Customer Reviews for H&A Gas Station Inc
(Concessionnaire U-Haul dans le voisinage)

165 évaluations

2821 Fort St   Wyandotte, MI 48192

(734) 281-2547

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 1h00 pm

Services dans cet établissement :

Pour nous contacter

(734) 281-2547

2821 Fort St
Wyandotte, MI 48192

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 1h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Provide clean vehicles that don't have check engine lights on, and drive like they're from 1980.

Melissa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
2

Employee had an app on his phone that stated where the gas was when we picked up but we clearly noted that the gas was only at half a tank. He was very rude about the situation and I ended up having to put more gas into it than when I received it.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
3

The Truck got me from point A to point b and back. But would not take it long distance. Engine light was on and was also told to check the steering wheel to make sure it turned correctly before getting into truck.

Charlie H. 
Évaluation :
5

Great easy service

denise D. 
Évaluation :
5

To accept cash sometimes instead of credit cards would be nice and to have a spare tire with the U-Haul rental trailers just in case a flat so it would not inconvenience me on the side of the road would be nice too thank you very much your equipment was still great and I would still rent for you guys again and I will tell my friends to thank you

James C. 
Évaluation :
1

I reserved the truck for one way but I needed to keep the truck for that night,I found out that I had to bring the truck back to where I picked it up at. The person. Re-did it and I was screwed. I will never, ever recommend that U-haul to anyone.

Sarah F. 
Évaluation :
4

LOWER YOUR PRICES!!! $1,4 a mile plus fuel is outrageous!

charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
1

“Mo” quoted me a price of $63,35 at the point of sale. I also asked for 3 furniture blankets. When we got into the truck…the fuel gage was on empty. We returned the truck with over 1/4 tank of fuel. I was SHOCKED to see a charge of $105 on my credit card!! I look at the bill…no credit for the fuel…I'm charged for 4 blankets, (3 missing…my Grandson had them & I'm bringing back) I only wanted 3 not 4. This guy charged me for “Safe Move” I NEVER AUTHORIZED! I did call the 800 number & did get satisfaction from their Customer Service Department. I'm also supposed to get a follow up with the Regional Manager. I've always used UHAUL personal & professionally w/o a problem like this before. While the Customer Service Rep. wanted to blame it as a billing error? I'm more inclined to think that as they say…” The man saw grey, & thought he could play.” He messed with the wrong “old dude”

cheryl H. 
Évaluation :
1

This place will add on extra insurance coverage onto your rental without consent. When you dispute it prior to leaving the facility, their attitude is tough luck, call U-Haul (good luck getting a hold of anyone). Upon return same answer, we are not here to address customer complaints our job is too overcharge and collect your money. Stay far away!

Yi C. 
Évaluation :
5

Very friendly the only thing not enough of mileage of gas and those trucks

ANDREW ANTHONY A. 
Évaluation :
5

They were there to help with my check-in. Thank you

Kim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasjoseph S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Awesome guys!

Jeanine S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
3

The truck needs a lot of work. It was hard to drive have was scary. Very shaky and jerky drive. Was very dirty, everything was sticky. Got the job done though.

rainer W. 
Évaluation :
1

Service à la clientèle

Shaun T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

charlie A. 
Évaluation :
3

It's a gas station and you have to fill up before dropping off or get charged $5,5/the contract. The location where to take the U-haul was on the other side of a fence and the street it is on you cannot turn so we had to drive out of gas station to turn around just to park the truck. There weren't any parking spaces, so we just parked it in front of other trucks. All was good in the end.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
4

Easy pick up and drop off great commutation Easy to add additional time

dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne-Marie S. 
Évaluation :
5

Very friendly and helpful staff.

Peggy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angenetta B. 
Évaluation :
4

I was a little shocked that my 19,99 reservation turned into a 90 uhaul.

Melissa R. 
Évaluation :
5

I have been going here for several years. Always get great service here.

PATRICK G. 
Évaluation :
5

Low your pricing per mile.

Keith C. 
Évaluation :
3

Just fair

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDSCOTT T. 
Évaluation :
5

Always have a good experience here. In and out quick and great customer service

Patrick G. 
Évaluation :
1

I put the gas back exactly where it was when i left and they overcharged me..unacceptable.. I want me refund for the gas

DOMINIQUE H. 
Évaluation :
5

Super easy, fast, convenient

aaron B. 
Évaluation :
4

The pick up truck was nice The service was easy and quick

mustapha A. 
Évaluation :
1

They couldn't find my reservation, the vehicle was smelled so bad I almost threw up, and lastly you charged me for coverage I denied.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Quick and easy!

Ernest H. 
Évaluation :
4

Very uneventful in a very good way. We completed the request online and when arriving it took only a few minutes and drop off was even faster.

Jeff K. 
Évaluation :
3

Dropped off the key. He asked if the gas was at the same level as when we picked it up. That was it. Very easy return service.

Brian S. 
Évaluation :
5

I've used this place 3 times (don't ask) and each time the equipment was there, clean and ready to go. The return was simple as it's at a gas station.

RICHARD SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akram A. 
Évaluation :
5

Get new wipers for unit I rented, it needs a front end alignment. Don't allow people to smoke in the vehicle when I rented the unit there were ashes inside and it smelled like an ashtray

Michael D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

russell L. 
Évaluation :
2

They refused to provide a receipt or any proof that I had dropped off the truck. They said check your email in an hour. Terrible experience. Truck had a massive dent in it when I locked it up that was not in the stock photo. I could've easily missed it if i had not rented from Uhaul before and knew the process.

Aaron M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Celestino G. 
Évaluation :
3

The truck was filthy, and had a used bandaid in the armrest. The trucks should be cleaned after every rental and this truck was not clean at all.

Charles W. 
Évaluation :
4

Get smaller trucks! We had a small move.

PAULINE T. 
Évaluation :
1

Currently working with my bank to have payment given back to me since this place charged me for $50 worth of gas I did not even use.

TARYN MARIE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA SUE P. 
Évaluation :
1

The salesman after returning charged me for the dolly in the back claiming I removed the tie wrap. I had already rented a dolly from them so no reason for needing to remove the wrap. I verified the tie wrap was in place before dropping off the vehicle and yet it was removed and I was told I used it and would be charged. This is unethical and I plan on moving this forward. The 7 dollars mean nothing to me the accusation and the shady business practices from this location need to be addressed.

BENJAMIN CALEB P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozelynne D. 
Évaluation :
5

The experience was better than when I picked it up.

Victoria C. 
Évaluation :
1

So, the truck was a bit beat. Smelled weird. Didn't like coming out of 2nd gear. But hey, it's a moving truck. I wasn't expecting a Rolls Royce. When I got it there was 3/4 of a tank of gas. When I returned it I filled it at their station back to 3/4 of a tank. Luckily UHaul makes you submit a pic of the gas and mileage when you pick up the truck because these shady mofo's charged me for more gas on my receipt. I also took a pic of the tank and odometer when I returned it. Went back to the station to complain and the dude told me it wasn't his problem and I needed to contact UHaul. I did and got my refund but I won't use this location ever again.I need a truck again tomorrow and will drive further (and pay more in mileage and gas) just to not give these filthy cheats another dime of money.

Jason P. 
Évaluation :
3

I guess because it's a gas station, you have to wait in between customers, so maybe a separate area and 1 person to help that person exclusively

MARIAN JEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN L. 
Évaluation :
3

Truck pulled a lot, both left and right. In serious need of maintenance/alignment.

Sara B. 
Évaluation :
1

Very rude service at the place I picked the truck up truck was a piece of s*** took two hands to drive it couldn't let go of the wheel couldn't drive it over 45 miles an hour cuz it vibrated like crazy again a real piece of f****** s*** I'll never rent from U-Haul again very unsatisfied

STEVEN ALFRED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID VINCENT P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TYLER MITCHELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CHRISTOPHER J. 
Évaluation :
5

Refund my money for the 3 extra days I was billed. And maybe just bill people for the time they have the equipment and not "theoretical" time.

Jeffery A. 
Évaluation :
1

Our initial truck had a check engine light and the replacement not only lacked a muffler but was up charged. This was an awful experience and felt like a scam. I would not recommend using U-Haul in the future.

Jeffery O. 
Évaluation :
1

Put in reservation for a 26ft truck on Friday and then on Saturday the next day they called and said they have no 26ft no 20ft and only a 15ft. I called around and found no other trucks and had to use the 15ft truck. Then I wanted to leave it at a uhaul place where I moved to and I couldn't and had to return it back and pay double the mileage. Then while unloading I noticed up in Moms attic there was water coming in somewhere and it was all wet up there and boxes and bags were all wet. Terrible experience and terrible truck.

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE MARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
3

Key would not turn, steering wheel was stuck and would not let key turn. Front end wheels would vibrate when driving 35 miles or more. Not happy with my experience and would appreciate a refund. Please reply

FRANCESCO G. 
Évaluation :
4

The transmission was horrible. We were afraid the engine would die.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD BRIAN G. 
Évaluation :
2

Filled the gas tank at their gas station then they still charged me 4 gallons on my bill

Paul G. 
Évaluation :
5

Really honest workers and he got me the best deal he could and it was quick and easy. HIGHLY recommend!

BLAKE WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanif T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
2

I NEVER got a receipt, I went back and asked for one….. and I was told it would be emailed to me. I don't even know what I was chargedâ€"- not a good business practice.

GERALD DUANE A. 
Évaluation :
5

Thank you Citgo/ H&A Gast station for your great equipment and exemplary hospitality! You were so great to work with!

DANNY ROBERT M. 
Évaluation :
4

Everything was excellent but I did not care for taking care of business with the whole lot of e-cigarettes products that you can't see what's going on behind the counter making a business transaction that need to be dealt with when it comes to rental a U-Haul business

SYBIL ELAINE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRETT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE ELAINE B. 
Évaluation :
1

Place tried to rip me off. Charged me 104,05 and bill was supposed to be only 40.00. Turned in vehicle at 5,14 pm and they claimed it was 6:18 pm so charged me for extra day. Plus gas was at 3/4 when I picked up truck and I drove 13 miles and charged me 27 for gas 6 gallons worth. They claimed gas was at full Problem is that I took pictures at the time of pickup and return of the gas and mileage and was able to prove they tried to screw me. I contacted the place and was telling them how i caught them trying to rip me off and that I had proof and they hung up on me so I called uhaul 1-800 # to report them and get my money back. I will never use uhaul again and tell everyone about my experience. Please call me to discuss if needed.

TIMOTHY LEE B. 
Évaluation :
1

I rent from Uhaul all the time and have always had a good experience. I rented from this location for the first time and the truck was very, very, very dirty. It was disgusting. I printed it out to Mo, and he did not care at all. The gas was incorrect, so I showed him and he told me to just return it with the amount of gas that was in there, so I did just that. When I returned the truck, they were too busy to check me out and give me a final receipt and when it came in my email, I saw that he charged me a $34 charge for fuel. I called him to remind him that the gas was wrong when I picked it up and reminded him of what he told me and he was so rude and nasty and told me to call the 800 number. I have filed a complaint and will never rent from this location ever again. They should not be in service. They don't know how to treat customers and should have never rented out such a filthy truck. If I could give them zero stars, I would. This was the worst experience ever.

RACHAEL STACEY-A W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HAYS B. 
Évaluation :
2

It was strange picking up my U-Haul from a gas station/convenience store -- I've never done that before. I wasn't expecting that. I felt like communication was difficult -- this made me uneasy as well. Last thing was that the mirrors on the trucks were put in a very strange angle and I had to use an Allen wrench and fiddle with it for 15-30 min before I could drive the vehicle comfortably. I remember thinking, "what if I didn't have an Allen wrench on me?" I also could not get my receipt right away - they told me I would get it in the morning. This made nervous because I needed if for business purposes and sometimes when people say that, it doesn't happen. Outside of the slight differences in customer service and appearance, the service was quick, adequate, convenient, and the price was excellent. Overall, everything ended up working out but I was a little nervous throughout the experience.

CHRISTIAN M. 
Évaluation :
2

The inside of the truck and windshield were very dirty, and engine was several quarts low on oil. I'm glad I checked before leaving. Basic maintenance and cleaning should be done to improve for the next customer, and to avoid blowing an engine.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JOSEPH F. 
Non les évaluations ont été soumises pour cet établissement.

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