I like being able to drop off the vehicle or rental equipment whenever. The only issue was, I had left a interior light in, after I put my key in the lock box and locked up the truck. Now I had no way of reaching out to anyone to get ahold of someone to get a key to get into the truck. So that was my only downside to the experience. Also, I was in aware I needed my phone to do a â€œpre tripâ€ of the rental truck before hand, and when I had got my phone (because I left it else where) my session was expired and I was unable to complete the processChad S.
Customer Reviews for Hands On Car Wash & Detailing Centre
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prince George, BC V2M1G7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h pm
- Dim : 6h am à 9h am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Charged two extra days for the truck 'because they were not open'Bryan C.
Refund customer if there's excess gas left unused in tankRaymond L.
Being shown how to use everything.Kassondra S.
I was surprised an advertised rate of 19,95 $ ended up costing closer to 100 $when all is said and done, but service was excellent vehicle was clean and in good repair and worth the cost in the end with one trip and done!! Thank you!Suset R.
No issues, was a quick and easy processBarry P.
Le client n'a pas laissé de commentaire.charity D.
Le client n'a pas laissé de commentaire.FRANK G.
Le client n'a pas laissé de commentaire.Elizabeth V.
Le client n'a pas laissé de commentaire.Rebecca C.
Helpful staff, nice location. Quick pickup with reservation. I was in and out in 5 minutesStephen K.
Return was helped and thanked, very nice!Jenni M.
Le client n'a pas laissé de commentaire.Tommy L.
The website was difficult to use, and it took a few phone calls to get it worked out. Otherwise, it was a great experience.Chad T.
Le client n'a pas laissé de commentaire.Claire K.
The location for pick up is disgusting. Will not returnBrooklyn S.
The guy originally tells us he does not have the trailer he booked before even looking up the reservation. Give us a good scare as we were on a 3-hour detour to pick up the equipment. He in fact did have it. He then tosses me the keys and tells me to back the truck out from behind the building and go hook up the trailer myself and he'll take a picture once it's done. Very poor customer service I must say.Daniel M.
Le client n'a pas laissé de commentaire.lance P.
Le client n'a pas laissé de commentaire.lance P.
Le client n'a pas laissé de commentaire.Karen S.
Le client n'a pas laissé de commentaire.Bryce D.
The man we dealt with was extremely rude and nasty. Horrible customer service for myself and another 2 women there asking questions as well. He was mean disrespectful and rude. We would never recommend this location to anyone. Uhaul should be ashamed to have them as representative of the company.Shaylene W.
I would not recommend U-Haul to anyone. Rather I will discourage all my contacts from doing any business with such an unprofessional and money centric company. Very poor customer sevice... actually your agents don't know what customer service means.murtaza T.
No communication. Mobile pickup was changed to hand on delivery without my knowledge. No proper response. Worst service ever receivedvenkata P.
Le client n'a pas laissé de commentaire.SHAWN H.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Barry G.
Easy to deal with, quick drop off.Joshua H.
Le client n'a pas laissé de commentaire.Andy C.
Le client n'a pas laissé de commentaire.ASHER C.
Awesome Customer Service! Thank you very much!! :-)Mary M.
The system was down when I first tried to pick trailer up, there should be a manual process for an occasion where the computer system isn't working. I wasted 2 hours of time because of this.shaun M.
Le client n'a pas laissé de commentaire.Shayna M.
Le client n'a pas laissé de commentaire.Michael E.
Excellent servicePHILLIP L.
Le client n'a pas laissé de commentaire.Mark Z.
I reserved this u-haul online when I got a call from u-haul shortly after I was told that they could not guarantee they would have one even though sight said they would.They told me I would have to change dates or wait till 06/28/2021.I asked about getting one in Vancouver but was told there would be a 600 drop fee which I feel is far to high.This made itthat I had to scramble to make other arrangements in case I couldn't get one.I thought booking online ahead of time would make it less stressful but this made it the opposite . This ended up being the only trailer available and it just came in. If they are so high demand why such high drop charges to me that is a rip off and price gauging .Alin A.
Great prices on really great trailersMAURICE O.
Staff was rude during pick up. Pick-up time scheduled for 8:30, but was told to come back 4 hours later, delayed my day packing and driving. Definitely would not recommend.Harper P.
Le client n'a pas laissé de commentaire.Leona W.
Did not review that contract with me so it was not as I filled it in on line. Then I had incremental charges when I turned the vehicle in.Mark B.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.Samantha R.
Le client n'a pas laissé de commentaire.Michelle M.
The man who "helped" us uninstalling the uhaul was very rude.joan G.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.shawn C.
Moving can be stressful but the process of renting the UHaul was easy. There were no issues we received excellent customer service.Evan M.
Le client n'a pas laissé de commentaire.shawn C.
Le client n'a pas laissé de commentaire.Jonathan W.
The storefront had a strong smell of cigarette smoke.Pamela S.
Le client n'a pas laissé de commentaire.NIGEL A.
Le client n'a pas laissé de commentaire.Angela P.
Make sure the equipment that was reserved is available, and make sure that when you rent out equipment that it is the right unit and that it's road safeAndrew A.
It is what it isVICTOR O.
Friendly, accommodating staff. Quick and easy experienceRyan G.
Le client n'a pas laissé de commentaire.William C.
Dealing with this location was excellent.Would recommend to everyone.Nicholas K.
I had to purchase a windshield wiper because it was so damaged, there was phlegm spit on the passenger side where someone tried to spit out the window and missed, the steering wheel was greasy. Also, I checked the oil because it's a good habit and the vehicle was low almost one litre. I'm upset, I feel as if uhaul has lost credibility, and the dealer was derelict with maintenance.Ashley H.
The truck can wasn't very clean. The outside of the truck was also dirty. And I think all rentals should have a full tank when rented and returned.Dustin C.
Le client n'a pas laissé de commentaire.Randy B.
The person at the desk was dissmissive and otherwise unhelpfulJOSEPH B.
Le client n'a pas laissé de commentaire.Aaron B.
Again I would not recommend U-Haul to anybody they are being run by a United States company that doesn't give a crap if their Canadian companies have the product that they have already sold to the customer. Book with another companyAngela S.
The location wasn't the problem. The fact that there were no winter tires was the problem. I'm surprised that you can legally put these vehicles on the road in BC without winter tires on. I'm just glad it was less than 20 km that we needed it for. Ended up spinning out a couple of times just trying to get in driveways. The fellows at hands on car wash were great, though.Ivan V.
The windshield washer blades were worn out and the passenger side window fluid sprayer was not working. The truck was a little dirty, we definitely left it cleaner than what we got. It wasn't terrible and I am satisfied with the rental but it wasn't flawless.Daniel L.
Le client n'a pas laissé de commentaire.Alan G.
Le client n'a pas laissé de commentaire.Colin D.
You should service your vehicles before giving to a customer. The alignment was off by a long shot when taking. Super stressful to drive over 500 km with a steering wheel to the side. The location picking up the 20 foot truck was terrible. You must lend your franchise to people who do not care for human interaction and treats clients like a piece of shit. The location I rented my trailer from was much more helpful and even lent a hand to load the trailer to my personal truck. When I tried to drop your truck and trailer off at closest location, I was turned away twice to drive to a location deep in to kelowna which was quite an inconvenience. I use your services regularly and wish that this was more convenient. If you have any questions or want to discuss my experience please feel free to call me any time.lance K.
Le client n'a pas laissé de commentaire.Eric E.
The owner personally helped me with the pick up and dropoff. They were amazing. Highly recommend them. Thank you...Richard S.
There was so much ice all over the parking lot. It was very dangerous.Eva K.
Good day this is Darren previously rented a trailer from you guys, I am at Canadian veteran and also retired diesel mechanic when I picked up the trailer I noticed tires gouged on outer side Wall and other one pretty much wore out but the service team promptly was able to get someone to come change those tires which I really appreciate but I spent two hours fixing the wiring lights did not work gentleman at the location said that he would give me some money off but didn't it wasn't so much the money by not doing what he said it was more or lessA slap in the face thank you Darren 1-778-675-3501 if you have any further questionsDarren A.
Was charged for an extra day after dropping the truck off 3 minutes past closing. Truck was also not big enough for all of our belongings even though it is advertised for 2 bedroom apartments.Caitlynn S.
Le client n'a pas laissé de commentaire.Marcel A.
Le client n'a pas laissé de commentaire.Tiffany Z.
Le client n'a pas laissé de commentaire.Peter O.
give the customer a heads up when you wont have the item they wanted. Less then 24 hrs to tell me the 6x12 is reserved wasnt at location so i had to get a 5x8. It was a big hurdle in my move, was less then impressed.Cody D.
Dirty, cluttered, smelled like smoke, cat running around, operator had zero personality... would definitely pick a different location next timeDavid S.
Le client n'a pas laissé de commentaire.DACEN B.
Have a cheaper half day rateMichael K.
the location was not inviting due to its cleanliness and clutter. staff did not go over the vehicle with me. i had to reset the mirrors. the tires were lacking tread and the wiper blades were not winter blades so they clogged up with snow. all season radials are inappropriate for safe winter passage in central and northern british columbia as well as travel through the rocky mountains. several times i found the truck slipping due to the condition and type of tire that was on it. i have been informed that truck should have been equipped with proper winter tires not all seasons. i was not informed that i should have gone through the hiway scales but found out via another source.Mark R.
Le client n'a pas laissé de commentaire.Carol W.
The location was closed I simply dropped offJay K.
Find a new agent, this agent was terrible very poor customer service and very abrupt. He did not explain anything to the driver just pretty much told him to figure it out with Uhaul head office and not in a helpful manner.CYNTHIA Marin or D.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Natasha P.
Reservations were changed and lots of miscommunication. The app in particular was just not working either. Spent an hour on the phone with uhaul and trying to get the key out of the box to grab truck. Charged for uhaul dollies (which we requested) but weren't in the truck. No furniture padding in the bag on the wall. The truck also had two hotels in the roof, so when we were loading up and it started to pour, it went all over the furniture. We used a towel to keep damage away from dresser tops. Took video and reported damage right away. Customer service there was good and uhaul was accommodating with letting us have it for another 24 hours as our storage unit facility got evacuated and we weren't able to get into it.Kevin G.
Quick, and efficient service at this convenient location.Donald G.
I was overcharged for the truck and somehow I was charged for insurance which I never buy. The truck had transmission and brake problemsGREG P.
Le client n'a pas laissé de commentaire.VICTORIA C.
Tires were bald and no spare.Kenneth D.
Again your online sucks when you make a reservation will use the hotel for example so I made a reservation in Vancouver for a hotel when am I am on my way to the hotel the hotel phones me up and says we don't have a room for you now so you can stay in Hope which is roughly 3 hours away would you agree to that but would you tell him to suck shirt Again your online sucks when you make a reservation will use the hotel for example so I made a reservation in Vancouver for a hotel when am I am on my way to the hotel the hotel phones me up and says we don't have a room for you now so you can stay in Hope which is roughly 3 hours away would you agree to that but would you tell him to suck shitDOUGLAS O.
No mats were provided by the location. I contacted UHaul via app upon discovery. This location still charged me for the furniture pads. The company has still not responded to my concerns. Otherwise the truck was good.Benjamin W.
I just use the key drop and had no interaction with the ownersRichard S.
Great experience.Steve C.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.Dennis C.