent from Uhaul all the time and have always had a good experience. I rented from this location for the first time and the truck was very, very, very dirty. It was disgusting. I printed it out to Mo, and he did not care at all. The gas was incorrect, so I showed him and he told me to just return it with the amount of gas that was in there, so I did just that. When I returned the truck, they were too busy to check me out and give me a final receipt and when it came in my email, I saw that he charged me a $34 charge for fuel. I called him to remind him that the gas was wrong when I picked it up and reminded him of what he told me and he was so rude and nasty and told me to call the 800 number. I have filed a complaint and will never rent from this location ever again. They should not be in service. They don't know how to treat customers and should have never rented out such a filthy truck. If I could give them zero stars, I would. This was the worst experience ever.

RACHAEL STACEY-A W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HAYS B. 
Évaluation :
2

It was strange picking up my U-Haul from a gas station/convenience store -- I've never done that before. I wasn't expecting that. I felt like communication was difficult -- this made me uneasy as well. Last thing was that the mirrors on the trucks were put in a very strange angle and I had to use an Allen wrench and fiddle with it for 15-30 min before I could drive the vehicle comfortably. I remember thinking, "what if I didn't have an Allen wrench on me?" I also could not get my receipt right away - they told me I would get it in the morning. This made nervous because I needed if for business purposes and sometimes when people say that, it doesn't happen. Outside of the slight differences in customer service and appearance, the service was quick, adequate, convenient, and the price was excellent. Overall, everything ended up working out but I was a little nervous throughout the experience.

CHRISTIAN M. 
Évaluation :
2

The inside of the truck and windshield were very dirty, and engine was several quarts low on oil. I'm glad I checked before leaving. Basic maintenance and cleaning should be done to improve for the next customer, and to avoid blowing an engine.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JOSEPH F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

Be polite and clean the unit

JULIA ELIZABETH N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
1

Worst rental experience EVER. The facility was a mess. The truck was completly unsafe and not road worthy. This place and equipment is a disgrace to the corporation and needs to be addressed ASAP.

SALVATORE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
1

Horrible customer service. Truck I rented didn't have a ramp. (My fault I didn't know). Had it 20 mins before I realized it. Came back, employee acted like he could care less and I was just stupid. Wanted to re charge me for the next size truck. I didn't get what I needed that day, because there was no way I was giving him anymore $ and I was completely disgusted and frustrated. Alway had decent customer service with Uhaul. Just not that place!

BRIDGETT SUE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
3

For this location this is very much a side job and it showed. It was a convenient location but just okay.

Michael T. 
Évaluation :
2

I was charged $38 for gas for driving a 26' truck 42 miles. Ripoff!!! Also received no paperwork at checkout and checkin.

ROGER BRUCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA CHUKWUDUME I. 
Évaluation :
1

If you check my account - I've ordered multiple uhaul trucks this week. This truck and location was by far the worst location I've ever been to. The worker was so rude when he called - threatening to charge me triple because he was upset. The truck was DISGUSTING. Not sure how they even thought it was acceptable to rent out. It was filthy - damaged - and it smelled foul. The lot where you park the uhauls has the longest grass which makes it inconvenient. Did I mention the man who called was soooo rude?

Michael C. 
Évaluation :
5

Moe very helpful with my recent rental I reserved at there gas station. Would definitely recommend this place. Thank you Moe..

JACKLYN BERNICE L. 
Évaluation :
2

The actual UHaul area in the building was just boxes, dolleys, and pads thrown all around - nothing was neat and there was no real "actual" counter person to help with checkout. They were doing the checkout in between gas station customers and we were forced to wait multiple times while they helped others. We could not hear the clerk well due to the radio blaring and he seemed to be on the phone with someone walking him through the steps of rental. We were told to just go over to the area and pick what we had rented in addition to the truck. We were charged more than I reserved online and we were told that was a deposit that would be refunded upon return but this was not accurate. They also removed the insurance we had on the contract. It really was just a mess .... but the truck was there on time and clean so that was good I guess. This location was not our original reservation location. We were contracted to pick up in Flat Rock, Mi instead UHaul changed it to Wyandotte. We received emails and texts saying someone would reach out to us that day but never did. I ended up calling to see what was up.

JEFFREY SCOTT K. 
Évaluation :
3

Mirror was taped No internal lights

GLEN ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
5

I wish I had been given credit (a few miles credit) for putting more gas in the van than I had used. Instead I basically gave them a gift!

GERALD EDWARD O. 
Évaluation :
1

I got a call early in the morning and was accused of now bringing my truck back from the previous night. The employee was very short and rude and hung up after I repeatedly told him I had brought it back.

CARLOS LUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ALAN B. 
Évaluation :
3

Not very friendly

RICHARD ALAN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CAROLYN FAY-WHIT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

URIAH LEE S. 
Évaluation :
3

Efficient and helpful.

Jeremiah S. 
Évaluation :
1

The Man who serviced me never took me out to the truck to do a walk around he just gave me the key and the receipt. He called me at the time it was supposed to be checked in threatening to charge my account for $500 because I was returning a little later than I expected. When I left the premise he charged my account for 4 days when it should have been one day. I was on hold with U-Haul for 30 minutes just for them to verify he over charged me. Now I'm waiting (3-5 business days) for a refund due to his non professional ways.

SCHNELL LA-SHAY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
1

Brake lights didn't work. Turn signals didn't work. Gas tank was not filled up and I have pocture proof before I drove it away from location when I first picked it up. I want this rectified NOW.

KATELYN MARIE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON MATTHEW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY JOE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA ILENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward L. 
Évaluation :
3

Overcharged ! Owner couldn't even understand what I was trying to say

ALISON LEA L. 
Évaluation :
1

first. uhaul changed my reservation 5 times. then when i got to the lincoln park location they didn't have my truck so then they sent me to this location. finally got the truck. not at the price i was guaranteed on the phone with uhaul. then once i finally started moving. there was oil all in the back of the truck and some of my guys busted their ass with furniture because of it. honestly feel like i should just get reimbursed for the whole thing, if not i will NEVER use uhaul again.

MITCHELL BRUCE C. 
Évaluation :
5

always good. always go to this location and always happy.

JOSEPH PETER G. 
Évaluation :
1

The tank was at 1/4 so we had to pay to fill it up. The gentleman in the station was extremely rude, telling us to "get out, go" the key got stuck in the ignition and we could not remove it.. twice. Overall, this was a disaster and we will never use U-haul again or this location.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER AARO B. 
Évaluation :
2

this place I could not understand the employee (BROKEN ENGLISH) I WAS TRYING TO ASK WHY HE CHARGONG ME THE SAME PRICE BUT IM DROPPING TRUCK IN WYANDOTTE I JUST BLEW MY MIND

GREG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS EULALIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN GERALD W. 
Évaluation :
1

They charged me for 10 gallons of gas on a 13 mile van rental.

DANIEL DAVID K. 
Évaluation :
1

Friendlier service

MICHAEL JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE MAEVE B. 
Évaluation :
5

A very quick and easy pick- up process and the vehicle was clean and well maintained.

REBECCA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTURO H. 
Évaluation :
3

I was charged for gas after I put more gas in the truck than was in it when I picked it up.

DAVID H. 
Évaluation :
3

I dropped the rental truck off at 1:33pm and the receipt said I turned the vehicle rental in at 2:45pm. Not sure if there is a price difference, but if there is, that's wrong that they are getting more money.

Travis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY ALLEN B. 
Évaluation :
1

I want to be contacted about the $50 reservation guarantee. I reserved a 15-ft truck with the extendable walk up to the bed because I would be moving on my own. I rented the appliance that lease so that I can move everything up the ramp. While trying to complete my reservation online the reservation would not take and when I went in the gentleman told me oh that's probably because you tried to rent a 15 ft truck and we don't have any. This is after I had already reserved the truck earlier in the day and had a very limited window as to getting the job done that I needed and I was promised a 15-ft truck that did not come through. The back of the truck was very dusty and dirty and in the process of moving in a light rain all of that dirt turned to mud. The front of the truck was coated in cigarette ashes inside of the truck cab. For every large piece of furniture I had to move with only the assistance of my girlfriend I had to lift the object up onto the back of the truck because there was no extendable ramp. I have injured my back my shoulder and my neck. Telling me there was a reservation and boasting of a $50 guarantee and then not coming through with the promises made is very disappointing. I feel I should be compensated.

HOMER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Great service, friendly, helpful and knowledgeable people attending to the customer. Thanks for your service in renting me your equipment.

JOSEPH D. 
Évaluation :
3

Make sure the trailer is cleaned out

Cortney T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES LAWRENCE C. 
Évaluation :
1

The brakes stuck and almost caused an accident, it was dirty, full ashtray, no dolly or moving mats in truck. Chargede double deposit, and quoted me . 79 a mile then charged me . 99. Not happy will not use this store again!!!

LISA MARIE G. 
Évaluation :
3

Rented a utility cart which was not in the truck. Had to go back the next day to get it for unloading.

LAUREL JEAN M. 
Évaluation :
3

It seemed awkward for them to run a gas station and rent a truck from the same counter

David K. 
Évaluation :
5

No comment at this time.

GARYSTEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD WILLIAM L. 
Évaluation :
4

Good service and vehicle was ready when needed. Rented from here twice and both times there were no glitches and had good service

MICHAEL RAYMOND T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HERMAN R. 
Non les évaluations ont été soumises pour cet établissement.

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