Évaluations des clients H&R LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de H&R LLC

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Erika W. le

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Poor customer service

Cynthia A. le

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The sales person was very nice.

Haley N. le

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-1: Location or corporate booked me for a 20’ trailer even though reservation says 15’. This caused a delay once I got to the location for my 24/7 check in, since the vehicle did not match my reservation. U-Haul should’ve sent me a note letting me know this ahead of time. -1 When trying to receive help for this issue, I was stuck waiting outside in the cold for thirty minutes and got transferred 4 times. The last representative finally told me that they were only charging me for the 15’ price, even though that was the FIRST question I asked the first representative I talked to! -1 star for even switching out trailers to begin with! I get in theory I should be happy because I got more space for free. HOWEVER, I was doing a long local move so the clearance information on the vehicle is crucial. Had I reserved a 20’ and got a 25’ I definitely would’ve had clearance issues and needed to take an alternate route, thus unintentionally making my travel time longer. PS I would make sure you had adequate cell towers near drop off locations, especially since location services are required for remote drop of. Neither Myself nor my friend were able to get a strong enough signal to complete the drop off process. Luckily I was done early and the representative was able to complete the drop off for me.

OKOYE T. le

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The truck smelled like smoke was very dirty. They also charged me for 2 days and I only had the truck 4 hours poor customer service.

lajaida W. le

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Very disappointed, was charge for gas when the truck was brought back with gas inside of the truck , made a appointment to pick up the truck at 9:00 am & was a hour late , , the dealership was very disrespectful & not understand

EVE S. le

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Yuck. Just yuck. I reserved truck for 12hrs beginning at 8am, but 5is location doesn’t open til 9:10. Should be 9 but hey, 9:10 is when they opened. Your website confused me so I apparently hadn’t completed the process for being given a mysterious code to get keys in the key is in a seriously bad part of town and I thought I was reserving a different location. I would not go here again. People working there said oh the truck is due back at 5. What happened to my 12 hr rental? I got back at6:30 and the guy made it sound like he was cutting me a deal by not charging me for a SECOND DAY. So shady. Never again.

SUZANNE C. le

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Le client n'a pas laissé de commentaire.

Dawn T. le

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I had to clean out thè truck before I was able to use it. The people who worked at this location after I was supposed to just pick the truck up at 8a had me wait until they opened The store up at 9a and I still had to wait until 945 before the paper work etc was completed. They had no respect for me standing there. I had to speak up several times to get service and the same thing happened when I returned the truck. Zero.customèr service. I will never use this location again.

Jacquelyn C. le

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Highly dissatisfied with this uhaul experience. Was difficult to find where I should enter into this location, as signage was not clear. Inside the uhaul that I rented was shattered glass and trash all over the driving area, excluding the seats. Broken glass and trash was on the floor, in the cupholders, and on the dashboard area. The staff here at this uhaul are clearly not inspecting trucks after customers rent and use. Will not return to this location and may not return to uhaul at all. Very disappointed. The staff working here were pleasant but this was unlike any uhaul rental facility I have ever encountered. This location was basically a neighborhood store selling typical products you would find a gas station - no one was coming in other than myself to rent a uhaul. Very odd scenario and I would not recommend.

Liz S. le

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Le client n'a pas laissé de commentaire.

Ronnie S. le

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Le client n'a pas laissé de commentaire.

EMILY V. le

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Le client n'a pas laissé de commentaire.

Amanda J. le

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Le client n'a pas laissé de commentaire.

Jimmy L. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Not be so concerned with selling Cellular Devices. Better Customer Service. Clean Store. Be more informative about U-Haul Practices and Procedures.

Jaibong K. le

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When I went the location where I intended to return (university city, MO), found out the location was wrong, the staff asked me extra charge if I wanted to drop off there. I had to driver extra miles to return to the location the Lafayette staff put. There was no one available to confirm drop-off. I had to drive another location to drop off finally. I spent 2 hrs to return the trailer instead of just drop off. It was unpleasant and unhelpful experience with U-HAUL this time.

Carmen S. le

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They are not professional my mother money was kept after I had pictures of my miles and gas and they still showed no respect of others will never do business are recommend this side market/U-Haul

Matthew B. le

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The mobile app kept having issues on pickup and return but the gentleman inside was helpful in getting everything fixed.

william P. le

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Le client n'a pas laissé de commentaire.

Alfreda W. le

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Le client n'a pas laissé de commentaire.

Stephanie H. le

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This was the sketchiest Uhaul location I have ever seen (and I moved a lot during college). If they hadn't had the Uhaul truck I reserved sitting outside I would have not even known there was a Uhaul location there. If that store isn't selling stolen merchandise unrelated to Uhaul I would be massively impressed.

Ashia W. le

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POOR POOR POOR!!! CLEAN YOUR TRUCKS AND DONT HAVE CUSTOMERS RIDE IN FILTH AND SAY ITS NOT THEIR(Uhaul providers') RESPONSIBILITY TO CLEAN A U-HAUL TRUCK!!! IS IT SUPPOSED TO BE THE CUSTOMERS'???...Makes UHaul fleets look bad.

Jewel W. le

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No comment

Keneth R. le

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Le client n'a pas laissé de commentaire.

Tiffany M. le

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Le client n'a pas laissé de commentaire.

Tiffany S. le

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Le client n'a pas laissé de commentaire.

Elizabeth H. le

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good service responsive customer service

Lei L. le

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The agent was smoking (inside the room)!

Dominique W. le

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Le client n'a pas laissé de commentaire.

Corey S. le

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This location wasn’t the issue. It was the company overall. I booked a 17’ truck two months ago, I got a call two days before saying it wouldn’t be available. They offered a bigger truck for same price but it was the time that was the issue. I booked it for 8am and the only thing they had was at 12:15pm. Which wasn’t enough time for us to get everything out. So we had to rearrange numerous schedules to make it work! Absolutely ridiculous. I don’t understand the point of scheduling an appointment if the truck just might not be there. Customer service was awful as well trying to accommodate for their mistake. Never again will I use Uhaul. Ever

Raisaa T. le

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Change the location it is very unsafe neighborhood. Also I was shown a different charge at booking and at take out

Sherita L. le

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Le client n'a pas laissé de commentaire.