Was told to fill truck with gas to level at pickup. I added $10 gas which made the level above at pick up. I have photos to show gas love; at pickup and return. I was charged for 2 gallons of gas and they gave me the run around I had to go in and show them the photos. They then agreed to issue a refund but never did.
ROLF E
Customer Reviews for H&A Gas Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck was not ready on time; we selected mobile pick up but no keys were in the lock box so we had to wait. Then the truck was nasty had food in it from the last person!
Valerie CI was left with a truck that had no gas. The check engine light was on. There was a crack in the driver side mirror. I had a flat tire. I spoke with the store associate and he didn't even care. I want a refund
JUSTIN PI had a great experience with my use of a small truck for local use. Merci.
JAMES MI don't know if there's anything that can be done. The service and the location and the whole situation was so poor I will definitely be discouraging people from doing business with you all.
DARRIEN JOf course the one truck that was hidden next to a building was the one we rented but other than that easy pick up and return.
James PThey cheated me $42 dollars in gas. I took a picture before and after of gas. Even though the tank was slightly more filled when I returned it they charged $12 for gas and $30 fueling charge. This place is not only crooked but rude as well. Never again.
JOHN GThe clerk at the station was very rude to me. I admit I was 1 1/2 hours late picking up, but the guy was so disrespectful to me and did not satisfactorily answer my questions! I left very upset.
KATHLEEN KThe air conditioner was not working in the truck I rented it was very hot.Told mo at the Wyandotte location and all he said was did you replace the gas.Also was told a different price for the mileage.If you rent them you should know the price.So next time will go else were.
ALICE AOur tire had a leak, we couldn’t find a location to assist us, the oil change blinked, it was over two hours late for us to pickup, it was dirty inside, the station that rented to us was not very helpful
JENNIFER LThe truck parking situation is not good. Getting in and out of the lot is extremely difficult especially when regular cars are mixed in because there is no actual lot for them to be left like I've experienced with other locations.
Michelle SNEVER RENT A UHAUL FROM 2821 Fort St, Wyandotte, MI 48192 they suck
TEALA PRien
Charlie HReturning the u haul was not professional, refused to give his name. Was rude, was refusing to inspect uhaul. Made insulting remarks.
PAMELA OThis is the second time I have rented trucks this month from this location. Both times when i showed up I had to go move box trucks to get the one i rented, I dont feel I should be responsible to move there vehicles before I can Leave. Also both vehicles I rented smelled horrible like Weed and cigarettes, my kids complained the whole time we were in the trucks. I will not be going back to this location.
Robert PThe vehicle wasn't safe because the right mirror moved around.
John QBooked online - Picked up - Returned - Done! Excellent Service.
Timothy WI recommend this location. The vehicle was clean. I could hear and feel difficult in the first 3 gears after a red light, otherwise, great service. Merci.
regina pThe truck needs a front end alignment. There were ashes in the ashtray. I don't smoke and had to deal with that smell. It took me about 20 minutes of driving to figure out how to keep the truck between the lines.
Kenneth DNo problem at all
Craig PSmaller guy with curly hair was really rude to me, and my girlfriend for no reason . Had the truck he gave me blocked in by 3 then didn't wanna move it after for me, then did a little but it was still blocked in and I don't drive big trucks, he said he or you guys never drive or park those trucks either and I just said I didn't wanna damage the vehicle even tho I did put the insurance on it. Just need someone more helpful, just at front who was cool was just busy and has helped me before with no problem
derek wKind and helpful. I will always use this location
Cheryl GThis place is garbage with garbage employees. I can't believe they have a franchise.
Cheryl CStaff was fast, friendly and efficient.
Kimberly CCommunication with the clerk could've been better, but we got it straightened out.
DANIEL MI prefer the face to face transaction (that's why I go to H&A) but, the over all experience was fine. The location was perfect. The app may be convenient, I don't care much for it.
ROBERT GEasy
ADAM MTruck was dirty on the inside. Passenger side mirror was damaged prior of rental. Passenger side mirror was taped on. Not able to use or see while driving. Dirt and garbage inside rental when received.
Caleb MThe demeanor of the attendant left a lot to be desired.
Miguel MMirror was taped with blue painters tape and brakes we going bad .
Kyle SMake sure trucks are clean
TIFFANI PI needed a dolly. One wasent provided. Also, guy looked confused when i showed him my reservation on my phone. Truck had service engine light on, and radio only on am station.
Joseph OI was charged $15 for the safe rental fee even after I specifically said I didn't want it. I made my reservation online and was told one price and then was charged something completely different in store.
kristine cFast, Easy, and convenient.
James RThe gentleman that took care of us , was very nice . I would recommend to anyone . Thanks for your great service .
FAYE JThe pickup was annoying. Usually the keys are in the truck with a mobile pickup. You had to walk inside for this one.
KELLY LThe trucks performence was questionable. At the stoplight, I wasn't sure if the truck was going to keep running or stall out. The truck was out of windsheild wiper fuild, had to stop and clean the windsheild a few times if not the windsheild was hard to see out of.
michael aEasy in and out.
Ramona RDirty truck. The check engine light and the tire was on right when I started the truck..and the final charge after I returned the truck was double than was the online receipt was when I reserved the truck. Never doing uhaul or that location again
Richard RWhy do you book online with all your payment information only to be asked again @ the counter. Is the online booking for reservations only? It was confusing ,as if I was being charged twice for the one transaction. A customer next to me felt the same way.
Shelley KFastest pickup I’ve done at U-Haul
Kyle AExcellent service à la clientèle
cristela mVery cost efficient
mark lDirty truck, had to call and fight for Uhaul to charge me for the agreed price. Not good customer service.
Mark HI rented 6 moving blankets and they were not in the truck. The inside of the cargo area was dirty. I rented for 24h but was told if I brought it back early I would get a credit for the amount of time I didn't use. When I returned it after just 6 or7 hours I was told that was not accurate and did not receive a credit. Communication by the staff was poor as well. I stood there in back of the line to discuss the credit I was told I would get and after nearly 10 minutes was told I was all set and didn't need to do anything further. They could've told me that during any of the time I stood there waiting.
Jessica RWalk out with the female customers, make sure they know how to operate the latches & ramps etc. My latch got stuck @ the top of the door disengaging the door to be pulled down,. A tech came out after 90 minutes & used a pry bar in 2 minutes. Lost time for me & my daughter
Shelley Ks/o
SLAWOMIR SI'm a cdl license holder so it's a Habit to do pre-trip and post trip on all vehicles. After I did my post trip inspection I told them what was wrong with the vehicle and they didn't even care.
mathew jThe customer service was ok but I did NOT like the drug paraphinelia in the store. Plus, I have no idea why my $35 went up to $55 to rent the van. You advertise $19,99 but then add charges that more than doubles it.
Joel HThis was a terrible experience, rude staff threw away my clothes, very sexiest, broken unsafe equipment, dishonest and over charging, I will NEVER go back And make sure everyone knows about this
Jessica M